The IT System That Couldn’t Deliver

Who is responsible for assuring information technology success at Lexox?

The IT System That Couldn’t Deliver

Action Plan: Short Term

• Get the data in the system immediately

• Train field reps immediately

The IT System That Couldn’t Deliver

Action Plan: Long Term

• Bennet: Vision can’t be delegated; create and share vision with managers and employees – tie IT decisions to the business’s vision and mission;

• Business Managers: Made accountable for delivering business results;

• Sullivan: Speed up delivery of systems that directly affect revenue and competitive position;

The IT System That Couldn’t Deliver

Action Plan: Long Term

• Sullivan: Share a weekly post-deployment assimilation map – track the spread of new behaviors the IT is meant to instill – identify high-, low-, and no-risk business units;

• Business Managers: Compete for IT capital – funding goes to projects that are tied to the business strategy and will generate the highest payback;

• Sullivan: Benchmark against best-in-breed distribution systems;

Six IT Decisions Your IT People Shouldn’t Make

• How much should we spend on IT?

• Which business processes should receive our IT dollars?

• Which IT capabilities need to be company-wide?

• How good do our IT services really need to be?

• What security and privacy risks will we accept?

• Whom do we blame if an IT initiative fails?