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  • Interested in conducting your own webinar? Email webinars@bnpmedia.com

  • data center management and engineering consultantsUptimeinstitute.com/professionalservices

    2011 Uptime Institute Professional Services, LLC

    Mission CriticalTier Certification Webinar

    6 April 2011

    By

    Julian Kudritzki

  • Archivewww.missioncriticalmagazine.com

    Add to your favorites

  • 5 2011 Uptime Institute Professional Services, LLC

    Uptime Institute

    Data center industry thought leader, collaborator, Certification body> Content and Standards

    Tier Classification System Operational Sustainability

    Annual Symposium> 2011: The Disrupted Data Center Cloud, Cost, Capacity, Carbon

    Network> North America

    > Europe, Middle, East, & Africa (EMEA)

    > Brazil

    > Asia Pacific

    Uptime Institute Professional Services

  • data center management and engineering consultantsUptimeinstitute.com/professionalservices

    2011 Uptime Institute Professional Services, LLC

    Tier Classification System Overview

  • 7 2011 Uptime Institute Professional Services, LLC

    Internationally recognized de facto standard> Downloaded in over 110 countries

    > Tier Certifications in almost 40 countries

    Only data center benchmarking system developed by and for data center owners

    Rate a single site, compare two sites, or evaluate a portfolio

    Encourages innovative engineering solutions

    Allows for client equipment preferences

    Performance-based fundamental concepts> Not a checklist, design menu, or cookbook

    Why Uptime Institute Tiers?

    7

  • 8 2011 Uptime Institute Professional Services, LLC

    Tiers Pertain to Design Topology

    Configuration of the site infrastructure equipment

    > Maintenance opportunities

    > Fault response

    Driven by owners tolerance for an outage

    > Planned or unplanned downtime

    Do not address operation or location of the facility

  • 9 2011 Uptime Institute Professional Services, LLC

    Tier Classification System

    Tier I: Basic Capacity> Computer room, UPS, engine generator, computer cooling

    > Single distribution path and N capacity

    > Susceptible to all maintenance- and fault-related shutdowns

    Tier II: Redundant Capacity > Single distribution path and N + R components

    > Shutdown MAY be required for maintenance on redundant components

    > Susceptible to shutdowns for maintenance on distribution paths

    > Susceptible to fault

  • 10 2011 Uptime Institute Professional Services, LLC

    Tier Classification System

    Tier III: Concurrent Maintenance

    > Maintenance or replacement of each and every

    distribution and capacity components

    > No shut down for planned equipment work or replacement

    > Susceptible to fault

    Tier IV: Fault Tolerance

    > Multiple, active, Compartmentalized capacity components

    and distribution paths autonomously

    > 'N' after any failure

    > No shut down for planned equipment work or replacement

    > No shut down for single fault

  • 11 2011 Uptime Institute Professional Services, LLC

    Tier Myths

    Myth: Multiple utility feeds are required by Tiers

    > Configuration of the public utility does not affect Tier

    Myth: A Tier rating is aggregate (Tier II.5, Tier II+)

    > Tier is tied to the lowest rated subsystem

    > Partial Tiers are undefined and misleading

    Myth: Uptime Institute Tiers = TIA

    > There is no affiliation between the TIA & Uptime Institute

    > Some locales can never meet all TIA criteria

  • 12 2011 Uptime Institute Professional Services, LLC

    Tier Myths

    Myth: Tiers requires a raised floor

    > Tier Certifications awarded to slab and raised-floor

    computer rooms

    > Height of the raised floor is driven by capacity

    Myth: Tiers addresses location and operations

    > Tiers focuses on the design and its implementation

    > Location and operations is the focus of second Uptime

    Institute Standard

  • 13 2011 Uptime Institute Professional Services, LLC

    Beyond Tier:

    Operational Sustainability

    Operational Sustainability is the management of the physical infrastructure to ensure long-term

    performance

    > Staffing

    > Training

    > Processes and Procedures

    > Place

    Download Tier Standard: Operational Sustainability at http://uptimeinstitute.com/resources

  • data center management and engineering consultantsUptimeinstitute.com/professionalservices

    2011 Uptime Institute Professional Services, LLC

    Tier Certification Benefits & Process

  • 15 2011 Uptime Institute Professional Services, LLC

    Characteristics of Tier Certification

    Internationally recognized benchmarking system

    Differentiate from self certifications

    > Letters, foil, plaque, and Web site listing

    Uptime Institute is the exclusive Tier Certification body worldwide

    > Eliminates compromise of a service provider rating its own

    work

    > Tier Certifications in almost 40 countries

  • 16 2011 Uptime Institute Professional Services, LLC

    Characteristics of Tier Certification

    Thorough, rigorous process

    > Each and every critical infrastructure system is checked

    > No shortcuts to high availability

    > No excuses for surprises

    Senior Consultant expertise

    > Multi-disciplined to ensure consistent solution

    > Performs document review

    > Leads on-site visit

  • 17 2011 Uptime Institute Professional Services, LLC

    Benefits of Tier Certification

    Insurance for data center facilities investment> Protects against loss of weakness in infrastructure

    > Ensures consistent solution

    EnterpriseRecognizes organizational accomplishment> Demonstrate to upper management that performance

    capability is there

    Managed Service ProviderAwards industry achievement> Competitive differentiation

    > Reduces or eliminates need for due diligence

  • 18 2011 Uptime Institute Professional Services, LLC

    Attributes of Tier Certification Client

    Project in development

    > New build or upgrade/renovation

    Infrastructure is changeable

    > Findings actionable by design team as solution develops

    from concept detailed final

    Constraints to apply to operational site

    > Pass/fail nature of Tier Certification does not address

    feasibility and prudence

    > Changes expensive, intrusive, or requiring downtime

    18

  • 19 2011 Uptime Institute Professional Services, LLC

    Tier Certifications Worldwide

  • 20 2011 Uptime Institute Professional Services, LLC

    Tier Certification Industries

  • 21 2011 Uptime Institute Professional Services, LLC

    Tier Certification Projects

    Argentina

    Australia

    Austria

    Brazil

    Canada

    China

    Czech Republic

    Costa Rica

    Ecuador

    France

    Hong Kong

    India

    Italy

    Jamaica

    Japan

    Luxembourg

    Malaysia

    Malta

    Mauritius

    Mexico

    Netherlands

    New Zealand

    Qatar

    Romania

    Russia

    Saudi Arabia

    South Africa

    South Korea

    Spain

    Turkey

    United Arab Emirates

    United Kingdom

    Venezuela

  • 22 2011 Uptime Institute Professional Services, LLC

    Tier Certification Process

    Design Certification

    > In-office, Principal-level review of 100% design document

    package

    > Deliverable of Tier deficiencies and Operational

    Sustainability enhancements

    > Conference call with owner and design

    team to discuss report

    > Compliance review of revised drawings

    > Award letter and foil

  • 23 2011 Uptime Institute Professional Services, LLC

    Tier Certification Process

    Facility Certification

    > On-site review by team of consultants

    > Identify discrepancies between design

    drawings and installed equipment

    > Observe demonstrations of the sites functionality

    > Deliverable of Tier deficiencies and

    Operational Sustainability enhancements

    > Conference call with owner team

    > Award letter, foil, and plaque

  • Julian Kudritzki

    Vice President

    +1.206.273.7993

    jkudritzki@uptimeinstitute.com

    Questions & Answers

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