AVDC Cloud – Progress andWhere next?

Benefits• Resilient

o Can be accessed anywhereo Serviced from multiple data centres/suppliers

• Scalableo Costs reduce with lower demand

• Achievable more with some services than otherso Can flex up capacity at busy times

• Faster Implementationo Now we have experience we can implement projects to support business change much fastero Means we can get the benefits faster

• Lower costso Savings on IT Support of 30% - currently being channelled into projects to support change in the

Authorityo Will be available as a cashable saving.

Background• AVDC are the most advanced Authority in Cloud migration –

(Amazon Web Services 2014)o Others might of course challenge this!!

• This strategy was agreed in 2012 by Council• Recognised that the programme would be fluid• Dependent on evolution of the market• Required to enable flexibility in service supply

Objective• Martini solution for IT

o Anytimeo Anyplaceo Anywhere

• Flexibility – able to scale the IT service as the organisation changes• Reduce cost• Basis for Digital everything• Agility - able to implement new solutions quicker

Our Destination• No onsite IT computer servers (we will always need network equipment)• All systems accessed from the Cloud

o Updated and managed by the supplierso Can be purchased as a service by customerso Resiliento Security as a Serviceo Accessible from any browser based device

• Thin client• Home PC• Tablet/smartphone

• A data network managed as a service• IT can focus on adding value not managing equipment• Complete price transparency for services

What we’ve done• Thin Client and modern secure remote access systems in place• E-mail on the Cloud• Telephony and Call Centre systems in the Cloud• Printing provided as a Cloud service to on-site printers• HR, Payroll, Recruitment on Cloud• Legacy IT Servers on Amazon Web Services• Internet connections upgraded, moved to Public Sector Network (PSN)

provider as a managed resilient service• Regulatory services systems (Planning, Env Health, Licencing, Land

Charges) on an external managed service• Software as a Service (SaaS) Finance System implemented• All new systems are in the Cloud

Coming Soon• Local Government traditionally bought “Line of Business” systems

based on service, eg Planning, Revs and Benso From the perspective of the customer it was difficult to present a single digital offering

• Move to integrated services to the customer AVDC are moving to a single Cloud Based set of systems based on Salesforce.com

• Staff will use the same systems as the Customer• Enabling changes in ways of working to have single team dealing

with the Customer.• Rationalising number of systems supported.

Customer Delivery ServiceFunction :To deliver repetitive and predictable services to customer as quickly and efficiently as possible

Customer Contact &

Sales

Data Analysis & Systems

Applications

Processing & Case Managem

ent

Expert Case

Resolvers

Longer term• Still no solution for DWP data (Revs and Bens)

o By challenging assumptions we are now seeing that many of the barriers are illusory• Strategy to move to single platform for all applications systems eg

o Force.como Technology 1

• 4G access to mobile services

Problems• Suppliers don’t expect LAs to be intelligent or

demanding buyers. • New technologies have caused some teething

problems for staff• Existing suppliers took a long while to see the

change comingo In some cases need to look elsewhere

• Transition means managing two IT environments

Benefits• Resilient

o Can be accessed anywhereo Serviced from multiple data centres/suppliers

• Scalableo Costs reduce with lower demand

• Achievable more with some services than otherso Can flex up capacity at busy times

• Faster Implementationo Now we have experience we can implement projects to support business change much fastero Means we can get the benefits faster

• Lower costso Savings on IT Support of 30% - currently being channelled into projects to support change in the

Authorityo Will be available as a cashable saving.

Questions