E-CommerceChoice, Control, & Convenience

February 17th Mike Swanson Director of Marketing

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

Mobile and Social are Driving e-Commerce Growth

More opportunity exists as internet and mobile user penetration increase

Total PopulationActive Internet UsersUnique Mobile UsersActive Social Accounts7.2B3.0B3.6B1.7BUrbanization 53%Penetration 42%Penetration 51%Penetration 23%

Source: Social Commerce Analysis 2015 3GlobalLink To: US

US

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

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5,100 online shoppers

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Stats from 2015 Pulse of the Online Shopper Study

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20 Million Customers

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Expanded Access Point Locations

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12UPS i-parcelUPS i-parcel helps merchants shift the balance in favor of global e-commerceValue StatementEasy-to-integrate, turn-key solution for merchantsMinimal up-front investmentScalable options offer flexibility and controlManages payment collection and fraud riskServes more than 100 countries and offers more than 70 currenciesA range of shipping options that balance cost vs. speedCombines technology innovation with UPSs complete logistics portfolio

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

Operations2015 Daily Volume over 21KFour international processing facilities: 3 US, 1 UK

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13UPS i-parcel Global Access DashboardA key differentiator which provides merchants easy integration, configurable options, pricing flexibility and complete order visibilityEasy IntegrationConfigurablePricing FlexibilityOrder Visibility

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

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16Customer Profile95% of the Worlds Population are outside of the US

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

Thank you

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