total quality managemnt practices of toyoya motors and ford
TRANSCRIPT
TQM Practices of Ford and Toyota + their Comparison
Fatima TafakharMBA-12-05
Bahauddin Zakariya University Multan,Sub Campus ,Sahiwal
Outlineo Leadershipo Customer Satisfactiono Employee Involvemento Continuous Improvemento Supplier Relationso Tools and Techniques
IntroductionoHeadquartered in Aichi, Japano Founded in August 28, 1937o Annual sales of $210 billiono Produces 10 million vehicle per yearo Consisted of 400,000 employees
worldwideo Produces vehicles under 5 brands
History of TQMo First to implement Quality Controlo Toyota Way
i. Continuous Improvementii. Respect for People
Employee Involvemento Utilizing the knowledge of lower-
level employees o Human Resource Developmento Respect for Diversityo Job Placement Program for Over-
sixtieso Increasing Employment
Opportunities for Disabled Peopleo Expanding Education Programs at
the R&D Learning Centre into Mid-level Engineering
Toyota Production System
o Lean Manufacturing
o Kaizen o Continuous
Improvemento Just In Timeo Jidoka
Suppliers Relationshipso Collaboration with Suppliers
i. Issueii. Relationshipsiii. Great East Japan Earthquake
o Global Suppliers Convention
o Supporting Social Contribution Activities of Suppliers
i. CSR study meetings held focusing on risk management
ii. Promoting the spread of CSR among suppliers through AIAG activities
ISO 9001 Certification (Quality Management System)
o Just-In-Time Philosophyi. Smoothing the work flowii. Reducing inventoriesiii. Lowering production cost
o Implementation of Environmental Management
o Audits To Designo Saleo Production
ISO 14001 Certification(Environmental Management
System)
Sales of Ford Companyo Company sell automobile and commercial vehicles under
o Most luxury cars under
Market Share of Ford Motorso 21% Stakes in (Japan)o 15% Stakes in (United Kingdom)o 49% Stakes in (China)Joint Ventures
o 2 in China o 1 in Thailando 1 in turkeyo 1 in Russia
LEADERSHIPo Communication and inspiring visiono Live ito Win-Wino Positive “Can Do” Attitudeo New business leader program
Employee InvolvementEmployees at Ford are Capable of
o Improve qualityoReduced Costo Provide Full EffortoContribute New Ideas
Customer Satisfactiono Six Sigmao Training of Six Sigma employees o Criteria for SelectionThe Ford DMAIC Cycle follows:
i. Defineii. Measureiii. Analyseiv. Improvev. Control
Continuous Improvemento Standardization: The key to
Continuous ImprovementoProduct and Process
Improvement:– Objectives– Dependencies
Supplier Relationshipso Global product-creation processo Process and part stabilityo Real-time performance data o Access to senior Ford managerso Improving order fulfilmento Engaging suppliers in discussions
Engaging Strategic Suppliers through Aligned Business Framework
o To increase mutual profitabilityo To improve qualityo To drive innovationo Encourage shared commitment to
sustainability goals