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Measuring the Real $ Value of the Candidate Experience
Shahbaz AlibaigHR Strategy and PMO Leader
Synchrony Financial (GE)
Reagan CravenDirector, University Rel. & Dev.
AbbVie
ChristinaMcClungDirector, US & Int’l. Card Recruiting Capital One
Moderator:Gerry Crispin Chief Navigator
CareerXroads
Susan Alexander Talent Acquisition Sr. Mgr.
Deloitte
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Audience Q &A Audience Polls
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Tell us a little more about your company and role before we get into
the details of your Candidates’ Experience.
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Source: CareerXroads Candidate Experience monograph, March, 2011
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05/01/23 5TalentBoard 2014 Copyright ©
176Registered
120 Completed Round 1
62 Companies Candidate
Exceeded the 2014Standard [Bar]
95,400 Candidates Responded
2014 CandE Results – By the Numbers
201 3
March June July August September
http://www.theCandEs.org
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There is a [measurable] difference in how candidates are treated
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What is your definition of ‘candidate experience’?
What role does it play in how your recruiting function is evolving?
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When you first started down this path to improve your firm’s
candidate experience were there one or two
‘practices’ you changed, added or improved and why?
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Pivotal Recruiting Practice
Did you get up to bat?
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Are your recruiters’ training, coaching, scorecards, rewards
connected to their treatment of candidates… or not?
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How do you communicate (i.e. ‘disposition’)candidates who apply
but, never make it to finalist?
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What else would you do for the candidates you don’t hire if resources were not an issue?
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“How Likely are you to APPLY AGAIN?”
“Extremely Likely”
5.7%
“Definitely Not”
“Extremely Likely”
“Definitely Not”
24.7%
62.0%
0.6%
TalentBoard 2014 Copyright ©
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“How Likely are you to REFER someone in the future?”
I would actively encourage others to apply
I would actively discourage others from applying
I would actively encourage others to apply
I would actively discourage others from applying
61.5%
0.5%
5.8%
27.0%
TalentBoard 2014 Copyright ©
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What advice would you offer to your colleagues here who are interested in improving their
candidates’ experience?
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Thank You!