facebook.com/aalhyster twitter.com/aalhyster

The largest forklift range in the industry needs the largest selection of spare parts.It is critical that you get the correct Genuine Hyster Parts at the most competitive price, as fast as possible, no matter how large or small your fl eet.

aalhysterforklifts.com.au

Three months of exclusive Genuine Hyster Parts Specials!Not only do we provide genuine Hyster parts, but a wide range of accessories and attachments as well. We also have parts to suit most makes and models of forklifts, so take advantage of our exclusive offers and ensure your forklifts are whole again.

all parts only orders

Promo code: AALHMAG0610% off RRP price only.

Valid for parts invoices only.

August

10%off

s06

ff

for all orders over $750

Promo code: AALHMAG07Free Freight is limited to Road Express freight only. Freight surcharge may be

payable for deliveries to remote locations in Australia.

September

FIS Freight

7s e

Spend over $1000 and gain a

Hyster promo pack valued at $100

Promo code: AALHMAG08Promo packs will be sent out to qualifying customers at the end of the promotion.

Promo pack is limited to one pack per customer.

October

Terms and Conditions:

• Each offer is only available for the month in which it is listed

• Must quote promo code at the time of the order to obtain each offer

• Offers are valid for orders placed in and with the AALH Parts department only

• AALH reserves the right to end the promotion at any time without notice

1300 880 335aalhysterforklifts.com.au

Welcome to our second edition of Uptime. Our fi rst issue, “Going Green,” received an extremely positive response and we would like to thank you for its success. Our second issue focuses on the Supply Chain, consisting of industry news, case studies and a number of infor-mative articles.

As Adaptalift Hyster continually seeks to improve on our customer requirements and satisfaction, we are excited to launch our new Customer Relationship Management (CRM) system. This will allow for an increase in visibility to the critical KPI’s our customers rely upon. Furthermore, it ensures the AALH team is more responsive and proactive.

We are also very enthusiastic about the next stage of Product and Service training for our staff. AALH technicians will soon be undertaking specialised training with Hyster Global in order to increase their skill base and ultimately decrease downtime for customers. This will further enhance our commitment to best practice and customer care.

We hope you enjoy our Supply Chain issue and look forward to any comments or suggestions you may have. Please feel free to contact me directly if you have any feedback.

Sincerely,

Andrew SatterleyChief Executive Offi cer

WelcomeFrom our CEO…

y

A d S tt l

Contents

5 Griffi th Branch Opening

6 CRM Update

6 Employee Position Updates

7 Speedshield Technologies win iAward

8 Advice from the A-team

9 Keeping China in Your Chain

11 Tyre Handling Solutions across Australian Industries

14 Strategically Improving your Supply Chain

15 Adaptalift Hyster, Jayco's One-Stop ShopMaking the best out of a wide range of equipment

facebook.com/aalhyster

twitter.com/aalhyster

19 AALH: Providing Equipment at each link in the Supply ChainWithin any industry's supply chain we are able to provide equipment that suits each application

21 Why use Genuine Hyster Parts?

22 Low Level Order Picker

23 Ancient Trade Routes Supply Chains of the Past

23 Did you know?

24 Rocky Mining Expo

25 An interview with Darren SolomonState Manager WA

26 Win a RedBalloon voucher

15

11

24

7

UP

TIM

E is

sue0

2 |

5

Griffi th Branch Opening

Adaptalift Hyster has added to its extensive network with its latest branch opening in New South Wales’ Riverina area, Griffi th. The branch successfully opened in mid-May, amidst a great deal of anticipation. The build-up of excitement stemmed from the desire of Head Offi ce, to fi nd the perfect location, taking not only prudence and stringent planning but a signifi cant amount of time. The new branch manager, Warwick Chadwick, stated he was pleased with how things have progressed, ‘We took our time choosing the site, making sure the right decision was made and that all criteria was met. We are incredibly pleased with where we have ended up.’

The new site will house a modest collection of skilled workers, including service technicians, administration coordinators and sales representatives. All service technicians have backgrounds with Adaptalift Hyster, ensuring their work ethic is already well in keeping with the company standard.

There have been plenty of positives for the Griffi th branch with the community’s excitement keeping the team’s spirits high. ‘When I walk down the street people always stop me and ask how things are going and say they are excited to see us up and running. The whole town is talking about it.’ Another positive for Warwick is the fulfi lment of one of his smaller projects, which was the layout of the sales and service areas to generate the best effi ciency and fl ow for his employees. ‘I’m pretty wrapped with the way it all ended up. It’s a great looking place and it’s got a smooth feel to it.’

The immediate goals for the branch are already clear; boost brand awareness in the local vicinity and surrounding cities. Adaptalift Hyster is conducting business across all three of the main cities in the Riverina area already, but Warwick is incredibly keen to build on this. He has also highlighted his desire to improve on servicing, which is of course the foundation

of the Adaptalift Hyster mantra. ‘We have 190 units out on hire and we want to build on that, we already have our foot in the door.’

The Griffi th Branch is fully equipped with a reception, sales, parts and service areas and workshops, a sales yard for new and used units and a large yard for casual hire and storage. In addition to this, the team are fully settled into their new surroundings with business progressing well. One thing is for sure, the future is looking very bright for the newcomers.

In an exciting development at Adaptalift Hyster, there has been a new branch opening in Griffi th, New South Wales. Warwick Chadwick, head of the recently opened branch, has taken some time to talk about how the move has panned out.

UP

TIM

E is

sue0

2 |

6

CRM Update

Employee Position Updates

We are pleased to announce the successful implementation of our new Customer Relationship Management system (CRM). Upgrad-ing to a completely new package, our new CRM has been in the pipeline since the beginning of 2013, alongside our new Enterprise Resource Planning (ERP) system, this is one of the last phases of our new system, which fully integrates our data process across all functions in the business. The new CRM system allows all custom-er information to be stored in one place and seamlessly link in with our internal service and fi nance operations. This will create ease of

use throughout the company at all levels, also enabling us to be more reponsive to customer requirements, including quotes and pricing. For Adaptalift Hyster there will be a reduction of duplicated data and more in-depth information recorded in other sectors of the business. Additionally, a more user-friendly search function has been incorporated. The system is now entirely centralised, ensur-ing visibility across our customers full service lifecycle, creating a further improved fl eet management experience.

Adaptalift Hyster is pleased to announce that Steve Taylor has accepted the position of General Manager – Service & Parts. Previously, Steve worked as Manager of National Accounts, where he worked on rebuilding relationships that were otherwise lost before Adaptalift took over the Hyster dealership. From there Steve moved into the role of Victorian State Manager before taking on his new role as GM of Service & Parts. Steve will now be responsible for driving the best practice throughout the Service and Parts de-partments, providing market leading service support, leading retail growth and profi tability and developing and mentoring the Service and Parts personnel.

We are also pleased to announce that Trevor Lovitt will be replac-ing Steve’s role as State Manager of Adaptalift Hyster VIC/TAS. Trevor has over 20 years of experience in the industry, including the four years he has worked with Adaptalift Hyster. Having started with the company in 2009, he took on the role as Sales Manager VIC/TAS before embarking on a trip across the Nullabor for the position as State Manager with our WA branch. During his time as WA State Manager Trevor has managed to turn the branch around

both operationally and culturally. Trevor returned to Victoria in June in order to take on his new role.

Back in Western Australia, we would like to congratulate Darren Solomon who has been promoted from Sales Manager to State Manager in WA, taking over from where Trevor left off. Working closely with Trevor, Darren has been with Adaptalift Hyster since June 2012 and will continue to manage the WA Sales Team as well as the branch on an operational level. We will be hearing more from Darren in this issue and how he is settling into his new role.

Robin Harris and Scott Collard are also moving into new roles within the company. Robin has stepped into the role of National Service Support, whilst Scott has been appointed National Sales Administrator. Robin will focus on developing best practice across our service and will play an integral part in increasing knowledge around the new Adaptalift Hyster business system. Scott will be responsible for driving key aspects of sales administration and technical support to both sales teams and the branches.

UP

TIM

E is

sue0

2 |

7

Speedshield Technologies win iAward

As a part of the PCI Group, we are proud to announce that our partner company, Speedshield Technologies Pty Ltd, have become national fi nalists at the prestigious iAwards, after winning in the Industrial Category at state level for their FM1 Telemetry Project. The iAwards recognises the achievements of home-grown Australian innovators and have become a premier technology awards platform for Australia.

Speedshield developed the FM1 and Adaptalift's ForkTrack product, in order to provide equipment manufacturers, equipment dealers, and equipment users the ability to assess, monitor, and drive fl eet and operator performance as well as productivity and safety. FM1 technology includes safety interlock compliance, operator access, and reporting of distance travelled, hour meter readings, vehicle condition, and cost of operation benchmarking. Speedshield now advance to the next stage of judging as national fi nalists and will compete against all Australian State and Territory winners for the National Industrial iAward.

As a national fi nalist, Speedshield have the chance to network with other 2013 fi nalists as well as key industry and government leaders. If they are successful as National iAward winners, they will be given the opportunity to represent Australia in the Asia Pacifi c ICT Alliance Awards to be held in Hong Kong.

The key goal of the iAwards is to discover, recognise and reward ICT innovations that have the potential to, or are already having a positive impact on the community at a global scale. The success of Speedshield within these awards enforces their ability to perform within the ICT industry and is a great achievement for the company. We would like to congratulate Speedshield on their achievement and wish them the best of luck at the National iAwards.

UP

TIM

E is

sue0

2 |

8

Advice from the A-team

What is cross docking?Cross docking, is a logistics procedure where products from a supplier or manufacturing plant are distributed directly to a customer or retail chain with marginal to no handling or storage time. Cross docking takes place in a distribution docking terminal, usually consisting of trucks and dock doors on two (inbound and outbound) sides with minimal storage space. The name ‘cross docking’ explains the process of receiv-ing products through an inbound dock and then transferring them across the dock to the outbound transportation dock.

Blog Post: “What is cross-docking? – Understanding the concept & defi nition”

Advantages and Disadvantages of Cross dockingEvery organisation has their priorities in terms of costs, warehouse space, geographical specifi cs and product types. Therefore, the advan-tages and disadvantages of implementing cross-docking into your organisations supply chain need to be considered and weighed up in order to make the right decision.

To fi nd out more about any of these topics visit our blog… www.aalhysterforklifts.com.au/index.php/about/blog

Advantages: - Reduces material handling- Reduces need to store products in warehouse- No need for large warehouse areas- Reduced labour costs (no packaging and storing)

Disadvantages: - Great deal of management attention, time and planning is neces-

sary to make it work effectively- Setting up the cross docking terminal structures would require

signifi cant capital investment as well as time- Some suppliers would not be able to deliver customer ready

products to the cross docking terminal

Blog Post: “Advantages and disadvantages of cross-docking”

The Future of Supply Chains

1. Tracking & Reporting Supply Chain Managers are now able to access virtually limitless

amounts of information with tracking becoming a reality in nearly all aspects of the supply chain.

2. Manufacturing The development of 3D printing and scanning is dramatically

changing the supply chain process.

3. Robots Automated applications for mining trucks are progressing at an

outstanding rate. This technology is going to have a signifi cant impact on how materials handling and warehousing is conducted.

4. Energy Green energy strategies are being looked upon more favourably

than ever before in regards to a change in energy consumption within the industry.

5. Shipping Due to rising pressures on going green and curbing carbon

dioxide emissions, ships are now looking to solar power as an alternative to old-fashioned fossil fuels.

6. Road Transport Technologies Scientists have now invested research into the development of

tyres, which have the ability to change shape according to the conditions of the road surface.

7. Air Currently, E-Green Technologies is investing in the return of infl at-

able giant airships. These environmentally friendly airships run on algae and could be utilised by the transport industry to transport heavy loads at a lower overall cost.

Blog Post: The Future of Supply Chains – 7 key areas of technological change

Our QLD Parts A-Team

Left to right: Steve Dolan, Brett Inglis, Daniel Brownlie,

Paul Springall and our big truck driver, Phil Butcher!

UP

TIM

E is

sue0

2 |

9

The advantages of moving manufacturing operations to China are no longer as clear-cut as they once were. Ease and low cost of production and manufacture, once key benefi ts, are now overshadowed by a growing number of voices disputing the cost and quality of products coming out of China.

UP

TIM

E is

sue0

2 |

10

in Your Chain

The world has transformed rapidly as the dawn of globalisation has given rise to a new era of international competition. Technology has allowed companies to work in a world, where almost anything is possible across borders. As a result, con-sumer products are no longer produced by one company, in one country and shipped by a single agent to its des-tination.

The transformation of the global supply chain has seen the rise of China as a low cost manufacturing hub. The growth of Chinese manufac-turing and the infl uence it has had upon company supply chain is immense. However, the advantages of moving manufacturing operations to China are no longer as clear-cut as they once were. Ease and low cost of production and manufacture, once key benefi ts, are now overshad-owed in some sectors by a growing number of voices disputing the cost and quality of products coming out of China.

Recent global fi nancial tur-moil, rising prices and shift-ing exchange rates are erod-ing China’s cost advantage, whilst double-digit growth rates, in direct labour costs within China, have motivated a number of manufacturing fi rms to shift manufacturing to other countries. This is seen where current labour disputes recently resulted in an overnight wage increase of 20% for some Chinese cities. Furthermore, concerns over the quality of products coming out of China, as well as the environment in which they are produced, still loom large as the demand for faster turnaround times, and increasing volume grows.

China’s distance from major Western markets is also putting into question the fl exibility of integrating China into supply chains. As a rule, short supply chains tend to be more responsive and carry less risk. Products manufactured in China take longer to deliver to overseas markets. With ocean freight-ers taking over one month to

bring goods from China to America, supply chain man-agers need to exercise care in inventory planning in order to get the timing right.

Contrary to growing be-lief that China is no longer important as a continuing destination for supply chain opportunities, many are argu-ing that China is still relevant. While distances are great and labour costs continue to rise, Chinese manufactur-ers can still be seen as the better option. For example, although the cost of hiring an Indian labourer is one third of the cost of a Chinese labourer, India does not have the factories, ports, roads, electrical grids, or the busi-ness environment to absorb mass manufacturing. Other countries are still catching up in terms of skills, experience and quality. No countries within Southeast Asia or in the Western hemisphere can provide both the cost savings and the capacity that China offers.

China itself will account for 28% of global growth from now to 2025 and the demand for fl oor space and ocean containers in China are dou-ble that of any other region in the world. These fi gures show that China’s involve-ment in manufacturing and supply chain is unlikely to dwindle in the coming years. Some manufacturing will return to developed econo-mies in the U.S and Europe but overall, these countries cannot, and will not reabsorb low value add, low margin manufacturing at scale. This will remain the domain of China and other emerging countries for the foreseeable future.

Written by: Kiri Eagle

References:http://bit.ly/16Ihtx0http://bit.ly/1bmQ76L http://pwc.to/XoXNhUhttp://bit.ly/igZGt9http://bit.ly/15EFVAf

UP

TIM

E is

sue0

2 |

11

Tyre Handling Solutions across Australian Industries

Mining:Mines can consist of hot, dusty and de-manding environments and those working in conditions such as these need equipment that ensures driver comfort and safety.

Relevant Features:

• Ability to operate in temperatures of 45-50°C

• Extensive ventilation

• Optional air condi-tioning and climate control

• Operator can remove and fi t tyres from the safety of the Hyster Vista Cab

Ports:Ports are fast-paced environments where visibility is an important aspect of ensuring the business continues to run smoothly.

Relevant Features:

• Visibility is designed into the tyre han-dling solution and gained through and over the frame for aligning the tyre rim to the vehicle

• World class lifting speeds

• 390º body rotations allowing fl exible adjustment opportu-nities for the driver

Construction:Strong and durable equipment is required within heavy-duty con-struction applications where dependability is key.

Relevant Features:

• Ability to lift 9,000kg dump truck tyres when fully assem-bled, rim and tyre

• Able to handle tyres ranging from 1.6m-4.1m in diameter and up to 1.885m wide

• Steel frame

• Rigid arm design

The Hyster forklift with tyre handler attachment refl ects the diversity of industries across Australia that Adaptalift Hyster are able to assist. These machines thrive in applications ranging from tyre manufactur-ers and distributors through to mining. The Hyster forklift equipped with a tyre handler attachment is an effi cient solution to tyre changing jobs; they are versatile, cost effective, durable and allow for excellent visibility.

Below is a list of features within the Hyster forklift, equipped with tyre handler attachment, that are valuable to each application.

Tyre Manufacturers and Distributors With the rising costs involved with manufacturing and purchasing tyres, it is im-portant to continue looking for ways to decrease downtime within this industry in order to save on costs.

• Cab can be titled to the right hand side, enabling easy service

• Centralised pressure checkpoints and a digital pressure indicator on the brake system accumulator

• Hydraulic oil can be checked with a sight glass located on the side of the hydraulic tank

Combilift Multi-Directional Forklifts are designed to safely handle long loads in confi ned areas. With a capacity range up to 35,000kg and the ability to operate both inside and out, struggling with diffi cult and long loads is a thing of the past.

Long Loads?Confi ned Space? Operate safely and effi ciently with Combilift Australia.

1300 552 422combilift.com.au

UP

TIM

E is

sue0

2 |

14

Strategically Improving your Supply Chain

A supply chain is a mechanism that involves the movement of goods and transformation of raw materials to the delivery of value to the fi nal consumer. This process can be costly as well as ineffi cient if not managed properly.

Supply chain management involves managing multiple steps within the supply chain process in an integrative manner that ultimately helps achieve an organisa-tion’s objectives. The steps involved within a supply chain can comprise of multiple organisations, becoming easily disjointed. Therefore, the operation must be continually maintained and managed adequately. Imple-menting strategic supply chain management can improve the fl ow and effi ciency of your supply chain.

Ten Improvement Strategies to apply to your Supply Chain:

1. Educate. Ensure all departments within your supply chain link have a common understanding of the supply chain process. Greater effi ciency can be achieved when employees are aware of the complete supply chain process.

2. Benchmark. Understand how your supply chain process compares to your competitors and to other industries. This way you can make improvements to areas, which may fall short of its actual potential.

3. Assessment. Ensure you have selected a supply chain solution that is tailored for your industry. A system that is designed for a particular industry can increase effi ciency and lower costs due to the appropriate system features.

4. Prioritise. Use the information you gather from your benchmark and other assessment efforts to identify specifi c targets for supply chain enhancements and prioritise by importance to make such improvements.

5. Weakest link. Assess and determine the weakest link in the chain and determine suitable solutions in order to strengthen the link.

6. Communicate. Ensure all employees throughout the supply chain are clear on the ‘who, what, when and how’s’. This eliminates confusion as well as giving employees visibility as to how their role affects the customer.

7. Partnerships. Consider working with fewer vendors or alternatively, a national supplier. This will increase consistency in your business and products and deliver superior value to your consumer.

8. Leadership. Skill sets are required to lead the effort in each aspect of the supply chain. This assures clarity of responsibility within each link and can enhance productivity efforts.

9. Core competencies. Identify what is unique about your company and what makes it successful. Then ensure that your supply chain is consistent with these competencies so it is delivered to the end customer.

10. Continuous improvement. Ongoing review and change implementation should be continuous in the pursuit of supply chain excellence.

It is important to note that the supply chain does not necessarily start at the warehouse and end at the store. These products must then be considered as a desirable need for your customer. Tracking which products your consumers want and which ones they do not is an important aspect of your supply chain management.

By improving your strategic supply chain management strategies, you will be able to increase productivity and effi ciency of the chain as well as lower costs and improve value delivered to your consumers. Ultimate-ly, an improved supply chain will drive an increase in operational performance.

Written by: Siobhan Mitten

References:http://bit.ly/pTJTGfhttp://bit.ly/13ibotr

Information fl ow, planning, and control

Cash Flow

Product Flow

Materials Inbound Outbound Delivery ConsumerManufacturing Warehousing Retailing

UP

TIM

E is

sue0

2 |

15

UP

TIM

E is

sue0

2 |

16

Adaptalift Hyster, Jayco’s One-Stop ShopMaking the best out of a wide range of equipment

UP

TIM

E is

sue0

2 |

17

Adaptalift Hyster’s partner-ship with Jayco dates back 15 years, over which period, each company has pro-gressed signifi cantly. Both solid family businesses with a reputation for producing high quality products, Adap-talift Hyster is able to under-stand the need for effi ciency regarding materials handling within Jayco and can easily provide information on how to maintain company stan-dards.

Now in its fourth decade of business and employ-ing over 800 staff, Jayco has moved to one site in Dandenong Victoria, which encompasses a state of the art purpose built complex. The site is 50 acres in size with an undercover area of 60,000sqm. Its size and complexity requires the

use of a variety of materials handling equipment, from battery electric reach trucks, to big trucks. Adaptalift Hys-ter has been able to provide solutions to each application within Jayco’s site and have acted as a one-stop shop for the company. The range of services and products made available by Adaptalift Hyster has ensured Jayco are able to maintain consis-tency throughout their fl eet, keeping fl eet management simple.

Jayco’s range of Hyster equipment includes two R1.4 Battery Electric Reach Trucks and Twenty-three Hyster 2.5TX and Hyster 2.5DX forklifts. Jayco has found the main advantages in the use of this equipment to be the ease in which it is maintained, as well as, the

extra manoeuvrability the machines provide, resulting in improved productivity. Jayco’s warehouse con-sists of narrow aisles which means the machines have to work in tight spaces. They have found that Hyster equipment performs well and is able to effi cient-ly complete tasks within this environment. Benefi ts provided to Jayco using Hyster equipment is illus-trated in features within the R1.4, such as the 180° and 360° progressive steering, which provides narrow aisle manoeuvrability, or the Hydrostatic Steer Axle in the H2.5TX that maximises durability and increases steering control.

Jayco also makes use of a Hyster 12 tonne Big Truck, (H12.00XM-6), which is used

After experiencing the benefi ts of the H12.00XM-6, Jayco realised that their previous non-Hyster 12 tonne truck was unable to deliver the comfort and reliability provided by Hyster.

to load fully constructed car-avans into trucks for trans-port. After experiencing the benefi ts of the H12.00XM-6, Jayco realised that their pre-vious non-Hyster 12 tonne truck was unable to deliver the comfort and reliability provided by Hyster. They also gained positive feed-back from their operators who prefer using the Hyster model. The ergonomic design of the H12.00XM-6 provides operator comfort, through features such as the Hyster Vista Cab, which en-sures ease of operation and all round visibility. Further-more, the H12.00XM-6 has been faultless over the 12 month period which Jayco has been utilising it, which could be another reason behind the operators prefer-ence of the Hyster machine.

Jayco’s use of ForkTrack further illustrates their use of Adaptalift Hyster as a one-stop shop. ForkTrack is an advanced safety system used to reduce fl eet running costs and provide instant monitoring and control. ForkTrack also offers re-al-time web based reporting and operator accountability. Jayco have been able to use ForkTrack to decrease operating costs as well as damage to their trucks and products. They have also increased site safety through utilising ForkTrack’s speed-limiting feature. As a result, travel speeds around the warehouse have been lowered, acting as a deter-rent for speeding. Owen Donohue, Site Logistics Manager at Jayco explains that the use of ForkTrack means, “[operators] are

defi nitely more aware that if they speed, we will be noti-fi ed and they will be spoken to”. Jayco currently has four units with ForkTrack and as they replace trucks, each is fi tted with the ForkTrack safety system.

Jayco has insisted that their partnership with Adaptalift Hyster will continue to grow stronger in the future and have found both the com-pany and its products to be extremely reliable. Adap-talift Hyster’s knowledge

has been of great benefi t to Jayco “their focus is on growing your business and making sure you have the right product for your company” as explained by Owen Donohue. Adaptalift Hyster’s ability to provide a variety of products and services has ensured that Jayco has no reason to go elsewhere, guaranteeing the continuation of their relation-ship in the coming years.

Jayco have been able to use ForkTrack to decrease operating costs as well as damage to their trucks and products.

AALH: Providing EquipmWithin any industry's supply chain, we

Food IndustryUse low emission electric forklifts such as the J1.6-2.0XN Series to handle food products

PortsTo easily move containers around the port utilise Hyster Empty Container Handlers

UnloadingThe H2.5TX easily unloads products out of containers and into the warehouse

WarehouseHyster Warehouse Equipment allows safe and effi cient work practices inside the warehouse

UP

TIM

E is

sue0

2 |

19

ment at each link in the Supply Chainare able to provide equipment that suits each application

AgricultureThe Agria All Terrain combats tough conditions in this industry

PortsFor high density container handling at your ports use Hyster Reach Stackers

ForestryUtilise the H8.00-16.00XM-6 Series to handle wood and forest products

Load/UnloadingLoad and then unload the fi nal product to the consumer with the H2.5CT

Move pallets in and around the shop with ease using the Hyster Hand Pallet Jack

UP

TIM

E is

sue0

2 |

21

Why use Genuine Hyster Parts?

When purchasing parts for your forklift, it is important to note that cost goes beyond the initial purchase price. Long-term outcomes need to be considered, such as, total cost of ownership, reduced re-work and increased productivity.

Replacing parts with the “should fi t” mentality is a major risk. For example, the replacement of bearings is a critical area and should not be compromised. Bearings appear easily matched by the legible number on the bearing. Although the bearing you purchase might fi t, there is no guarantee this bearing will perform. The bearing illustrated below highlights differences that are not readily apparent.

The Hyster bearing on the left has thirteen balls while the will-fi t cross has only nine. This is not visible until the seal is removed. The additional balls in the Hyster bearing allow the load to be more evenly distributed. Will-fi tters can offer low cost bearings that compromise on key construction factors and offer poor steel quality. By using genuine Hyster bearings, this guarantees the correct construction and use of bearing quality steel.

Fitting a will-fi t part has the potential to be disastrous. Imagine not realising until it is buried in a transmission and fails prematurely. Buying will-fi t bearings may save a few dollars in the short-term but it

can lead to expensive repairs, excessive downtime and dissatisfaction in the long-term. Buy the correct bearing for the application; buy tested and proven bearings from Adaptalift Hyster. Of course, with our price match guarantee* there is no need to pay more.

*Find a genuine Hyster part at a lower price and we will match or beat that price.

*Terms & Conditions apply. All prices are GST exclusive. All offers are subject to availability at time of order. Offer may not be available to all geographic locations nationally. Images for illustrative purposes only. We reserve the right to correct errors and omissions.

Hyster Bearing Will-Fit Bearing

e GST exclusive. All offers are subject y not be available to all geographic ve purposes only. We reserve the right

There’s too big. There’s too small. Welcome to just right.

Hyster H2.5CT $22,500

+gst.

ONLY

1300 880 335aalhysterforklifts.com.au

UP

TIM

E is

sue0

2 |

22

Low Level Order Picker

ANTI-ROLLBACK FUNCTIONRegenerative braking and the anti-rollback function used for ramp work are features of the machine’s pre-set control electronics.

EASY TO USE CONTROLSThe controls are located close to the tiller arm. The butterfl y buttons allow the speed, travel direction and braking to be controlled with precision and sensitivity.

HIGH PERFORMANCE ELECTRONICSA high-frequency electronic Combi Mosfet control is used to regulate traction and pump operation, ensuring progressive speed control and optimum energy consumption.

AC MOTOR2,6W AC drives motor with high performance acceleration, braking and travel speed.

CORNER CONTROLSThe ‘corner control’ system whereby the speed reduces automatically when cornering, combined with the 4-point wheel layout for added stability guarantee maximum safety at all stages of operation when handling loads.

POWER STEERING SYSTEMThe electric AC power steering completely eliminates the effort of steering the tiller, making the order picker highly manoeuvrable in any situation.

back function usedp work are features of chine’s pre-set control nics.

to the tiller arm. The butterfl y buttons allow the speed, travel direction and braking to be controlled with precision and sensitivity.

Combi Mosfet control is used to regulate traction and pump operation, ensuring progressive speed control and optimum energy consumption.

POWER STEERING

The Hyster LO2.0 - 2.5 Low Level Order Picker has been developed to optimise the speed and ease of picking from both sides of a warehouse aisle. The intelligent design combines energy effi ciency, reliability and ergonomics to achieve excellent operator pick rates as well as low cost of operation.

AC MO2,6W AC high perfobraking a

UP

TIM

E is

sue0

2 |

23

Ancient Trade Routes Supply Chains of the Past

Silk RoadThe Silk Road is a signifi cant trading route of ancient Chinese civilisation. The Chinese originally traded their silk internally and often faced attacks from small Central Asian tribes hoping to gain their valuable commodities. As a result, Chan Ch’ien, the fi rst known Chinese traveller to make contact with the Central Asian tribes, decided to forge alliances and expand the Silk trade to include them. The route then grew to span 7000 miles across China, Central Asia, Northern India and the Roman Empire.

Amber Road The Amber Road was a European trade route associated with the trade and transport of amber. Amber satisfi ed the criteria for long distance trade, as it was light in weight and high in demand for ornamental purposes around the Mediterranean.

Spice RouteThe Spice Route was a great trading route of the Ancient and Medieval worlds. In its day, the Spice Trade was the world’s biggest industry. It established and destroyed empires and led to the discovery of new continents. The Spice Trade began in the Middle East over 4,000 years ago. Seasonings such as cinna-mon, ginger and turmeric were important items of commerce in the earliest evolution of trade.

Trans-Saharan Trade RoutesEarly Muslim writings confi rm that the people of West Africa operated a sophisticated network of trade. The Trans-Saharan Trade Routes stretched across the Sahara Desert, between Mediterranean countries and sub-Saharan Africa. While existing from prehistoric times, the peak of the trade extended from the 8th – 16th Century.

Australian Aboriginal Trading RoutesAustralian Aborigines used trade routes along overland pathways that connected Aboriginal groups throughout the entire land-scape of the country. Routes intersected and criss-crossed at signifi cant sites such as waterholes and rivers. Aboriginal people developed a thriving bartering and exchange system using their sacred pathways and song lines to guide them through trade exchanges.

Trade and trading routes have developed and existed for many thousands of years all over the world. As the predecessor of modern day supply chains, logistics, distribution and shipping, trade routes such as the Silk Road, paved the foundation of today’s global supply chains.

Did you know?Reverse logistics can play an important part in the growth of an organisation, having many fi nancial, environmental and societal gains. Reverse logistics refers to all procedures associated to prod-uct returns, repairs, maintenance, recycling and dismantling for products and materials. Overall, it incorporates running products in reverse through the supply chain to gain maximum value.

Here are a few interesting facts about reverse logistics:

It is important not to overlook reverse logistics as organisations can markedly improve their customer service and response times along with environmental sustainability and company social responsibility.

Improving reverse logistics can increase a company’s revenue up to 5% of total sales. (Recovering Lost Profi ts by Improving Reverse Logistics, Curtis Greve and Jerry Davis)

“What many fail to realise is that the average manufacturer will spend 9% to 15% of total revenue on returns” according to a 2010 Aberdeen group study (Recovering Lost Profi ts by Improv-ing Reverse Logistics, Curtis Greve and Jerry Davis)

More value can be extracted from used/returned goods instead of wasting labour, time and costs of raw materials involved in the original supply chain; reverse logistics reaps the opportunity in this.

UP

TIM

E is

sue0

2 |

24

Adaptalift Hyster attended the annual Central Queensland Transport Trades and Min-ing Expo held in March. The Rocky Mining Expo, as it is more commonly known, is an event targeted to the resource and transport sectors. Our Queensland State Manager, Michael Cunial, has confi rmed ‘it is an excellent venue for meeting direct with Procure-ment professionals and indus-try related stakeholders’.

Five Adaptalift Hyster staff attended the expo in order to showcase our quality products and build awareness of the wide range of equipment we have to offer. With approxi-

mately 400 different companies promoting their businesses and products and thousands of visitors over the two-day event, this was easily accomplished.

Adaptalift Hyster had on display a range of diesel-powered forklifts, Utilev units, an Agria Rough Terrain forklift and the pièce de résistance, the Hyster H16-XM-6 with a tyre handling attachment. This H16-XM-6 was certainly the showpiece that drew in the crowd, with its appealing design, towering stature and high performance spec. The specifi c model displayed at the event, is able to lift 16 tonne loads over 6.2 metres and is an ideal partner

in timber, steel, agricultural, and mining applications. All of which were represented at the event.

Unfortunately, the event numbers were down on the previous year due to extreme weather experienced earlier on in the year. This meant that quite a few exhibitors had to withdraw due to commercial commitments elsewhere. This certainly did not dampen Adap-talift Hyster’s or the attendee’s spirits as the sun shone down on an eventful and dynamic few days.

As for next year, Adaptalift Hys-ter will be uprooting tradition in

favour of exciting new horizons at the QME event in Mackay. Unfortunately, both events cannot be attended and the lure of a three-day event with higher volumes of visitors was too much to resist. One thing is for certain; The Rocky Mining Expo has exceeded expecta-tion and has ensured a busy 2013 for Adaptalift Hyster, both in Queensland and nationally.

IP

TI

UP

E i

Me

sue

ss2 02

| 24

Rocky Mining Expo

UP

TIM

E is

sue0

2 |

25

1. Tell us a bit about your back-ground in the materials handling industry.

I have been Sales Manager at the Adap-talift Hyster Welshpool branch for the last year. My previous work experience has involved management and team building roles within the WA sports industry.

2. How long have you been here with us at Adaptalift Hyster?

1 year.

3. What was the most challenging part of your job as Sales Manager - WA?

I found the most challenging aspects of the job to be learning about our quality products and internal processes as well as developing strong relationships with customers. Leading and developing staff is a challenging and rewarding part of the job, which has been a salient aspect of both my former role, and my new one. It is a challenge I always look forward to.

4. What challenges do you expect your new role to throw at you and what do you most look forward to achieving as State Manager?

Initially, I want to continue and em-ulate Trevor’s terrifi c work. Ensuring the branch is achieving its KPI’s and maintaining the highest possible prof-itability, making sure our customers in remote parts of WA receive our fi rst class servicing and developing a happy, motivated team.

5. How has your role as Sales Man-ager prepared you for the position of State Manager?

My previous role has certainly given me a good insight into how our industry works as well as what products we bring to the marketplace. It has also given me the opportunity to spend time with many of our customers, meaning I have a good understanding of their needs and goals, which I try to link in with Adaptalift Hyster’s goals to make us stronger partners.

Within the company itself, my previous role gave me the opportunity to build relationships with different departments within Adaptalift Hyster and learn about our internal processes, which can only help me in my new position.

6. Due to the large mining industry in Western Australia, what do you and your team at Adaptalift Hyster offer potential mining custom-ers that other materials handling companies do not?

The fact that we have a complete Ma-terials Handling Equipment (MHE) range along with our fantastic safety and technological products certainly goes a long way. We also have proven expe-rience with customers like Citic Pacifi c Mining and BHP, which shows mining companies in WA that we are a proven partner when choosing a preferred MHE supplier.

Finally, we have a strong service de-partment with great service technicians located around remote WA.

7. What innovations and advance-ments in the industry are you most excited about?

As with everyone, I am excited about the ForkTrack technology, it gives us a point of difference.

I am also excited about the role out of the new CRM/business system along with the iPad technology. I have seen dramatic improvements in our profes-sionalism through these innovations over the last few months.

8. Where do you see the industry and Adaptalift Hyster in 10 years from now?

As space will eventually become an is-sue in Australia there will be more need for our warehousing and battery electric products. I also see our technologi-cal advances will become even more valuable as all customers will need to follow stringent OH&S legislation. Our long-term goal of Adaptalift Hyster is to be a clear leader in the MHE industry.

9. How would you sum up Adaptalift Hyster in one word?

Holistic.

An interview with Darren Solomon State Manager WADarren Solomon has recently moved into a new role within Adaptalift Hyster, as the State Manager for WA. Having previously served as our WA Sales Manager, Darren was able to speak to us regarding what he hopes to achieve in his transi-tion to State Manager WA.

UP

TIM

E is

sue0

2 |

26

Terms and Conditions:

• Entries close 27th September 2013

• Winner will be drawn at random shortly after the closing date

• Competition is open to Australian residents only

Simply like us on Facebook and fi ll out the competition form with your contact details and you are in to win. Visit www.facebook.com/aalhyster

Choose from experiences ranging from hot air ballooning to V8 racecar driving. You will forget about the cold in no time.

Want to lose your winter blues?

a Red Balloon voucher valued at $500!

Like us on Facebook and go in the draw to

Branches

Service Centres

VictoriaMelbourne [Head Offi ce]1574 Centre Rd. Springvale, 3171Tel: [03] 9547 8000

Truganina42-44 Jessica WayTruganina, 3029Tel: [03] 9394 4000

Tasmania87a Devonport Rd.Spreyton, 7310Tel: [03] 6427 3966

New South WalesSydney [State Offi ce]219 Newton Rd.Wetherill Park, 2164Tel: [02] 8788 1777

Riverina5 Favell streetGriffi th, 2680Tel: [02] 6962 7343

Newcastle3/46 Munibung RoadCardiff, 2285Tel: 1300 880 335

QueenslandBrisbane [State Offi ce]11 Lombank St.Acacia Ridge, 4110Tel: [07] 3373 5111

Gladstone5/3 Kingdon St.Gladstone, 4680T: [07] 4972 9511

Townsville39 Duckworth St. GarbuttTownsville, 4814Tel: [07] 4778 2000

South AustraliaAdelaide [State Offi ce]18-22 Churchill Rd Nth.Dry Creek, 5094 Tel: [08] 8360 3444

Mt. Gambier1 Avey Rd. Mt. Gambier, 5290Tel: [08] 8725 7809

Western AustraliaPerth [State Offi ce]Unit 1, 1-9 Kurnall Rd.Welshpool, 6106Tel: [08] 9352 9200

Kalgoorlie15 Close WayKalgoorlie, 6430Tel: [08] 9091 8599

1300 880 335www.aalhysterforklifts.com.au