tsw corporate brief 2012
TRANSCRIPT
Where Business People and
Technology are delivered!
TSW Global Services is a partnership of Channel management system of services from consulting to business delivery. It is a global management of technology and software, offshore account management, Staffing and Recruiting company serving clients in Asia, Australia, UK and US.
TSW’s work process adds synergy to clients’ thoughtful perspective and empowering approach to drive results. By leveraging our years of experience and proven methodologies, we bring value to any project with our depth and breadth of knowledge.
The team at TSW combines more than 75 solid years of experience with contact centers large and small. We've been on the front lines helping companies plan for change and growth, evaluate new technologies and services, revamp and reorganize their operations and processes, develop outsourcing, and conduct business case analysis.
The Company
Full Service Set Up and Center Management Designed for those companies/Individuals wanting to enter the industry as a investment opportunity without having to manage the operation on a day to day basis.
TSW Global Services provides a number of opportunities for companies to enter the
BPO / Call Center Industry:
Based on Philippine government estimates and as well as other international studies the BPO industry will double it’s size in the Philippines during the next five years.
TSW Global Services, customized solutions ALLOWS YOU to become part of this exciting industry:
Consulting Services TSW Global Services is able to provide consulting services in all area’s of the BPO industry including Marketing, Management ,Technology, Reporting, Training and all Support Functions.
Center Design and Set up TSW Global Services provides center design and set up the infrastructure for those clients wanting to manage their own center. Our experienced consultants provide all the details to manage your own center – including setting up Technology, Support Services, and Management Training.
Our Services
Business Service Set Up and Center Management Solutions
Marketing and Sales Departments TSW Global Services provides the clients – the same ones our home office is working with while maintaining the client relationships.
This is our recommended opportunity to enter the BPO / Call Center Industry using our satellite operations design.
Cloud Technology hosted Servers – saving the expense of purchasing dedicated servers. No need to have a expensive IT Department – TSW Global Services maintains a complete IT Department using state of the art technology
DESIGN site based on a collaborative effort – on your site or at one of your partnered locations
IT Support our highly qualified IT staff makes sure – operations has all the tools to perform at the highest levels.Training our team of trainers –
train agents based on the clients requirements adding their insight and experience to provide full competent agents – This is the same training we provide our own agents. Our training is TESDA certified Support Functions: TSW Global Services provides
those important support functions from HR and Payroll to Facility Management
ExceptionalSolutions
Home Office
Training
Management
Consulting
Payroll
Technology
Human Resources
Center 1
Center 2
Center 4
Sales & Marketing
Center 3
TSW Global Services Full Service
Principles strenn your
Company for global business
growth
We promote Business Solution to your Innovation
to build your information system and confidence for
business decisions.
We push Innovation
to shape your future
We enhance your Business Powerusing strategic and value-added service process
We empower your Systemto achieve high value
performance
Account Acquisition Audit and assignment of BPO Live
Business Review
Business Review
Operations set up
Creation of IT Management Infrastructure
Creation of IT Management Infrastructure
Determination of Business parameters
Determination of Business parameters
Total Management
Modeling
Total Management
Modeling
Account Management details
Account Management details
Tale
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Stru
ctu
reLiv
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ccou
nt A
cq
uis
ition
Launch of Operations
BPO Center structure determination
Business Strategy Process
TSW Global Services’ investment on IT infrastructure and Enterprise grade application architecture, and live media gateways are flexible to multi-client campaigns making it cost-effective while providing a competitive advantage for our clients. Our CRM and software platform are flexible to client’s wide idiosyncrasies. The multi-media gateways offer FSA/PCI compliant audit logs and the highest levels of data security.
Our policies and procedures are in place especially on Information Security. These policies and procedures conform to standards set forth by ISO 27001.
Our Technology
Our CRM Platform: Innovative Technology and remote IT management for disaster recovery Your solution to cost-effective IT Infrastructure• Predictive and/or auto Dialer• Real-time Call Log Monitoring• Call Recording including Call Retention and Playback as well as
Reports Generation• Informative voice prompt selection
THOMAS S. WILLIAMS – CEOA proven results oriented senior business leader with a solid 25+ year record of building and growing successful businesses based on focused relationship management, strong profit and loss experience and a passionate desire contributing to the organization's overall strategies and success. Tom has provided end to end solutions for companies in the US and UK financial services industry. Tom brings a wealth of call centre experience, with previous work assignments for IBM Global Services, Dell Financial and Citibank. He is responsible for the strategic direction and day-to-day management of the company.
Mr. Williams is a graduate of Ferris State University and holds a degree in Business Administration – Marketing.
Executives
RUCHELLE WILLIAMS- VP-Operations and Marketing
Tzhelle is broadly trained, resourceful and results-focused management professional. She offers more than 15 years of experience in a senior leadership level for several start- up, early stage growth, and global operations companies. Recognized for ability to incorporate innovative management techniques, system, processes, and procedures to enhance business practices, increase productivity, and boost revenues. Ms. Williams’ experience in the global marketing arena is surely an advantage to TSW. She is responsible for the Sales and Marketing of the contact center.
ERLYN RAMOS – VP Client ServicesErlyn Mae is responsible for managing client relationships and delivering exceptional service and value to our clients. She oversees all areas of client services, program implementation and customer support. Ms. Hinojas brings a solid 10+ years in the BPO and RPO industry and an extensive background spread across sales, marketing, operations, client service and call center management experience to the company. She is also an experienced Senior Executive US Recruiter with entrepreneurship background who can associate with all levels of management. With solid track record in account management, business development, and project management in competitive and technologically advanced markets. PAUL LAMBIO – VP of Information TechnologyPaul is responsible for the development, implementation and management of the company’s IT backbone and overseeing the delivery and execution of the company's IT infrastructure management and services. Paul has 12+ years of experience in the Information Technology for both systems administration and network operations. This includes extensive exposure to the management and operations for both the telecom and IT industries. He holds a Bachelor’s degree in Computer Science from Far Eastern University in Manila.
DIEGO JOSE RAMOS- Director for Talent Acquisition and Global Business Development
Diego is responsible for Talent Acquisition architecture and executive management training of business centers. He has multi industry Channel and Relationship Management experience for 15 years with mastery in the areas of Start up Operations, Sales, Marketing and Training and Process Improvement. Demonstrated strong ability to develop and deliver start-up strategies, small to medium scale end to end Management delivery transformation of cost centers into profit using Human capital and Management relationship methodology.
He is also an experienced Executive Technical Recruiter in the US and has recently built a successful sales team from ground level up to senior managers for BPO centers in the Philippines.
US Address: 1804 Bois D Arc, Arlington,TX 76013
Philippines Address: Unit 1901 Luxe Bldg., Bonifacio Global City, Taguig City, Metro Manila, Philippines
US: +1773-747-8305 Manila : +632-8225414 Website: www.tsw-globalservices.com
Contact
Business Inquiry: [email protected] Services: [email protected]