the hard dollar impact of a better candidate experience
TRANSCRIPT
Measuring the Real $ Value of the Candidate Experience
Shahbaz AlibaigHR Strategy and PMO Leader
Synchrony Financial (GE)
Reagan CravenDirector, University Rel. & Dev.
AbbVie
ChristinaMcClungDirector, US & Int’l. Card Recruiting Capital One
Moderator:Gerry Crispin Chief Navigator
CareerXroads
Susan Alexander Talent Acquisition Sr. Mgr.
Deloitte
Audience Q &A Audience Polls
Tell us a little more about your company and role before we get into
the details of your Candidates’ Experience.
Source: CareerXroads Candidate Experience monograph, March, 2011
05/01/23 5TalentBoard 2014 Copyright ©
176Registered
120 Completed Round 1
62 Companies Candidate
Exceeded the 2014Standard [Bar]
95,400 Candidates Responded
2014 CandE Results – By the Numbers
201 3
March June July August September
http://www.theCandEs.org
There is a [measurable] difference in how candidates are treated
What is your definition of ‘candidate experience’?
What role does it play in how your recruiting function is evolving?
When you first started down this path to improve your firm’s
candidate experience were there one or two
‘practices’ you changed, added or improved and why?
Pivotal Recruiting Practice
Did you get up to bat?
Are your recruiters’ training, coaching, scorecards, rewards
connected to their treatment of candidates… or not?
How do you communicate (i.e. ‘disposition’)candidates who apply
but, never make it to finalist?
What else would you do for the candidates you don’t hire if resources were not an issue?
“How Likely are you to APPLY AGAIN?”
“Extremely Likely”
5.7%
“Definitely Not”
“Extremely Likely”
“Definitely Not”
24.7%
62.0%
0.6%
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“How Likely are you to REFER someone in the future?”
I would actively encourage others to apply
I would actively discourage others from applying
I would actively encourage others to apply
I would actively discourage others from applying
61.5%
0.5%
5.8%
27.0%
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What advice would you offer to your colleagues here who are interested in improving their
candidates’ experience?
Thank You!