training & developing employees
TRANSCRIPT
© 2005 Prentice Hall Inc. All rights reserved. 8–1
Orienting Employees• Employee orientation
A procedure for providing new employees with basic background information about the firm.
• Orientation content Information on employee benefits Personnel policies The daily routine Company organization and operations Safety measures and regulations Facilities tour
© 2008 Prentice Hall, Inc. All rights reserved. 8–2
Purpose of Orientation
Feel Welcome and
At Ease
Begin the Socialization
Process
Understand the
Organization
Know What Is Expected in Work and
Behavior
Orientation Helps New Employees
© 2008 Prentice Hall, Inc. All rights reserved. 8–3
The Orientation Process
Company Organization and
Operations
Safety Measures and Regulations
Facilities Tour
Employee Orientation
Employee Benefit Information
Personnel Policies
Daily Routine
The Training Process• Training
The process of teaching new employees the basic skills they need to perform their jobs.
• The strategic context of training Performance management: the process in which
employers use to make sure employees are working toward organizational goals.
Training?
Training helps to bridge the gapExisting
• Skills• Knowledge• Attitudes
Required• Skills• Knowledge• Attitudes
Why Do Companies Train?
• Current employees have skill deficiencies • Change: product, service, technology • Retention • Recruitment problems, lack of ability to
attract qualified employees • Performance problems • Helps to reach business goals or is viewed
as a strategic advantage
Benefits of Training
• Increased productivity. • Reduced employee turnover. • Increased efficiency resulting in financial gains. • Decreased need for supervision • Increased employee motivation
Who Provides Training and Development?
• Supervisors and other managers • Coworkers • Experts • Employee
What Is a Training Needs Assessment (TNA)?
• A TNA is the process to determine whether training to address a performance gap is necessary.
• Training might be appropriate when the performance issue is a “can’t do” issue: Poor performance (resulting from a knowledge or skill
deficiency). Lack of basic skills (reading, writing, technology, math
skills). Legislation or policies requiring new knowledge or skills. New technology. A customer request for new products or services. Higher performance standards. New jobs.
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Training Need Analysis (TNA)
TNA is a tool toidentify the gapExisting
• Skills• Knowledge• Attitudes
Required• Skills• Knowledge• Attitudes
Why Conduct a Training Needs Assessment?
• To determine the right training for an employees’ jobs
• To determine what training will improve performance
• To ensure if training will make a difference• To differentiate training needs from
organizational problems
When Is Training NOT the Best Intervention?
• Training is not the best intervention when the performance issue is a result of:Recruiting, selection or compensation
problems. Policies and procedures issues.
A lack of coaching and feedback.Insufficient tools, equipment or resources.Physical setting problems.
A lack of motivation (job-person fit; person-
org fit); a “won’t do” issue.14
Three Types of TNA Analyses
• Organizational Analysis To align training with business strategy and to ensure there are
resources and managerial support for training.
• Task Analysis To identify the important work-related tasks and knowledge, skills,
behaviors, abilities (KSBAs)
• Person Analysis To ensure that trainees have the basic skills, motivation,
prerequisite skills or confidence.
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TNA process
Triggering Event
Actual Performance <
Expected Performance----------------------------------
Total quarterly admissions are
60% to 65% less then the total number of
prospectus sold
Organizational Analysis
• Evaluate Vision, Mission, Values, Policies
• Actual condition and employee’s perspective
TaskAnalysis
• Analyze / conduct position’s Job Analysis
IndividualAnalysis
• Match employee’s KSA with standard KSA
Identify Performance Discrepancy
----------------------------• Employee’s basic
needs are not fulfilled, which leads towards high turnover of experienced staff
• Current admission department staff lacks in customer service skills
Training Needs
Non-Training Needs
Design Phase• This phase insures the systematic
development of the training program. • This process is driven by the
products of the analysis phase and ends in a model or blueprint of the training program.
• The most important outcome of this stage is the learning objectives.
Why do we need to write objectives? • They help the instructor to design and select
instructional content and procedures
• They help the instructor evaluate or assess the success of training program.
• Training objectives based on the training needs analysis help employees understand why they need the training.
Five criteria for an effective objective?1. The objective states a time limit.2. The objective identifies the performer(s). 3. The objective contains one or more action verbs. 4. The objective specifies the conditions of performance.5. The objective specifies an acceptable standard of
performance.
• Example: (1) At the end of the training session, (2) you will (3) operate and
perform basic activities on a computer (4) without help (5) all of the steps of the starting and shutting it without error.
Development Phase• This phase elaborates and builds on the
Learning Objectives that were produced in the design phase.
• Development is simply diagramming or outlining the necessary activities that will assist the learners in reaching the course goals.
• The end result is training handouts or course-pack.
Steps in Development Phase• Finalize Training Methods
On-the job-training (OJT) Job Instruction Training Job Rotation Coaching Mentoring
Classroom/ Off -the job-training Lecture Computer-based instruction Role playing Experiential Training
• Develop Training Material (handouts)
Implementation Phase
• This begins when the course is introduced in it's complete form, to the target audience.
• The Implementation Phase will continue throughout the life of the course.