Assuring program quality

• Supervision• The organizational

chart • Training• Budgeting

MCH in Developing Countries 2-8-11

Assuring quality of care

Supervision:What are the key roles of supervisors?

• Legitimation, protecting role integrity• Motivation• Education and guidance• Helping solve problems• Technical assistance• Linkage• Monitoring and control• Evaluation

Some ideas for overcoming obstacles to effective supervison

• Change from idea of one-way ‘supervision’ to that of a two-way exchange - ‘support’

• Model it!• Build supervision into a routine -- re-

evaluate the mechanisms available• Involve effective trainers in supervision• Establish health system commitment to field

support

HIV Program Manager

Program Officer Program Officer Administrator/Office Manager

Technical Advisor

Organizational Head

BookkeeperDriversCommunity

health councils

Health Unit staff

The Organizational Chart

Is training needed….?

What is a training plan? What should be included?

Budgeting...