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<Project Name>Vision

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Confidential , 2000



Table of Contents

1. Introduction 11.1 Purpose 11.2 Scope 11.3 Definitions, Acronyms and Abbreviations 11.4 References 11.5 Overview 1

2. Positioning 12.1 Business Opportunity 12.2 Problem Statement 12.3 Product Position Statement 2

3. Stakeholder and User Descriptions 23.1 Market Demographics 23.2 Stakeholder Summary 23.3 User Summary 23.4 User environment 33.5 Stakeholder Profiles 3

3.5.1 <Stakeholder Name> 33.6 User Profiles 3

3.6.1 <User Name> 33.7 Key Stakeholder / User Needs 43.8 Alternatives and Competition 4

3.8.1 <aCompetitor> 43.8.2 <anotherCompetitor> 4

4. Product Overview 44.1 Product Perspective 54.2 Summary of Capabilities 54.3 Assumptions and Dependencies 54.4 Cost and Pricing 54.5 Licensing and Installation 5

5. Product Features 65.1 <aFeature> 65.2 <anotherFeature> 6

6. Constraints 6

Confidential , 2000



7. Quality Ranges 6

8. Precedence and Priority 6

9. Other Product Requirements 69.1 Applicable Standards 69.2 System Requirements 79.3 Performance Requirements 79.4 Environmental Requirements 7

10. Documentation Requirements 710.1 User Manual 710.2 Online Help 710.3 Installation Guides, Configuration, Read Me File 710.4 Labeling and Packaging 7

11. Appendix 1 - Feature Attributes 711.1 Status 811.2 Benefit 811.3 Effort 811.4 Risk 811.5 Stability 811.6 Target Release 911.7 Assigned To 911.8 Reason 9

12. 9

Confidential , 2000



Vision1. Introduction

The company is a computer manufacturer and we are extending our services and are now including the feature of custom order. The custom order service is introduced to ensure that products and services which are being provided are strictly in accordance to customer’s preference and expectations.

Purpose

The custom order service is created to ensure that the customer’s expectation is effectively fulfilled.

1.1 Scope

The customer expectation is the most significant element and therefore it’s important that the customers are provided with best services and expectations so that the services are provided with full zest. The customer satisfaction should be enhanced and customers should be provided with the best possible services so that the revenue of corporation is maximized to a much potential level.

1.2 Definitions, Acronyms and Abbreviations

Key stakeholder: those persons how I’ll be affected by the project and its outcomes. Customer expectation: it’s the associated level of customer agreeability to gain customer satisfaction.

1.3 References

BIBLIOGRAPHY Chowell-Puente, G. (2014).The information technolog and its positive impacts. London:

Hacheet Livre publishers.

Conie, C. (2014).The sofwtare and hardware requirements which needed to eb followed. New

York: Wiley and sons.

Hackman, J. (2013). Viruses Hunter. Willinston: Routledge publishers.

Herald, D. (2014). Iinformation about Communication legislation. London: Bloomsbury

publishers.

Hesmen, T. (2014). System requirements and its updation.London: Bloomsbury publishers.

Piot, P. (2013). No time to lose:life in pursuit of computer viruses. New york: wiley and sons.

Quaamen, D. (2014).The malwares and how to save your system. New York: Wiley and sons.

Confidential <Company Name>, 2000 1



Schlanger, Z. (2014). The sytem requirements and the technological change. Williston:

Routledge.

1.4 Overview: the document is organized to provide a complete overview of corporation and is ensured that the stakeholder’s confidence is well maintained while customer satisfaction is enhanced to a much considerable level. The document will guide that customer satisfaction is a key component to the progressive attitude of organization.

2. Positioning

2.1 Business OpportunityAs the customer satisfaction will be enhanced therefore the corporation will be able to gain the highest level of remuneration and as well as the corporations stability will be ensured. While key stakeholders interest will also be enhanced as company’s profitability will be enhanced to a much potential level.

2.2 Problem Statement




The problem of Low level of profits

affects The stakeholder’s interest will be enhanced as they will gain a much higher level of dividend due to the nuanced level of profit accumulated.

The impact of which is

If the problem will remain unattended it will become disastrous to corporation as it won’t be able to fulfil its expenses and the dividends will also be minimized.

A successful solution would

The benefits which will be gained are:

The highest amount of revenue

Enhanced stakeholders confidence

Higher level of profitability which will lead to much higher levels of investment.

2.3 Product Position Statement[Provide an overall statement summarizing at the highest level, the unique position the product intends to fill in the marketplace. The following format may be used:]




For The target customer is the one utilizing the internet and cyber services.

Who The need will be enhanced when the targeted audience will be able to maintain a stable and much more progressive growth.

The (product name) Personal computers

That As the service will help the customers in choosing the best product for them therefore it’s important that customers are given a valid opportunity to extend its services.

The customers will be provided with guidance to work unabatedly for progress

Unlike The much developed versions continuously entering the targeted market

Our product Besides providing guidance to customers to choose the best computer for their needs we will also ensure that after sales servicing is promptly provided.

3. Stakeholder and User Descriptions

The stakeholders are those peoples who are gaining benefits and they are impacted by the outcomes of a plan. Therefore it’s significant that stakeholder’s interests is safeguarded and satisfied as they have their stake invested in the organization. The stakeholders are the ones who are interested in the product and want a successful project working and progressive attitude. The users should be provided with best possible services to ensure that we gain an edge over others. The users are provided with a lot of facilities and the product is specially designed to work up to their expectations.

3.1 Market Demographics The current trend requires differentiation and unique components and strategies. It’s




important that business is provided with unabated support and they are able to satisfy the divested customer’s needs. Our product has a large amount of free space available like 16 GB in a laptop. The computers have the updated processors so that our customers are well satisfied with our top notch quality products (Hackman, 2013).

3.2 Stakeholder Summary

Name Represents Role

Customers. These are peoples to whom the services are provided and are looking for the top notch quality products. They have differing needs and through customer services we will be able to satisfy their diverse need and expectations(Hesmen, 2014).

They are the significant element of corporate on whole purchasing owe the corporation successive attitude is based. Corporation is only able to gain a high amount of revenue when the products are as per customer satisfaction and expectations. We will ensure that this targeted audience need is well satisfied and these customers as a stakeholder remain connected with our organization.

3.3 User Summary

Name Description Stakeholder

Cyber cafes Cyber cafes require a lot of speed and accuracy of systems to provide unabated series to their customers. They should be able to provide reliable services which will be supported by our top notch quality products.

The cyber café have a lot of potential and there are a lot of customers connected to its network. The customers need timely and fast working of computers which will be supported by our fast and dynamic computer




systems.

3.4 User environment

As we are looking ahead to adopt a new plan of customer services therefore to ensure speedy and timely answer to customer queries we will have a large representing team available at our disposal. The number of peoples are large almost 20 peoples are available in our team to support our services. We need no change in our team as its perfectly providing services to customers and guiding them effectively.There are 2 phases of this system December 8 when the first phase will start and May 1 st for the rest of it. We wile valuate customers’ expectations and the market trends going on and will come up with best platforms in this regard (Piot, 2013).

3.5 Stakeholder Profiles

3.5.1 <Stakeholder Name>

Representative Who is the stakeholder representative to the project (optional - if documented elsewhere)? What we want here is names!

Description The user is the person for whom the product is created and while production plan comes into process.

Type Users: these are the customers using our products and are the ultimate source of revenue generation. Any product which is not cherished by customers ins ant bale to gain a market position and will fail to capture customer s attention and the expectations associated with it will also fail.

Responsibilities Users being a stakeholder have a signified responsivity of updating the corporation regarding their needs and expectations sestet the perfect product as per their needs and demands is created.

Success Criteria Users have a stake in organization which should be satisfied they should be provide prompt services and up to date products. As we will entirely on the orders placed by them so there will be less wastage as the product being created are only as per customers’ expectations. The success criteria are that these users use our products efficiently and will be able to generate a lot of revenue for us by recommending purr services to their friends and family members. We will provide promotional adages in this regard.

Involvement Users are the most significant element of project without whom the project can’t work and will be deemed to a failure. The project should be as per customers demand and it’s significant that customers are




able to provide services in best possible manner.Deliverables TheComments / Issues

Problems that interfere with success and any other relevant information

3.6 User Profiles

3.6.1 <User Name>

Representative Who is the user representative to the project (optional - if documented else where). This often refers to the Stakeholder that represents the set of users (i.e. Stakeholder: Stakeholder1).

Description Brief description of the user typeType Qualify the expertise of the user i.e. GURU, CASUAL USER etc

i.e. Technical background and degree of sophisticationResponsibilities List the key responsibilities of the user with respect to the system (i.e.

captures customer details, produces reports, co-ordinates work).Success Criteria How does the user define success? How is the user rewarded?Involvement How the user is involved in the project - relate where possible to RUP

workers (i.e. Requirements Reviewer etc.)Deliverables Deliverables the user produces, and for whom...Comments / Issues

Problems that interfere with success and any other relevant information (Piot, 2013).Trends that make the user’s job easier or harder

3.7 Key Stakeholder / User Needs

Need Priority

Concerns Current Solution

Proposed Solutions

Broadcast messages 2nd The messages are not promptly answer

We will hire more front desk staff in this regard to answer customer queries effectively

The hiring of more staff will help in this regard




3.8 Alternatives and Competition

3.8.1 The competition is at its peak as there are also of competitors available in market and is having updated products. We will compete them effectively by riving updated sand top notch quality services also by prevising products reasonable prices.

4. Product Overview

4.1 Product Perspective

4.2 Summary of CapabilitiesCustomer Support System

Customer Benefit Supporting FeaturesNew support staff can quickly get up to speed.

Knowledge base assists support personnel in quickly identifying known fixes and workarounds

Customer satisfaction is improved because nothing falls through the cracks.

Problems are uniquely itemized, classified and tracked throughout the resolution process. Automatic notification occurs for any aging issues.

Management can identify problem areas and gauge staff workload.

Trend and distribution reports allow high-level review of problem status.

Distributed support teams can work together to solve problems.

Replication server allows current database information to be shared across the enterprise

Customers can help themselves, lowering support costs and improving response time.

Knowledge base can be made available over the Internet. Includes hypertext search capabilities and graphical query engine

4.3 Assumptions and DependenciesWe will provide an updated and enhance both software and as well as hardware o our customer. The software expectancies its speed, reliability and the volatile nature all will be keep under control and will provide fast and easy access to our customers. We ae well aware that this is a rapidly changing world and requires serious concentration and efforts Therefore it’s important that the customers are provided with best services and they are able to maintain an effusive outlook (Quaamen, 2014)




4.4 Cost and PricingThe cost of the products will be reasonable as compared to other competitors available in this targeted market. Our budget is 75,000 $ to create this system. Therefore a lot of concentration, time and budget are needed for ensuring that this project works on smoothly and effectively s per customers’ expectations.

4.5 Licensing and Installation

As we possess government silence the fore there is no legal issues prevalent and Weill make sure that no such issue occurs in future too. Beside this we will ensue that the all government legislations and laws are strictly followed so that no discrepancy occurs in this regard. We will further ensure that the installation of the product doesn’t have any issues for customers. As we are working strictly for customer satisfaction therefore we will ensure that after sales service and installations services Rae provided by us by our specialized team (Schlanger, 2014).

5. Product Features

5.1.1 Our product is designed to provide fast and easy access to internet and to the designated websites promptly. We understand that social world is fact and need immediate response and accuracy. Therefore our services will ensure enhanced customer satisfaction. Beside this we understand that official documents are important and therefore our product has a large storage capacity which is 16GB. Thus customers will have fast and speedy access beside this a large storage capacity available at their disposal. (Chowell-Puente, 2014)

6. Constraints

There is a lot of competition prevalent and beside this as technological advancement are rapid so new technologies entering in world on daily basis its irritant to maintain strategic role and attain strategic advantage to compete effectively. If the corporation will be unable to compete in an effective manner this will prove out to be a biggest hindrance in corporation’s successive mode. Thus the competitive attitude should be well managed.

7. Quality Ranges We provide top notch quality products and incase if any discrepancies occurs or any fault is observed. We provide the service to replace it either or fix up the issues efficiently we have zero intolerance rate for customer issues and will work up to our best for solving them effectively.




8. Precedence and PriorityOur customer system will have a top priority of customer satisfaction don working effectively as per the customers’ expectations so that their satisfaction is guaranteed.

9. Other Product RequirementsWe will ensure that all environmental related legislations are also well catered. We will work for a sustainable business so that the environment is also safeguarded while we work for attaining high levels of profit. The performance requirement is that his system should be fast don should be reliable. There should be no prevalent issues and should effectively fight against the bugs, or malwares. Thus we will ensure that the hardware and software both are of top notch quality.

9.1 Applicable StandardsOr prudent will comply with oat of standards especially the legal regulatory ones, communications standards and as well as platform compliance standards. Legal and regulatory: UCC uniform commercial code: it’s first published in 1952 and ad provided a lot of support and guidance regarding sales. It’s created with the intention of harmonizing the law of sales and as well as other commercial transactions throughout the United States. Our system will comply with this legislation. And the article 2 specially is well worked up by our product and its working s Pether specification of that law plan. Communication standards:TCP (transmission control protocol): it provides reliable and error checked deliveries of octets which are between applications are running between the hosts communicating by an IP network. This is well enforced by our system and we will ensure that it’s working as per customer demand. This will help us in providing reliable services to our customers.

9.2 System RequirementsThe system requirements are that operating system will be windows 8.1 64 bit or Windows 8 64 bit. Beside this the CPU should be Core 2 Quad Q6600 at 2.4 GHz or AMD Phenom 9850 at 2.5 GHz and memory of our system is 16 GB.

9.3 Performance RequirementsWe will ensure that our system work as per customer satisfaction. Therefore we will test our performance through Load testing. It’s a process of putting demand on software and then analyzing its response. The higher the response rate the better the customer satisfaction level will be. Therefore will improve it unless and until we reach to the highest potential

9.4 Environmental RequirementsWe are well aware that there are various environmental issues especially the heating problem.




Therefore we will ensure that the humidity and temporaries issues are properly handled by putting cooling fan in an efficient manner. Beside this we will guide our clients that the operating room of computer should not have a temperature of more than 30 degrees.

10. Documentation Requirements: the documents like user manual warranty card and installation documents will be provided.

10.1 User ManualThe user manual will include each don every specification which our client might need. There will be solution to the most probable issues. Beside this how to operate the system and what should not be done all precautionary steps will also be mentioned and will be made a part of system. Therefore we will ensure that our system is updated and have best services for our customers.

10.2 Online HelpCustomer satisfaction s we had mentioned is the top priority of our business and for this e will go to any extent. We will have online help platform available so that customers are well aware of the products they might need and will also oak ahead for sharing their concerns and we will ensure that those concerns are promptly answered.

10.3 Installation Guides, Configuration, Read Me File

To ensure proper installation we will try our best to provide services into his regard besides providing installations vices we will also provide an installation booklet so that if customers’ needs to install it they can effectively perform this activity.

10.4 Labeling and PackagingThe package will be labeled effectively and will have all specifications mentioned, beside this it will be clearly written that which will be the upside of container and which is the downside of carton so that the system comes out in safe way and in safe hands.

11. Appendix 1 - Feature Attributes

11.1 Status

Proposed Product management sis till under review. We are ensuring that effective plan is established into his regard so it’s continuously updated as we are looking for best possible product management plan.




Approved The product management plan which is previously established is accepted buts omen concerns had been raided in tis regard and we are looking for their solutions.

Incorporated

The product needed to be incorporated in an effective manner.

11.2 Benefit

Critical Its important that customers’ expectations are well attained and each dons every requirement which they need to be fulfilled should be response in an effective manner. If the requirements will not be handled effectively the system will fail to work as per expectations.

Important

We will have a proper management plan which will help in analyzing customer’s requirements and will guide us to how to solve these queries in an efficient manner.

Useful If the requirements will not be satisfied the customers confidence and as well as sty revenue level both will face a serious decline.

11.3 EffortWe will ensure that the software is promptly and effectively redact. It will be our top priority and will need 20-25 days minimum or its production. Beside this we will also ensure that the hardware is dynamics throng and as well as attractive. Minimum 35-40 days are needed for one system to be established. If any customer urges for urgent delivery we won’t Abe abet o work on those orders as we can’t porpoise on quality?

11.4 Risk

11.4.1 Technical RisksWe will to the load testing as this is the most probable issue which is observed sins items. Therefore this testing will help us once the sped of our system father so that eligibility and satisfaction is attained.

11.4.2 Economic RisksThe cost of products sometimes raises enough but we have to provide affordable prices to our customs to ensure that competitive attitude is effectively maintained. Therefore sometimes it




turns harder to provide certain systems at a cheaper f affordable price and we increase their rates. By increasing tem we face the issue that the system might fail to work as per expectations.

11.4.3 Organizational RisksAt moment there is no organizational risk available to our system and we will ensure that in future also no such risk arises.

11.5 Target ReleaseWe will release our products specifications and requirements to customers also will explain that what precautionary steps should be taken so that product and customers both are safe.

11.6 Assigned ToThe software or feature team will be responsible for writing the software and project management team will be available o ensure that project works as per expectations customers.

11.7 ReasonThe information is mainly gained from the interview conducted which provides strategic ideas and accurate response regarding the system manufacturing undertaken.

12.


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Devices & Hardware