Tucson Hilton El Conquistador Golf & Tennis Resort

Meeting & Event Resource Guide

Our goal is to be Best to Do Business With. There are various stages when we interact with you, the customer. They are: solicitation and marketing, sales and booking, pre-planning, on-site and post-event. Through each of these stages, we focus on the following touch points: creativity, consistency, communication, flexibility and image. To aid you in the planning process, we have compiled the following hotel information. It is a pleasure to assist you with coordinating the many details that are necessary for making the perfect meeting, convention or event a success. Please note that all hours and pricing are subject to change. We look forward to supporting you in planning a successful event.

Hilton Tucson El Conquistador

Golf & Tennis Resort 10000 N. Oracle Road

Tucson, AZ 85704

www.Hilton.com

<www.hiltonelconquistador.com>

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Table of Contents General Information

• Hotel Overview • Guest Room diagrams with specifications • Suite Information and Descriptions • Dining Information with Restaurant Descriptions • Hotel Shops Information

Function Space and Banquets

• Function Space Diagram • Catering Menus available separately

Spa

• Information and Pricing Resource Information

• Hotel specifics listed alphabetically Forms

• Amenity Request • Audio Visual • Credit Application • Credit Card Authorization • Electrical Form • Equipment Rental • F&B Guarantee • Internet Request • Phone Form • Room Re-Key Request

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GENERAL INFORMATION

Hilton Tucson El Conquistador Golf & Tennis Resort

In the tranquil high desert of Southern Arizona sits 500 acres of paradise where the views are breathtaking, the facilities elegant, the service exceptional and the recreation is endless - The Hilton Tucson El Conquistador Golf & Tennis Resort. Fill your days with fun and relaxation at a true destination resort. Enjoy the luxury of our gorgeous rooms and suites – all with remarkable views. Choose from the most golf of any Southern Arizona resort – three distinctive championship courses. Experience exquisite tastes of the Southwest in five delightful restaurants. Relax and rejuvenate by our Desert Springs Oasis complete with water slide, kiddie pool and cabanas while enjoying fabulous weather year round. The El Conquistador exemplifies the best of Southwestern Hospitality. There’s nothing ordinary about a visit to one of the country’s most historic cities, and the same holds true for one of its most spectacular resorts.

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Guest Room Accommodations Room Type Number of Rooms Sonoran Suite (1234) / Conquistador Suite (5100) ..................................................... 2 Executive Suites .......................................................................................................... 2 Junior Suites .............................................................................................................. 41 Casita Suites .............................................................................................................. 43 Standard King ............................................................................................................ 84 Double Queens ........................................................................................................ 252 Hospitality Suites ......................................................................................................... 4 i Nine rooms for guests with disabilities i Each Casita Suite has two connecting bedrooms with two queens each i In the main house there are 44 pairs of standard connecting rooms i Of the 92 total suites, 47 have fireplaces All of our rooms provide the following luxury amenities:

i Crabtree & Evelyn Bath and Facial Soap, Shampoo and Conditioner and Shower Cap

i 42” Flat Screen Television with Remote Control, Lodgenet and Nintendo Games i In-room Video Checkout i Two Telephones with Voice Mail Messaging i Wireless Internet Available i Refreshment Center i Clock Radio Alarm with MP3 Player i Ironing Board and Iron i Hairdryer i Smoke Detector and Automatic Sprinkler System i Coffee Maker with Coffee/Decaffeinated Coffee and Tea i In-room safe

Sonoran Suite (1234) The territorial elegance of the furnishings in the Sonoran Suite provides comfort and class. This two-bedroom suite features a master bedroom with fireplace and expanded master bath including a Jacuzzi bathtub and walk-in closets. The 1,723 square foot suite has a living room, dining area, three balconies, and its own service entrance, perfect for arranging get-togethers in the suite.

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Conquistador Suite (5100) A beautifully embellished living area featuring a master bedroom with private bathroom and Jacuzzi bathtub, walk-in closets, separate living room with fireplace, dining area, and guest bathroom. This 1,838 square foot suite has a connecting door to a double queen room, adding an extra 420 square feet. Other accommodations include three private balconies with courtyard and pool views, five telephones and a bar/sink area.

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Executive Suite Each suite offers a special atmosphere of luxury and spaciousness. Accommodations include a combined living room/bedroom area with a fireplace, dining room area, private balcony with pool and courtyard views, three telephones and a sink/bar area. These 849 square foot suites feature connecting doors to king and/or double queen rooms, each adding an extra 420 square feet.

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Junior Suite The bedroom and living room areas are combined in these tastefully decorated 609 square foot suites. Eleven of the Junior Suite Kings have connecting rooms which add an extra 420 square feet. Also featured are private patios with pool or mountain views, large walk-in closet, vanity area, desk with chair and sofa.

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Casita Suite Each casita suite features a living room with fireplace and sofa (with pullout bed), dining area, master bedroom and bathroom, wet bar, two 42” flat screen televisions and three telephones. These ground floor units offer patios with views of the desert landscape or surrounding mountains. Each 735 square foot suite may connect to one or two double queen rooms, each adding 420 square feet.

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Traditional and Deluxe Guest Room Guests may choose between a relaxing view of the pool and courtyard or a magnificent mountain view. Each of our 420 square foot double queen or king rooms is elegantly decorated in soft Southwestern hues. Standard King Double Queens

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Sunset Hospitality Suites The hospitality suites offer unparalleled views of sunsets and the Santa Catalina Mountains from each spacious outdoor patio. Located on the ground level, adjacent to the main lobby and entrance, each 1,155 square foot suite connects to a double queen room, adding 420 square feet. For both formal and informal entertainment, accommodations include a 42” flat screen television, fireplace, wet bar and ample, comfortable seating arrangements.

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Restaurants and Lounges

The Sundance Café Features informal café-style breakfast and lunch favorites with a flavor of the Southwest.

Open Daily Breakfast – 7:00am to 11:00am

Lunch – 11:00am to 2:00pm

Dos Locos Cantina Offering delicious Southwest entrees and our famous Prickly Pear Margarita. Dine in our indoor marketplace setting or outdoors on our patio.

Open Daily - Cocktails and Dinner – 5:00pm to 11:00pm Desert Springs A poolside bar and grill specializing in tropical drinks, snacks and sandwiches for lunch.

Open Daily - 11:00am to 5:00pm Conquistador Lounge With one of the most impressive views in Tucson, the Conquistador Lounge is the perfect place to relax. Lite menu available.

Open Daily – 6:00am to 11:00pm Room Service

Served daily - 6:00am to11:00pm Lite Menu Available – 11:00pm to 6:00am

La Vista Restaurant and Lounge Located at the country club, serves American cuisine with one of Arizona's most beautiful sunset views.

Lunch and Lite Menu Daily: 11:00am to 3:00pm

Hours are subject to change.

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Hotel Shops

Alta Moda Beauty Salon (located adjacent to main entrance)

Facials, pedicures, manicures, sculptured nails, professional make-up application and consultation, hair waves, wash and set, color consultation.

Call ext.1221 for more information. Monday – Saturday 9:00 am to 5:00 pm

Sunday – By Appointment Only

Oasis Gift Shop (located in the Lobby)

Sundry Shop Monday-Saturday 7:00 am to 10:00 pm

Sunday 7:00 am to 9:00 pm

Tumbleweed (located in the Lobby)

Apparel, Arts & Crafts unique to the Southwest Open Daily 8:30 am to 6:00 pm

Ironwood (located in the Lobby)

Logo Apparel and Accessories Open Daily 10:00 am to 6:00 pm

Desert Springs Shop (located at the main pool)

Open Daily 8:00am to 5:00pm

Tennis Pro Shop (located at resort tennis courts)

Monday-Friday – 7:30 am to 7:30 pm Saturday-Sunday – 7:30 am to 6:00 pm

Golf Pro Shops (located at the 9-hole course at the resort & at the El Conquistador Country Club)

Country Club/Open Daily - 6:30 am to Sunset 9-Hole/Open Daily – 8:00 am to Sunset

***Please note that times may vary due to business levels.

Function Space

Meeting Space Diagram

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Elements of Innovation

Every service is uniquely customized and co‐created with you to insure the highest quality of personal service. Expert and talented therapists integrate ancient techniques with contemporary thought, unveiling wholeness and expanded levels of relaxation. 

 

You will discover endless opportunities to experience your well being.   

  

Pomegranate Body Quencher 80 Minutes - $150 Sugar Scrub Exfoliation, Wrap and Massage This rejuvenating pomegranate scrub will gently exfoliate your skin while the antioxidants found in pomegranate encourage cellular regeneration and slow cellular aging. The exfoliation is followed by a full body pomegranate oil massage and deeply hydrating body wrap.

Aroma Stone Haven 100 Minutes - $180 Exfoliation, Massage and Wrap Enter your 100 minute retreat with warm Lavender infused cleansing and hydrating over the body, followed by gentle exfoliation. Bathe in the warmth from volcanic basalt stones and the relaxing essences of pure Lavender oil that are combined in your full body native stone massage. Enjoy a relaxing scalp massage, as you are enveloped in a warm cocoon, allowing the amazing soothing and hydrating benefits to penetrate deeply. Ask about our 50 Minute Souvenir Stone Massage BodyCoffee 80 Minute - $150 Polish, Wrap and Massage Experience the flow of this revitalizing and relaxing service that speaks to all your senses!!! Invigorating coffee, Dead Sea salt and mints exfoliate before your soothing wrap which includes massage. Rosemary and assorted mint aromatherapy body misting prelude your full body massage. Ultra luxurious and uniquely fragranced coffee blossom lotion, shea butter and herbal extracts offer exclusive definition to this experience. Neroli and Tangerine 80 Minutes - $150 Salt Glow, Wrap, and Massage This wonderfully creamy and uplifting tangerine Dead Sea salt glow will encourage transformation inside and out. Your soft body wrap will nourish you with more than vitamins C and E, as exotic neroli and organic plant extracts are bestowed. Fragrant white blossoms from neroli tree have inspired the lotion that is generously applied during your custom massage. Elements Sea Wrap 50 Minutes - $95 Soft Body Brushing and Wrap Encourage cellular renewal and the elimination of toxins with active, vital elements from the sea. Full body dry brush exfoliation prepares your skin for the application of seaweed gel, known for attracting moisture and its detoxifying properties. As you are swathed in thermal blankets, this nutritious gel deeply penetrates the tissue bringing an immediate healthy glow. You will enjoy continued relaxation from massage during your wrap.

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Elements of Innovation (continued)

Energy Loose fitting clothing suggested.

Craniosacral 50 Minutes - $95 Craniosacral utilizes light touch therapy that brings focus to enhancing the flow of cerebral spinal fluid through head and spine. You may experience an easing of the restrictions in the nervous system and a body that is able to move with an enhanced level of performance.

Reflexology 25 Minutes $50, 50 Minutes - $95 This ancient methodology focuses on pressure points in the feet that are reflective of the entire body. Pressure point stimulation opens energy pathways allowing a shift in the body’s energy flow.

Reiki 50 Minutes - $90 Universal life force energy, Reiki, dates back to ancient Japan, India and Tibet. This gentle offering utilizes the facilitator’s hand positions in conjunction with the body’s energy centers to assist in bringing body, mind and spirit into alignment.

Ten Zo ~ Three heavens 50 Minutes - $95 Ten Zo utilizes elements from Western and Thai massage and blends techniques sourced in Shiatsu. Muscle elongation, stretching and the palpation of muscle tension inspires openness for energy movement and breath.

Massage

Elements Custom 50 Minutes - $85, 80 Minutes - $125 Your full body massage will offer the perfect level of touch, from relaxing Swedish to deep work. Please guide your therapist to the areas desiring extra attention…creating your dream massage.

Relief 25 Minutes - $50 Swedish massage technique, when concentrated on any area of concern, can quickly relieve tension and improve circulation. This 25 minute time frame may be added to any service as an extension

Elements Hours:  

24 Hour Access with Guestroom Key! 8:00 AM to 8:00 PM - Seven days a week with attendant.

Direct Line: 520.544.1260 Resort Extension: 1260

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RESOURCE INFORMATION Advertising Opportunities Affiliates Airline Information Amenities Americans with Disabilities Act (ADA) Audio/Visual Automated Teller Machines Baby-Sitting Services Balloons Banks Banquet Beverage Selection Banquet Curfews Banquet Equipment Banquet Menu Selection Banquet Terms and Conditions Bell Services Billing Box Lunches Business Center Bus Companies Car Rental Agencies Cash Paid Outs Cash Paying Guests Celebrity/ Dignitary Visits Changing Facilities/Day Use Check Cashing Privileges Check-In and Checkout Coat Check Services Coffee Maker Community Outreach Concierge Convention Center Credit Cards Credit Policy Currency Exchange Dance Floor Decorations Destination Management Companies (DMC) Deposits Diagrams Dietary Requirements Dine Around Directions to the Hotel and Country Club Dressing/Green Rooms Drug Stores Dry Cleaning

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RESOURCE INFORMATION (continued) eEvents Electrical Elevators Emergency Procedures Entertainment Environmental Commitment Exhibits Fax Machines Fax Numbers Fire Codes Fitness Center Flags Floral/Florist Food Donations General Manager Gift Certificates Gift Ideas Golf Course Information Gratuities Group Reservations Identification Program (GRIP) Group Check-In, Arrival and Departures Guest List Manager Guest Rooms Guest Room Deliveries Guest Service Hotline Hair Salon Hospitality Desks Hospitality Suites Functions Hotel Facts/History Hotel Map Housekeeping In Conjunction With (ICW’s) Indemnification In-Room Dining Interpretation/Translation Services Internet Services Key Cards Key Hotel Contacts Kosher Labor Laundry/Valet Limousine Services Linen Selection Liquor Laws Load-In/Load Outs (Production, Decor, & Staging) Loading Dock Local Information Lost and Found Luggage Storage

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RESOURCE INFORMATION (continued) Manager on Duty (MOD) Mail Services Massage Therapy Master Accounts Medical Facilities/Services Meeting Room Capacities Meeting Room Deliveries Meeting Room Rental Meeting Room Set Standard Music/Musicians Newspapers/Publications Office Equipment/Supplies Off Premise Catering Package Room Parking Personalized Group Web Page Pets (policies) Photography Pianos Pools Post-Convention Meeting Post Event Report Posting of Events Pre-Convention Meeting Printing Services Production Guidelines Production Crew Meals Public Transportation Pyrotechnics Radios/Pagers/Nextel’s Recycling Registration Assistance Registration Desks Reservations (RAPID!) Resort Value Pack Restaurants/Lounges Restaurant Reservations Restrooms Resumes Rigging Robes Ropes/Stanchions Rooming Codes/Rooming Lists

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RESOURCE INFORMATION (continued) Safes/Safety Deposit Boxes Security Shipping and Receiving Shopping Signage/Banners Site Inspection/Pre-planning Smoking Sound System Spa Special Meal Requests Storage Suites Sunrise/Sunset Taxes Taxicabs Team Member Recognition Telephones/Telecommunications Tents Theme Parties Tours/Sightseeing Trash Removal Tuxedo/Formalwear Voice Mail Weather Wheelchairs Wired Payment Worship Services Zip-Out Checkout

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ADVERTISING OPPORTUNITIES The hotel offers groups and their affiliates opportunities to sponsor/advertise during the specified dates of the meeting/exhibit. Your Event Manager will provide detailed information and can discuss other ideas not listed below:

Logo products, e.g., keycards, cocktail napkins, to go lunch boxes, etc. Video Channel Plasma Screens Banners/Signage Cyber Cafés GOBO(s) (Swank)

Back to Resource Information AFFILIATES Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space, will work directly with our Events Department. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering/Event Department to set up food, beverage and billing arrangements. Back to Resource Information AIRLINE INFORMATION Airline Nationwide Aero Mexico 1-800-237-6639 Air Canada 1-888-247-2262 Air France 1-800-237-2747 Air India 1-800-223-7776 Air Jamaica 1-800-523-5585 Air New Zealand 1-800-262-1234 Air Tran 1-800-247-8726 Alaska Airlines 1-800-426-0333 All Nippon Airways 1-800-235-9262 American Airlines 1-800-433-7300 Austrian Airlines 1-800-843-0002 British Airways 1-800-247-9297 Continental Airlines 1-800-525-0280 Delta 1-800-221-1212 Frontier 1-800-432-1359 Japan Airlines 1-800-525-3663 KLM Royal Dutch Airlines 1-800-447-4747 Korean Air 1-800-438-5000

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Lufthansa 1-800-645-3880 Midwest Airlines 1-800-452-2022 Northwest (Domestic) 1-800-225-2525 Northwest (International) 1-800-447-4747 Qantas 1-800-227-4500 Singapore Airlines 1-800-742-3333 Southwest Airlines 1-800-435-9792 United Airlines 1-800-521-0810 US Air 1-800-428-4322 Varig 1-800-468-2744 Virgin Atlantic 1-800-862-8621 Airport Information The nearest airport is the Tucson International Airport located 23 miles, approximately 35 minutes, from the Hilton Tucson El Conquistador Golf & Tennis Resort. Guests may also choose to fly into Phoenix Sky Harbor Airport, approximately 100 miles North. Please refer to “Directions to Hotel and Country Club” for maps. Back to Resource Information AMENITIES The Room Service department is happy to service your group gift and amenity needs. Please contact your Event Services Manager for selections or advise your Catering/Event Manager of your specific preferences or budgeting guidelines. All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service gratuity is currently 20%. For a standard delivery, the fee is $3.00. Back to Resource Information AMERICANS WITH DISABILITIES (ADA) The Hotel represents that the Hotel facilities being rented or reserved by you including guest rooms, common areas and transportation services are, and will be, in substantial compliance with applicable public accommodation obligations under the Americans with Disabilities Act. You agree that two weeks in advance of your event, you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space. You agree that you will be responsible for the procurement and payment of all charges for any and all auxiliary aids. We will, upon your request, furnish you with the names of businesses you can contact to obtain these aids. You also agree to be responsible for compliance with the ADA in the set up and conduct of meetings for your event. Back to Resource Information

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AUDIO/VISUAL Swank Audio Visual, our audiovisual company, brings over 65 years of experience in the field of audio visual to your meeting at the Hilton Tucson El Conquistador Golf & Tennis Resort. Swank Audio Visual may be reached by dialing 520-544-1764. Back to Resource Information AUTOMATED TELLER MACHINES There is an ATM conveniently located in the lobby just past the Oasis Gift Shop. There are also ATM locations in Tucson, Arizona at all major bank locations. Back to Resource Information BABY-SITTING SERVICES The following childcare company is licensed, bonded, insured and CPR trained. Parents should arrange directly with the company. Choice Care Agency is not affiliated with the hotel, and as such, the hotel is not responsible for the services rendered by them. The fees for babysitting services vary by vendor and holiday rates may also apply. Direct payment is required to the vendor. No room charges or master billing for babysitting services is permitted. Choice Care Agency, Inc. 2504 E. River Road, Suite 100 Tucson, AZ 85718 520-322-6966 Email: Staff@ChoiceCareAgency.com www.ChoiceCareAgency.com Available 24 Hours a Day, 7 Days a Week (Including Holidays) Back to Resource Information BALLOONS There is a $100.00 clean up fee for the use of helium balloons. All helium tanks must be in an approved safety stand or cart. If disposable (one time use) tanks are used, it is the responsibility of the client to remove them from the property. If left behind, there will be a recycle fee of $20.00 per tank. There must be prior written approval for the use of all displays and/or decorations proposed by guest. Please see the Banquet Event Order (BEO) for other specific contractual information.

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BANKS Bank of America 10775 N. Oracle Road Tucson, AZ 85704 520-219-7420 www.bankofamerica.com Monday-Thursday 9:00am to 5:00pm Friday 9:00am to 6:00pm Saturday 9:00am to 1:00pm First National Bank of Arizona 10195 N. Oracle Road Tucson, AZ 85704 520-229-8299 www.fnbaonline.com Monday-Thursday 9:00am to 4:00pm Friday 9:00am to 5:00pm Wells Fargo 10585 N. Oracle Road Tucson, AZ 85704 520-219-0223 www.wellsfargo.com Monday-Thursday 9:00am to 5:00pm Friday 9:00am to 6:00pm Saturday 9:00am to 1:00pm Compass Bank 7000 N. Oracle Road Tucson, AZ 85704 520-742-1790 Monday-Thursday 9:00am to 4:00pm Friday 9:00am to 6:00pm Closed on Saturday-Sunday www.compassbank.com **PLEASE DIAL 1190 OR 1191 FOR ADDITIONAL INFORMATION Back to Resource Information

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BANQUET BEVERAGE SELECTION The Hilton Tucson El Conquistador Golf & Tennis Resort offers a choice of standard and premium beverages on banquet bars. Please see banquet menus for our current selection. As the availability of some of the items vary, this list may or may not be complete and is subject to change. Specialty items are available upon request. All banquet bars serve wines by the glass, domestic and imported beers, soft drinks, juices, mineral water, and non-alcoholic beers and wines. Blended drinks and champagne by the glass are available upon request. Back to Resource Information BANQUET CURFEWS There is an outdoor function curfew of 10:00 PM. In accordance with Arizona liquor laws, all alcoholic beverage sales will conclude at 2:00 AM. Hotel reserves the right to terminate service based on level of consumption of alcohol. Back to Resource Information BANQUET EQUIPMENT Many items in our banquet inventory are for your use at no additional charge (based on availability). If there are costs associated with equipment not in our inventory, those will be passed on to your group. For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information BANQUET MENU SELECTION We request that banquet menus, room arrangements, and other details pertinent to your convention be submitted to your Catering/Event Manager thirty (30) days prior to your conference date. We are happy to custom design menu proposals for your group and assist in selecting the proper menu items and program arrangements to ensure a successful event. Specialty and theme parties may be designed to meet your particular needs. Special meal requests can be accommodated. Please advise your Catering/Event Manager in advance of any special dietary requirements. Banquet menus are available separately. Back to Resource Information

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STANDARD BANQUET TERMS AND CONDITIONS 1. ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space assigned indicates the space is tentatively being held and will be held on a definite basis upon signing of the Banquet Event Order (“BEO”). The terms and conditions of any group sales or catering sales agreement previously signed regarding this event remain in force and the BEO is intended to provide specific function/event information in support of the original agreement. If for any reason the function space reserved is not available for your event, you agree that we may substitute space of appropriate size and comparable quality for your event. If you plan to print or publish the assigned space, please contact us first to confirm the room assignment.

2. GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours (3 business days) before your event, you must inform us, in writing, of the exact number of people who will attend your event. The services, products, fees, etc. as noted will be provided at the time of your event and you will be charged based on the event guarantee that you give us or the number of people indicated at the time you signed the sales agreement or the BEO, whichever is greater. We will not serve more than 3% over this guaranteed minimum.

3. LABOR CHARGE: If the guaranteed number for your event is less than 25 persons, we will add a labor charge to your account. This will be used to cover our costs of the event and will not be distributed as a service charge or gratuity to our employees working at your event.

4. OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests, invitees and other persons vacate the designated event space at the end time indicated on the final BEO. You further agree to reimburse us for any overtime wage payments or other expense incurred by us because of your failure to comply with these regulations.

5. GRATUITY & SERVICE CHARGE: 22% of the food and beverage total, plus any applicable state or local tax, will be added to your account as a service charge. This service charge is not a gratuity and is the property of the Hotel to cover discretionary costs of the Event.

6. PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at the time of your event. We will communicate these increases to you in advance. We will require written confirmation that you agree to pay these increased prices. Alternatively, we, at our option, may in such event make reasonable substitutions in menus and you agree to accept such substitutions.

7. SET-UP CHARGES. Should extensive meeting room set-ups or elaborate staging be required, there will be a set-up charge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to any Hotel property as a result of drayage related to your event, whether caused by you, your agents, employees, or contractors. Please refer to the “Miscellaneous Fees” page of the banquet menu’s for additional set-up related fees.

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STANDARD BANQUET TERMS AND CONDITIONS (CONTINUED) 8. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring alcoholic beverages into the Hotel. A Hold Harmless Agreement and Liability Insurance are required if food or beverage products not purchased and served by Hotel staff are brought in for consumption by your guests. Service fees will apply to any outside food or beverage served in our function space regardless if Hotel labor is required. 9. AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel facilities being rented for you including guest rooms, common areas and transportation services will be in compliance with our public accommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to your event. You agree to pay all charges associated with the provision of such aids by the Hotel. 10. PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements or promotional materials in connection with your function which specifically reference the Hilton name or logo. Hilton does not offer or accept any terms or conditions which provide commissions, rebates, HHonors points or other forms of compensation related to revenue for food, beverage, room or equipment rental. 11. CANCELLATION: You may cancel this Agreement only upon giving written notice to us. The parties agree and understand that in the event of a cancellation, our actual damages would be difficult to determine. Therefore, you agree to pay the liquidated damages outlined in your sales agreement, if any, or the guarantee amount as set forth in paragraph 2, whichever is greater. As products and services must be purchased and scheduled in advance, notification seven (7) business days or less before the event will require all charges (including labor and service fees, rentals and applicable taxes) for the final guarantee or contracted number of guests will be charged. Additional damages may be owed for cancellation of your sleeping room contract. 12. CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local laws including health and safety codes and federal anti-terrorism laws and regulations. Group agrees to cooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. You assume full responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our premises during the time of your event. Should you require any rigging services for this event, all such services must be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associated therewith. Back to Resource Information

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BELL SERVICES Our bell services department is responsible for the movement of your luggage and the delivery of all non-food and beverage amenities and golf bag handling/storage. Porterage charges will be set forth in your contract. The current rate is $10.00 per person round trip, plus state tax, and is subject to change. Departure notices and bag pulls should be coordinated with your Catering/Event Manager. Golf bag storage should be coordinated with your Catering/Event Manager. Back to Resource Information BILLING Should you require a master account for billing purposes, please complete and return our credit application. Upon approval, master accounts will be assigned per your instructions. Please be sure to advise your Catering/Event Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site daily review with the Group Billing Coordinator. Back to Resource Information BOX LUNCHES Box lunches are available through your Catering/Event Manager. We can help you create your own customized lunch. If you wish to order box lunches for your group, your Catering/Event Manager will arrange the order for you and provide delivery to your specified location on the property. Back to Resource Information BUSINESS CENTER Whatever your business needs are, they can all be accommodated through our in-house Business Center, available 24 hours per day with your guest room card key. Staff can be provided at your request. Prices are quoted on an individual basis, depending on the type of equipment needed as well as the scope of the job requested. Please discuss your specific group’s needs, please refer to the Business Center or discuss them with your Catering/Event Manager. Whether you require a fully operational office setup on property or various limited services, the Business Center is designed with everyone’s needs in mind.

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BUSINESS CENTER (continued) For large quick printing or copying jobs, we recommend calling: Alphagraphics Cowboy Copies 7306 N. Oracle Road 7625 North Oracle Road Tucson, AZ 85704 Tucson, AZ 85704 520-297-7371 520-825-4699 Monday-Friday 7:00am – 8:00pm Monday-Friday 7:00am – 6:00pm Saturday 9:00am – 5:00pm Saturday – Closed Sunday – Closed Sunday – Closed Kinko’s 2220 W. Ina Road Tucson, AZ 85741 520-877-9221 Monday-Friday 7:00am - 11:00pm Saturday-Sunday 9:00am - 7:00pm Back to Resource Information BUS COMPANIES Arrangements can be made through our in-house Destination Services Department. Please contact Ann Bridges at 520-544-1210. Back to Resource Information CAR RENTAL AGENCIES Following are the three Hilton Tucson El Conquistador Golf & Tennis Resort preferred companies, their locations, and contact numbers. Hertz Rent-A-Car (800-654-3011) 520-572-8360 3720 W. Ina Road Tucson, AZ Enterprise Rent-A-Car (800-736-8222) 520-498-2306 8700 N. Oracle Road Tucson, AZ *Enterprise will pick you up at the resort and take you to their offices to rent a vehicle. Budget Rent-A-Car (800-527-0700) 520-544-6118 401 W. Orange Grove Tucson, AZ Back to Resource Information

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CASH PAID OUTS Paid Outs may be processed Monday-Friday during normal business hours (8:00 AM-5:00 PM). Should you wish to process a paid out on Saturday or Sunday or if the amount requested is $1,000.00 or more, please contact your Catering/Event Manager (prior to your group's arrival) for special instructions. Back to Resource Information CASH PAYING GUESTS In the event a hotel guest does not have a major credit card to secure his/her room, the Hilton Tucson El Conquistador Golf & Tennis Resort will require full payment in advance for room and tax charges. In addition, there will be a $25.00 per day refundable deposit for incidental charges. If the guest does not wish to establish credit for incidental charges, the guest room phone will be restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets and movie charges will also be restricted. Back to Resource Information CELEBRITY/DIGNITARY VISITS Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality. Your Catering/Event Manager is happy to work with you to accommodate any needs you have. Back to Resource Information CHANGING FACILITIES/DAY USE Please contact your Catering/Event Manager regarding our changing facility located in the fitness center. This facility includes showers, towels, blow dryers and lockers. There may be a half-day rate charged. The hours of guest room availability for day use will depend on occupancy of the hotel. Back to Resource Information CHECK CASHING PRIVILEGES Hotel guests may cash checks at the Front Office. The check must be imprinted with the guest’s name and address and made out to Hilton Tucson El Conquistador Golf & Tennis Resort. Identification may be required. Back to Resource Information

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CHECK-IN AND CHECKOUT Hotel check-in is 4:00 PM., and checkout is 12:00 PM. All guests arriving before 4:00 PM will be accommodated as rooms become available. Our Guest Service Department can arrange to check luggage for those guests arriving early when rooms are not available and for guests attending functions on departure day. Early Departure Your guests will have the opportunity to confirm their departure date at check-in. Once this departure date has been confirmed, there will be a $50.00 early departure fee assessed in the event the guest departs prior to the confirmed departure date. Late Departure Late checkouts are available upon request and subject to availability. Please contact the Front Desk directly to discuss availability and associated fees. Satellite Check-In Satellite check-in is available. The following conditions must be met in order to be eligible for consideration; arrival manifest provided three (3) days in advance of major arrival. The success of a satellite check-in is very dependant on the hotel's occupancy the evening before and flow of your arrival manifest. Your Catering/Event Manager will be able to discuss these issues in more detail to determine if this is the correct solution for your arrival. Zip Checkout With zip checkout, your room folio is provided at your door early in the morning of your departure except in the Casita area due to weather stripping on doors. Simply verify the charges, use the television remote, press the zip-out/check-out to check-out. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. COAT CHECK SERVICES Arrangements can be made through our in-house Destination Services Department. Please contact Ann Bridges at 520-544-1210. Back to Resource Information COFFEE MAKER Our Cuisinart dual cup single brew coffee and tea makers are a standard amenity in our guestrooms. Back to Resource Information

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COMMUNITY OUTREACH Being an integral part of our community is a corner stone of every day life at the Hilton El Conquistador Resort. Team members volunteer their time and energy to support worthy causes such as The American Cancer Society’s Relay for Life, Project Graduation, Tucson Community Food Bank and the Ronald McDonald House just to name a few. Back to Resource Information CONCIERGE Please dial x1190 or x1191 for concierge assistance with any special requests ranging from restaurant recommendations and reservations to hot air ballooning and any other activities. Back to Resource Information TUCSON CONVENTION CENTER 260 S. Church Avenue Tucson, AZ 85701 520-791-4101 www.tucsonaz.gov/tcc Located approximately 22 miles from the resort. Back to Resource Information CREDIT CARDS The Hilton Tucson El Conquistador Golf& Tennis Resort accepts most major credit cards including American Express, Discover, MasterCard and Visa. Back to Resource Information CREDIT POLICY Unless you have established credit in advance with us, you will pay the entire contract price in cash or by certified check at least three business days prior to your function or by personal bank check two weeks prior to your function. If you would like to establish credit, please contact your Catering/Event Manager. Back to Resource Information CURRENCY EXCHANGE The front desk exchanges most currency at the prevailing rate plus a 10% service charge. Each guest is limited to a currency exchange of $100.00 per day, with identification. If a large amount of money is to be exchanged, we strongly recommend handling the exchange through your home bank. Back to Resource Information

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DANCE FLOOR Whenever possible, dance floor will be provided for your event at no extra charge for indoor events. Our dance floor squares are 4’x 3’. Hotel reserves the right to determine actual size based on availability. Any rental costs incurred will be the responsibility of the client. Back to Resource Information DECORATIONS Please contact your Catering/Event Manager for a description of items available as well as complete party package menus. We are happy to suggest ideas on novel favors, souvenir menus, printed programs, creative ice carvings, theme food presentations, and room accent decor and specialty linens. We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain insurance covering it. All displays and/or decorations will be subject to our written approval and we reserve the right to contract and charge for hotel staff to provide the labor for any installations or removals of such. Centerpieces are not standard and are not provided by the resort. Back to Resource Information DESTINATION MANAGEMENT COMPANY (DMC) Ann Bridges Destination Services 10000 N. Oracle Road Tucson, AZ 85704 520-544-1210 ann.bridges@hilton.com www.hiltonelconquistador.com Back to Resource Information DEPOSITS Required group Cash Deposits are outlined in your sales contract. Cash Deposits may be made at anytime throughout your stay and placed to your master account balance. Full pre-payment of room and tax is required for guests not wishing to utilize a credit card upon check-in. Back to Resource Information

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DIAGRAMS Diagrams are available on our website or contact your Catering/Event Manager. If diagrams are not provided, room set-up will be at the discretion of the resort. Back to Resource Information DIETARY REQUIREMENTS Our Chef will provide meals for your attendees with special dietary requirements. Please advise your Catering/Event Manager if a special meal is required. Back to Resource Information DINE AROUND Dine-a-rounds either off property or using the resort’s restaurants can be scheduled through your Catering/Event Manager. Back to Resource Information

DIRECTIONS TO HOTEL AND COUNTRY CLUB From Tucson International Airport As you exit the airport, you will be on Tucson Blvd. which veers (left) onto Benson Highway. Travel 3 miles north on Tucson Blvd. and .6 mile northwest on Benson Highway to Kino Parkway and turn north (right). Travel .6 mile on Kino Parkway to the I-10 West freeway entrance. Travel 15.1 miles on I-10, take the Ina Road exit and turn east (right). Travel 5.2 miles on Ina Road to Oracle Road and turn north (left). Travel 4 miles on Oracle Road to El Conquistador Way and turn east (right). Travel .5 mile on El Conquistador Way and turn (veer) right on Lipscomb Way (El Conquistador entrance).

Gates Pass

Santa Catalina

Mountains

Valencia Road

El Conquistador Way

Ina Road

Tucson Blvd

Sunrise

Prince Road

Speedway

22nd Street

Kino Pkw

y

Oracle R

oad

I-10 Wes

I-10 East

Benson Hwy

Swan R

oad

I-19 South

Tucson International

Airport

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From Sky Harbor Airport in Phoenix As you exit the airport, follow the signs to I-10 east to Tucson, exit left (east) on Tangerine Road, turn right (south) on Oracle Road. Turn left (east) on El Conquistador Way, turn right on Lipscomb Way to the Hilton Tucson El Conquistador Golf & Tennis Resort.

Oracle

I-8

I-19 South

Tangerine Road

Ina Road

Catalina

El Conquistador Way

Sunrise

I-10 East Tucson

International Airport

Santa Catalina

Mountains

Ora

cle

Roa

d Casa Grande

I-10 East

Phoenix Sky Harbor

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To El Conquistador Country Club Drive to the Hilton entrance (Oracle Road). Turn right (north) onto Oracle Road. Turn left (northwest) onto Pusch View Lane (at the first light, about 1 mile). Bear left (west) onto Lambert lane. Turn right (north) onto La Canada (at the stop light). Approximately ½ mile on left is Country Club entrance.

10555 N. La Canada Drive

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First Avenue

El Conquistador Country Club

La C

anad

a

Lambert Lane

Ora

cle

Roa

d

Pusch View Lane

Calle Concordia

El Conquistador Way Magee Road To I-10 Ina Road

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DRESSING/GREEN ROOMS Please contact your Catering/Event Manager regarding our changing facility located in the fitness center. This facility includes showers, towels, blow dryers and lockers. There may be a half-day rate charged. The hours of guest room availability for day use will depend on occupancy of the hotel. Back to Resource Information DRUG STORES Walgreen’s 12965 N. Oracle Road Oro Valley, AZ 85729 520-825-4483 Open 24 Hours CVS 6484 N. Oracle Road Tucson, AZ 85704 520-297-8397 Front Store Hours: 7:00 am – 10:00 pm Pharmacy Hours: Monday-Saturday / 9:00 am – 9:00 pm Sunday / 10:00 am – 6:00 pm Back to Resource Information DRY-CLEANING Laundry services are available by dialing extension 66. Garments picked up prior to 9:00 am are returned to guests by 6:00 pm the same evening. Please note that there is no service on the following Holidays: Memorial Day, July 4, Labor Day, Thanksgiving, Christmas and New Year’s. Back to Resource Information eEVENTS Hilton Family’s online booking channel for small groups and meetings, including up to twenty-five (25) guestrooms, meeting room, food and beverage and audio visual. Go to www.hilton.com and select “Groups and Meetings.” Back to Resource Information ELECTRICAL The Engineering Department provides assistance with all your mechanical and electrical needs. Please contact your Catering/Event Manager if you require an electrical services request form to secure additional power and/or labor services. All requests for power requirements are to be communicated to your Catering/Event Manager. Refer to the Productions Guidelines section for policies and see forms for pricing and ordering.

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Electrical Power Information for Meeting Event Areas Turquoise I: 1-200 amp 3 phase North end of building. 1-200 amp 3 phase on

the banquet side of room.3-30 amp. 3 phase outlets. A 125 amp 3 phase transformer can be installed in the room.

Turquoise II: 1-200 amp 3phase on the banquet side of room. 2-30 amp. 3 phase outlets. A 125 amp 3 phase transformer can be installed in the room.

Turquoise III: 1-225 amp 3 phase on the south side of room. This is a 400 amp panel so another breaker could be installed for even more power. 7-30 amp. 3 phase outlets. A 125 amp 3 phase transformer can be installed in the room.

Coronado I: 2-30 amp 3 phase outlets.

Coronado II: 2-30 amp 3 phase outlets. A 125 amp 3 phase transformer can be installed in the room.

Agave I: 1-30 amp 3 phase outlet. Agave II: 1-30 amp 3 phase outlet. Agave III: 1-30 amp 3 phase outlet. Joshua I: 1-30 amp 3 phase outlets Joshua II: 1-30 amp 3 phase outlets. Canyon I 1-30 amp 3 phase outlets Canyon II: 1-30 amp 3 phase outlets Canyon III: 1-30 amp 3 phase outlets Canyon IV: 1-30 amp 3 phase outlets

Volleyball Courts at El Conquistador Way location: No Power available. Will need to rent a generator.

Boardroom: 1-20 amp outlet. Seminar Room: 2-20 amp outlets Pool/Main Building: 2-30 amp 3 phase outlets. A 125 amp 3 phase transformer can be installed poolside. Sunset Point: 3-30 amp 3 phase outlets. 6-20 amp outlets.

Minimal power is available in wall outlets in all event rooms.

(Note: Refer to electrical form located in the back of this guide for electrical power/equipment charges.)

All electrical wiring must meet the electrical codes. Our Engineering Department can assist you to ensure compliance. Back stage traffic areas where cabling is run across carpet or exits must be covered with rubber mats and taped down to ensure safe egress for stage hands and meeting participants. Frequently the Fire Marshall will visit the hotel during productions to ensure these codes are met.

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Power in the Presidio Presidio 1 4- 20 amp 120 volt outlets, 5- 20 amp 120 volt outlets in ceiling that can be made hot. (Check with engineering first) 2- 30 amp 3ph 120/208 volt outlets. These outlets could be used as 6-20 amp 120 volt outlets. 200 amp 3ph 120/208 volt service could be used, but it would require Presidio 1-2 to be joined. Group will need to provide pigtails and breakout panel. Presidio 2 4- 20 amp 120 volt outlets, 5- 20 amp 120 volt outlets in ceiling that can be made hot. (Check with engineering first) 2- 30 amp 3ph 120/208 volt outlets. These outlets could be used as 6-20 amp 120 volt outlets. 200 amp 3ph 120/208 volt service could be used in room. Group will need to provide pigtails and breakout panel. Presidio 3 2- 20 amp 120 volt outlets, 8- 20 amp 120 volt outlets in ceiling that can be made hot. (Check with engineering first) 1- 30 amp 3ph 120/208 volt outlets. These outlets could be used as 3-20 amp 120 volt outlets. 200 amp 3ph 120/208 volt service could be used, but would require Presidio 3-4 to be joined. Group will need to provide pigtails and breakout panel. Presidio 4 2- 20 amp 120 volt outlets, 8- 20 amp 120 volt outlets in ceiling that can be made hot. (Check with engineering first) 1- 30 amp 3ph 120/208 volt outlets. These outlets could be used as 3-20 amp 120 volt outlets. 200 amp 3ph 120/208 volt service could be used in room. Group will need to provide pigtails and breakout panel. Presidio 5 8- 20 amp 120 volt outlets, 10- 20 amp 120 volt outlets in ceiling that can be made hot. (Check with engineering first) 4- 30 amp 3ph 120/208 volt outlets. These outlets could be used as 12-20 amp 120 volt outlets. 200 amp 3ph 120/208 volt service could be used in room. Group will need to provide pigtails and breakout panel.

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Each room has 1 floor outlet that is shared with another outlet. Rating for these outlets are 20 amps if the other outlet is not in use. There is only 1-200 amp 120/208 volt service available in the whole Presidio Ballroom. We do have a 125 amp 3ph 120/208 volt service that could be used in Presidio 2-4-5. This would require that the service come from the Turquoise electrical room and not in use in that area. Group will need to provide pigtails and breakout panel. Also Presidio has a shared 150 amp 3ph 120/208 volt service. 1- 150 amp 3ph 120/208 volt disconnect is behind Presidio 4 and another 150 amp 3ph 120/208 volt disconnect is on the west wall of Presidio 5. This service shares its power with the ceiling outlets and the 6- 30 amp 120/208 volt outlets in Presidio 3-4-5. If the ceiling outlets and the 6- 30 amp outlets are not being used, then this 150 amp service could be used. (check with engineering first). Group will need to provide pigtails and breakout panel.

Palo Verde 1, Palo Verde 2, Mesquite

Each room has 1-20 amp outlet.

(Please call Engineering for questions regarding power)

(520) 544-1730

FAX (520) 544-1227 Back to Resource Information

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ELEVATORS The Hilton Tucson El Conquistador Golf & Tennis Resort has 6 guest elevators. One is located in the main lobby just past the front desk. The remaining elevators are located between each guestroom building. Back to Resource Information EMERGENCY PROCEDURES The Hilton Tucson El Conquistador Golf & Tennis Resort is fully prepared to handle different types of situations to assist our guests. The following is information on our emergency procedures: • The hotel internal emergency number is 1911.

• The hotel has an emergency response team 24 hours a day. In the event of an emergency, calling the emergency number 1911 will initiate the appropriate response.

• Paramedics, Fire Department, and the Police Department are all located approximately 10-15 minutes from the hotel.

• Our Security Department, as well as a small number of other employees, are trained in CPR and First Aid.

• Emergency evacuation routes and procedures are located on the inside of all guest room doors.

• Nearest hospital and emergency room: Oro Valley Hospital 1551 E. Tangerine Road Oro Valley, AZ 85755 520-901-3500 Approximately 5 miles away

Back to Resource Information ENTERTAINMENT The Hilton Tucson El Conquistador Golf & Tennis Resort has key contacts in the entertainment industry, which make it possible to assure satisfaction and secure the best local, national, and international talents. The city requests that outdoor entertainment end no later than 10:00 pm. Please contact your Catering/Event Manager for assistance in booking entertainment. Back to Resource Information ENVIRONMENTAL COMMITMENT At Hilton Hotels Corporation, protecting the environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to “Reduce – Reuse – Recycle” as much as we can. Back to Resource Information

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EXHIBITS Please request the resort’s Production Guidelines from your Event Services Manager. Back to Resource Information FAX MACHINES A guest fax machine is conveniently located at the Front Desk. Our Guest Services Agents will assist you with your faxing needs. Please contact your Catering/Event Manager for fax machine rental options. Back to Resource Information FAX NUMBERS For Guests: 520-544-1228 Sales/Catering/Event Services office: 520-544-1222 Reservations office: 520-544-1224 Back to Resource Information FIRE CODES The following are a few general regulations that typically fall under local fire authority’s specifications. They should be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms, as well as all other applicable laws, codes, and regulations. Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they are leading. There will not be any setup permitted in front of any exit doors. All room sets must be in compliance with the local Fire Department regulations pertaining to occupancy load, mandatory aisles and ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or extensive productions with staging and props must have a certified permit from the local Fire Marshall. All associated fees for permits, floor plan approval and stand-by fire watch are your responsibility and final approved copies must be received at least three days prior to the event. Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or impediments to full instant use of fire or other emergency.

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FIRE CODES (continued) No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or visibility thereof. Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to confuse the direction of the exit. No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger of ignition of combustible materials or injury to occupants. Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive production plans. Distance between tables must be equal to or greater than the required aisle width plus 19” for chairs on one or 38” for chairs on both sides. For the safety of persons and property, no fireworks, smoke and fog machines or incendiary devices may be used indoors at the resort. You agree to indemnify us for any damage caused to any resort property as a result of drayage related to your event, whether caused by you, your agents, employees or contractors. It is ultimately the group’s responsibility to ensure that your event complies with all applicable laws, including, but not limited to fire and safety codes, rules and regulations. Back to Resource Information FITNESS CENTER Hours of Operation 24-hour access with guestroom key. 8:00 am to 8:00 pm – Seven days a week with attendant. Elements of Innovation 8:00 am to 8:00 pm – Seven days a week Back to Resource Information FLAGS Our Banquet Department currently has two United States flags and two Arizona State flags and one Mexican flag in inventory. If you require additional flags, please discuss rental costs with your Catering/Event Manager. Back to Resource Information

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FLORAL/FLORIST Our in-house Destination Services Department would be happy to assist you with beautiful table and buffet centerpieces for your event. Please contact Ann Bridges at 520-544-1210. Back to Resource Information FOOD DONATIONS Hilton is committed to assist our communities in the effort to alleviate hunger in this country. Our hotels often have prepared food available from over-production that can be donated to charitable organizations for service to their constituencies. We ask you to cooperate with us in this endeavor, as we provide offerings to the Tucson Community Food Bank. Back to Resource Information GENERAL MANAGER Mr. Lynn Ericksen’s assignment as General Manager of the Hilton Tucson El Conquistador Golf & Tennis Resort is the latest in a 24 year career with the Hilton family of brands. As General Manager in six full service properties, Mr. Ericksen has served in Ontario, California; Sacramento, California; Spokane, Washington; Pittsburgh, Pennsylvania; Cambridge, Massachusetts and most recently at The Hilton Sedona Resort and Spa in Sedona, Arizona. His career includes service in a broad range of professional, civic and community organizations including Board Member of The Arizona Hotel & Lodging Association, Board of the Northern Pima County Chamber of Commerce, Treasurer of the Sedona Chamber of Commerce, Chair of Sacramento Convention & Visitors Bureau, President of Sacramento Hotel Association, Board Member of Spokane Convention and Visitors Bureau, Spokane Chamber of Commerce and the Spokane Public Facilities District. Mr. Lynn Ericksen is thrilled to welcome your group to the Hilton Tucson El Conquistador Golf & Tennis Resort and is accessible as needed. Back to Resource Information GIFT CERTIFICATES A gift certificate is a wonderful way to reward your attendees, staff or sporting event winners. Gift certificates are available for purchase through our concierge and are designated for restaurants, lounges, logo shops, retail shops and guest room charges. A gift certificate can be used as a credit to the guest room account. Please contact your Catering/Event Manager for further details. Back to Resource Information

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GIFT IDEAS http://www.hiltontohome.com/ - The Hilton Serenity Collection http://www.hilton.corplogoware.com/?rep=hilton - Olympic Merchandise http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection Back to Resource Information GOLF COURSE INFORMATION The Hilton Tucson El Conquistador Golf Courses offer you the very best; scenic fairways, rolling greens, the beautiful sweeping views of the Santa Catalina Mountains and the Tucson valley below. The courses are open to the public seven days a week. Transportation for your group can be arranged through your Catering/Event Manager in advance. Golf Course Information Green Fees $125.00 Riders $ 20.00 Club Rental $ 50.00 Shoe Rental $ 10.00 Twilight Rate $ 55.00 Club Twilight Rental $ 50.00 Repeat Rounds $ 20.00 (same day) Tee Times are booked every nine (9) minutes. Facilities

• Two 18-hole Championship Courses, Conquistador and Canada • Nine-hole Course, Pusch Ridge (located at the resort) • P.G.A. Certified Staff • Private Instruction and Clinics • Full Service Practice Facility

Back to Resource Information GRATUITIES Informally known as tipping, in the United States tipping is voluntary. Tips are supposed to be rewarded for services performed as well as a supplement to an employee's income (gratitude). Recommendations for housekeeping - $2.00 per day, Bellman - $1.00 per bag and discretionary for above and beyond services provided for you. Back to Resource Information

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GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.) Manage room blocks proactively with automated cross-reference of group registration lists against hotel reservations.

Automates the process of all reservations booked within or around an associated group block

Reduces exposure to attrition Ability to monitor booking pace No charge – it’s FREE

Back to Resource Information GROUP CHECK-IN, ARRIVALS AND DEPARTURES The Hilton Tucson El Conquistador Golf & Tennis Resort has a porte cochére with ample room for bus loading and unloading. This area may be reserved and set up for satellite check-in and convention registration, depending on your arrival pattern. Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have agreed to accept a letter of guarantee from your organization, and it is on file at time of check-in. If your guests are arriving via group transportation and an arrival manifest has been supplied, we will be happy to have all of the rooms assigned in advance and key packets prepared. If your guests will be arriving at scattered times throughout the day with no transportation arrangements made or arrival manifest, we will assign rooms on a first-come, first-serve basis. Back to Resource Information GUEST LIST MANAGER An on-line tool provided by Hilton to group customers that allows them to manage their group’s reservations on-line and provides on-line guest list information 24 hours a day. Back to Resource Information

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GUEST ROOMS Room Type Number of Rooms Sonoran Suite (1234) / Conquistador Suite (5100) ..................................................... 2 Executive Suites .......................................................................................................... 2 Junior Suites .............................................................................................................. 41 Casita Suites .............................................................................................................. 43 Standard King ............................................................................................................ 84 Double Queens ........................................................................................................ 252 Hospitality Suites ......................................................................................................... 4

i Nine rooms for guests with disabilities i Each Casita Suite has two connecting bedrooms with two queens each i In the main house there are 44 pairs of standard connecting rooms i Of the 92 total suites, 47 have fireplaces Arizona state law and local enforcement of national fire codes mandate that there is a maximum of four guests per room (adults/children). Hilton is pleased to present “The Serenity Collection”, today’s premier bedding package including pillow top mattress and luxury linens. Did you enjoy your night’s sleep? Visit www.pacificcoast.com to order your own Serenity bed. Back to Resource Information GUEST ROOM DELIVERIES Bell Services delivers non-food or packaged deliveries to the guest rooms. The charge for deliveries is as follows: under the door - $2.00 per envelope ($2.50 if personalized) deliveries inside the room - $3.00. Please contact your Catering/Event Manager for pricing on more detailed or elaborate deliveries. Back to Resource Information GUEST SERVICE HOTLINE Guests with specific needs or requests may pick up a house phone and dial “0”. A hotel operator will direct your needs to the appropriate hotel contact. Back to Resource Information HAIR SALON Alta Moda Hair Salon 10000 N. Oracle Road Tucson, AZ 85704 520-544-1221 Monday-Saturday / 9:00 am – 5:00 pm Sunday – By Appointment Only Back to Resource Information

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HOSPITALITY DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information HOSPITALITY SUITES FUNCTIONS A food and beverage minimum of $450.00 per day is required for each Sunset Hospitality Suite reserved. HOTEL FACTS/HISTORY The following is a fact sheet for the Hilton Tucson El Conquistador Golf & Tennis Resort: Location: Oro Valley, Arizona Address: 10,000 N. Oracle Road Telephone: 520-544-5000 Fax: 520-544-1222 Reservations: 520-544-1224 Website: www.hiltonelconquistador.com Developer: George Johnson Managed By: Hilton Grand Opening: February 1983 Last Renovation: Completed in August, 2008 Designers: Zybrowski Group Employees: 400 Full-Time, 250 Part-Time The Hilton Tucson El Conquistador Golf & Tennis Resort is located on 500 acres of serene, colorful high Sonoran Desert terrain in the foothills of the majestic Santa Catalina Mountains. The magnificent granite cliffs of Pusch Ridge rise directly behind our premier Mobil Travel Guide Four-Star and AAA Four-Diamond resort and recreation paradise. Back to Resource Information HOTEL MAP Attendees may receive a map in their key packet when they arrive at the hotel. Your Catering/Event Manager can customize the map for your guests to state your group name and show locations and directions for your special functions at $2.00 each. Back to Resource Information

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HOUSEKEEPING Daily housekeeping services, which consists of general cleaning, take place between 8:00 am and 4:15 pm. Should one of your guests require special times of service, requests may be made directly with Housekeeping or your Catering/Events Manager, as well as by completing the in room service request card. The suggested housekeeping gratuity is $2.00 per day. Some groups may have the gratuity rate predetermined in the contract and billed to the master account. Each guest room is provided with several special service amenities either at no charge or for a nominal fee. These items include: an iron and ironing board, coffee makers, hairdryers, in-room safe, bath/shower amenities, and extra pillows. Additional bedding available for children: cribs and rollaways. Please note there is a maximum of four persons (including children) allowed per room. Back to Resource Information IN CONJUNCTION WITH (ICW’S) Any group hosting an In-Conjunction with Event is solely responsible for all charges and activities. The hosting convention must authorize all arrangements for meeting space, assignments, food, beverage, etc. Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space and separate billing, are subject to credit approval. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all ICW’s should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering Department to set up food, beverage and billing arrangements. Back to Resource Information INDEMNIFICATION To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Hotel, Hilton, and the Owner, and their respective employees and agents against all claims, losses or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney’s fees), arising out of or connected with your function, except those claims arising out of the sole negligence or willful misconduct of the hotel. Back to Resource Information

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IN-ROOM DINING Our In-room Dining is open from 6:00 am to 11:00 pm daily for breakfast, lunch, dinner, snacks and beverage service. We are happy to offer convenient doorknob ordering for breakfast service. In-Room Dining can be reached at extension 1717 in-house. A variety of amenities are also available through room service. Room service gratuity is 20% and is posted automatically on all checks. There is also a delivery fee of $3.00 per order. Back to Resource Information INTERPRETATION/TRANSLATION SERVICES Please contact your Catering/Event Manager for assistance. Back to Resource Information INTERNET SERVICES The Hilton Tucson El Conquistador Golf & Tennis Resort provides numerous Internet Services. Time Warner is our Internet Service Provider. You may reach our IT Department at extension 1128 and they will be happy to answer any questions concerning your system. Back to Resource Information KEY CARDS Please contact your Catering/Event Manager if you would like keys to any of your meeting, office, or hospitality rooms. If you wish to have a lock changed there will be a $50.00 charge per room and you may be required to sign a hold harmless agreement. Back to Resource Information (Customized) KEY CARDS We offer many opportunities for your organization or sponsors to brand. Please contact your Catering/Event Manager for options and associated fees. Back to Resource Information

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KEY HOTEL CONTACTS The Hilton Tucson El Conquistador Golf & Tennis Resort Managing Committee consists of the following people: General Manager Lynn Ericksen Resident Manager Michael Hammer Director of Food & Beverage Vincent Robinson Director of Finance Jim Hale Director of Front Office Levi Seidensticker Executive Chef Jan Osipowicz Director of Housekeeping Sally Medina Director of Sales and Marketing Julia Hansen Director of Catering LeeAnn Perry Director of Events Devon Sloan, CMP Back to Resource Information KOSHER We offer a variety of Kosher Meals to our guests. These meals are prepared for us by Gourmet Foods (Siegel’s) and are “Glatt Kosher”. Please ask your Catering/Event Manager for kosher suggestions. Back to Resource Information LABOR The Hilton Tucson El Conquistador Golf & Tennis Resort is a non-union hotel. Back to Resource Information LAUNDRY/VALET – SEE DRY CLEANING Complete laundry services are also available by dialing extension 66 in-house. Garments picked up prior to 9:00 am are returned to guests by 6:00 pm the same evening. Please note that there is no service on the following Holidays: Memorial Day, July 4, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. There is a self-serve washer and dryer available to guests at the resort. They are located on the second floor between buildings three and four. . Back to Resource Information LIMOUSINE SERVICES Arrangements can be made through our in-house Destination Services Department. Please contact Ann Bridges at 520-544-1210. Back to Resource Information

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LINEN SELECTION A variety of table linens are available for your various functions (based on availability). If you desire specialty linen, or would like quotes on theme-coordinated linens and chair covers, please consult your Catering/Event Manager. Linen colors:

Napkins Tablecloths Ivory Ivory Sage Sage Black White Wedgwood Blue Wedgewood Blue Sandalwood Sandalwood White Red Back to Resource Information LIQUOR LAWS The State of Arizona has strict liquor laws that must be followed by the Hilton Tucson El Conquistador Golf & Tennis Resort. Because the hotel is only licensed-authorized to sell and serve alcoholic beverages that were purchased by the Hilton Tucson El Conquistador Golf & Tennis Resort, no group may bring in their own alcohol to be served. The legal drinking age in the state of Arizona is 21. Your Catering/Event Manager may provide a copy of some of the applicable State of Arizona liquor laws upon request. Back to Resource Information LOAD-IN/LOAD/OUT (PRODUCTION, DÉCOR AND STAGING) Please refer to the Production Guidelines. Back to Resource Information LOADING DOCK The loading docks are located behind the Presidio Ballroom and by security. The hours of operation are from 8:00 am – 5:00 pm daily. There are no deliveries or load-in/load out during the event hours in the Presidio Ballroom. Any equipment needed to move any shipping or receiving by production companies will incur a rental cost. Hotel will provide carts, etc. on availability only. Please refer to The Production Guidelines for details. Dimensions of loading dock by security: 2 Bays 21’ Wide Doorway 80” Tall 14’ Tall 72” Wide Dimensions of loading dock in back of Presidio Ballroom: Loading Dock 14’ Tall Presidio Back Door 10’ x 7” Wide 28’ x 5” Wide 9’ x 11” Tall Back to Resource Information

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LOCAL INFORMATION

Experience Tucson It has been said that one can sightsee around Tucson for days and see something different every day. The following are just a few of the sights you won't want to miss. Please contact our Destination Services department for additional information. Enjoy Southern Arizona!

Arizona Historical Society Changing exhibits recount Arizona's history from the Spanish Colonial time through the Territorial years Arizona State Museum Activities and exhibits on the natural, environmental, and cultural history of the Southwest. Arizona-Sonora Desert Museum Acclaimed as one of the world's finest natural history facilities. Features live exhibits of the animal, plant, and reptile life native to the Sonoran Desert. Biosphere 2 The carefully planned environment of Biosphere 2, is a complex, evolving organism that is not easily classified, labeled or pigeonholed. The University of Arizona’s glass enclosed living laboratory sprawls across three acres of high desert and features a glass enclosed tropical rain forest, desert, savannah, and 24-foot-deep ocean, is an innovative and inspirational program of ecological research. Tours available, reservations recommended. Bisbee Picturesque mile-high city with turn-of-the-l9th-century buildings, antiques, museums, art, and guided tours featuring an underground tour of the Copper Queen Mine. Catalina State Park Located in the Coronado National Forest at the base of the Santa Catalina Mountains. Several hiking trails. Colossal Cave One of the world's largest dry caverns. Davis-Monthan Air Force Base The largest aircraft storage facility in the world. Tours available, reservations required. Flandrau Science Center and Planetarium Public telescope, astronomy store, dramatic and informative films, and star shows on astronomy and space exploration. International Wildlife Museum Dioramas depicting wild animals in their natural settings, interactive videos, and wildlife art. Nearly 300 types of mammals and birds from throughout the world are on display.

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LOCAL INFORMATION (CONTINUED) Kitt Peak National Observatory Located atop a 7,000-foot mountain, the largest astronomical facility in the world includes the most powerful solar telescope. Guided tours and shows. Mission San Xavier Del Bac Also known as the "White Dove of the Desert," this mission is one of the best examples of Spanish mission architecture. Located on the San Xavier Indian Reservation, the mission hosts several community celebrations throughout the year, including the springtime San Xavier Pageant and Festival, part of the two-month-long Tucson festival. Mount Lemmon This pine-forested mountain environment above the city of Tucson includes snow skiing, fishing, hiking, shopping, dining, and camping 32 miles east of Tucson on Catalina Highway. Pima Air Museum The third largest non-profit collection of historic airplanes in the world. Sabino Canyon For a desert experience that includes waterfalls, green-leafed trees, creeks, cacti, native birds, and, maybe the howl of a coyote, Sabino Canyon offers a scenic shuttle bus ride or a hike in a desert oasis. Saguaro National Monument Giant saguaro cactus, unique to the Sonoran Desert of Southern Arizona and Northwest Mexico, can be found with other forms of desert life Titan II Missile Museum Tours conducted every half hour and last approximately one hour. Tombstone The "town too tough to die" features the O.K. Corral, Tombstone Courthouse State Historic Park, Boothill Cemetery, Bird Cage Theater, Crystal Palace Saloon, and Wells Fargo Museum. Tubac Arizona's oldest European settlement has evolved into a small internationally known artist community. University of Arizona Museum of Art Permanent collection strong in Renaissance painting and 20th century American and European painting and sculpture. Continuously changing exhibitions Please feel free to contact the Concierge located in the lobby (Extension 65) for further information about individual excursions including maps to all the local sights. Group tours available through Destination Services at 520-544-1170. Back to Resource Information

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LOST AND FOUND It is the policy of Hilton Hotels Corporation to make every effort to return any found property to its rightful owner. All found property in the hotel will be recorded, stored, and disposed of, whether it is found in a guestroom, public space, or any other area of your hotel. We will make every attempt to determine the legitimate owner and return the found property. If the owner cannot be determined within ninety days (or other time period specified by local law), the found property will be disposed of in accordance with the state law. If no local or state law exists, or these agencies decline involvement, the property shall be returned to the finder. This policy does not apply to minor items found on the property such as a toothbrush, ladies hosiery, cigarettes, etc. Back to Resource Information LUGGAGE STORAGE Based upon availability, a banquet/meeting room may be set aside to store hand carry luggage for individuals leaving later in the day. It is requested that the travel staff supervise these items, as they will be stored at your own risk. Back to Resource Information MANAGER ON DUTY (M.O.D.) For your convenience, a manager on duty is available 24 hours a day, 7 days a week and can be reached through the hotel operator. Back to Resource Information MAIL SERVICES Stamps are for sale in the Oasis gift shop. Our Business Center offers FedEx services. The United States Post Office is located at 6281 N. Oracle Road and can be reached at 520-531-0695. Hours of operation are:

Monday-Tuesday / 8:00 am to 5:00 pm Wednesday-Friday / 8:30 am to 5:00 pm Saturday / 9:30 am to 2:00 pm

Back to Resource Information MASSAGE THERAPY Massage is well known for its ability to relax muscle spasms and relieve tension from the body. Elements of Innovation offers several custom massage therapy treatments. For booking massages as a group activity option, you may consult your Catering/Event Services Manager. All prices are subject to Arizona state sales tax. A standard gratuity of 15% is suggested for any group bookings. Pricing is subject to change without notice. Back to Resource Information

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MASTER ACCOUNTS Please see your sales contract. Back to Resource Information MEDICAL FACILITIES/SERVICES Medical Services facilities nearby: Emergency Room • Oro Valley Hospital 1551 East Tangerine Road

Oro Valley, AZ 85755 520-901-3500 **Approximately 5 Miles Away** Urgent Care • Northwest Medical Center

Rancho Vistoso Urgent Care 13101 N. Oracle Road Oro Valley, AZ 520-818-2000

9:00 am to 9:00 pm daily (including weekends and holidays)

**Approximately 5.28 Miles Away** Ambulance • Southwest Ambulance 520-299-1411 Available 24 hours a day Back to Resource Information MEETING ROOM DELIVERIES For small exhibits, when a drayage company is not being used, standard boxes or packages to and from the exhibit area will be delivered by the hotel bell staff for a charge of $2.00 per item/per move. Back to Resource Information

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MEETING ROOM STATISTIC/CAPACITIES

Room

Dimensions

Square Feet

Theater

School-Room

Conference

“U” Shaped

Banquet

Reception

Ceiling Height

Presidio Ballroom 120'x94' 11,280 1,015 676 - - 790 1,253 16 ft. Presidio I 40'x47' 1,880 188 126 - - 160 208 16 ft. Presidio II 40'x47' 1,880 188 126 - - 160 208 16 ft. Presidio III* 40'x47' 1,880 188 126 - - 160 208 16 ft. Presidio IV 40'x47' 1,880 188 126 - - 160 208 16 ft. Presidio V 40'x94' 3,800 380 255 - - 320 422 16 ft. * cannot be used by itself Presidio I & II 40'x94' 3,760 376 250 - - 320 417 16 ft. Presidio III & IV 40'x94' 3,760 376 250 - - 320 417 16 ft. Presidio I,II,III & IV 80'x94' 7,520 752 500 - - 630 835 16 ft. Presidio III,IV & V 80'x94' 7,520 752 500 - - 630 835 16 ft. Presidio I & III 80'x47' 3,760 376 250 - - 320 417 16 ft. Presidio II & IV 80'x47' 3,760 376 250 - - 320 417 16 ft. Mesquite 17'x25' 425 42 28 20 20 36 47 11 ft. Palo Verde 17'x46' 782 78 52 25 25 66 87 11 ft. Palo Verde I 17'x19' 323 32 20 10 - 30 36 11 ft. Palo Verde II 17'x27' 459 45 25 20 20 40 51 11 ft. Turquoise Ballroom 85’x140’ 11,900 1400 700 - - 900 1,700 16 ft. Turquoise I 40’x85’ 3,400 310 210 - - 260 450 16 ft. Turquoise II 40’x85’ 3,400 310 210 - - 260 450 16 ft. Turquoise III 60’x85’ 5,100 450 300 - - 400 700 16 ft. Coronado Room 46’x72’ 3,312 300 200 - 60 240 450 12 ft. Coronado I 46’x50’ 2,300 200 110 - 45 150 275 12 ft. Coronado II 46’x22’ 1,012 90 50 - 35 60 100 12 ft. Joshua Tree 46’x32’ 1,472 130 100 55 45 100 150 10 ft. Joshua Tree I 23’x32’ 736 60 40 25 25 45 60 10 ft. Joshua Tree II 23’x32’ 736 60 40 25 25 45 60 10 ft. Agave 46’x32’ 1,472 130 100 - 45 100 150 10 ft. Agave I 15’x32’ 480 50 30 20 20 30 40 10 ft. Agave II 16’x32’ 512 50 30 20 20 30 40 10 ft. Agave III 15’x32’ 480 50 30 20 20 30 40 10 ft.

Seminar Room (Permanent Tiered Seating)

42'x26'

1,092

-

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-

-

-

-

9 ft

*Board Room 24'x36' 864 - - 16 - - - 9 ft *Copper-Cactus Room 24'x46' 1100 24 24 24 24 24 60 9 ft *Board Room and Copper-Cactus are our designated “Hilton Meeting” rooms, ask your Catering/Event Manger for more information Canyon Suites Canyon Suite I 36'x28' 1,008 90 60 30 30 60 100 9 ft. Canyon Suite II 36'x28' 1,008 90 60 30 30 60 100 9 ft. Canyon Suite III 36’x28’ 1,008 90 60 30 30 60 100 9 ft. Canyon Suite IV 36’x28’ 1,008 90 60 30 30 60 100 9 ft.

Outdoor Meeting Space Sunset Point 80'x170' 13,600 Dos Locos 2,688 Courtyard 60'x150' 9,000 Sundance 2,912 Poolside 8,700 Last Territory 4,400 Sports Field 24,500 Last Territory Ramada 1,480

White Dove 780 Sunset Room 1,444

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Back to Resource Information MEETING ROOM RENTAL (Jan-May, Oct-Dec) SQUARE % OF FULL DAY 24 EXHIBIT EVENT ROOM FOOTAGE TOTAL SPACE (8AM-5PM) HR.HOLD CLEANING FEE

TURQUOISE BALLROOM 11,900 30% $7,000.00 $17,850.00 $1,000.00 TURQUOISE I 3,400 9% $2,500.00 $ 5,100.00 $ 350.00 TURQUOISE II 3,400 9% $2,500.00 $ 5,100.00 $ 350.00 TURQUOISE III 5,100 13% $4,000.00 $ 7,000.00 $ 350.00

PRESIDIO BALLROOM 11,280 29% $7,000.00 $17,850.00 $1,000.00 PRESIDIO I 1,880 5% $2,100.00 $ 2,800.00 $ 350.00 PRESIDIO II 1,880 5% $2,100.00 $ 2,800.00 $ 350.00 PRESIDIO III 1,880 5% $2,100.00 $ 2,800.00 $ 350.00 (cannot be used by itself) PRESIDIO IV 1,880 5% $2,100.00 $ 2,800.00 $ 350.00 PRESIDIO V 3,760 9% $4,000.00 $ 7,000.00 $ 350.00

MESQUITE 450 1% $ 700.00 $ 1,400.00 $ 150.00

PALO VERDE I & 2 782 2% $1,200.00 $ 2,400.00 $ 150.00 PALO VERDE I 323 1% $ 500.00 $ 1,000.00 $ 150.00 PALO VERDE II 459 1% $ 700.00 $ 1,400.00 $ 150.00

CORONADO BALLROOM 3,312 8% $2,500.00 $ 5,100.00 $ 500.00 CORONADO I 2,300 5% $1,500.00 $ 2,600.00 $ 300.00 CORONADO II 1,012 2% $1,000.00 $ 2,100.00 $ 200.00

JOSHUA I & II 1,472 4% $1,500.00 $ 3,000.00 $ 300.00 JOSHUA I 736 2% $ 800.00 $ 1,600.00 $ 150.00 JOSHUA II 736 2% $ 800.00 $ 1,600.00 $ 150.00

AGAVE BALLROOM 1,472 4% $1,500.00 $ 3,000.00 $ 300.00 AGAVE I 480 1% $ 700.00 $ 1,400.00 $ 150.00 AGAVE II 512 1% $ 700.00 $ 1,400.00 $ 150.00 AGAVE III 480 1% $ 700.00 $ 1,400.00 $ 150.00

SEMINAR ROOM 1,092 3% $1,500.00 $ 3,000.00 N/A BOARD ROOM 864 2% $1,000.00 $ 2,000.00 N/A COPPER-CACTUS 1,100 2% $ 1000.00 $ 2,000.00 N/A CANYON SUITE 1,008 3% $1,700.00 $ 3,400.00 $ 300.00 CANYON I/II 2,016 5% $3,400.00 $ 6,800.00 $ 600.00 CANYON II/III 2,016 5% $3,400.00 $ 6,800.00 $ 600.00

AGAVE DESK $ 900.00 $1,800.00 SATELLITE DESK $1,000.00 $2,000.00

SUNDANCE CAFÉ (existing Restaurant seating) $2,000.00 N/A WHITE DOVE $1,500.00 $3,000.00

WEDDING KNOLL $1,000.00 $2,000.00 Resort SUNSET POINT $1,000.00 $2,000.00 Country Club SUNSET Room 1,482 4% $1,500.00 $3,000.00

TOTAL SQUARE FEET 39,362

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MEETING ROOM RENTAL (JUNE, JULY AUG, SEPT) SQUARE % OF FULL DAY 24 EXHIBIT EVENT ROOM FOOTAGE TOTAL SPACE (8AM-5PM) HR. HOLD CLEANING FEE TURQUOISE BALLROOM 11,900 30% $3,500.00 $ 8,925.00 $1,000.00 TURQUOISE I 3,400 9% $1,250.00 $ 2,550.00 $ 350.00 TURQUOISE II 3,400 9% $1,250.00 $ 2,550.00 $ 350.00 TURQUOISE III 5,100 13% $2,000.00 $ 3,500.00 $ 350.00

PRESIDIO BALLROOM 11,280 29% $3,500.00 $ 8,925.00 $1,000.00 PRESIDIO I 1,880 5% $1,050.00 $ 1,400.00 $ 350.00 PRESIDIO II 1,880 5% $1,050.00 $ 1,400.00 $ 350.00 PRESIDIO III 1,880 5% $1,050.00 $ 1,400.00 $ 350.00 (cannot be used by itself) PRESIDIO IV 1,880 5% $1,050.00 $ 1,400.00 $ 350.00 PRESIDIO V 3,760 9% $2,000.00 $ 3,500.00 $ 350.00

MESQUITE 450 1% $ 350.00 $ 700.00 $ 150.00

PALO VERDE I & 2 782 2% $ 600.00 $ 1,200.00 $ 150.00 PALO VERDE I 323 1% $ 250.00 $ 500.00 $ 150.00 PALO VERDE II 459 1% $ 350.00 $ 700.00 $ 150.00

CORONADO BALLROOM 3,312 8% $1,250.00 $ 2,550.00 $ 500.00 CORONADO I 2,300 5% $ 750.00 $ 1,300.00 $ 300.00 CORONADO II 1,012 2% $ 500.00 $ 1,050.00 $ 200.00

JOSHUA I & II 1,472 4% $ 750.00 $ 1,500.00 $ 300.00 JOSHUA I 736 2% $ 400.00 $ 800.00 $ 150.00 JOSHUA II 736 2% $ 400.00 $ 800.00 $ 150.00

AGAVE BALLROOM 1,472 4% $ 750.00 $ 1,500.00 $ 300.00 AGAVE I 480 1% $ 350.00 $ 700.00 $ 150.00 AGAVE II 512 1% $ 350.00 $ 700.00 $ 150.00 AGAVE III 480 1% $ 350.00 $ 700.00 $ 150.00

SEMINAR ROOM 1,092 3% $ 750.00 $ 1,500.00 N/A BOARD ROOM 864 2% $ 500.00 $ 1,000.00 N/A COPPER-CACTUS 1,100 2% $ 500.00 $ 1,000.00 N/A CANYON SUITE 1,008 3% $ 850.00 $ 1,700.00 $ 300.00 CANYON I/II 2,016 5% $1,700.00 $ 3,400.00 $ 600.00 CANYON II/III 2,016 5% $1,700.00 $ 3,400.00 $ 600.00

AGAVE DESK $ 450.00 $ 900.00 SATELLITE DESK $ 500.00 $ 1,000.00

SUNDANCE CAFÉ (existing Restaurant seating) $1,000.00 N/A WHITE DOVE $ 7500.00 $ 1,500.00

WEDDING KNOLL $ 500.00 $ 1,000.00 Resort SUNSET POINT $ 500.00 $ 1,000.00 Country Club SUNSET Room 1,482 4% $ 750.00 $ 1,500.00

TOTAL SQUARE FEET 39,362 Back to Resource Information

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MEETING ROOM SET STANDARD Standard meeting rooms include the following items: • Banquet or classroom tables and chairs • Linens • Pads and pens or pencils • Ice water • Lectern Basic meeting room set up is complimentary. Depending upon the extent of the setup requirements, additional charges may be incurred. Please contact your Catering/Event Manager for miscellaneous/electrical charge price sheets. All meeting rooms are set non-smoking. Meeting Room Guidelines The following are the guidelines for utilizing the meeting rooms. Please contact your Catering or Event Manager for arrangements: 1. All floor plans for registration, tents, structures, and general sessions must be

approved by your Catering or Event Manager and the Oro Valley Fire Marshall no later than 30 days prior to arrival.

2. Groups utilizing meeting space are fully responsible for any damages that occur

during use. For this reason, security may be recommended for move-in and move-out. 3. Groups utilizing meeting space for set-up area will be required to lay plywood and/or

visqueen in the entrance during move-in and move-out. 4. The use of a forklift truck or any other items that would cause damage to the carpet

will not be allowed. 5. Power lines cannot be dropped from the ceilings. 6. Any sign hung in the ballroom must receive approval from the Catering or Event

Manager prior to scheduled event date. 7. Although ballroom doors do have locks, there are many entrance-exit doors to each

section. In order to deter theft or corruption in an event area, Security and Fire Guard services may be arranged. Please consult with your Catering or Event Manager for further details.

8. The Catering or Event Manager must be notified of any fog machines, lasers,

pyrotechnics that will be used during your meeting. Certain types of special effects systems require that ventilation and air system alarms be subdued during their usage. Therefore, the use of fog, lasers, and any pyrotechnics must have prior approval. A fire watch team must be posted during these times. There are charges associated with this service. It is the responsibility of the meeting professional to obtain the approvals prior to show time. Along with the type of equipment required will be the day, date, time of usage for rehearsals as well as times during the show/meeting when the equipment will be utilized.

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Exhibition Guidelines Exhibition in Ballroom Area* 1. All floor plans for exhibits must be approved by your Catering or Event Manager and

the Oro Valley Fire Marshall no later than forty-five (45) days prior to exhibit opening. Schedules of move-in, move-out, and hours of operation must be included.

2. No storage of any kind is allowed behind the back drapes, display wall, or inside

display area. The maximum of a one-day supply of operation and advertising material may be stored inside the exhibit in the ballroom area.

3. In the ballroom and foyer areas, all material, including scenery, drapes, signs, etc.,

used in construction of an exhibit booth must be flame retardant. Polyurethane foam must pass the “standard flame test”. Only fire retardant corrugated cardboard and paper may be used. Affix certificate of flame proofing to the booth.

4. No hazardous demonstrations, such as welding, cooking with natural gas or

electricity, heater demonstrations, etc. will be permitted without the written approval of the Hilton Tucson El Conquistador Golf & Tennis Resort.

5. Exhibits must be table-tops and cannot contain any heavy equipment. Pending actual

number of table-top exhibits may require the services of a drayage company. Hard wall systems are prohibited in the ballroom. Should you have table-top needs, please contact your Catering or Event Manager to review details.

6. In the ballroom, all fire hose cabinets, fire extinguishers, pull stations and emergency

exits must be visible and accessible at all times. It is unlawful to lock or fasten any door or other means of exit.

7. All main and cross aisles, corridors and other exit areas must maintain the required

width during show hours. No protrusions into the aisles are permitted in the ballroom. 8. Smoking is not permitted during set-up or teardown of shows in the ballroom, and is

restricted to an authorized area at any other time. 9. Exhibits with enclosed ceilings, double deck booths, balloons and/or signs capable of

obstructing the sprinkler system are not permitted in the ballroom. 10. There will be a $250.00 labor charge for cleaning the ballroom after exhibits move-

out.

* Please contact your Catering or Event Manager regarding exhibit and/or display requests in our ballroom and foyer areas. There are very strict guidelines where exhibits may be permitted.

Table Arrangements There are table arrangements to suit every need and every audience, large or small. Study the following arrangements and specify in advance the set-ups you will need. Please give your Event Manager all the information you can, in writing, complete with diagrams. The more they know in advance, the more they will be able to help you.

Round Tables For small groups of people. Encourages talking together and exchanging ideas back and forth.

Schoolroom Style Chairs can be set up with tables. This set-up is ideal when notes need to be taken.

Hollow Square A more formal setting with extra togetherness.

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Table Arrangements (continued)

Theater Style Chairs can be set out in straight rows, facing the front of the meeting rooms. They can also be arranged in a semi-circle with an aisle down the middle to get rid of the cramped feeling for a large audience.

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U-Shape For a medium sized room where panel sessions are to be held. The U-shape allows the audience to interject ideas into the conversation.

T-Shape For smaller panels and greater intimacy.

Conference Style A highly formal oblong set-up for small rooms and small meetings.

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MUSIC/MUSICIANS Our in house Destination Services Department has key contacts in the entertainment industry which make it possible to secure the best local, national, and international talents. Please contact Ann Bridges at 520-544-1210 for assistance in booking entertainment. There is an outdoor function curfew of 10:00 pm. Back to Resource Information NEWSPAPERS/PUBLICATIONS Newspapers available in our Oasis Gift Shop are: Arizona Daily Star

Tucson Citizen

Arizona Republic

New York Times

Wall Street Journal

Investors Business Daily

They are delivered to the Oasis Gift Shop at 7:00 daily. The U.S.A. Today is delivered to guest rooms Monday through Friday. Back to Resource Information OFFICE EQUIPMENT Prices are quoted on an individual basis depending on the type of equipment needed. Discuss your group’s needs with your Catering/Event Manager. Back to Resource Information OFF PREMISE CATERING The resort has successfully catered events at homes, ranches and in the beautiful Sonoran Desert. Contact your Catering/Event Manager for details and pricing. PACKAGE ROOM The resort’s package room, although small, can accommodate your shipments and is available 24 hours a day. Back to Resource Information

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PARKING The Hilton Tucson El Conquistador Golf & Tennis Resort offers complimentary self-parking. We also offer overnight valet parking at the rate of $11.00 per night. If you are planning a large movement or delivery of rental cars for a specific group event or activity, please advise your Catering/Event Manager so that specific parking may be reserved. Back to Resource Information PERSONALIZED GROUP WEB PAGE A customized web page for your group event. A web page for your attendees to book reservations directly online.

Available at all Hilton Family properties Customize with your program Customize with your logo No charge – it’s FREE

Discuss further details for your meeting with your Event Manager. Back to Resource Information PETS Service animals are always welcome and must be accommodated. Small pets are welcome in specific rooms. Back to Resource Information PHOTOGRAPHY Arrangements can be made through our in-house Destination Services Department. Please contact Ann Bridges at 520-544-1210. Back to Resource Information PIANOS The Hilton Tucson El Conquistador Golf & Tennis Resort has 2 pianos. Pianos are provided at $200.00 each. The tuning fee is included and requires advance notice. Please note that there is an additional labor fee of $50.00 if you request a piano to be placed on top of portable staging. If your group requires additional pianos or pianos in outdoor/alternate locations, your Catering/Event Manager can rent them from an outside source. Back to Resource Information

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POOLS The resort and country club offer six (6) pools including a 143 foot “slide rock” waterslide and splash pool, fish-shaped kid’s pool with interactive water features, cold plunge pool, whirlpool, fire pits and the Desert Springs poolside grill, retail shop and locker rooms. Back to Resource Information POST-CONVENTION MEETING We encourage our customers to meet with our General Manager during or after the meeting to provide and review feedback. Your Event Manager will coordinate a convenient time. Back to Resource Information POST EVENT REPORT For meetings and conventions with more than 100 rooms on peak night, your Event Manager will complete a Post Event Report. This report details room pick-up and food and beverage revenues. Back to Resource Information POSTING OF EVENTS Events will be posted on our reader board as you request. Please inform your Catering/Event Manager of your requirements. Back to Resource Information PRE-CONVENTION MEETING In order to introduce our clients to the key contacts of the hotel, we would like to arrange a pre-convention meeting a day or two prior to your main group arrival. Please advise your Catering/Event Manager as to who will attend from your organization and what a convenient time would be for this meeting (time ranges from 30 minutes to one hour). Please note that for smaller groups, a smaller more personalized meeting may be set up involving key operational department heads. Back to Resource Information

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PRINTING SERVICES Most printing jobs can be accommodated through our in-house Business Center. Prices are quoted on an individual basis. In order to address your specific group’s needs, please refer to the Business Center or discuss them with your Catering/Event Manager. **Hours and staffing are subject to business levels. For larger printing or copying jobs, we recommend calling: Alphagraphics Cowboy Copies 7306 N. Oracle Road 7625 North Oracle Road Tucson, AZ 85704 Tucson, AZ 85704 520-297-7371 520-825-4699 Monday-Friday 7:00am – 8:00pm Monday-Friday 7:00am – 6:00pm Saturday 9:00am – 5:00pm Saturday – Closed Sunday – Closed Sunday – Closed Kinko’s 2220 W. Ina Road Tucson, AZ 85741 520-877-9221 Monday-Friday 7:00am - 11:00pm Saturday-Sunday 9:00am - 7:00pm Back to Resource Information PRODUCTION GUIDELINES Your Event Manager will provide you with the hotel’s Production Guidelines. Back to Resource Information

PRODUCTION CREW MEALS Please contact your Catering/Event Manager regarding production crew dining in the hotel employee cafeteria, or for arranging meals in the show area. Back to Resource Information

PUBLIC TRANSPORTATION The Hilton Tucson El Conquistador Golf & Tennis Resort does not have a regular shuttle service. However, please consult your Catering/Event Manager to arrange transportation needs for your group. Back to Resource Information

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PYROTECHNICS For the safety of persons and property, no fireworks, smoke and fog machines or incendiary devices may be used indoors at the resort. You agree to indemnify us for any damage caused to any resort property as a result of drayage related to your event, whether caused by you, your agents, employees or contractors. It is ultimately the group’s responsibility to ensure that your event complies with all applicable laws, including, but not limited to fire and safety codes, rules and regulations. Back to Resource Information RADIOS/PAGERS/NEXTELS We are willing to assist you in obtaining walkie-talkie radios and/or Nextel’s for use during your program. Please consult your Catering/Event Manager for assistance. Back to Resource Information RECYCLING At Hilton Hotels Corporation, protecting the environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to “Reduce – Reuse – Recycle” as much as we can. Back to Resource Information REGISTRATION ASSISTANCE If additional staffing is needed for your activity or hospitality desk, please consult with your Catering/Event Manager. Registration attendants are easily scheduled with sufficient notice. Back to Resource Information REGISTRATION DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information

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RESERVATIONS RAPID! RESERVATIONS AUTOMATED PROCESSING INPUT AND DELIVERY SYSTEM Expedited reservation processing straight from your rooming list into our system.

Eliminates dual entry process Accurate and efficient reservations Supports 3rd Party Clearinghouses No charge – it’s FREE

Back to Resource Information RESORT VALUE PACK This amenity includes all of the services listed below for a daily fee of $10.00 per room, in addition to your room rate. Our standard prices are listed below if you should choose to pay for these services on an a la carte basis.

• Fitness Center Admittance (without resort value pack - $10 per person, per day) • Country Club Fitness Center Access (without resort value pack - $10 per person,

per day) • 10% off golf pro shop merchandise • 10% off all tennis pro shop merchandise • Half off tennis court fee ($10 value) • Rent one demo racquet and get a second rental free ($4.50) • $5 off overnight valet parking (without Value Pack - $11 per night)

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RESTAURANTS/LOUNGES The Sundance Café Features informal café-style breakfast and lunch favorites with a flavor of the Southwest.

Open Daily Breakfast – 7:00am to 11:00am

Lunch – 11:00am to 2:00pm

Dos Locos Cantina Offering delicious Southwest entrees and our famous Prickly Pear Margarita. Dine in our indoor marketplace setting or outdoors on our patio.

Open Daily - Cocktails and Dinner – 5:00pm to 11:00pm Desert Springs A poolside bar and grill specializing in tropical drinks, snacks and sandwiches for lunch.

Open Daily – 11:00 am to 5:00pm Conquistador Lounge With one of the most impressive views in Tucson, the Conquistador Lounge is the perfect place to relax. Lite menu available.

Open Daily – 6:00am to 11:00pm

Room Service

Served daily – 6:00 am to11:00pm Lite Menu Available – 11:00pm to 6:00am

La Vista Restaurant and Lounge Located at the country club, serves American cuisine with one of Arizona's most beautiful sunset views.

Lunch and Lite Menu Daily: 11:00am to 3:00pm

Hours are subject to change. Back to Resource Information

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RESTAURANT RESERVATIONS Reservations are strongly recommended for all restaurants in the hotel and in Tucson, whether it is for a table of four or a dine-around for 250. Our concierge would be pleased to assist you with smaller groups (50 or less). Dial extension 65. For larger groups, contact your Event Manager. Back to Resource Information RESTROOMS Public restrooms are located in the following areas: Across from the Dos Locos Restaurant Across from the Turquoise Ballroom Across from the Presidio Ballroom Outside the Copper and Cactus Meeting Rooms At the South end of the Canyon Suite Foyer Back to Resource Information RESUMES Resumes are developed for all groups and include specific details necessary for our team to provide you with a successful meeting. To ensure a flawless event, please provide our Catering/Event Manager with your specifications no later than thirty (30) days prior to your arrival date. Back to Resource Information RIGGING Swank Audio Visual is the only authorized company to provide rigging in the ballrooms. Back to Resource Information ROBES All of our guestrooms have two Hilton El Conquistador robes for our guests use. They may also be purchased at the Ironwood Gift Shop. Back to Resource Information ROPES/STANCHIONS The Hilton Tucson El Conquistador has ten (10) pairs of stanchions with connecting rope. For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information

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ROOMING CODES/ROOMING LISTS The following are the room category and special service codes that are utilized by the hotel’s reservations department. It will assist us greatly if you use these codes on the rooming lists you send to the Hilton Tucson El Conquistador. K1 = King Standard Q2 = Queen Standard K1J = Junior Suite / King Bed Q2J = Junior Suite / 2 Queen Beds RT – Room & Tax to Master AC – All Charges to Master ROH – Run of House 1A – 1 Adult 2A – 2 Adults EA – Early Arrival HF – High Floor LF – Low Floor CONN – Connecting Room ROH - Run of House - Includes a variety of scenic views, based upon availability. Back to Resource Information SAFES/SAFE DEPOSIT BOXES Available through the front desk at no charge to registered guests. Back to Resource Information SECURITY If required, in our sole judgment, in order to maintain adequate security measures in light of the size and/or nature of your function, you will provide, at your expense, security personnel supplied by a reputable licensed guard or security agency doing business in the city or county in which we are located. Please contact your Event Services Manager for security contact information. Such security personnel may not carry weapons. Back to Resource Information

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SHIPPING AND RECEIVING Packages for functions may be delivered to the hotel up to one week prior to the event/convention. There is a box handling fee of $.49 per pound. Arrangements must be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are extremely limited. Please do not ship valuables. We cannot be responsible for contents. When shipping materials to the hotel, please include the following information on all packages to insure proper delivery and storage. Conference Name Event Dates Client / Guest Name who will be requesting the boxes Hold for Arrival (arrival date) Hotel Name / Address / City State ZIP Number of packages in that shipment We also recommend that you have a packing slip both inside and outside of each package. Guests will be responsible for the packing and return of all packages. Receiving, handling and shipping charges may apply. No COD packages will be accepted. The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC). Shipping from the Hilton Tucson El Conquistador The Hilton Tucson El Conquistador Golf and Tennis Resort utilize FedEx Express, FedEx Ground, and UPS for our shipping needs. A Freight-Forwarding Form should be obtained from your Catering/Event Manager and completely filled out for shipping. FedEx Ground Deliver: 11:00 am Pick-up: 11:00 am FedEx Express Deliver: 10:30 am Pick-up: 3:00 pm UPS Deliver: 10:30 am Pick-up: 3:00 pm Back to Resource Information

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SHOPPING HOTEL SHOPS

Oasis Gift Shop (located in the Lobby) Sundry Shop Monday-Saturday – 7:00 am to 10:00 pm Sunday – 7:00 am to 9:00 pm Tumbleweed (located in the Lobby) Apparel, Arts & Crafts unique to the Southwest Open Daily 8:30 am to 6:00 pm Ironwood (located in the Lobby) Logo Apparel and Accessories Open Daily 10:00 am to 6:00 pm Desert Springs Shop (located at the main pool) Open Daily 8:00 am to 5:00 pm Tennis Pro Shop (located at resort tennis courts) Monday-Friday – 7:30 am to 7:30 pm Saturday-Sunday – 7:30 am to 6:00 pm Golf Pro Shops (located at the 9-hole course at the resort & at the El Conquistador Country Club) Country Club/Open Daily - 6:30 am to Sunset 9-Hole/Open Daily – 8:00 am to Sunset ***Please note that times may vary due to business levels.

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SHOPPING (CONTINUED) LOCAL SHOPPING Foothills Mall Ina Road and La Cholla Boulevard Tucson, AZ 520-219-0650 Monday-Saturday / 10:00 am to 9:00 pm Sunday / 11:00 am to 6:00 pm Tucson Mall 4500 N. Oracle Road Tucson, AZ 520-293-7330 Monday-Thursday / 10:00 am to 9:00 pm Friday / 10:00 am to 10:00 pm Saturday / 8:00 am to 10:00 pm Sunday / 11:00 am to 6:00 pm La Encantada 2905 E. Skyline Drive Tucson, AZ 520-299-3556 Monday-Wednesday / 10:00 am to 7:00 pm Thursday-Saturday / 10:00 am to 8:00 pm Sunday / 11:00 am to 6:00 pm Back to Resource Information SIGNAGE/BANNERS The Hilton Tucson El Conquistador Golf & Tennis Resort takes pride in the condition and aesthetic appearance of our facility. In order to maintain a quality image for all Hotel guests, there are a few things we ask of you during your stay: Only professionally printed signage is allowed in the meeting/convention areas. These signs can be used with easels or in sign stands. No handwritten signs or flipcharts are allowed outside the meeting rooms. No banners can be hung along the walls of the Public Areas. Banners may be hung from the skirting of the hospitality desks and at outdoor functions. Hotel personnel must provide the labor to hang the signs at a fee of $35.00 per banner. No signage is permitted in the hotel lobby. In addition, nothing is to be placed over exit doors or located to conceal or obscure any exit. Back to Resource Information

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SITE INSPECTION/PRE-PLANNING The resort provides complimentary room nights for site inspections and pre-planning visits on a space available basis. Please contact your Sales or Event Manager for details. To ensure your complete satisfaction with our menus, tastings may also be arranged. Back to Resource Information SMOKING The Hilton Tucson El Conquistador Golf & Tennis Resort is a non-smoking resort. Smoking is permitted in outdoor designated areas only. Back to Resource Information SOUND SYSTEM Some hotel meeting rooms and ballrooms have a basic sound system. Please contact your Catering/Event Manager with questions. There may be fees assessed for certain hookups as well as hourly labor charges. Please contact our in house audio visual department (Swank Audio Visual) for assistance at 520-544-1754. Anchor systems or supplemental systems will be required for all outdoor locations. Please make note of the hotel’s noise curfews: All outdoor evening functions must end no later than 10:00 pm. Back to Resource Information SPA Elements Wellness Center offers a wide variety of massage and body treatments. Every service is co-created and customized with you to ensure the highest quality of personal service. Hours of Operation: 24-hour access with guestroom key. 8:00 am – 8:00 pm – Seven days a week with attendant. For further information please call 520-544-1260 Back to Resource Information SPECIAL MEAL REQUESTS Please consult with your Catering/Event Manager for any special meal requests. The Hilton Tucson El Conquistador Executive Chef is pleased to accommodate your requests to the best of his abilities. Back to Resource Information

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STORAGE Storage for your advance boxes and convention supplies is quite limited at the Hilton Tucson El Conquistador Golf & Tennis Resort. If you are anticipating shipping a large volume of materials, we suggest you consult your Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in your office or hospitality room. If shipping valuables, please make arrangements to hire and pay for security. Back to Resource Information SUITES Executive Suites .......................................................................................................... 2 Junior Suites .............................................................................................................. 41 Casita Suites .............................................................................................................. 43 Back to Resource Information SUNRISE/SUNSET

Sunrise-Sunset Table Approximate Times Shown

Date Rise Set Date Rise Set January 7 7:33 5:35 July 8 5:24 7:41 January 21 7:31 5:49 July 22 5:32 7:36 February 4 7:23 6:02 August 5 5:43 7:25 February 18 7:10 6:15 August 19 5:52 7:10 March 4 6:43 6:26 September 2 6:02 6:53 March 18 6:35 6:38 September 16 6:12 6:33 April 1 6:16 6:49 September 30 6:21 6:14 April 15 5:38 6:59 October 14 6:31 5:56 April 29 5:42 7:09 October 28 6:43 5:40 May 13 5:29 7:20 November 11 6:56 5:28 May 27 5:21 7:29 November 25 7:09 5:21 June 10 5:17 7:38 December 9 7:20 5:21 June 24 5:19 7:42 December 23 7:30 5:25 Back to Resource Information

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TAXES The current Arizona State General Excise Tax is 8.10%. The current Arizona State Hotel Tax is 14.05% (includes state tax). All goods and services are subject to state tax including but not limited to food, beverage, labor, and gratuities. Back to Resource Information TAXICABS Please contact our Concierge for information at extension 65. Back to Resource Information TEAM MEMBER RECOGNITION The resort has several programs to recognize exemplary service among our team members. When one of them provides exceptional service for you please inform your Catering/Event Manager. Back to Resource Information TELEPHONES/TELECOMMUNICATIONS The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Catering/Event Manager if you need the use of a phone for your program. House phones Free for in-house calls. Local and toll-free calls only; price is $25.00 per day + $35.00 one time installation. DID Lines Price is $50.00 + tax per day plus price of all calls. There is also a one time installation fee of $35.00. DID lines can be used for Long Distance, minimal PC and fax can work as well. DID Lines The following are enhancements that can be added to a DID Line: Speaker Phone at $150.00 per day, hardware rental only, price does not include phone line. Voicemail capabilities at $25.00 per day, enhancement price only, does not include phone line.

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TELEPHONES/TELECOMMUNICATIONS (CONTINUED) 1FB Telephone Lines Outside line, not connected to the hotel switchboard. (Dedicated Number) This line should be ordered when a client requires continuous use for PC, faxing or will be using the phone to make outside calls on a constant basis. The hotel operators need (2) days notice before we can activate the lines. The phone company/hotel operators require minimum (2) weeks notice for more than (2) lines. The fee is $40.00 plus $50.00 activation fee per day plus price of all calls. Internet Access Guestroom Wireless $ 9.95 standard $ 12.95 VPN per day Meeting Room Wireless $ 25.00 per day Meeting Room Wired $300.00 per day/per jack Guest Room Calls Type of Call Instructions Rates Direct Dial-Bill to Room No Charge EMERGENCY 9+911 No Charge Room to Room No Charge Local 9+Number Local Rate

$.10 per minute after 60 minutes 800/888/8xx toll free 9+1+Number Toll Free

1st 60 minutes $.10 per minute thereafter Long Distance 9+1+Number AT&T (Operator) Operator assisted rate less 50% International 9+011+CC+CC+Number AT&T (Operator) Operator assisted rate (by country) Meeting Rooms Local $1.50 for 1st 60 minutes, $ .10 per minute

after 800/888/Toll Free $2.00 for 1st60 minutes, $ .10 per minute thereafter

Directory Assistance $1.50 per call Local, Long Distance and International Calls will be billed to your account only when the call is answered. Applicable Taxes will be added Rates subject to change. You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance and Operator Services. Time Warner is our local carrier. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier. Direct Complaints to: Federal Communications Commission, FCC Enforcement Division; CCB Room 6202; Washington, DC 20554. State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223 800-342-3377

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TELEPHONES/TELECOMMUNICATIONS (CONTINUED) Voice Mail Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out. To hear messages, if the red light is flashing on your guest room telephone: 1. Lift the receiver 2. Press MESSAGE key. 3. Follow recorded instructions. Should you require assistance while using Voice Mail, simply press the “*” key at any time. Integrated Services Digital Network (ISDN)/T1 Speeds ISDN line available only with a minimum of sixty (60) days prior notice. Price: (Inquire) Back to Resource Information TENTS Please contact your Catering/Event Manager regarding rental of small tents. Large tents can be installed at Sundance Courtyard, Poolside Courtyard, Sunset Point, Presidio Ballroom parking area, chip seal parking lot, volleyball court and Country Club. Our in-house Destination Services Department can assist with rentals. Back to Resource Information THEME PARTIES The Hilton Tucson El Conquistador Golf & Tennis Resort is proud to present a complete package of signature theme parties. Please discuss themes with your Catering/Event Manager and ask for a copy of our latest and most popular menus and productions. Back to Resource Information TOURS/SIGHTSEEING Our in-house Destination Services Department would be happy to assist you with memorable tours of our beautiful Southwest area. Please contact Ann Bridges at 520-544-1210. Back to Resource Information TRASH REMOVAL Trash will be removed from your meeting area on a daily basis. For more frequent removal contact your Catering/Event Manager. Back to Resource Information

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TUXEDOS/FORMAL WEAR If you are anticipating a large delivery of tuxedos on site, please advise your Catering/Event Manager in advance. The following companies offer tuxedo rentals: After Hours 4500 N. Oracle Road Tucson, AZ 85705 520-887-0010

Monday-Saturday - 10:00 AM to 8:30 PM Sunday – 11:00 AM to 5:00 PM A Tailor Tuxedo and Bridal Shop 2455 N. Campbell Avenue Tucson, AZ 85719 520-326-1546

Monday-Thursday – 12:00 PM to 7:00 PM Friday – 10:00 AM to 6:00 PM Saturday – 10:00m AM to 5:00 PM Closed on Sunday

Back to Resource Information VOICE MAIL All guest rooms have a voice mail message service. Group voice mails may be left; however, please note that this process is time consuming as each room number needs to be programmed individually. A service charge of $2.00 per room will be assessed. Please discuss any specific requests with your Catering/Event Manager.

Back to Resource Information WEATHER Because the sun shines here 360 days of the year, residents take their outdoor freedom for granted. It's a rare day when plans have to be changed because of the weather. Winter temperatures average highs of 70.5 degrees and lows of 43.5 degrees. Temperatures in the summer average highs of 96.0 degrees and lows of 54.6 degrees. The city's low humidity is an average 25.5 percent.

The yearly rainfall averages a mere 10.4 inches. During the months of July, August, and September, Tucson receives more than 50% of its annual rainfall. Summer rainstorms offer welcome respite from warm days, and the accompanying lightning displays can be spectacular. The results are cool, clear evenings, climaxed by some of the most breathtaking, colorful sunsets you will ever witness.

Before visiting the Hilton Tucson El Conquistador Golf & Tennis Resort, we recommend that guests check the local listings to determine the weather conditions. Back to Resource Information WHEELCHAIRS Our Safety and Security Department has three (3) wheel chairs that hotel guests may use at no charge. Please discuss any specific requests with your Catering/Event Manager. Back to Resource Information

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WIRED PAYMENT If you would like to have payment wired, please notify your Catering/Event Manager, and instructions will be faxed to you. Back to Resource Information WORSHIP SERVICES The following is a list of nearby locations. Baptist Canyon Del Oro Baptist Church 9200 N. Oracle Road Tucson, AZ 520-297-3900

Buddhist Bodhisattva Institute 714 N. Desert Avenue Tucson, AZ 520-325-2272

Catholic St. Odelia’s Church 7570 N. Paseo Del Norte Tucson, AZ 520-297-7271

Christian St. Philips in the Hills Church 4440 N. Campbell Avenue Tucson, AZ 520-299-6421

Church of God Catalina Heights Christian Union Church 2741 N. Dodge Boulevard Tucson, AZ 520-325-0882

Episcopal Christ the King Episcopal Church 2800 W. Ina Road Tucson, AZ 520-297-2551

Jehovah’s Witness Kingdom Hall 1735 N. Leonardo Da Vinci Way Tucson, AZ 520-742-7567

Jewish Jewish Community Center of Southern Arizona 3822 E. River Road Tucson, AZ 520-529-4300

Lutheran Ascension Lutheran Church 1220 W. Magee Road Tucson, AZ 520-297-3095

Methodist St. Marks United Methodist Church 1431 W. Magee Tucson, AZ 520-297-2062

Mormon Church of Jesus Christ of Latter-Day Saints 1333 E. 2nd. Street Tucson, AZ 520-622-8866

Pentecostal Faith Tabernacle United Pentecostal Church 5011 E. Fort Lowell Road Tucson, AZ 520-795-2640

Protestant Saint Philips 4440 N. Campbell Avenue Tucson, AZ 520-299-6421

Back to Resource Information ZIP-OUT CHECKOUT With zip checkout, your room folio is provided at your door early in the morning of your departure except in the Casita area due to weather stripping on doors. Simply verify the charges, use the television remote, press the zip-out/check-out to check-out. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Back to Resource Information

FORMS

FOOD & BEVERAGE GUARANTEE FORM

The following are my guarantees for FUNCTION MON TUE WED THU

FRI

SAT

SUN

Cont Bkfst

Breakfast

AM Break

Box Lunch

Lunch

PM Break

Reception

Dinner

Dessert Buffet

I understand guarantees must be provided by noon 72 working hours prior to the function in question (on Wednesday for Saturday, Sunday and Monday functions). If not provided, the expected number of guests as shown on the banquet event order will be considered the guarantee. If fewer than the final guaranteed number of guests attend the function, the final guarantee number will be charged. If additional meals are added after the guarantee is given (substitutions, special orders), these meals are considered an addition to the guarantee. Guest Signature

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HILTON TUCSON EL CONQUISTADOR GOLF AND TENNIS RESORT CREDIT CARD PAYMENT AUTHORIZATION FORM

Please complete all areas below. Incomplete requests may be rejected. This form must be received at least 5 business days prior to the Check-In, or by specified date in Event Contract, to ensure acceptance of the credit card to be charged. Do not send completed form by email. FAX COMPLETED FORM TO: 520-544-1224 ATTN: Confirmation Number: GUEST INFORMATION: Date: Guest / Group Name: Check-In / Event Date: Name of Person/Group Making Reservation: Phone: Authorized Amount: Approval Code: Date: CARDHOLDER - Please complete the following section and sign/date below. Cardholder Name as it Appears on Credit Card: Cardholder Billing Address: City: State: Zip: Daytime /Business Telephone: Evening Telephone: Credit Card Number: Expiration Date: Credit Card Type: (Circle one) Visa/MasterCard American Express Discover JCB Diners Club Credit Card Issuing Bank Name: Bank Phone Number (from back of your credit card): I agree to cover the following categories of charges: (Please circle) All Charges Room & Tax Food & Beverage Audio Visual Other Retail Recreation I agree to cover the above categories of charges up to a Maximum Amount of the Estimated Charges DIRECT BILL ACCOUNT PAYMENTS ONLY: Name on Invoice/Statement _______ ______ Date on Invoice/Statement Invoice/Statement Number _________________________ ______________ Authorized Amount $_______________________ Note: Charges for room and tax, group deposits or direct bill account payments will be charged to your credit card immediately. Any incidental charges circled above will be charged at the time of check-out. Amount to be immediately charged to credit card for room and taxes or deposit: $______________ Final Balance Billed to Credit Card (hotel use only): $_______________ By signing below, you authorize the hotel to charge your credit card immediately for the amount indicated above up to the “Maximum Amount” indicated above. You further acknowledge that if “all charges” has been selected, then all guest/group related charges (less Deposit) will be charged to the above card number at the time of check-out or event conclusion. Cardholder Signature: Date:

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