welcome to sir charles gairdner hospital - wa · pdf filewelcome to sir charles gairdner...

1Information for patients

Welcome to Sir Charles Gairdner HospitalInformation for patients

2 Welcome to Sir Charles Gairdner Hospital

InterpretersIt is hospital policy to use qualified interpreters in all situations concerning your treatment as they are trained to interpret medical terminology.

If you need an interpreter, please let us know before your admission to hospital, or ask your nurse.

We can provide interpreters for Aboriginal and Torres Strait Island language speaking patients, non-English speakers, and patients with hearing difficulties.

Other formatsThis publication is available in alternative formats on request. Please ask us if you need this document in other languages, in large print, or in another format.

This booklet is primarily available as an electronic document – please visit www.scgh.health.wa.gov.au and go to the ‘For patients and visitors’ section to download your copy. If you are unable to access this, you may also request a printed copy from the hospital’s G Block main reception.

AcknowledgementWe respectfully acknowledge the past and present traditional owners of this land, the Noongar people. It is a privilege to stand on Noongar country.


ContentsA message from the Executive Director .................................4About Sir Charles Gairdner Hospital ......................................5Caring for your safety ............................................................7Engage in your care – informed consent .............................. 11Your rights and responsibilities .............................................12Planning for your admission – important information before you arrive ................................14Transport and parking ..........................................................16When you arrive ...................................................................17During your stay ...................................................................19To pass the time ...................................................................20Eating in hospital .................................................................22Disability access ...................................................................24Planning for your discharge – important information for when you leave.............................24Osborne Park Hospital .........................................................26Tell us about your experience ...............................................26Freedom of information ........................................................26Contact us ............................................................................28


A message from the Executive DirectorWelcome to Sir Charles Gairdner Hospital.

We know that coming to hospital can be a challenging time for many people.

More than 5,000 staff work at Charlies and many will be involved in your care. The staff look forward to making your journey as a patient as smooth as possible.

I hope this booklet helps you prepare for your time with us. It contains a range of important information, including things you can do to help us provide you the best and safest care.

We want your stay at Sir Charles Gairdner Hospital to be as comfortable as possible. If you have any questions after reading this booklet, please call patient enquiries on 9346 4444 or ask the staff looking after you.


About Sir Charles Gairdner HospitalSir Charles Gairdner Hospital (SCGH) is a fully accredited teaching hospital providing tertiary level care to the people of WA within the North Metropolitan Health Service. The hospital is located within the Queen Elizabeth II Medical Centre (QEIIMC).

The hospital provides clinical inpatient and outpatient services in all clinical specialties with the exception of complex burns, paediatrics, obstetrics and gynaecology. SCGH is recognised as a centre for nursing excellence under the Magnet Program.

SCGH is the state’s principal hospital for neurosurgery, complex radiotherapy and liver transplantation, and is also home to an expanded Cancer Centre, opened in 2013.

Our teamYou will be looked after by a team of highly skilled people throughout your stay – nurses, doctors, allied health professionals and others.

Our staff will introduce themselves to you. All hospital staff wear identity badges with their photograph and name. You can ask to see these at any time.

SCGH is a teaching and research hospital. This means trainee staff, including nurses and doctors, as well as researchers, may be involved in your care. You have the right to refuse, and this will not affect your care. However, if you choose to be involved this will help improve the health care we can provide to patients in the future.


Mission SCGH’s mission is to improve, promote and protect the health of Western Australians within the North Metropolitan Health Service catchment by:

• caring for individuals and the community • caring for those who need it most • making the best use of funds and resources • supporting our team.

VisionSCGH’s vision is:Committed staff, clever researchers – caring for patients

Values • care • excellence • respect • integrity • teamwork • leadership


Caring for your safety Our staff are committed to providing a safe environment and high quality health care.

The information on the next few pages explains some of the areas we focus on to do this. It also includes tips on how you can help.

Preventing and controlling infectionHelp us to prevent the spread of infection by carefully and regularly washing your hands with soap and water. In particular, do this after using the toilet, blowing your nose or touching others, and before eating.

There are also bottles of alcohol-based hand gel throughout the ward for you to use. Please ask your visitors to use these too, and feel free to ask our staff to do the same.

You can also help prevent infections by:

• not touching wounds, dressings, bandages, urine catheters, drips and drains

• asking your friends and family not to visit you if they are unwell

• completing the whole course of any antibiotics you are prescribed, even if you are feeling better.


Managing medication Accidents can occur with medicines if they are prescribed, given or taken incorrectly. Sometimes different medicines can clash with each other, or you may react in unexpected ways.

You can help avoid problems with medications by:

• bringing your medication to hospital, and keeping an up-to-date list

• telling your nurse, pharmacist or doctor about all the medicines you are taking. This includes devices (such as inhalers), eye drops, injections, vitamins, herbal remedies (such as Chinese medicine) and over-the-counter medicines (such as aspirin)

• letting your nurse, pharmacist or doctor know if you have previously reacted badly or have an allergy to any medicine

• questioning your nurse, pharmacist or doctor if a medication looks different, the wrong colour, or the wrong amount

• asking why you have been prescribed a new medication • keeping track of medicines you receive, the time and dosage.

Ask your carer, family or friends to help with this • letting your nurse, doctor or pharmacist know if you feel unwell

after taking a medicine • making sure you understand all instructions about your

medications. This includes what you should take after you have been discharged from hospital. This should be outlined in your discharge summary

• ensuring your own medicines are returned to you and you receive a prescription for any new or altered medicines on discharge.


Preventing pressure injuriesA pressure injury is a reddened area, sore, break or blister of the skin, caused by unrelieved pressure. It is sometimes called a bed sore or an ulcer.

Pressure injuries are most likely to occur on bony areas of the body, such as elbows, heels and sacrum (near the coccyx or tailbone). See the diagrams below for some examples.

A health professional will assess your risk of developing a pressure injury, and develop a plan to help prevent this occurring.

You can help minimise your risk by:

• changing your body position at least every one to two hours. Do this whether you are sitting or lying. If you are unable to move yourself, ask for help

• observing and caring for your skin. You should watch for early signs such as constant redness, broken or blistered skin, localised pain, tingling and numbness. Immediately report these to your nurse or doctor. To care for your skin, wash with warm water using a mild cleanser, use a moisturiser to prevent dryness and skin tears, and avoid vigorous rubbing

• eating a well-balanced diet and drinking plenty of fluids to help keep your skin healthy

• not smoking. Smoking affects blood supply to your skin – this means that it will take longer for your wounds to heal.

Aids and equipment are also available and may help you reduce pressure and protect your skin.


Preventing fallsFalls can happen more easily when you are unwell as a result of poor balance, low blood pressure, some medications, physical inactivity, unfamiliar places, poor eyesight and unsafe footwear.

You can help minimise your risk of falls by:

• wearing sensible footwear with good support • standing up slowly to reduce dizziness • using the patient call bell to ask for help. Sometimes you may

have to wait for assistance • wearing your glasses and hearing aid (if you have them) • using your walking aid (if you have one) • taking extra care in an unfamiliar environment, and advising staff

of any hazards.

The correct patient and the correct treatment The hospital employs many systems and strategies to identify patients and correctly match them with the correct treatment. As part of this, you will be asked your name and details many times by different staff members.

You can help by:

• being actively involved in your health care – make sure staff confirm your identity before giving medications, performing procedures, or taking a sample of your blood

• asking to see your consent form (see ‘Informed consent’ over the page)

• checking your details – your full name, date of birth, and type of procedure

• checking that the correct side and site on your body is clearly marked before you undergo a procedure.


Engage in your care – informed consentInformed consentBefore you undergo an operation or test, you are required to give ‘informed consent’. This means you have received and understood the information you need about the procedure.

To enable you to give informed consent, your doctor or health professional will discuss your treatment options with you.

You can and should ask questions about your condition and treatment options. This will help you make a decision about whether the recommended procedure is best for you. It will also help you understand the risks.

Don’t be afraid to ask questionsOur staff are here to help you. Your ward clerk can answer general questions.

Please ask your nurse or doctor any questions about your condition or treatment. Be actively involved in planning your care.


Your rights and responsibilitiesAs our patient you have rights and responsibilities.

You have the right to: • free public hospital services as a public patient, or to choose to

be treated as a private patient • treatment based on your health needs • access to hospital services wherever you live in Australia, or

referral to another centre if treatment is not available at your local hospital

• access to information in a language you understand • be told if a staff member is in training, and to agree to or refuse

to be involved in training or research • be treated with respect and dignity • be accompanied by a person of your choice, or to not have a

support person • receive safe and high quality health care in a secure and

supportive health care environment • a clear explanation of treatment, including possible risks and

alternatives, and to be asked for consent before being treated • take part in decisions about your health care and

refuse treatment • a second medical opinion • advice on care when you leave the

hospital • access to your medical records • have personal information kept

confidential • comment or complain about the

health care you have received and to be given information about how to make a complaint.


In return, you have a responsibility to tell hospital staff: • about your medical history and that of your family • about any treatment or medication you were receiving when

admitted • about any change in your condition or any problems you are

having with your treatment • about any special needs you have, particularly any cultural,

religious or dietary needs • if you do not want staff in training to be involved in your care • if you are unable or unwilling to follow treatment instructions.

Consideration for staff and other patients involves: • being considerate of the needs of other patients • respecting the role and dignity of hospital staff and their right to

a safe and pleasant working environment • keeping hospital appointments or letting hospital staff know if

you are unable to do so.

For more information on your rights and responsibilities refer to the brochure The Western Australian Public Patient’s Hospital Charter.


Planning for your admission – important information before you arriveThe following information is relevant for all patients – day patients, overnight patients, short stay patients, and long stay patients.

Before you come in: • Arrange time off work. • Arrange for someone to look after anyone who is dependent

on you. This might be your children, pets and anyone else you might be caring for.

• Arrange for a responsible adult to collect you from hospital on the day of your discharge (before 10am if you are an overnight patient). If necessary, ask them to stay with you overnight once you are home.

• Do not smoke or consume alcohol for at least 24 hours before planned surgery.

• Please shower at home before coming into hospital. Do not apply lotion, powder or deodorant after showering.

• Remove all make-up, nail polish and jewellery including body piercing. Wedding rings may be left on unless on an arm which will be operated on.

What should I bring? • Any paperwork from the hospital or your doctor. • Emergency contact details of your next of kin. • All medicines you are taking, in their original packaging, plus an

up-to-date list. You could also note things you are allergic to. • Your Medicare card and your private health insurance card, if

you have one. • Any x-rays related to your condition. • Glasses, dentures, hearing aids, or walking aids. • Any specialty equipment used at home, for example a CPAP

machine.


If you are staying overnight or longer, you should also bring:

• Sleepwear, underwear and footwear (slippers and shoes). • Toiletries, such as toothbrush, toothpaste and shaving

equipment. • A small amount of money for incidentals (newspapers,

magazines, telephone calls, hire of television). How much should I bring?Space for personal items is limited. Large and numerous items can create a hazard for you, other patients and staff. Only bring an overnight bag – about airline carry-on luggage size, and weighing less than five kilograms. Patients staying for prolonged periods may bring more.

Please note, in areas such as the Intensive Care Unit and the General High Dependency Unit there will only be room for a small toiletries bag, plus hearing aid and glasses, if you have them. Your family/carer may bring more items once you are out of critical care.

Country patientsIf you are travelling from more than 100 kilometres outside the metropolitan area you may be eligible for assistance with travel and accommodation costs through Patient Assisted Travel Scheme (PATS). You need to ask your local doctor to complete a PATS referral before you leave home. When you are admitted, please ask the ward clerk to get the PATS form signed.

If you have not completed a PATS referral prior to leaving home, seek advice from your nurse. SCGH’s Discharge Coordinators may be able to help plan your discharge home.

The hospital has limited on-site rooms for patients and their relatives from the country. You need to book in advance – call the Social Work Department on 9346 4666. Charges apply.

Leave valuables at homePlease do not bring valuables, jewelery or large sums of money. The hospital is not responsible for the loss of patient or visitor valuables or cash.


Transport and parkingChanges at QEII Medical CentreSir Charles Gairdner Hospital is part of the QEIIMC. The QEIIMC is currently undergoing a redevelopment which will see the site become one of the largest medical, research and educational facilities in Western Australia.

We work hard to ensure site disruptions are kept to a minimum. Thank you for your patience and support while the redevelopment continues.

If you have questions about the QEIIMC redevelopment contact 1800 356 406 or email [email protected]. Getting to SCGHBusBuses connect the hospital with the city, train stations and surrounding suburbs, with several stops along Hospital Avenue.

Call the Transperth InfoLine on 13 62 13 (www.transperth.wa.gov.au) for information.

TaxiThere is a taxi rank on Hospital Avenue. Free taxi phones are at the E and G Block entrances.

Car or motorbikePatient and visitor parking (including ACROD) is available in the multi-deck car park, entry off Winthrop Avenue. This is the closest car park to the hospital. It is owned by Capella and operated by Wilson Parking.

Patient and visitor parking is also available at Car Park 3A (on Caledenia Crescent), Car Park 4A (off Verdun Street), Car Park 5 (underneath the Cancer Centre, off Gairdner Drive), and Car Park 7 (off Hospital Avenue).

Patient and visitor parking is charged at the same rate across the site. For information about visitor parking fees visit www.qeiimc.health.wa.gov.au/visitor-parking-fees/.


Getting around SCGHA free buggy service operates at QEIIMC to help patients and visitors get around the site. The buggy is available from 9am to 4pm, Monday to Friday, to collect patients and visitors from the multi-deck car park entry. Call the driver on 0481 438 731 for collection.

TravelSmart JunctionIf you need help planning your journey to QEIIMC visit the TravelSmart Junction, located in the E Block corridor. Drop in between 8am and 4pm on weekdays, or call 9346 4085.

When you arriveWhere to goIf you are being admitted to the Short Stay Unit, take the blue lifts in G Block to the Short Stay Unit on the second floor.

All other patients should go to the admissions desk at the G Block main entrance. From here you will be directed to your ward.

AdmissionAt admission, please provide as much information about yourself as you can so we can tailor our service.

For example, this may include your cultural needs, religious background or the language you speak at home. We can then provide the correct diet, make available the appropriate religious or cultural support, or provide an interpreter. This may also include your care needs, such as if you have a disability.

If you let us know you identify as Aboriginal or Torres Strait Islander, an Aboriginal Liaison Officer will visit you.

This information is only gathered to enable us to provide you with the best possible care.


On the ward • Go to the ward reception desk. • Give them any paperwork and x-rays. • Tell the staff if you have any special needs, such as a disability,

a culturally specific diet, or if you need an interpreter. • Ask for a medical certificate if you need one. • The ward staff will then show you to your bed.

Staff will put a plastic band on your wrist with your name on it. Tell the staff if your name or details are wrong. You need to keep this band on all the time you are in hospital.

A doctor and nurse will go through your medical history, conduct a physical examination and talk about your treatment. It is very important to tell the doctor and nurse if you have any allergies, and about any medicines you are taking, including non-prescription medicines, herbal medicines, and supplements.

Please read the ‘Caring for your safety’ section starting on page 7 of this booklet for information about how you can help us care for you.

Private patientsIf you have private health insurance, you can choose to be treated as a private patient. A private patient with hospital cover has no out-of-pocket expenses for their hospital stay and procedures.

Private patients can often choose which doctor treats them. They are also entitled to benefits such as newspaper and meal vouchers, free television, and telephone credit. Being a private patient also helps our hospital maintain facilities and improve our service.

However, private patients cannot be guaranteed a private room as all rooms are allocated according to medical needs.

For more information, contact Private Patient Liaison on 9346 4831.


During your stayAlert usPlease make sure you know how to get help at all times. If you need urgent help in any way, press the patient call button at your bedside. Please don’t get out of bed if you are feeling unwell or have been advised to seek help with getting up. .Be patientStaff will keep asking you the same questions – lots of different people are involved in your care, and each one needs to make sure you’re getting the right treatment.

Occasionally, staff may be busy or a procedure may be delayed if someone has a more urgent medical need. Please tell a staff member if you need anything during your wait.

Confidentiality and privacyMedical information about you will always be treated as confidential. If you want a higher level of privacy, such as not revealing that you are in hospital, please inform the ward clerk or a nurse.

Let us know where you arePlease tell the staff if you are leaving the ward, even for a short time. This reduces the chance of interruptions to the delivery of our care.

RoomsThe hospital has a variety of single rooms and small wards. You may have to change rooms during your stay. Single rooms are allocated according to a patient’s medical need. Most wards have both male and female patients. If you have any concerns, please tell the nurse caring for you.

Chaplaincy and Spiritual Services Chaplains are available to all patients and families, regardless of religious persuasion. These include visitors from the Aboriginal Catholic Ministry.

There is a Christian Chapel on the ground floor of E Block and a Muslim Prayer Hall on the first floor of E Block.


To pass the timeRadio and televisionYou can listen to free radio through the set on your bedside table. You can rent TVs in most rooms – dial 4 or free call 1800 108 010.

There is important patient safety information on the free-to-air TV channels – please ask your nurse to show you how to access this information.

Electronic equipmentYou can bring electronic equipment such as MP3 players, but you’ll need to use headphones. Also, remember that the hospital is not responsible for any theft or damage.

Any equipment that needs a power point must be tested by a hospital electrician before being used – please ask your ward clerk to arrange this.

Newspapers and booksMagazines and papers can be purchased from the Auxiliary Shop (ground floor, G Block), seven days a week.

No smokingYou are not allowed to smoke anywhere inside the hospital or outside within the QEIIMC grounds.

Ask your nurse about quit programs, or for nicotine patches to manage cravings during your stay.


Library trolleys visit the wards on Mondays and Wednesdays, offering free loan of books and magazines.

PhonesThe phone by your bed is a pay phone. Dial 1 to register and add credit to make calls. Dial 4 to add extra credit. Friends and family can call you on 9381 7388, dialing your patient number when prompted.

Check with your ward clerk before using mobile phones as they can affect some medical equipment.

ShopsThere are shops on the ground floor of E Block. These include a café, pharmacy, newsagent and post office, plus ATMs and a TravelSmart office.

The Auxiliary convenience and gift shops are in G and E blocks. Money spent at these volunteer-run shops comes back to benefit patients through funding grants for specialised equipment.

There is a florist in G Block, near the main entrance.

Art GalleryAt SCGH, there is a firm belief that art plays a vital role in the hospital community. The hospital art collection aims to create a positive, healing environment for the benefit of patients, visitors and staff. The collection is displayed throughout the hospital and in the Art Gallery (ground floor, B Block). It includes more than 750 artworks.

Visiting Visitors are welcome between 8am and 1pm, and 3pm and 8pm. The visitor-free rest period between 1pm and 3pm is important as it helps ensure all patients are able to rest and recuperate.

Please try to have no more than two visitors at a time.

Children are welcome, but need to be fully supervised at all times.

Please do not visit patients if you are feeling unwell with a fever, cough, runny or stuffy nose, or sore throat.


Eating in hospital Eating the right foods to maintain good nutritional health is an important part of your medical treatment. It will assist with your recovery.

Our menus are prepared by catering staff and dietitians to ensure you receive the nutrition you require. This includes providing extra supplements and snacks between meals if you require them.

You may need one or more special diets according to your illness and you will be encouraged to choose from a variety of meals on a menu specific to the diet best for you.

At times, you may be told to follow a strict diet, such as fasting, clear liquid only, or nourishing fluids. For more information about these diets, ask your nurse, who can also contact a dietitian if necessary.

In addition to dietary restrictions based on your condition, religious and cultural dietary needs will be met on request. For more information ask the nurse to put you in touch with the Catering Services Supervisor.

If you have an allergy to any foods, or anaphylaxis, let your nurse know on arrival.

Maximising your nutritionWhen you are sick or injured or recovering from surgery, it is common to require extra energy and protein to assist healing and recovery. It is also common to lose weight and muscle mass.

This makes it important to maximise your nutrition intake by eating high protein and high energy foods, especially if you:

• are underweight • are losing weight without trying • are only eating small amounts due to nausea and poor appetite • have higher nutritional needs.


Here are some simple steps you can take to maximise your nutrition during your hospital stay:

• reduce interruptions at mealtimes • eat as much of the meat/protein on your plate at each meal as

you can and always eat your dessert • have butter or margarine on toast as well as flavoured spreads,

and also add butter or margarine to your cooked vegetables • have snacks between your meals • don’t rely on your appetite – try to eat something every two or

three hours.

You may also be referred to the dietitian to help you meet your increased nutrition needs.

Bringing in foodYour relatives or friends may wish to bring you additional food or drinks.

However, for food safety reasons it is not permitted to bring in items that require re-heating or refrigeration. Due to food safety regulations, meals must not be re-heated.

Also, please check with nursing staff that any food or drinks brought to you are suitable for the specific diet you have been prescribed.

VolunteersVolunteers contribute to the hospital, helping patients, visitors and staff in many ways. These include working in the Auxiliary shops, helping in the SolarisCare Cancer Support Centre, and driving patient transport buggies.

For more information visit www.scgh.health.wa.gov.au and search for ‘Volunteer’.


Disability accessWheelchair accessAll patient areas of the hospital are accessible by wheelchair.

ParkingACROD parking bays are available throughout the site, near the main entrances of various buildings and in the car parks.

TelephonesThere is a teletypewriter (TTY) phone for people with hearing impairments at the G Block main entrance or by calling 9346 3900.

Other telephone alternatives for people with disabilities are available – please check with your nurse or ward clerk.

ToiletsUniversally accessible toilets are located throughout the hospital. This includes at the G Block main entrance, in the Emergency Department, and in the Outpatients Department in E Block.

Planning for your discharge – important information for when you leaveYour stay in hospital will be as short as appropriate for your recovery.

We will tell you the date you will be leaving (discharge) before or when you are admitted, and let you know of any changes. Please be actively involved in your discharge planning to ensure it is as smooth as possible.

On the day you can go home you will be transferred to the Discharge Ward from 8am. For more information see the box on the next page.

The hospital has Discharge Coordinators who may be involved in assisting with plans for your discharge, particularly if you have come from outside the metropolitan area.


If you are being treated in the Short Stay Unit, you should be able to go home on the same day. Relatives can either stay or staff will call them when you are ready to leave.

You must make your own arrangements for travelling home. Please note that you are not allowed to drive (or fly) for 24 hours following a general anaesthetic. If someone is collecting you, please wait in the Discharge Ward. If you have problems arranging transport, please tell your nurse as soon as possible.

Remember, you may not be fully recovered when you are discharged. Recovering from any illness takes time. If you think you will need help at home, please tell your nurse as early as possible. A hospital social worker will discuss ways to help you get the support you need.

On discharge, you will receive a discharge letter for your GP.

You may also receive:

• follow-up appointments • prescriptions and equipment • a medical certificate • information about support services.

The Discharge WardOn the day you can go home, you will be transferred to the Discharge Ward from 8am. This is your final stage of care before you leave the hospital. The Discharge Ward is an area where you can wait for medications, documentation or transport home. This helps us prepare for the next patient.

Pick up from the Discharge Ward by your family member, friend or carer is accessible from dedicated short-term parking bays on the Rose Garden Loop. This is accessible off Verdun Street and Gairdner Drive, near the Lion’s Eye Institute.


Osborne Park HospitalSome SCGH patients may progress to rehabilitation at Osborne Park Hospital (OPH). As part of the same healthcare group, there is a seamless transition of care between SCGH and OPH, including patient transfers and medical records.

Tell us about your experienceWe value your feedback as it helps us to improve our services and to recognise good work. Tell us about your experience brochures are available throughout the hospital.

We advise you to first discuss your concerns or feedback with the staff involved, or ask to speak to a more senior person. If you have a concern or complaint that you are unable to resolve, or if you are too uncomfortable to discuss it directly with the staff involved, please contact the Patient Liaison Service who are available to help you.

The Patient Liaison Service is located on the third floor of A Block, and is open Monday to Friday, 8.30am to 4.30pm. They can be contacted by phone 9346 2867 or email [email protected].

Patient Satisfaction SurveyFollowing your discharge you may receive a survey providing an opportunity for you to give information about your experience at SCGH. We appreciate your feedback. It helps us identify where we are doing well, and where we can improve.

Freedom of informationYou have the right under the Freedom of Information Act (WA) 1992 to apply for access to your hospital medical record, subject to some limitations.

Please contact the Release of Information Department on phone 9346 2427 or write to the FOI Coordinator at Locked Bag 2012, Nedlands WA 6009. You can also visit the department, located on the first floor of E Block.


© Department of Health Western Australia 2014

Copyright to this material is vested in the State of Western Australia unless otherwise indicated. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the provisions of the Copyright Act 1968, no part may be reproduced or re-used for any purposes whatsoever without written permission of the State of Western Australia.

DisclaimerThe advice and information contained herein is provided in good faith as a public service. However the accuracy of any statements made is not guaranteed and it is the responsibility of readers to make their own enquiries as to the accuracy, currency and appropriateness of any information or advice provided. Liability for any act or omission occurring in reliance on this document or for any loss, damage or injury occurring as a consequence of such act or omission is expressly disclaimed.

This booklet was prepared by Public Relations, Sir Charles Gairdner Hospital (SCGH).

Community Advisory Council reviewed, May 2014

Information current at September 2014.

Help fund our researchThe Charlies Foundation for Research provides funding for essential patient-centred research at Sir Charles Gairdner and Osborne Park hospitals.

Research is the cornerstone of improving patient care, and the foundation provides the funding for this essential service.

To donate to our charity and help support the excellent research projects being carried out call 9346 2042 or 9346 3045. For more information email [email protected].

Contact usMailSir Charles Gairdner Hospital Hospital Avenue Nedlands WA 6009

Webwww.scgh.health.wa.gov.au

PhoneMain line 9346 3333

Patient enquiries 9346 4444

Hearing impaired (TTY) (7.30am to 8.30pm) 9346 3900

Aboriginal Liaison Service 9380 7788

MapSir Charles Gairdner Hospital (SCGH) is located within the Queen Elizabeth II Medical Centre (QEIIMC).

A map of the QEIIMC is available online at www.qeiimc.health.wa.gov.au/site-map1The fold-out map is called Your guide to getting around the QEIIMC site and is frequently updated.

You can also pick up a printed copy at most SCGH receptions onsite, including the reception at the G Block entrance, the information desk at the E Block entrance, and in the E Block Outpatients area.

2014

002_

2

welcome to sir charles gairdner hospital - wa · pdf filewelcome to sir charles gairdner...

Documents