the future creating a collaborative of work organization group presentations/october 2013...
TRANSCRIPT
The Future
of Work
Make Social Real
Creating a Collaborative
Organization
succeed
(c) 2013 NewsGator Technologies
(c) 2013 NewsGator Technologies
Enterprise Social - Creating a Collaborative Organization
The results are in, social collaboration benefits both the enterprise and the employees. The trick is understanding where and how to introduce collaboration tools into your culture, organization and technology to drive social engagement.
Join us to learn about the key success factors in social adoption. We'll share real world success stories of collaboration yielding value across the enterprise to Make Social Real.
(c) 2013 NewsGator Technologies
We Make Social Real
#1Social
business
solutions in
the
Microsoft
ecosystem
of
enterprise
users
100%Enterprise
Human Centric
SharePoint ✓
SAP ✓
Salesforce ✓
Dynamics ✓
Azure ✓
Trustedby the
fortune 500
Delivering
Solutions to drive
adoption.
Real
Business
Value
Millions
(c) 2013 NewsGator Technologies
On Prem | Cloud
Expand Your
Reach
Facilitate
Connections
Empower
Smarter Streams
Discover
Expertise
Reward
& Recognize
Track
Social Activity
Talent
Management
Business
AlignmentTechnology
Enablement
Internal
Communications
Innovation
Management
Core Platform: Social Sites
NewsGator Adoption Framework
Solutions
People Engagement
(c) 2013 NewsGator Technologies
(c) 2013 NewsGator Technologies
Where Should Efforts Be Focused?
Culture, Organization & Technology
Landscape Assessment Document which
outlines Strengths, Opportunities, Challenges
and Recommendations for improvement.
Assess the current state of the Culture,
Organization and Technology landscape as
it relates to the adoption of Social
Where Should Efforts Be Focused?
40%
35%25%
(c) 2013 NewsGator Technologies
• NewsGator Adoption Framework Web Pagehttp://www.newsgator.com/services-and-support/adoption-framework
• NewsGator Adoption Framework Guidehttp://info.newsgator.com/rs/newsgator/images/NGAF_Guide_7August2013.pdf
• “10 Tips for a Healthy Social Enterprise” eBook http://info.newsgator.com/rs/newsgator/images/Adoption_eBook.pdf
• Driving Adoption Webinar Recordinghttp://info.newsgator.com/DrivingAdoptionWebinar.html
(c) 2013 NewsGator Technologies
Carr, David F. InformationWeek.com 3 June 2013
MicrosoftSharePoint NewsGator Social Sites
They also had good stories to tell
about translating social business theory
into practice.”http://www.informationweek.com/social-business/strategy/10-social-business-leaders-for-2013/240155934?queryText=social business leader
(c) 2013 NewsGator Technologies
http://www.informationweek.com/social-
business/social_networking_private_platforms/state-street-social-business-
leader-of-2
http://www.informationweek.com/social-business/strategy/10-social-
business-leaders-for-2013/240155934?pgno=2
http://www.informationweek.com/social-business/strategy/10-social-
business-leaders-for-2013/240155934?pgno=9
http://www.informationweek.com/social-business/strategy/10-social-
business-leaders-for-2013/240155934?pgno=10
http://www.informationweek.com/social-business/strategy/10-
social-business-leaders-for-2013/240155934
(c) 2013 NewsGator Technologies
(c) 2013 NewsGator Technologies
(c) 2013 NewsGator Technologies
Reach
Reach• Respond to email notifications
• Email digest
• Outlook plugin
• Notifications via Lync
• Desktop / Windows 8 clients
• Mobile options (HTML and native
clients)
• Intranet & Extranet stream connector
• External collaboration using
Glassboard, an Azure-based service
• Rich set of API’s(c) 2013 NewsGator Technologies
• Expertise Scoring Engine• Explicit expertise: self-declared on the profile
• Implicit expertise: actions, behavior, reactions on the site
• Likes
• Comments
• Answer marked as Correct
• Customizable weight of internal and external inputs
• Tag Cloud or Multi-word search to find experts
• Compare Experts
• Initiate a Question
• Recommend Expertise to Augment Profile
How Social Sites Surfaces Experts
(c) 2013 NewsGator Technologies
Multi-Word or Tag Cloud Search
(c) 2013 NewsGator Technologies
(c) 2013 NewsGator Technologies
Initiate a Question
• Q&A
• Knowledge Capture
• Onboarding
• Staffing
• Training
• Innovation
• Etc.
Why is Expertise important?
(c) 2013 NewsGator Technologies
(c) 2013 NewsGator Technologies
Questions• Takes the user by the hand and
guides them in how to use the tool.
• Automatic matching against existing questions and microblogs
• Can answer a question and direct to information BEFORE something is even posted!
• Suggest both relevant communities and relevant posts to review
• Suggest hashtags for proper routing
(c) 2013 NewsGator Technologies
Questions• Assign global and community Q&A curators
• Community MVP’s for answering questions, MVP Avatar
• Reminders for unanswered or not-closed questions
• Suggestions for profile expertise augmentation
• Default questions tab in communities to save knowledge captured
(c) 2013 NewsGator Technologies
• Send question via email to appropriate community (v. card downloadable from community page)
• Use a hashtag
• Participate via
(c) 2013 NewsGator Technologies
Questions Reporting
(c) 2013 NewsGator Technologies
Trended calendar-month report showing April:214
2+ hours
6 hours
85%
85%
(80%)
(c) 2013 NewsGator Technologies
Global, Community and Personal KB’s
Simply click to Add to Knowledge Base Informal
Formal, leverage SharePoint workflow for editing, approval, publication
Stream OR web source
Wiki Page, Tags, Discoverable via Search, Workflow
Interaction Model to Find Information Keyword, Most Liked, Most Viewed, Search etc.
(c) 2013 NewsGator Technologies
(c) 2013 NewsGator Technologies
(c) 2013 NewsGator Technologies
(c) 2013 NewsGator Technologies
• Find experts
• Ask questions
• Get answers
• Capture Knowledge
(c) 2013 NewsGator Technologies
Create a dialogue across hierarchies based on expertise
Reach more people
Engage more people
Ensuring control AND flexibility
Provide a compelling experience where people like to get the latest happenings.
Encourage conversations and feedback.
Notify individuals when there is something important to them wherever they are.
Make your job easier to publish, target, notify, and track participation and impact.
• Social Sites for Internal Communicationshttp://www.newsgator.com/products-and-solutions/solutions/internal-communications
• Internal Communications Survival Kithttp://info.newsgator.com/SurvivaloftheSocial-iCOM.html
• Internal Communications Solution Videohttp://youtu.be/YHXYfNB3Whg
• Internal Communications Data Sheethttp://www.newsgator.com/File%20Library/NewsGator/Datasheets/Solutions%20Datasheets/News
Gator-Internal-Communications-Datasheet-053113.pdf(c) 2013 NewsGator Technologies
Social innovation is more than ideation.
Analyze and prioritize concepts with subject matter experts.
Kick start and execute innovation projects aligned to business objectives.
Encourage and recognize participation with creative incentive programs.
Trace, discover, and secure your critical Intellectual Property.
Categorize and compile ideas into collaboration workgroups.
Crowdsource ideas through focused, time-based challenges.
Measure the impact of innovation process and overall goals.
Social innovation with NewsGator.
One social network. One user experience. Attain global innovation. One identity. One user workflow. One mobile app. No add’l training.
One secure system of record.Capture knowledge, conduct conversations, manage permissions, and secure your IP.
Implicit and explicit expertise. Surface recommended experts [based on all social activity] to evaluate innovation projects.
Recognize and reward participation.Create urgency. Motivate and recognize participation through badging and incentives.
Simplify eDiscovery.Trace idea origination to support patent control and infringement process.
• Social Sites for Innovation Web Pagehttp://www.newsgator.com/products-and-solutions/solutions/innovation
• Innovation Solution Data Sheethttp://www.newsgator.com/File%20Library/NewsGator/Datasheets/Solutions%20Datasheets/News
Gator-Innovation-Solution-Datasheet.pdf
• Fireside Chat with AMP
http://www.youtube.com/watch?v=Pz9pVuFpRe4
• Innovation Infographichttp://halhome/GTM/Documents/Solutions/Innovation/Innovation_Infographic_Final.png
(c) 2013 NewsGator Technologies
Cultural, Organizational
and Technology
Assessments
Provide
Recommendations For
Areas of Focus
Workshops, Best
Practices, Planning,
Execution and
Measurement Making Social Real
Amy OsterSr. Engagement Manager
Angi HarpSales Executive
here
here
Evaluate Your Enterprise
http://www.newsgator.com/products-and-solutions/sharepoint/evaluate
The Social Enterprise Buyer’s Guide
http://info.newsgator.com/NewsGatorBuyersGuide.html