We make every call count for you !We make every call count for you !

Ansaphone Service andHome Health Care

A Partnership for Success

Who We AreWho We Are

Family owned and operated since 1945, Ansaphone was founded to provide skilled, efficient telephone answering services to the medical and business community of Cambridge.

For over sixty years, Ansaphone has endeavored to provide the best quality service possible.

Adhering to this simple principle has enabled our company to grow from its modest beginnings to become a leader in our industry.

Who We AreWho We Are

Ansaphone follows stringent ethical and performance codes, ensuring the proper level of service for every one of our more than 300 clients.

Ansaphone belongs to several industry associations, including the Associated Telemessaging Services International.

Ansaphone is a six-time winner of the ATSI Award of Excellence, which stands as a testament to our dedication, experience and innovation.

Ansaphone is the preferred vendor for answering service for The Home and Health Care Association of Massachusetts

Contact: Timothy Burgers (617)482-8830

What Ansaphone Can Do ForHome Health Care AgenciesWhat Ansaphone Can Do ForHome Health Care Agencies

• Consistent and reliable service level• Specialized Instructions for:

– Referrals, Urgent calls, Out Sick Calls, Service Cancellations, Absent Visits and more.

• Pre-Programmed On Call Rotation by day or week or month and Emergency Call Escalation

• Message Report Delivery– Scheduled delivery of messages by Fax or Password

protected E-mail– Customized reporting also available

• Customizable instructions including patching referrals to on call personnel, appointment confirmation calls and more

Why Ansaphone?Why Ansaphone?

• Training– Specialized industry-specific training

• Our operators are trained to understand and appreciate the differences between the many services our Home and Health Care clients provide.

– Continuous training program• From their initial orientation to ongoing client-specific

training, our operators are constantly learning and developing new skills

– HIPAA training• Our staff underwent rigorous HIPAA training before the

4/14/03 deadline, and receives follow-up training every six months.

Why Ansaphone?Why Ansaphone?

• Reliability & Accountability– Pro-active Customer Service Program– Guaranteed Satisfaction– Commitment to Excellence– Flexibility– On-site certified technician– Relationships with telephone companies– Remote access– Interactive database capabilities– Web access

Message Taking Message Taking

• Above is an example of a standard VNA/HHA account• Our staff will complete the message ticket and confirm the

information collected.• We can also customize your message ticket to ask for more

information. I.E. Date of Birth etc.

Thank you for calling Home Care and VNA Inc., how may I help you ?

(800)555-8888

Message Taking Message Taking

• The call flow is enhanced by having choices readily available to our staff either through a pick list or database function.

Thank you for calling Home Care and VNA Inc., how may I help you ?

(800)555-8888

Message TakingMessage Taking

• Our staff select from the service type and call type options.• These options then trigger the population of an instruction field.• This increases the accuracy and efficiency of each call as well as

eliminated the need to memorize instructions for each account

(800)555-8888

Thank you for calling Home Care and VNA Inc., how may I help you ?

Urgent Message DispatchUrgent Message Dispatch

On Call information can be programmed weeks or months in advance.Only the information that is current is presented to our staff when the

proper key strokes are pressed.On call can be listed by specialty and/or coverage area.

(800)555-8888

Thank you for calling Home Care and VNA Inc., how may I help you ?

Urgent Message DispatchUrgent Message Dispatch

• Dispatch attempts are documented and time stamped

(800)555-8888

Thank you for calling Home Care and VNA Inc., how may I help you ?

Urgent Message DeliveryUrgent Message Delivery

• Messages are tagged with a unique message number for easy tracking• Messages are time stamped in military time when the call is initially

received and when the call is delivered• Who the call is delivered to is also documented

(800)555-8888

Thank you for calling Home Care and VNA Inc., how may I help you ?

Interactive DatabasesInteractive Databases

• Contact names, numbers and instructions are stored in a database for easy access.

• Databases can be updated easily through a standard excel file.

Interactive DatabasesInteractive Databases

• Contact number fields are programmed with speed dial capability to ensure accurate and efficient dispatch of calls.

What gets Measured gets ManagedWhat gets Measured gets Managed

• Ansaphone has the ability to provide information and data in simple database formats.

Included are sample reports including:

# of calls by day and hour

Pie chart of calls received by service type and call type• Custom reports are also available as requested and as weekly

or monthly recurring reports.

Service AreaService Area

Locally or nationwide, we have the ability to provide excellentservice regardless of location or number of offices.

PricingPricing

Monthly Base Fee $150.00

Monthly Base Fee includes : Toll Free Number to forward calls to after hours or as needed

Customized standard greeting

Customized recording for holiday and weather related closings.

100 minutes of usage time

$0.97 per minute over allowance

Call out charges: $0.31 per call out to pager / residence / cell / fax

Patched Call: $0.65 per completed patch call

Standard Fees: $19.95 Annual Line Fee

$17.00 Late payment fee

Programming $65.00 per hour.

Discounts: Usage minutes can be purchased in advance at discounted rates.

The discount is determined by the number of usage minutes purchased in advance

Current ClientsCurrent Clients

Boston VNA Lokita Jackson 617-886-6500 Client since 1985

All Care VNA Kelly LeBlanc 781-598-2454 Client since 1999

VNA Care Network Paula Schultz 888-663-3688 Client since 1997

Suburban Homemaking Donna Ebert 617-232-7650 Client since 1995

Partner's Homecare Laurel Butler 781-681-1000 Client since 1980

Caritas Home Care Linda Gavin 781-551-5600 Client since 2004

Nashoba Nursing Paula Brodie 978-772-3337 Client since 2004

Capuano Home Health Fannie Lin 413-525-2124 Client since 2004

Visiting Nurse & Hospice Deb Casey 800-698-6877 Client since 2004

Of Southeastern MA

Life Care at Home RI Carol Cairns 401-383-2250 Client since 2005

Life Care at Home MA Steve Calvin 508-238-6878 Client since 2006

Community VNA Dawn Sullivan 508-222-0118 Client since 2006