![Page 1: The IT System That Couldn’t Deliver Who is responsible for assuring information technology success at Lexox?](https://reader035.vdocuments.mx/reader035/viewer/2022072004/56649c725503460f949230f4/html5/thumbnails/1.jpg)
The IT System That Couldn’t Deliver
Who is responsible for assuring information technology success at Lexox?
![Page 2: The IT System That Couldn’t Deliver Who is responsible for assuring information technology success at Lexox?](https://reader035.vdocuments.mx/reader035/viewer/2022072004/56649c725503460f949230f4/html5/thumbnails/2.jpg)
The IT System That Couldn’t Deliver
Action Plan: Short Term
• Get the data in the system immediately
• Train field reps immediately
![Page 3: The IT System That Couldn’t Deliver Who is responsible for assuring information technology success at Lexox?](https://reader035.vdocuments.mx/reader035/viewer/2022072004/56649c725503460f949230f4/html5/thumbnails/3.jpg)
The IT System That Couldn’t Deliver
Action Plan: Long Term
• Bennet: Vision can’t be delegated; create and share vision with managers and employees – tie IT decisions to the business’s vision and mission;
• Business Managers: Made accountable for delivering business results;
• Sullivan: Speed up delivery of systems that directly affect revenue and competitive position;
![Page 4: The IT System That Couldn’t Deliver Who is responsible for assuring information technology success at Lexox?](https://reader035.vdocuments.mx/reader035/viewer/2022072004/56649c725503460f949230f4/html5/thumbnails/4.jpg)
The IT System That Couldn’t Deliver
Action Plan: Long Term
• Sullivan: Share a weekly post-deployment assimilation map – track the spread of new behaviors the IT is meant to instill – identify high-, low-, and no-risk business units;
• Business Managers: Compete for IT capital – funding goes to projects that are tied to the business strategy and will generate the highest payback;
• Sullivan: Benchmark against best-in-breed distribution systems;
![Page 5: The IT System That Couldn’t Deliver Who is responsible for assuring information technology success at Lexox?](https://reader035.vdocuments.mx/reader035/viewer/2022072004/56649c725503460f949230f4/html5/thumbnails/5.jpg)
Six IT Decisions Your IT People Shouldn’t Make
• How much should we spend on IT?
• Which business processes should receive our IT dollars?
• Which IT capabilities need to be company-wide?
• How good do our IT services really need to be?
• What security and privacy risks will we accept?
• Whom do we blame if an IT initiative fails?