vital facilitation skills for diplomas now teams gary chapman

Vital Facilitation Skills for Diplomas Now Teams

Gary Chapman

Reprinted with permission from BoardSource, formerly the National Center for Nonprofit Boards. BoardSource is the premier resource for practical information, tools, and training for board members and chief executives of nonprofit organizations worldwide. For more information about BoardSource, visit www.boardsource.org or call 800-883-6262. BoardSource © 2012. Text may not be reproduced without written permission from BoardSource.

Objectives

• As a result of this brief workshop, participants will be able to:– Differentiate between consultation and facilitation

– Understand the role of a facilitator

– Review how one might best prepare for a facilitated session

– Learn some basic facilitation techniques and practice them in small groups

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Our Agenda

• Laying the Foundation

• The Role and Core Competencies of an Effective Facilitator

• Basic Facilitation Skills and Techniques

• Practice

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Introduction

• Please state your first name and the one type of meeting or audience with which you work with most regularly

• Think of meetings you have been in that were effective. What’s one thing that made them effective?

• Think of meetings you have been in that were ineffective. What’s one thing that made them ineffective?

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Consulting vs. Facilitation

Consulting Facilitation

Analysis by expert Analysis by client

Not neutral Neutral

The consultant offers content in the form of expert advice

The facilitator invites expertise and exchange in the form of process

May be involved in implementation

Client responsible for implementation

Recommendations for action by consultant

Recommendation for action by client

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What is a Facilitated Session?

• A facilitated session is a highly structured event or meeting in which the facilitator guides the participant through a series of pre-defined steps to arrive at a result that is created, understood, and accepted by all participants

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When is Facilitation Appropriate?

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Appropriate Not Appropriate

• When understanding and genuine buy-in are needed from a group to achieve success

• Some critical elements:- An important issue or

question has been detected or can be surfaced, the solution to which is not readily apparent

- The group has the capacity to understand and discuss the issue and various solutions

• When there is nothing to “create.”

• When the situation (or related information) is too complex or too confidential for the group to “understand.”

• When the participants are not open to “creating and accepting” a solution.

• When time does not permit a facilitated approach.


Role of Facilitators

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Role To Be The…

• Guide participants through a series of agreed upon steps

• Do not dictate the solution

• Use their understanding of the process steps – and of group dynamics- to help the group achieve the desired results, given the unique needs and characteristics of the participants or their organization

• Motivator

• Guide

• Norm Developer

• Questioner

• Bridge-builder

• Peacemaker

• Task-master

• Praise Giver

• Time Keeper


The Five P’s of Preparation

• Purpose– What is the purpose of the session?

• Product– What outputs or deliverables do we want to create?

• Participants– Who should participate?

• Probable Issues– What key issues are likely to arise?

• Process– What process should we follow?

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Core Facilitation Competencies

• Process Sensitivity– Plan, follow, trust

• Energy Monitor– Encourage participation, ask questions

• Environmental Control– Create climate, protect ideas, remain neutral

• Behavior Modeler– Presence, their meeting not yours

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Generating Participation

• Around the table – Brainstorming / Popcorning

• Slip writing – Post-It

• Think, write, then share – Brain Writing Pool

• Sub-groups – World Cafe

• Open-ended questions – Responsive Questions

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vital facilitation skills for diplomas now teams gary chapman

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