uwm project management & business analysis fall 2013 catalog

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SCHOOL OFCONTINUINGEDUCATION

SCHOOL OF

CONVENIENTLY LOCATED UPSTA IRS

CONTINUINGEDUCATIONProject Management& Business Analysis

FALL 2013

SCE-BA.UWM.EDUSCE-PM.UWM.EDU

EARN PDUs NO LIMIT

EARN PD HOURs AND CDUs

Face-to-Face &

Industry-Recognized

Certificates

:Online Programs

2 2

TABLE OF CONTENTS

PROJECT MANAGEMENT CERTIFICATES .................................................................................................................4

PROJECT MANAGEMENT CORE COURSES .......................................................................................................... 4-9 Project Management Foundations .................................................................................................................4

Agile Project Management ............................................................................................................................5

Building and Improving Project Team Functionality ........................................................................................5

Contracts and Vendor Management ...............................................................................................................5

Critical Thinking: Business Analysis and Decision-Making Strategies .............................................................6

Defining and Managing Business Requirements ............................................................................................6

Empowering Project Teams: Facilitating Communication and Collaboration ...............................................................................................6

Estimating, Scheduling and Managing Project Performance ..........................................................................7

Implementing a Project Management Discipline/PMP® Exam Review .....................................................................................................................7

Lean Project Management ............................................................................................................................7

MS Project for Project Managers - Using a Software Toolkit...........................................................................8

Managing Multiple Projects ...........................................................................................................................8

Managing Project Risks .................................................................................................................................8

Managing Project Scope and Impact of Change .............................................................................................9

Project Portfolio Management: Tools and Techniques .....................................................................................9

PROJECT MANAGEMENT ELECTIVE COURSES ......................................................................................................10

PROJECT MANAGEMENT CERTIFICATE ROADMAP ................................................................................................11

PROJECT MANAGEMENT INTENSIVE CERTIFICATE TRACK – ONLINE .....................................................................12

BUSINESS ANALYSIS CERTIFICATE ........................................................................................................................13

BUSINESS ANALYSIS CORE COURSES ............................................................................................................. 13-15 Business Analyst Essentials ........................................................................................................................13

Analyzing and Validating Business Requirements .......................................................................................14

Business Process Modeling and Redesign ...................................................................................................14

Critical Thinking: Business Analysis and Decision-Making Strategies ...........................................................14

Defining and Managing Business Requirements ..........................................................................................15

Effective Interpersonal Communication Skills .............................................................................................15

Enterprise Analysis and Business Requirements ..........................................................................................15

BUSINESS ANALYSIS ELECTIVE COURSES ............................................................................................................16

CUSTOMIZED TRAINING SOLUTIONS ....................................................................................................................16

BUSINESS ANALYSIS CERTIFICATE ROADMAP ......................................................................................................17

ADDITIONAL PROGRAMS ......................................................................................................................................18

GENERAL INFORMATION ......................................................................................................................................19

YOUR PROJECT MANAGEMENT AND BUSINESS ANALYSISCONNECTIONAnne O’Meara Program Director [email protected] 414-227-3311

Maribeth Sacho Program Associate [email protected] 414-227-3337

School of Continuing Education(SCE) is the largest provider of

noncredit continuing education

in Southeastern Wisconsin,

with nearly 13,000 participants,

1,000 programs and 600

practitioner instructors. Our

state-of-the-art classrooms

and conference services are

located in downtown

Milwaukee – the heart of the

city’s business and commercial

district. SCE is one of 14 schools

and colleges at the University

of Wisconsin–Milwaukee.

5 to95we’ve got a program for that

5 to95 we’ve got a program for that

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THE VALUE OF PROFESSIONAL CERTIFICATESProfessional certificates are an affordable and convenient way to increase your value in the workplace. Over the past several decades, certificates have been the fastest-growing postsecondary credential awarded. Frequently attained as a supplement or a stepping stone to a degree, certificates are earned through noncredit, hands-on professional development in a specific career discipline. Courses are taught by industry experts, and the skills acquired are relevant and immediately applicable on the job.

WHO SHOULD PURSUE A PROFESSIONAL CERTIFICATE? •Working Professionals – update current skills, gain new ones, advance your career and increase your earning potential •Recent College Grads – bridge the gap between your education and new job requirements •Career Changers – jumpstart your employment in a new field, quickly and economically

WHY CHOOSE SCE?A professional certificate from the School of Continuing Education comes with the distinction and quality that the University of Wisconsin-Milwaukee has to offer. UWM is Wisconsin’s premier public, urban university with a strong international reputation for excellence in education.

•Localindustryexpertswithreal-worldknowledgeandadvice •Opportunitytonetworkwithlike-mindedprofessionals •Convenientdowntownlocation •Amenities,includingcoursematerials,mealsanddiscountedparking

UWM

SCH

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PROJECT MANAGEMENT AND BUSINESS ANALYSIS PROGRAMSYour fields are growing and changing; luckily, you can do the same with comprehensive programs at SCE. Take any class individually, pursue a full certificate or get help preparing for your Project Management Institute (PMI®) and International Institute of Business Analysis™ (IIBA®) exams.

• PMI-andIIBA-approvedcontinuingeducationhoursgrantedformostcourses • AllCEUs,PDUs,PDhoursandCDUsbecomepartofyourpermanentrecord • Onsiteandonlinecurriculaincludetemplatesandotherresourcesyoucanuseonthejob • Supportfromourstaffhelpsyoudecidewhichtrackwillfityourneeds • Hands-onapproachesteachyoutomanageprojectssuccessfullyandmakesoundbusinessdecisions

in the global economy

Project Management Certificate (PM)

Project Management Intensive Certificate Track – Online (PM-Online)

Project Management Certificate – Advanced (PM-Advanced)

Business Analysis Certificate (BA)

SEE 40+ CERTIFICATE PROGRAMS AT SCE-CERTIFICATES.UWM.EDU.

SCE CERTIFICATE PROGRAMS CompleteANY certificate in 18 months

or less!

4 SCE | Conveniently Located Downtown LEGEND: = Certificate Course = Face to Face : = Online

PROJECT MANAGEMENT sce-PM.uwm.edu

Project Management Certificates (PM)In today’s busy environment with budgets being carefully scrutinized and tight deadlines,

managing projects successfully is critical. Gain the skills to work within time, quality, cost and

technical constraints while focusing on customers’ real needs. Courses focus on the newest

trends in project management and provide the technical skills you need to succeed.

All courses are approved by the Project Management Institute and fully support A Guide to the Project Management Body of Knowledge (PMBOK® Guide), which entitles you to receive PDUs.

Two formats are available – face-to-face and online. You may also combine face-to-face and

online courses to meet your needs.

Project Management Certificate (PM)

Earn the certificate by completing 14 days of courses with a minimum of 10 days of core courses, within four years (online courses count as two days).

Project Management Intensive Certificate Track – Online (PM-Online)

Earn the certificate by completing six consecutive courses, each four to five weeks long, in just over six months. See details on pg. 12.

Project Management Certificate - Advanced (PM-Advanced)

Earn the certificate by taking eight additional days of courses (noted by a plus sign (+) on page 11) after completing your Project Management Certificate or Project Management Intensive Certificate.

Visit sce-PM.uwm.edu for faculty biographies, Frequently Asked Questions, the course calendar and detailed course descriptions.

Project Management Foundations

PM-Core, BA-Elective

or :Success in project management demands a structured, systematic approach to projects. Develop the core tools and techniques for each phase: initiating, planning, executing, monitoring, controlling and closing. Gain a working foundation to better plan and control a variety of projects in your organization.

This is the recommended first course for those pursuing the Project Management Certificate and those without prior project management experience.

Learning Outcomes•Standardizeprojectmanagementconcepts

and training throughout entire organization

•Gaincomprehensiveoverviewofprocessesand responsibilities

•Createaplantouseasabasisformanagingand directing project work

: Course Accessible: Sept. 30-Nov. 1 Instructor: Sandra Hoskins, ISP, PMP, ITCP Fee: $845 CEUs: 1.4/PDUs: 14/PDHs:14/CDUs: 14 Program No. 5025-6243 OR

Mon.-Tue., Oct. 7-8, 8:30am-4:30pm Program No. 5025-0511 OR

Mon.-Tue., Dec. 9-10, 8:30am-4:30pm Program No. 5025-0514 OR

Mon.-Tue., Feb. 10-11, 2014, 8:30am-4:30pm Program No. 5025-6290 OR

Mon.-Tue., Apr. 28-29, 2014, 8:30am-4:30pm Program No. 5025-6308

EARN PDUs NO LIMIT

PMP®, PMBOK® and the PMI Registered Education Provider logo are registered marks of the Project Management Institute.

5sce-PM.uwm.edu | 414-227-3200 | 800-222-3623

Project M

anagement

Agile Project Management PM-Core, PM-Advanced

Quickly responding to changing conditions is critical to success in today’s business climate. When properly executed, agile development rapidly generates the project outcomes and deliverables that your business requires to compete in today’s fast-paced marketplaces. Acquire an overview of the latest mainstream agile approaches and best practices, so that you can determine when agile project management techniques fit your particular situation, and just as importantly, when they don’t.

Please note: The focus of this class is on software development projects.

Learning Outcomes•Successfullyintegrateagilemethodsinto

your organization, and how the organization must change

•UseMainstreamAgileMethods:Scrum, XP, UP/RUP

•ManagewhereAgilemethodswork, and where they don’t or can’t

•Focusonreal-worldscenarios and techniques

Thu.-Fri., Nov. 7-8, 8:30am-4:30pm Instructor: Bob McIlree, PMP Fee: $845 CEUs: 1.4/PDUs: 14 Program No. 5025-0506 OR Thu.-Fri., June 5-6, 2014, 8:30am-4:30pm

Program No. 5025-6303

Building and Improving Project Team Functionality

PM-Core, BA-Elective

All projects require effective teamwork to achieve quality outcomes. Learn how to improve the functionality and accountability of your project team, given these unique challenges:

•Gettheteamupandrunningquickly and efficiently

•Manageaccountabilitywithoutdirectline authority

•Helpteammembersmanage competing priorities

•Decidewhentoaddressgroupdynamicissues and when to ignore them

•Confrontissuesthatarejeopardizingteam success

Learning Outcomes•Knowwhymostteamsaredysfunctional

•Understandwhatchangesmustbemade to allow the team to become functional and accountable

•Assisttheteaminidentifyingandworkingthrough their real issues

Mon.-Tue., Oct. 28-29, 8:30am-4:30pm Instructor: Eric Coryell Fee: $845 CEUs: 1.4/PDUs: 14 Program No. 5025-0508 OR Thu.-Fri., Mar. 6-7, 2014, 8:30am-4:30pm Program No. 5025-6296

Contracts and Vendor Management

PM-Core

Review steps to identify work that should be done external to the project and the corresponding steps to select and develop a contract with the seller. Gain the ability to interpret, evaluate and administer contracts throughout the Project Management Life Cycle.

Prerequisites: Project Management Foundations or experience working as a project manager (not a project lead or team member).

Learning Outcomes•Experiencesmoothercontractdevelopment,

negotiations and execution

•Improvedeliveryfromyourproviders

•Establishgreateraccountabilitybetweenbuyers and sellers

•Attainexpectationsfromvendorswhilemaintaining a positive relationship

Thu.-Fri., Sept. 26-27, 8:30am-4:30pm Instructor: Barbara Farmerie, MBA, PMP Fee: $845 CEUs: 1.4/PDUs: 14 Program No. 5025-0502 OR Wed.-Thu., Mar. 12-13, 2014, 8:30am-4:30pm Program No. 5025-6300


Critical Thinking: Business Analysis and Decision-Making Strategies

PM-Core, PM-Advanced, BA-Core

Critical thinking is an essential skill in both your professional and personal life. Sharpen your skills by becoming more aware of your own thought process and the thought processes of others. Learn techniques to foster critical thinking through probing and reflecting. Become more skilled in structuring an argument, judging credibility of a source and making better decisions. As a result, become more effective in analysis, communication and leadership.

Learning Outcomes•Developcriticalthinkingandanalysisskills

•Learntechniquestofostercriticalthinkingand improved focus

•Enhancecustomerservicethroughbetterproblem solving and decision making

Mon.-Tue., Nov. 4-5, 8:30am-4:30pm Instructor: Barbara Farmerie, MBA, PMP Fee: $845 CEUs: 1.4/PDUs: 14/PDHs:14/CDUs: 14 Program No. 5025-0504 OR Mon.-Tue., May 5-6, 2014, 8:30am-4:30pm Program No. 5025-6307

Defining and Managing Business Requirements

PM-Core, BA-Core

Understanding and articulating business requirements for automated systems is the weakest link in systems development. Using realistic cases, practice discovering, understanding and documenting clear and complete business requirements that can speed development, reduce maintenance and delight customers.

Learning Outcomes•Avoidthemainsourceofscopecreepthat

causes most project overruns

•DiscovertheREALBusinessRequirementsthat provide value when met

•UsethepowerfulProblemPyramidTMtoidentify and solve the right problem

•Definetheimportantrequirementssothateveryone understands them the same way

Wed.-Thu., Oct. 16-17, 8:30am-4:30pm Instructor: Robin Goldsmith Fee: $845 CEUs: 1.4/PDUs: 14/PDHs:14/CDUs: 14 Program No. 5025-0509 OR Mon.-Tue., Apr. 7-8, 2014, 8:30am-4:30pm Program No. 5025-6315

Empowering Project Teams: Facilitating Communication and Collaboration

PM-Core | :In the fast-paced world of project management, teams that can communicate, collaborate and cooperate provide the foundation of successful project and product delivery. Get the core tools and techniques to ensure timely delivery of information to stakeholders. Develop your ability to collaborate and influence without authority, creating a positive work environment that leverages roles and responsibilities.

Prerequisite: Project Management Foundations

Learning Outcomes•Developtemplatestoexpeditethe

planning, executing, monitoring and controlling process

•Developandcommunicaterolesandresponsibilities to project stakeholders

•Createinformationdashboardsforcommunicating with the project stakeholders

•Communicatetherightinformationtotheright person for the right decision

: Course Accessible: Dec. 9, 2013-Jan. 10, 2014 Instructors: Alan Waite, MA, CEC, CJ Walker Waite, PhD, PMP Fee: $845 CEUs: 1.4/PDUs: 14 Program No. 5025-6362

See sce-PM.uwm.edu for course outlines and instructor bios.

7sce-PM.uwm.edu | 414-227-3200 | 800-222-3623

Estimating, Scheduling and Managing Project Performance

PM-Core | or :The elements of the planning phase of a project are critical to its execution and control. Through case studies and hands-on practice, take an in-depth look at each step involved in estimating time, resources and costs for budgeting and project scheduling. Plus, learn how to accurately track performance throughout the project’s lifecycle using the correct metrics.

Learning Outcomes•Startyourprojectsonanoptimisticnote,with

better estimates

•Bringyourprojectsinonschedule

•Developearned-valuemanagementmetricsto measure performance

•Gainimmediateresultstotakebacktoyourdaily applications

•Networkwithotherstocollaborateon real-world challenges and solutions

Mon.-Tue., Sept. 23-24, 8:30am-4:30pm Instructor: Jackie Ramin, PMP Fee: $845 CEUs: 1.4/PDUs: 14 Program No. 5025-0519 OR

: Course Accessible: Nov. 4-Dec. 6 Instructor: Barbara Farmerie, MBA, PMP Program No. 5025-6244 OR

Mon.-Tue., Feb. 24-25, 2014, 8:30am-4:30pm Instructor: Jackie Ramin, PMP Program No. 5025-6285

Implementing a Project Management Discipline/PMP® Exam Review

PM-Core, PM-Advanced

Get an in-depth study of the knowledge areas covered in the Project Management Life Cycle. An application of concepts to real-world projects is achieved through group discussion and situation simulations. Cover the necessary methods and disciplines to implement a project management discipline on your own or for work.

This course also covers the necessary information required to prepare for the CAPM® and PMP® exams. Evaluate your knowledge against exam requirements and develop a future study plan.

Learning Outcomes •Understandtheimportanceofusingthe

PMBOK® as the baseline for achieving PMP® certification

•Assesstheprojectmanagementprocesseswithin your organization

•Implementaprojectmanagementframeworkwithin your organization

•Learnhowtoapplycurrenttoolsandtechniques to create an effective project management plan

Wed.-Fri., Dec. 11-13, 8:30am-4:30pm Instructor: Sandra Hoskins, ISP, PMP, ITCP Fee: $945 CEUs: 2.1/PDUs: 21 Program No. 5025-0515 OR Wed.-Fri., Apr. 30-May 2, 20148:30am-4:30pm Program No. 5025-6311

Lean Project Management PM-Core, PM-Advanced

Project stakeholders must ensure that project management processes and the supporting tools and techniques are used to expedite the delivery of project work by focusing on value-added activities and resources. Using situations based on real-world events, simulate the impact on a project by incorporating continuous process improvement to deliver results on time and on budget.

Learning Outcomes •Removedeliverablesthatdonotaddvalue

to the project management processes

•Useanoptimizedapproachtoplanning,executing, monitoring and controlling projects

•Managethecapacityandavailabilityofresources to facilitate expedited delivery

Tue.-Wed., Nov. 18-19, 8:30am-4:30pm Instructor: Sandra Hoskins, ISP, PMP, ITCP Fee: $845 CEUs: 1.4/PDUs: 14 Program No. 5025-0512 OR Mon.-Tue., May 20-21, 2014, 8:30am-4:30pm Program No. 5025-6304

Project M

anagement

“The instructor utilized all adult learning styles - auditory, visual and hands-on. The group projects were great and sharing was so helpful to hear other perspectives.”

Lenore Ciapetta Project Management

Foundations course - Feb. 2013


MS Project for Project Managers - Using a Software Toolkit


Learn to establish MS Project standards, coordinate project documents, record estimates, schedule activities and tasks, assign resources to an activity or task, track performance to date, and provide the appropriate level of reporting. Based on the Project Management Life Cycle Model, use MS Project as a vital tool throughout initiating, planning, executing, controlling and closing a project.

Prerequisites: Project Management Foundations, basic familiarity with MS Project 2010

Learning Outcomes •Understandtheimportanceofconfiguring

Microsoft Project®

•Createaresourcepoolformanagingstaffand material resources

•Inputtaskdependenciestocreate project schedules

•Understandtheimportanceofusingnetworkschedules to manage a project’s critical path

Wed.-Thu., Nov. 20-21, 8:30am-4:30pm Instructor: Sandra Hoskins, ISP, PMP, ITCP Fee: $845 CEUs: 1.4/PDUs: 14 Program No. 5025-0513 OR Thu.-Fri., May 22-23, 2014, 8:30am-4:30pm Program No. 5025-6306

Managing Multiple Projects PM-Core, PM-Advanced

or :As a project manager responsible for multiple projects within your organization, learn the skills required to develop a structure for integrating individual projects into a single management portfolio. Become familiar with the best practices for managing multiple projects through hands-on case studies.

Prerequisite: Project Management Foundations or Estimating, Scheduling and Managing Project Performance or equivalent experience

Learning Outcomes•Understandmultipleprojectmanagement

and prioritization models

•Improveprojectreporting-what’sgood,what’s bad, what matters and what makes sense

•Enhanceyourinter-projectconflictmanagement skills

•Learntechniquesformanagingprojectresources across the organization

•Manageprojectresourcepoolswithin your organization

Mon.-Tue., Nov. 11-12, 8:30am-4:30pm Instructor: Bob McIlree, PMP Fee: $845 CEUs: 1.4/PDUs: 14 Program No. 5025-0507 OR : Course Accessible: Feb. 10-Mar. 7, 2014 Instructors: Alan Waite, MA, CEC, CJ Walker Waite, PhD, PMP Program No. 5025-6247 OR

Mon.-Tue., June 9-10, 2014, 8:30am-4:30pm Instructor: Bob McIlree, PMP Program No. 5025-6301

Managing Project Risks PM-Core | or :

Companies are demanding products and services faster and cheaper. Understanding and managing risks to deliver quality is key to customer satisfaction. Review tools and processes that help mitigate risk and increase quality.

Learning Outcomes•Alignteamsaroundhigh-riskdecisionsand

buy-in of stakeholders

•Minimizeuncertaintyinriskydecisions

•Increaseyourtoolkitforidentifyingandavoiding project ‘land mines’

•Learnwaystointegratequalityandriskmanagement into project work plans

Thu.-Fri., Oct. 24-25, 8:30am-4:30pm Instructor: Barbara Farmerie, MBA, PMP Fee: $845 CEUs: 1.4/PDUs: 14 Program No. 5025-0503 OR

: Course Accessible: Jan. 13-Feb. 7, 2014Program No. 5025-6246 OR

Thu.-Fri., Mar. 20-21, 2014, 8:30am-4:30pm Program No. 5025-6310

See also Advanced MS Project Courses, pg. 10.

9sce-PM.uwm.edu | 414-227-3200 | 800-222-3623

Managing Project Scope and Impact of Change(Formerly Stakeholder Management)


or :You are about to kick off a project you’re managing. The scope and budget are set... or are they? This project is too important: you need to keep a good handle on it to ensure the team doesn’t squander their hours away. Take an in-depth look at each step involved in estimating time, resources and costs for budgeting and scheduling a project. Learn how to communicate with key stakeholders. Study the metrics that need to be in place and how to track performance during the project’s execution.

Prerequisites: Project Management Foundations or equivalent experience

Note: This course should not be taken in addition to the former, one-day Stakeholder Management course, as the content is very similar.

Thu.-Fri., Dec. 5-6, 8:30am-4:30pm Instructor: Barbara Farmerie, MBA, PMP Fee: $845 CEUs: 1.4/PDUs: 14 Program No. 5025-6369OR

Thu.-Fri., May 15-16, 2014,8:30am-4:30pmProgram No. 5025-6297 OR

: Course Accessible: Mar. 10-Apr. 4, 2014 Program No. 5025-6248

Project Portfolio Management: Tools and Techniques


Project portfolio management is essential to ensure that your projects and programs are supportive of your organization’s strategic objectives. In the portfolio management environment, there is a predefined process for selecting projects and a uniform process for evaluating their success. Master the tools and techniques to establish and enhance project portfolio management in your organization.

Prerequisites: Project Management Foundations or equivalent experience

Learning Outcomes •Discussandanalyzedifferentportfolio

management models

•Employaprocessforimplementingprojectportfolio management in your organization

•Developandmanageapersonal project portfolio

Wed., Dec. 18, 8:30am-4:30pm Instructor: Sandra Hoskins, ISP, PMP, ITCPFee: $450 CEUs: 0.7/PDUs: 7.0Program No. 5025-0518

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anagement

“The instructors in UWM’s Project Management program have been incredible. The classroom work, along with their commentaries on real life experiences, make the program very valuable.”

Steve Conroy Managing Multiple Projects

- June 2013

10 SCE | Conveniently Located Downtown

Analyzing and Validating Business Requirements

PM-Elective, BA-Core

• Analyzeuser,functionalandqualityof service requirements

•Devise“tobe”processandsystemdesigns

•Determinerequirementsattributes,andverifyandvalidate those requirements

Business Analyst EssentialsPM-Elective, BA-Core

• Improvesoftskills(communication,creativity,office politics)

• Enhanceunderstandingoftherelationshipamongdata, decisions and process

•Gainimmediatecomprehensionofsystemsthinking and its universal role in the organization

Effective Interpersonal Communication Skills

PM-Elective, BA-Core

• Employcommunicationstrategiesformotivatingperformance improvement

• Flexyourcommunicationstyleto improve understanding

• Applytechniquesformanagingdifficultmomentsin sensitive conversations

Emotional Intelligence I: Dealing with Difficult People, Including Yourself!

PM-Elective

• Identifytypesofpeople,andrecognizeyourfatalattractions to certain personalities

• Classifystylecharacteristicsandtheirimpact on relationships

• Transformtoleratingdifficultpeopleintoappreciating differences

Facilitating Difficult Meetings: How to Achieve Consensus and Collaboration

PM-Elective, BA-Elective

•Decidewhenandwhennottouseparticipatoryapproaches to decision making

• Planameetingagendathatfostersefficient use of time

• Useanalysistoolsforcomplexdecisionmakingand develop plans for what to do when consensus fails

Finance Skills for Nonfinancial Managers

PM-Elective

• Readandanalyzefinancialstatements

• Presentyourideasusingsound financial principles

•Makeintelligentfinancialdecisionsandunderstandthe financial impact of your ideas

Fundamentals of Organizational Development and Change Management

PM-Elective

• PerformorganizationalassessmentandunderstandOD planning

• ImproveROIandoutcomeassessment

• Boostemployeeperformanceandtalentmanagement

Influence Without AuthorityPM-Elective, PM-Advanced

•Enhanceyourcredibilitybybuildingtrust and expertise

•Implementstory-basedtechniquestopersuade others to take action

•Understandseveninfluencingtechniquesinday-to-day work situations

Making the Shift from Technical Expert to Organizational Leader

PM-Elective, PM-Advanced, BA-Elective

• Understandthefourmajorleadershiproles

• Assessyourcurrentskillsandcompetenciesagainst those of the successful organizational leader

• Createaplanforhowtoincreaseyourcredibility,visibility and value in order to position yourself for career advancement

Managing Today’s Technical Professional

PM-Elective

• Understandwhatmotivatesa technical workforce

•Matchmanagementstrategiesandtechniques with the needs of the workforce

• Capitalizeontalentandestablishasystem of accountability

MS Project: Advanced Reporting, Forecasting and Customization Techniques

PM-Elective, PM-Advanced

• Establishreportingprocessesandstandards

• Createproject-specificreportswithExcel and MS Project

• Provideanenhancedviewof project-related information

MS Project: Advanced Scheduling and Resource Management

PM-Elective, PM-Advanced

•Developbestpracticesforcreating schedule dependencies

• Createstandardsforreconcilingprojectprogress

• Useanoptimizedapproachtoresourcemanagement and costing

Proactive Testing: Risk-Based Test Planning, Design and Automation

PM-Elective, BA-Elective

• Understandhowtestingcancuttime, effort and aggravation for users, developers and managers

•Writeindustry-acceptedtestplansanddesignsthat make testing easier and more reliable

•Discovermultipletechniques/checklists for more thorough tests and conditions

•Gainconfidencethatrequirementshavebeenmet

PROJECT MANAGEMENTELECTIVES sce-PM.uwm.edu

LEGEND: = Certificate Course

Visit sce-PM.uwm.edu for course dates and details.

11sce-PM.uwm.edu | 414-227-3200 | 800-222-3623 11sce-PM.uwm.edu | 414-227-3200 | 800-222-3623

Follow this easy-to-use guide to set up your certificate program or select courses based on specific needs. You’ll save time, money and have a plan.

Project Management CertificateEarn the certificate by completing 14 days of courses with a minimum of 10 days of core courses, within four years. Online courses count as two days.

Project Management Certificate - Advanced Earn the certificate by completing eight additional days of advanced training after earning your PM or PM-Online Certificate. Courses for the Advanced Certificate are distinguished by the plus sign (+).

Save $350 when you register for the

last course in your Project Management Certificate.

BUILD PM KNOWLEDGE BASE

BUILD SOFT SKILLSBUILD

TECHNICAL SKILLSSUPPORT PM KNOWLEDGE

SUPPORT BUSINESS KNOWLEDGE

Recommended First Course: Project Management Foundations


MS Project for PMs: Using a Software Toolkit

Agile Project Management

Defining and ManagingBusiness Requirements

Contracts and Vendor Management

Critical Thinking: Business Analysis and Decision- Making Strategies

MS Project: Advanced Reporting, Forecasting and Customization Techniques

Determining and Communicating the Project Value-offered spring 2014


Estimating, Scheduling and Managing Project Performance

Empowering Project Teams: Facilitating Communication and Collaboration

MS Project: Advanced Scheduling and Resource Management

Lean ProjectManagement

Business Analyst Essentials

Implementing a PM Discipline (PMP® Exam Review)


Managing Today’s Technical Professional

Managing MultipleProjects

Finance Skills forNon-Financial Managers

Managing Project Risks Emotional Intelligence I: Dealing with Difficult People, Including Yourself


Project PortfolioManagement: Tools andTechniques

Fundamentals ofOrganizational Developmentand Change Management

Managing Project Scope and Impact of Change

Facilitating Difficult Meetings:Howto Achieve Consensus and Collaboration

Influence Without Authority

Making the Shift fromTechnical Expert toOrganizational Leader

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PROJECT MANAGEMENT ROADMAPsce-PM.uwm.edu

Project Management Roadmap Key

Core Courses Elective Courses

Courses can also be applied toward the Advanced Project Management Certificate.

Pursuing the PMP®? These are the recommended classes.

:= Online = Face-to-Face

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anagement


PROJECT MANAGEMENT ONLINE sce-PM.uwm.edu

PM Intensive Certificate Track :Online training programs offer flexibility to fit your schedule whenever and wherever you need

them. The Project Management Intensive Certificate Track is no exception. It’s a fast-tracked

series of six courses rolled into one money-saving, online experience that includes all of the

expert knowledge and support SCE has to offer, without the commute.

Peer feedback and direct individual instruction adapt to your unique learning style. Course

technology enhances communication, allowing you to form study groups with classmates

from around the globe to network, further discuss your coursework and prepare for today’s

global workplace.

Earn the certificate by completing six consecutive courses in just over six months.

Certificate Courses Include: •ProjectManagementFoundations

•EmpoweringProjectTeams:FacilitatingCommunicationandCollaboration

•Estimating,SchedulingandManagingProjectPerformance

•ManagingMultipleProjects

•ManagingProjectRisks

•ManagingProjectScope&ImpactofChange

The Project Management Intensive Certificate Track – Online is a complete certificate program. You may also enroll in individual online courses and count them toward your face-to-face Project Management Certificate. Check sce-PM.uwm.edu for individual course numbers and registration links.

Visit sce-PM.uwm.edu for faculty biographies, Frequently Asked Questions, the course calendar and detailed course descriptions.

: Course Accessible: Sept. 30-Apr. 4 Instructors: Barbara Farmerie, PMP, Sandra Hoskins, ISP, PMP, ITCP, Alan Waite, MA, CEC, CJ Walker Waite, PhD, PMP Fee: $3900 ($1950 due at registration and $1950 by the 4th class) CEUs: 8.4/PDUs: 84 Program No. 5025-6240

Erin Ferguson, Project Management

Online Participant

“My life is very busy. I’m a full-time employee and full-time parent and this program had the flexibility that I needed to meet my day-to-day obligations, as well as my career objectives.

Before I completed the certificate I was managing projects without specific structure to the process. It’s like baking a cake without following the recipe – you might get a cake that tastes good, but if you follow the recipe, you’ll get a cake that tastes better. I learned how to apply meaningful, real-world structure, which provided additional value to the way we work.

I would absolutely recommend the online courses at SCE to anyone who has full-time commitments. The program is flexible and accommodating, and

I felt like I was getting what I needed out

of it to meet my educational goals.”

13sce-BA.uwm.edu | 414-227-3200 | 800-222-3623

Project M

anagement Online

Business Analysis

BUSINESS ANALYSIS sce-BA.uwm.edu

Business Analysis Certificate (BA)Business Analysts are in high demand throughout information technology and other fields. As the

key liaison between business and technology departments, the business analyst plays a critical

role in assuring that an organization’s significant investments deliver meaningful and lasting

business results.

UWM is an Endorsed Education Provider™ approved by the International Institute of Business

Analysis™ (IIBA®). Courses support A Guide to the Business Analysis Body of Knowledge®

(BABOK® Guide)andmanyentitleyoutoreceivePDHsorCDUs.

Based on the IIBA BABOK®, this series addresses the critical skills needed to succeed in the

day-to-day roles of a business analyst. Courses may be taken individually or as a series.

Watch for new classes in Winter-Spring 2014.

Earn the certificate by completing 14 days of courses with a minimum of 10 days of core courses, within four years.

Visit sce-BA.uwm.edu for faculty biographies, Frequently Asked Questions, the course calendar and detailed course descriptions.

Business Analyst Essentials BA-Core, PM-Elective

Get briefed on the tools and skills a business analyst needs to succeed. Strengthen your business savvy and understanding of technology as you learn how to apply those skills throughout the Business Analysis Life Cycle as documented in the Business Analyst Body of Knowledge (BABOK®).

This is the recommended first course for those pursuing the Business Analysis Certificate.

Learning Outcomes•Gainimmediatecomprehensionof

systems thinking and its universal role in the organization

•Enhanceunderstandingoftherelationshipamong data, decisions and process

•Improvesoftskills(communication,creativity, office politics)

Mon.-Tue., Oct. 14-15, 8:30am-4:30pm Instructor: Timothy Johnson Fee: $845 CEUs: 1.4/PDUs: 14/PDHs:14/CDUs: 14 Program No. 5025-0521 ORTue.-Wed., Apr. 1-2, 2014, 8:30am-4:30pm Program No. 5025-6316

EARN PD HOURs AND CDUs



BA-Core, PM-Elective

The ultimate objective of a business analysis, process improvement or information technology project is to improve business results. Study three proven approaches to analyzing current conditions, business needs and technology enablers. Use business process analysis techniques to convert raw requirements data into a workable solution.

Prerequisites: Business Analyst Essentials or equivalent experience

Learning Outcomes•Analyzeuser,functionalandqualityof

service requirements

•Devise“tobe”processandsystemdesigns

•Determinerequirementsattributes,andverifyand validate those requirements

Wed.-Thu., Nov. 13-14, 8:30am-4:30pm Instructor: Steven Lyon Fee: $845 CEUs: 1.4/PDUs: 14/PDHs:14/CDUs: 14 Program No. 5025-0520 ORMon.,-Tue., March 10-11, 2014, 8:30am-4:30pmProgram No. 5025-6291

Business Process Modeling and Redesign

BA-Core

Business processes are the natural activities you perform that produce value, serve customers and generate income. Unfortunately, most organizations are set up to manage tasks, instead of processes. Learn how process modeling provides a simple, yet powerful method for eliminating waste, rediscovering your core business requirements and streamlining the ways in which they are achieved.


Learning Outcomes:•Identifyandunderstandyourorganization’s

true core processes

•Documentprocessesforbusinessrequirements or BPM initiatives

•Recognizeandremoveactivitiesthatdonotadd value

•Eliminateprocessflawsthatarecreatingsystemic problems

•Engagebusinessleaders,usersandcustomers in process change efforts

Mon.-Tue., Dec. 2-3, 8:30am-4:30pm Instructor: Amanda Dietz Fee: $845 CEUs: 1.4/PDUs: 14/PDHs:14/CDUs: 14 Program No. 5025-0500 ORThu.-Fri., Apr. 24-25, 2014, 8:30am-4:30pm Program No. 5025-6309


BA-Core, PM-Core

Critical thinking is an essential skill in both your professional and personal life. Sharpen your skills by becoming more aware of your own thought process and the thought processes of others. Learn techniques to foster critical thinking through probing and reflecting. Become more skilled in structuring an argument, judging credibility of a source and making better decisions. As a result, become more effective in analysis, communication and leadership.

Learning Outcomes•Developcriticalthinkingandanalysisskills

•Learntechniquestofostercriticalthinkingand improved focus

•Enhancecustomerservicethroughbetterproblem solving and decision making

Mon.-Tue., Nov. 4-5, 8:30am-4:30pm Instructor: Barbara Farmerie, MBA, PMP Fee: $845 CEUs: 1.4/PDUs: 14/PDHs:14/CDUs: 14 Program No. 5025-0504 OR Mon.-Tue., May 5-6, 2014, 8:30am-4:30pm Program No. 5025-6307

“Great examples given in this class - very helpful.”Lisa Campbell

Business Process Modeling and Redesign course - December 2012

15sce-BA.uwm.edu | 414-227-3200 | 800-222-3623

Business Analysis

Defining and Managing Business Requirements

BA-Core, PM-Core

Understanding and articulating business requirements is the weakest link in projects. Using realistic cases, practice discovering, understanding and documenting clear and complete business requirements that can speed development, reduce maintenance and delight customers.

Learning Outcomes •Avoidthemainsourceofscopecreepthat

causes most project overruns

•DiscovertheREALBusinessRequirements that provide value when met

•UsethepowerfulProblemPyramidTM to identify and solve the right problem

•Definetheimportantrequirementssothateveryone understands them the same way

Wed.-Thu., Oct. 16-17, 8:30am-4:30pm Instructor: Robin Goldsmith Fee: $845 CEUs: 1.4/PDUs: 14/PDHs:14/CDUs: 14 Program No. 5025-0509 OR Mon.-Tue., Apr. 7-8, 2014, 8:30am-4:30pm Program No. 5025-6315


BA-Core, PM-Elective

Learn about your communication style and how it affects others. Uncover your listening skills. Employ strategies for motivating performance improvement and overcoming perceptual barriers.

Learning Outcomes:•Employcommunicationstrategiesfor

motivating performance improvement

•Flexyourcommunicationstyleto improve understanding

•Applytechniquesformanagingdifficultmoments in sensitive conversations

Tue.-Wed., Dec. 10-11, 8:30am-4pm Instructor: Laura Page, MBA Fee: $895 CEUs: 1.4/PDUs: 14/PDHs:14/CDUs:14 Program No. 5050-3791

Enterprise Analysis and Business Requirements

BA-Core

Research consistently shows that a large percentage of software projects fail to deliver their intended business results. The IT-Business divide is a key factor in these failures, because it lacks any formal structure to align IT investments with business strategy. Create the framework for a successful BA-IT partnership in the development of effective business requirements.


Learning Outcomes:•Integratebusinessrequirementsmanagement

practices into your system development and project management life cycles

•Createandimplementastrategymapandprocess management tools to identify potential project opportunities

•Evaluatealternativesusingenterprisearchitecture frameworks

•Conductfeasibilitystudies

•Documenthigh-levelbusinessrequirementsbased on enterprise analysis

Wed.-Thu., Dec. 4-5, 8:30am-4:30pm Instructor: Amanda Dietz Fee: $845 CEUs: 1.4/PDUs: 14/PDHs:14/CDUs: 14 Program No. 5025-0501 OR Tue.-Wed., Apr. 22-23, 2014, 8:30am-4:30pm Program No. 5025-6313

“The Problem Pyramid and case study used in this class were very informative and useful in my job.” Jim Mertz

Defining and Managing Business Requirements course - April 2013



BA-Elective, PM-Elective

•Understandhowtestingcancuttime, effort and aggravation for users, developers and managers

•Writeindustry-acceptedtestplansanddesigns that make testing easier and more reliable

•Discovermultipletechniques/checklists for more thorough tests and overlooked conditions

•Gainconfidencethatrequirements have been met



•Learnwhymostteamsaredysfunctional and what they can do to change that

•Understandwhatchangesmustbemade to allow the team to become functional and accountable

•Assisttheteaminidentifyingandworkingthrough their real issues

Influence Without Authority BA-Elective, PM-Elective

•Understandwhyit’simportantthatyouknowthe working dynamics of your organization, the nature of power and influence

•Exploretheprimarystrategiesofinfluence- retribution-based, rationality-based, and reciprocity-based

•Developathoroughunderstandingofyourown influencing style



•Standardizeprojectmanagementconceptsand training through entire organization

•Gaincomprehensiveoverviewofprojectmanagement processes and project manager responsibilities

•Createaprojectmanagementplantouse as a basis for managing and directing project work

BUSINESS ANALYSIS ELECTIVES sce-BA.uwm.edu

CUSTOMIZED TRAINING

Give your employees high-quality, relevant training that provides immediate on-the-job impact. Our customized training solutions are designed around your organization’s goals, objectives, industry and culture.

Customized training not only arms your employees with the necessary skills to improve performance and deliver results, but also elevates morale by demonstrating your commitment to their success.

With flexibility and expert instructors, we work with you to design a program that meets your organization’s specific needs. We will even deliver training straight to your location.

Contact Rachelle Perotto at [email protected] or 414-227-3243 for more information.

Visit sce-BA.uwm.edu for course dates and details.

BUILD BA KNOWLEDGE BASE BUILD SOFT SKILLS SUPPORT BA KNOWLEDGE

Recommended First Course: Business Analyst Essentials



Analyzing and Validating Business Requirements Effective Interpersonal Communication Skills

Business Process Modeling and Redesign Building and Improving Team Functionality

Defining and Managing Business Requirements Influence Without Authority

Enterprise Analysis and Business Requirements


Follow this easy-to-use guide to set up your certificate program or select courses based on specific needs. You’ll save time, money and have a plan.

Business Analysis Certificate Earn the certificate by completing 14 days of courses with a minimum of 10 days of core courses within four years.

Pursuing the CBAP® or CCBA®? All courses listed below are recommended for those pursuing the Certified Business Analysis Professional designation.

Business AnalysisRoadmap Key

Core Courses

Elective Courses

:= Online = Face-to-Face

17sce-BA.uwm.edu | 414-227-3200 | 800-222-3623

BUSINESS ANALYSIS ROADMAP sce-BA.uwm.edu Business Analysis

Customized

TrainingSave $350

when you register for the last course in your Business

Analysis Certificate.

:

18

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From ages 5 to 95, we have a program for you.

Find What You’re Searching for this Fall...and Beyond!

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:ONLINE

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GENERAL INFORMATION

HOW TO ENROLLEnrolling for School of Continuing Education courses is quick and easy! Select the option most convenient for you. Please include the message code and keycode, located to the left of your name on the back cover of this catalog, with your registration.

Program Cancellations/Refunds* A full refund is issued to program participants if the School of Continuing Education cancels a program for any reason. Participant withdrawals made at least two weeks (14 days) prior to the start of a program can receive a 100% refund. When a participant withdraws less than two weeks prior to the program start, participants may have their fees transferred one time to any currently available program, otherwise participants will receive a refund minus a 20% administrative fee. For programs with a fee of $35 or less, no refund will be given if a participant withdraws within two weeks of the start date.

*This policy does not apply to Travel programs or to College for Kids/Teens which have a no-refund policy.

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PHONE8am-5pm (Central) M-F414-227-3200 – Direct800-222-3623 – Toll Free

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ATTENTION MILITARY SPOUSES

Did you know you may be eligible for up to $4,000 through the MyCAA program? Qualified military spouses can use the funds toward completing a certificate program at SCE. To learn more, contact Rob Bodart at 414-227-3370 or [email protected].

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Erin Ferguson, Project Management

Online Participant

uwm project management & business analysis fall 2013 catalog

Documents

project portfolio management

project management foundations

agile project management

lean project management

vendor management

project managers

project scope

ms project