Presentation of Qualifications

LINDSEY A. WILLIAMS

3400 Tryon Avenue, Apt. 6FBronx, NY 10467347-344-3700lwilliams3566@gmail.com

CAREER OBJECTIVE

Seeking a challenging position where extensive and successfulexperience may be profitably utilized whileallowing for advancement.

SUMMARY OF QUALIFICATIONS

Background includes extensive and diversified experience in these key areas:Retail operations ... Quality customer service ... Opening and closing Merchandising and visual display ... Inventory control ... Sales Order and payment processing Project management Staff supervision ... Training ... Problem solving ... Loss prevention ... Computers Microsoft Word, Excel, PowerPoint, Access, Internet and Webmail Self-motivated and goal-oriented; interact effectively with all levels of management and the public; excellent organizational skills; take charge of situations to execute profitable results; work well under pressure.

PROFESSIONAL HIGHLIGHTS

The Home Depot, Bronx, NY 12/09 to presentCustomer Service Representative Responsibilities encompass all phases of daily operation in the high-volume Electric Department. Specific duties include opening/closing, maximizing profitability, providing quality customer service, inventory control, pricing, creative merchandising & visual display, sales, assisting customers to locate merchandise (in the store and online), processing orders, monitoring the status of projects, resolving problems, loss prevention, and ensuring customer satisfaction. Supervise a staff of six staff members, with responsibility for delegating assignments, coordinating daily workload and ensuring proper completion of all work. Named All-Star Associate on two occasions. Hold full responsibility for store in absence of Manager. Assist with the training of new employees. Selected to conduct physical inventory at other store locations.

US Tennis Association, Queens, NYSeasonal, 8/15 to 9/15Customer Service Representative Responsible for maintaining effective public relations during the US Open Tennis Tournament. This involved extensive customer service, directing large numbers of visitors throughout the venue, answering questions, verifying all tickets at gates, resolving problems, allowing spectators in and out during breaks, and maintaining a safe and secure environment at all times. Also responsible for scanning and verifying employee credentials to ensure they have proper access to different parts of the venue.

Verizon, New York, NY Seasonal, 11/14 to 4/15Customer Service Representative Duties included greeting and signing customers in, answering questions, helping them locate the most suitable products (phones, cases, accessories), directing them to the proper sale associate, resolving problems, and providing quality customer service.

Guyana Power & Light, Guyana, South America 9/06 to 11/09Customer Service Clerk Assisted customers by researching billing history and providing them with information Researched and resolved billing issues. Maintained database of delinquent customers prior to termination of service. Additional duties included cashier functions, processing payments, updating customer accounts, reading electric meters at residential and commercial facilities, and extensive customer service. Consistently assumed additional responsibilities during tenure.

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EDUCATION / TRAINING

Monroe College, Bronx, NY Bachelor of Business Administration in Business Management, June 2013 Associate of Applied Science in Business Administration, April 2012

New York State Security Guard License, 2015

Completed numerous Retail Management Training Programs

- Excellent references available upon request -

LINDSEY A. WILLIAMS3400 Tryon Avenue, Apt. 6FBronx, NY 10467347-344-3700lwilliams3566@gmail.com

Please accept this letter and attached resume as my expressed interest in joining your organization in a position suitable to my diversified professional qualifications.

As my resume reflects, I have extensive and successful experience in retail operations, quality customer service, inventory control, sales, order and payment processing, project management, staff supervision and training, and computers. Furthermore, this experience is complemented by effective interpersonal and organizational skills.

With this background, I am certain that I will make a valuable addition to your organization. Should you need additional information, or to schedule an interview, please feel free to contact me at your earliest convenience. My salary is negotiable based on the total compensation package and career opportunity.

Thank you for your time and courtesy in reviewing this material. I look forward to your forthcoming response.

Sincerely,

Lindsey A. Williams