the development and challenge of e‐government in wechat ... · e‐government in wechat...
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The development and challenge of e‐government in WeChatcommunication system
Hu Qiyuan
East China Normal University
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introductionintroduction advantagesadvantages challengeschallenges
Questions and future design
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1WeChat:
Not only a platform
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Combination
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“e‐government”
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TEXT
A
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Users
the number of Internet users in China
0%0%
up 2.6 percentage points from the end of 2016.(CNNIC 2018)
772 million55.8%
users
1.04 billionWeChat and WeChat official account monthly active users
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Audience's discussion of civil matters provided by the press contributes to the formation of
collective consciousness
Putnam 1993
opinions
Transparent the governing bodies’ ecosystem and maximize the
accountability of the critical stakeholders
Azeez and Abidoye2012
ego‐centric networks filter what and how we perceive
the world around us
Rojas 2015
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2advantages
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A,Integrating office platformmore opportunities for the government to develop its governance power and more convenience for citizens to
improve their life quality
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24.11 22.17
10.15 8.76 11.5115 13.62
4.98 10.09 11.21
52.36
33.98 31.31 30.1 28.67 27.02 26.4820.08 18.39 16.76
0
10
20
30
40
50
60
2016 2017[Source: 41st Statistical Report on Internet Development in China,(CNNIC 2018)]
Cumulative users of WeChat city services from 2016 to 2017
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Smart city: leverage WeChat digital ecosystem advantage
the cumulative users of WeChatCity Services
3624.2 billion 31
cities provinces
According to WeChat Economic & Social Impact Report(CNNIC 2018)
p g
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B ,Improving social dialoguemechanism and media literacy
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provides the platform for exchanging views and generating opinions in the network space
1.Group Chat: Realizing identity
Group chat
• collect sentiment public opinion;• give instant feedback;• evaluate community work
Example:Beijing
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“Little bu”To find what public really
need
recognition of public spirit and value
356New public:Need > Supply
2017 National e-government WeChat official account top100er pushed 128,770 articles, reading numbers up to 2.578 billion(Based on incomplete statistics)
2.WeChat Official Account
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3CHALLENGES
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• Utilize and understand the platform
• Feedback mechanism
• Selective reporting VS open newsCHALLENGES
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compulsory stage of education
142MILLION
(2016)
need to be sure there isn't anything embarrassing hidden in the middle of text.
1.APPLY IN EDUCATION
Students in the town for compulsory education
Town:59.27MILLION
the number of children accompanying migrant workers in cities during the compulsory education phase
1.367MILLION(2015)
Students in the rural place for compulsory eduaction
Village:355.877MILLION
• online registration and statistics• psychological counseling• accurate push the relevant policies for the children of accompanying immigrants
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2.Selective reporting VS open news
the new social media hasmore features and potentialto inspire discussion than theWeb press, and is also bettersuited to carrying open news.
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WeChat officialaccount
WeChat officialaccount
moderate message
data processingInformatio
n release
Message filtering
Messagefeedback keywords
Informationprocessing system
Informationprocessing system
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1 artificial reply & keyword reply
3.FEEDBACK MECHANISM
Passive role
“Consumer ”role2 service-oriented
one-way information communication
listen to the views of netizens and timely feedback
perceptual judgment• day-to-day responses to policy• ex-post monitoring and evaluation
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If it comes to your city, what would happen ?Feasible or not? Reasons?
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