2 speaker digital government (andrew mills)
TRANSCRIPT
Fast Forward reportGovernment response
Andrew Mills
Queensland Government Chief Information Officer
Envisaging our digital future• A co-design process– a kick off
workshop with industry, academia and all levels of government
• Extensive analysis of international and other jurisdictions digital strategies and success measures
• Surveys completed by 500 + public servants state-wide
Measurement a key
LOW HIGH
LOW
Characterising the marketplace for Queensland Government services (e.g. health, education, transport, accommodation, community and other services) in the year 2025.
Digital immersion
Insti
tutio
nal C
hang
e Scenario 4 – Stargate A complete reinvention of digital technologies and the institutional
landscape and a deep dive into the knowledge and services economy
transforms service delivery systems. This is a world laden with amazing opportunities for individuals and
society. But does everyone make the transition or do we see a digital
divide?
Scenario 2- New Order
Service delivery occurs with mostly current day technologies combined
with bold new organisational designs and innovative institutional arrangements. Can the new
institutional arrangements perform adequately without much change in technological capabilities and use?
Scenario 3 - Turbocharge
Rapid advances and adoption of digital technology improves service delivery capabilities and modes but organisational and administrative
structures are relatively unchanged. Will our existing structures perform adequately for a digitally enabled
service delivery setting?
Scenario 1 - Heritage
Despite limited advances technology penetration is bumpy and uneven. There is little change to business models. The landscape for public
services is similar to today. But if the rest of the world is plugged in and
connected what happens to incomes and job opportunities in Queensland’s
economy?
The scenarios HIGH
The scenariosA tool for ‘Wind Tunnel Testing’ Digital Strategy
Health services
Policingservices
Transportservices
Education services
Accommodationservices
Community services
Performs well?
Revise Strategy
No
Heritage
New Order
Stargate
Turbocharge
Implement StrategyYes
Scenarios
Data61 relationship
What we hear and see are the barriers to Cloud Computing*:• Security• Switching costs• Lack of Expertise• Conflict with internal technology/operations*Data sourced from ABS, Huddle Whitepaper, KPMG
• As-a-service delivery model utilising cloud computing
• Pilot new cloud-based capabilities (etc. Google mail, Basecamp, Wrike)
• Assisting agency with on-boarding of O365 mail services
• 1WS ICT
Leverage industry innovation
Opportunities for transformational change