212010 DIVYA KAPOOR

212027 RESHMI RAVEENDRAN

212017 KUNAL NAGPAL

212038 VAGEESH KUMAR

CIT & E-Commerece

What is a web portal ?

It provides a starting point for web consumers to explore and access

information on the world wide web. It is a specially designed web page

at a website which brings information together from diverse sources in

a uniform way.

Types of Web Portals

� Personal Portals

� News Portals

� Government Portals

� Cultural Portals

� Stock Portals

Search Portals� Search Portals

� Domain specific Portals

� Hosted web portals

Features of Web Portal

KPMG (internal web portal)

KPMG – internal portal

� KPMG is one of the largest professional services provider in

the world.

� KPMG was established in India in September 1993 and it

operates from various locations in India

� KPMG India has an internal web portal for their employees.

� Prime benefit of the portal: integrate dispersed applications,

information and knowledge to facilitate decision making and

improve efficiency

Features of KPMG internal portal

� Simple user interface helps for efficient usage

� Single sign-on for different applications

� Connectivity : access back-end mainframe applications, packaged applications and relational databases.

� User based personalization gives users flexibility to layout their own pages; social networking within the organization.

� Knowledge Management: means to disseminate knowledge and tools to employees

� Social Networking: internal networking is possible through an application “My Site”, no link to social networking sites through the portal.

� Search Option: to browse the content and events happening in KPMG.

Analysis

� The internal KPMG portal provides useful links and information

relevant for the employees.

� KPMG internal portal doesn’t allow the end users to edit the

content of the portal. The portal is managed by a team “ Knowledge

Management” team.Management” team.

� The internal portal shares the relevant information with the

employees and integrate various applications.

� Department wise portals available in KPMG specifically for

collaboration of work.

KPMG – internal portal

Insight

� Web portals are designed keeping

the end user in mind.

� Further development of a portal is

a critical decision ensuring

better effectiveness of the portal

by offering the maximum without

cluttering the user interface.

Dialogic Exchange Network (a client

centric web portal)

About Dialogic� An Intel spin-off company

� Deals in telecom network hardware and software

solutions covering:

� Any to Any Networking� Any to Any Networking

� Contact Centre Transformation

� Unified Communications

� Application Enablement

� Network Congestion Control

Dialogic Exchange Network

� Client Centric

� Knowledge Sharing� online courses

� documentation� documentation

� interactive webinars

� discussion forums

� Objectives:� Customer intimacy

� Fan Following

Users of DEN

External Users

Corporate Users

Internal Users

Presales and Marketing Teams

Development Teams of Clients

Other Developers

Teams

Product Development Team

Engineering Team

Impact of DEN

� Increased Customer Intimacy

� Increased number of Followers

Increased Value of Products� Increased Value of Products

� Exposure of Product’s Weaknesses

� Competitive Advantage

Challenges

� Organizing the data available

� Smart Phone Applications (like XDA Developers

Forum)Forum)

Insight

• Web Portals can provide semi formal/informal

means of communication which make customers

more intimate with the organizations.

• Customer Web Portals can help in gathering large • Customer Web Portals can help in gathering large

amounts of data for predicting market trends.

• Customer centric Web Portals can expose the

weaknesses of a product without hampering the

brand image, if used wisely.

FORE School of Management

(Web Portal)

Introduction

� FORE is an educational institution

� Online Campus Portal

Users - Student, Faculty, Staff, Visitors� Users - Student, Faculty, Staff, Visitors

� Service Type – Non Profit

� Analysis based on Students – Existing and Prospects

Features of FORE’s Web Portal

� Zimbra (mail)

� Claroline

� Fee Collection System

� Keywords in the Footers – SEO

� Slide shows, News, Announcements� Slide shows, News, Announcements

� Alumni Portal

� Social Media

� Admissions Portal

� ERP

� Disclosures

Insight

� It is very important to analyze who is the end user

and based on this the most relevant information

has to be displayed on the portal to attract users.

� A user friendly web portal makes it very

convenient for the end user to gather information.

Conclusion� FORE’s portal is congested due to which the latest information is

not highlighted.

� User does not need to scroll down much.

� Uniform theme and fonts good.

� Mail Server not user friendly.

� No option for search

� ERP will facilitate all system under one dashboard

� No option for personalization

eBay(External Web Portal)

About eBay

� eBay access : Any device (having Internet ), Mobile App

� eBay provides a C2C service.

� eBay has external portal for Buyers and Sellers

� Sellers and Buyers cannot communicate directly thus

eBay acts as a channel between the two.

Seller Tools

• New Turbo Lister

FREE desktop software tool that makes listing items faster and easier.FREE desktop software tool that makes listing items faster and easier.

• Selling Manager

Online after sales management tool that makes the after listing process

simpler.

• Selling Manager Pro

All-in-one seller tool to assist you with the entire sales cycle. It combines

inventory management, bulk listing and after sales management.

Insight

� Web Portal can provide formal and semi formal

means of communication which make buyers and

sellers more intimate with the companies.

� Ecommerce portals should be user friendly as they � Ecommerce portals should be user friendly as they

are completely consumer driven (buyer and seller).

Conclusion

eBay’s vertical scrolling is too large which is

indented to be used with high-speed

Internet connection and since the Internet

bandwidth in India is not good eBay should

work towards making their Web page morework towards making their Web page more

bandwidth efficient.

FORE KPMG eBay Dialogic

Industry Education Consultancy E-Commerce Software

Service Type Non Profit B2E C2C B2B/B2C

Home Page Informative but

congested.

Simple Too much vertical scrolling Divided into sections but

congested with links

Navigation Easy as everything is

available at one place

Easy Easy Easy

Site organization Order of Relevant

information not

appropriate

Uncluttered Congested Categorized as per user

types

Links and labels Easy to understand Useful links available Easy to understand Home page is flooded with

links but it is in sync with

this category of portals

Search and No search option Easy Easy EasySearch and

search results

No search option

available

Easy Easy Easy

Readability Readable & acceptable Readable Readable Headings Easily readable,

but details look a bit

cluttered

Performance Efficient but graphics

should be reduced

Efficient Efficient Meant for use with high

speed internet

connections

Content Too much content on

home page

Relevant Too much content on the

home page

Vast but organized

User Friendly Easy as everything is

available at one place.

Easy User friendly Friendly assuming the end

users will be tech savvy

Remote Access Possible Possible Indented for Internet User Possible through internet

Targeted Content Relevant to student Relevant to the employees Relevant for buyers and

seller

Knowledge hub for clients

and enthusiasts.

Thank You