creating a collaborative workplace culture webinar series

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  • Is it time for a Chief Collaboration Officer - CCO ?

    Peter Smit

    Founder Collabogence Inc.

    September 25th, 2015

  • Cisco Confidential 2 2013-2014 Cisco and/or its affiliates. All rights reserved.

    Introduction

    Polling

    David Heather - CHRO Cisco Canada

    David Coleman - Founder Collaborative Strategies Inc.

    Summary

    Q & A

  • Cisco Confidential 3 2013-2014 Cisco and/or its affiliates. All rights reserved.

    From IT Manager to CIO

    Recent new arrivals:

    Chief Digital Officer

    Chief Engagement Officer

    The question for today?

    Is it time for a Chief Collaboration Officer?

    The evolution of new roles

  • Cisco Confidential 4 2013-2014 Cisco and/or its affiliates. All rights reserved.

    Who is here today? (which functions are represented?)

    69% Human Resources

    2% Workplace Strategy

    0% Corporate Real Estate

    4% Workplace Strategy

    17% Information Technology

    8% Business Champion or other

    Results

  • Cisco Confidential 5 2013-2014 Cisco and/or its affiliates. All rights reserved.

    What level of importance does improving

    Collaboration have in your organization ? Results

    45% Critical Corporate-wide initiative is in place or planned

    37% Nice to Have - but left up to divisions or business units

    16% Laissez-faire up to individuals and teams to figure out

    2% Not important at all not on our radar

  • Cisco Confidential 6 2013-2014 Cisco and/or its affiliates. All rights reserved.

    What is currently preventing more / better collaboration? Results

    32% Our own culture - Lack of trust?

    47% Lack of common vision and/or objectives

    4% Space is not suitable

    8% Wrong technology or the tech does not work

    9% Lack of required skillset

  • Cisco Confidential 7 2013-2014 Cisco and/or its affiliates. All rights reserved.

    Who currently owns Collaboration ?

    Results

    7% CHRO - Human Resources

    27% CEO Chief Executive Officer

    0% Head of Corporate Real Estate

    6% CIO Chief Information Officer

    23% Do not know

    37% Nobody

  • David Heather

    Vice President, Human Resources, Cisco Canada

    Is it time for a Chief Collaboration Officer?

  • Cisco Confidential 9 2013-2014 Cisco and/or its affiliates. All rights reserved.

    Volatility Uncertainty Complexity Ambiguity

    V U C A The Case For Change

    Digitization Technology Enablers

    Disruptive Innovations

    Demographic Shifts 1. 2. 3. 4.

  • Cisco Confidential 10 2013-2014 Cisco and/or its affiliates. All rights reserved.

    (Across 142 Countries)

    87% of the workforce is disengaged

    A Workforce of the..

    Source: Gallup Source: Fast Company

    Nearly 9 out of 10 employees

    Disengaged

  • Cisco Confidential 11 2013-2014 Cisco and/or its affiliates. All rights reserved.

    Cisco

    Confidential

    What is innovation?

    To innovate is to combine values

    That are not easily joined

    Therefore scarce...

    Therefore profitable

    Successful leaders have the propensity and competence to help organizations and their teams reconcile dilemmas for better sustainable business performance

  • Cisco Confidential 12 2013-2014 Cisco and/or its affiliates. All rights reserved.

    What do you want the CCO to drive?

    Recruitment

    Rewards

    Benefits

    Retention

    Increase productivity & efficiency

    Merge physical & virtual communities

    Drive sharing across the organization

    Break down silos

    Engagement Culture

  • CCO or CDO?

    David Coleman

    Chief Disruptive Officer, Collaborative Strategies, Inc.

    9/25/15

    Collaboration or Disruption, Which Is More Productive?

  • Cisco Confidential 14 2013-2014 Cisco and/or its affiliates. All rights reserved.

    Multiple coordinated interactions occurring between two or more people that

    include the transfer of complex information for some common purpose or

    goal.(most everything else is gossip!)

  • Cisco Confidential 15 2013-2014 Cisco and/or its affiliates. All rights reserved.

    Holistic Collaboration

    SPACE

    PEOPLE PROCESS

    TECHNOLOGY

    VIRTUAL

    TEAMS

  • Cisco Confidential 16 2013-2014 Cisco and/or its affiliates. All rights reserved.

    What is Collaboration?

    Collaboration

    Cooperation

    Coordination

    Communication

    Conversation

    Level of

    purpose or

    Goal

    Low

    High

    Level of Commitment High Low

  • Cisco Confidential 17 2013-2014 Cisco and/or its affiliates. All rights reserved.

    Current Collaboration Technologies

    2.5%

    6.9%

    7.4%

    7.4%

    9.6%

    18.4%

    21.7%

    23.4%

    25.0%

    25.5%

    27.5%

    30.5%

    37.1%

    40.4%

    44.2%

    49.5%

    53.6%

    59.3%

    69.0%

    72.5%

    86.0%

    0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

    Virtual and 3D workspaces

    Process specific collaboration tools

    Mentoring and Coaching

    Other

    Virtual team space

    Blogging or microblogging

    In-app messaging

    SaaS based tools and services

    Distributed project and task management

    Wikis

    Online community (internal)

    Training

    Collaborative corporate portals

    Google apps

    Social network

    Room-based video conferencing

    Collaborative content and document management

    Screen sharing

    Chat/IMSMS/Texting

    Desktop or Web-based video conferencing

    E-mail

    What collaboration tools or infrastructures have already been implemented?

    Resp.= 364

  • Cisco Confidential 18 2013-2014 Cisco and/or its affiliates. All rights reserved. 18

    Changing Organizational Structures

    Core group > 100 includes:

    Company Management

    R&D Management

    Operations Management

    Marketing

    Outsourced: Sales, IT, HR, Supply Chain

    A Network of Networks

  • Cisco Confidential 19 2013-2014 Cisco and/or its affiliates. All rights reserved.

    Survey was done Spring 2015: 3 populations, 506 surveys

    People on average work in 3-5 distributed/hybrid teams, no matter what sized company, or your role

    43% work on 2-4 projects simultaneously,

    1/3 of those surveyed had 2/3 of their projects working as part of a distributed team

    By 2020 40% of the workforce will be freelancers (UpWork and IFTF)

    Almost 52% felt their tools and infrastructures did not support distributed work

    2/3 were not satisfied with their collaboration tools.

    Recent Research Results on Distributed Collaboration

  • Cisco Confidential 20 2013-2014 Cisco and/or its affiliates. All rights reserved.

    What are the Biggest Challenges in Distributed Collaboration?

    51.9% who felt that their

    tools and infrastructure

    do not support

    distributed work.

    51.9%

    25.1%

    31.3%

    24.9% 25.7%

    0 0 0.0%

    10.0%

    20.0%

    30.0%

    40.0%

    50.0%

    60.0%

    What are the biggest challenges you face in distributed collaboration? (select all that apply)

    Tools and infrastructure

    Work at home/distance

    Time zones and different languages

    More face-to-face interactions

    We have no significant challenges

  • Cisco Confidential 21 2013-2014 Cisco and/or its affiliates. All rights reserved.

    What makes Collaboration Successful?

    Get the best talent

    Let them work the way they want to and where

    Use technology to provide a common context, and messaging

  • Cisco Confidential 22 2013-2014 Cisco and/or its affiliates. All rights reserved.

    Better collaboration has been on the CEOs top 5 list for last decade

    Today, collaboration is often at the project or team level

    Is the role of the CCO to coordinate these efforts?

    Is it the role of the CCO to create a collaborative strategy for the organization?

    Why does everyone say they are good collaborators yet complain that collaboration is not working well?

    Why are most organizations not willing to spend $ on collaboration (except for software, which is only 20% of the solution)?

    Why a CCO (Chief Collaboration Officer) Now?

  • Cisco Confidential 23 2013-2014 Cisco and/or its affiliates. All rights reserved.

    CDO Chief Disruptive Officer

    Ask the tough questions

    Challenge assumptions

    Determine what the cultural challenges to collaboration might be?

    Develop metrics to determine value

    Determine where the organization is with collaboration (snapshot) TCEP

    Look for processes that have Collaborative Leverage:

    Collaborative Leverage occurs when you apply the Right tool, to the Right process, at the Right time, with the Right people getting a big win, can cut cycle time by up to 40%

    What does a CDO do?

  • Cisco Confidential 24 2013-2014 Cisco and/or its affiliates. All rights reserved.

    The biggest challenges to collaboration are not technical, but behavioral

    How to deal with the behavioral challenges of collaboration?

    Dont try to change the process (even if poor)

    Dont try to change culture (even if poor)

    Optimize sub-tas