titanium-tours-8pg-2016-def2
TRANSCRIPT
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LUXURY EXPERIENCES IN SPAIN & PORTUGAL
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Who we are
Born in Sevilla, Spain. BS in Business Admin by USF, CA & MBA by EAE Barcelona. 3 times successful entrepreneur with a passion for luxury travel and marketing. Being a long time resident in the US, Jesus understand the level of service the american luxury traveler expects and is a firm believer in exceeding expectations to wow your customers. Since he is local he is also well integrated into the North American travel industry understanding clearly the needs of the North American travel advisor.
Jesús Repetto CEO (USA)
Born in Sevilla, Spain. BS in Business Admin by UNC Charlotte, NC. Also, 3 times successful entrepreneur with a passion for luxury travel and customer service. Luis’ obsession is excellence in customer service. He runs our Spain office and supervises ground operations. Prior to becoming an entrepreneur he had a long successful career in wealth management in Spain. He brings to Titanium Tours a wealth of connections from it, specially when it comes to getting inside access for our clients.
Luis de MiñónCOO (Spain)
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What makes us unique
We believe in the combination of the travel advisors’ inside knowledge of the client and our inside knowledge of the destination.
We believe that together we can create a much better experience for the client than either of us alone.
So much that we only sell through travel advisors and we don’t brand our docs.
Our goal is to make the travel advisor look like a star.
WE SELL ONLY THROUGH YOU
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What makes us unique
• Ability to create quotes in NET USD / CAD• US based credit card processing (Free of
charge and free of international fees)
Our goal is to make the travel advisor’s job a breeze when selling Spain because as they say “the vacation experience starts with the booking experience”
US Office – New JerseyLegal HQ, Sales Support & Finances.
A true local US presence lead by one of the owners, not a simple representation
Spain Office - CadizBooking Support. Ground Operations Control.
Lead by co-owner.
HEADQUARTERED IN THE US WITH OFFICES BOTH IN THE US & SPAIN
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Why choose us
Some times people change their mind while on the ground and we can react to their changing needs from our Spain office. For example redoing a whole 10 day El Camino itinerary after the first day’s hike.
Do you want to know what they think of us? Scan the QR code to see all the testimonials or visit our Youtube Channel
FLEXIBILITY AND ABILITY TO RESPOND WHEN ON THE GROUND
We know travel advisors have to sell our itineraries so we prepare hand-crafted, picture filled, multi-page documents with the agency’s logo and information.
We assign one of our team to each travel advisor so they get to know how they like their documents and what their clients are like.
We average about 2 - 3 pages per day of itinerary. Some have said they’re the best documents they’ve seen in many years.
EXTENSIVE CUSTOM DOCUMENTS TO HELP SELL SPAIN
INSIDE ACCESS
With both owners born and raised in Spain we are frequently leveraging our relationships.
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SOME SMALL DETAILS TO WOW TRAVELERS AND MAKE THE TRAVEL ADVISOR LOOK LIKE A STAR
• Picture of the tour guide on the voucher so they can find them.
• Hand crafted gift for the
travelers with a card “from the travel advisor”, not us, while in the destination*.
• Personalized photo book with the sites they’ll see before their trip to get them excited, coming “from the travel advisor”*.
SIMPLE HUMAN DRIVEN BOOKING PROCESS
• Travel advisor in North America calls our US office or emails their assigned agent.
• Our agent responds within 24hrs with questions to try to get to know the client and gives a timeline for how fast can they return the proposal. Goal is 24-72 hrs.
• Proposal is sent in net USD or CAD.
• Proposal is modified or accepted. We charge the client’s credit card gross or agency’s cc net from our US office so there are no foreign transaction fees.
• We create vouchers and final documents.
• During the trip we send email updates to the travel advisor with how their clients are.
• The Friday after the trip is done we send the commissions check from our US office.
What makes us unique
*For itineraries over a certain amount per person.
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Designing Luxury experiences
Do you want your travelers learn Flamenco? Or maybe discover traditional cooking from Spain with mediterranean ingredients?
We design unique itineraries or experiences in Spain and Portugal catering to your client’s interests.
Just ask us!
MORE UNIQUE EXPERIENCES
• Flamenco dance lessons • Spanish guitar lessons• Mediterranean cooking• Discovering El Camino
de Santiago• Wine Tasting
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TITANIUM TOURS US · 16 South Ave W. Suite 262 · Cranford, NJ 07016 USA · Tel: 908-514-4280 TITANIUM TOURS SPAIN · C/Manantial 13, Edificio CEEI · 11500 El Puerto de Santa María Cadiz, Spain. Tel. +34-615-976-618 www.titaniumtours.com · [email protected]