the delivery conference 2016 - patrick wall
TRANSCRIPT
THE NEW DYNAMIC OF DELIVERY
Patrick WallFOUNDER & CEO METAPACK
AGENDA
2
3
THE DELIVERY CONFERENCE APP
Cyber weekendChristmas
THE CHANGING FACE OF PEAK – WEEKLY DESPATCHED
4
UK SUNDAY SERVICES: % UPLIFT 2014 - 2015
5
PREMIUM VS ECONOMY SERVICES - DAILY
6
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
11/2
3/15
11/2
4/15
11/2
5/15
11/2
6/15
11/2
7/15
11/2
8/15
11/2
9/15
11/3
0/15
12/1
/15
12/2
/15
12/3
/15
12/4
/15
12/5
/15
12/6
/15
12/7
/15
12/8
/15
12/9
/15
12/1
0/15
12/1
1/15
12/1
2/15
12/1
3/15
12/1
4/15
12/1
5/15
12/1
6/15
12/1
7/15
12/1
8/15
12/1
9/15
12/2
0/15
12/2
1/15
12/2
2/15
12/2
3/15
12/2
4/15
12/2
5/15
12/2
6/15
12/2
7/15
12/2
8/15
12/2
9/15
12/3
0/15
12/3
1/15
1/1/
16
1/2/
16
1/3/
16
% SPLIT: ECONOMY VS PREMIUM SERVICES
Economy Premium
Weekends
POST CYBER WEEKEND – UK CARRIER HEAT MAP 2014
7
POST CYBER WEEKEND – UK CARRIER HEAT MAP 2015
8
QUALITY OF SERVICE UPLIFT 2014 - 2015
9
CROSS-BORDER: % DAILY INTERNATIONAL VOLUME
10
Christmas
METAPACK - PEAK 2015 IN NUMBERS
11
50 Million parcels from Cyber weekend to New Year
Over 3 Million parcels shipped on Peak day
80,000 requests per minute on Peak day
12
IT IS ALL ABOUT
THE CUSTOMER EXPERIENCE…I have
knowledge & control
I am comfortable
switching
It is all about…QUICK
I’ll engage if you can provide what I want, when I want, where I
want
I want a brand
experience
It is all about…CHEAP
It is all about…FLEXIBLE
It is all about…CONVENIENT
IT IS ALL ABOUT THE CUSTOMER EXPERIENCE…
Meet your delivery promise Offer choice &
convenience Individualisation… to scale Merging of digital &
physical
13
THE WEB IS BORDERLESS
Consumer & market preferences Physical & technology infrastructure Duties & taxes Reverse logistics Partnerships
14
Think global, act local
INNOVATION
15
Technology Agility Customer centricity, across channels Cross-border
Deliver ‘Anywhere’ - last mile The people economy Choice
A re-think of physical infrastructure Next battlegrounds ?
Powered by
THANK YOU
17