the coexistence dilemma in every digital transformation · 2020-01-21 · the coexistence dilemma...
TRANSCRIPT
The Coexistence Dilemma in
Every Digital Transformation
Ahmed Saleh – IT Operations Transformation Lead
Tarek Negm – Independent Consultant
Three UK: Case Study
Moving House …
Drivers
1. New Baby.
2. Old house.
3. Not set up for the future
growth of our family.
The Future
1. New build.
2. Efficient, built on latest
standards.
3. Big enough for our growing
family.
Moving House …
Reality!
1. We needed to move furniture, clothes & valuables
room by room.
4. Move the kids to a new school.
3. Change address and payment info for gas, electricity,
water.
2. Change our address at the bank, driving license, IDs,
Passports … etc.
And I thought that this is all I needed to do ! Until …
1. My son had to make new friends
2. He needed to get used to the new school bus.
3. He needed to get used to the new house!
Transition Takes Time
Today …
Today
ChannelsCustomers
PartnersOperating
Model
RegulatoryTechnology
Financial &
Business
Reporting
Tomorrow
ChannelsCustomers
PartnersOperating
Model
RegulatoryTechnology
Financial &
Business
Reporting
Transition
ChannelsCustomers
PartnersOperating
Model
RegulatoryTechnology
Financial &
Business
Reporting
Coexistence
Background
2020
2016
2015
Three attempts to acquire O2 UK from Telefonica in a £10BN
deal. EU Commission rejects the deal after parties agree.
Driven by the desire to grow but restricted by outdated and
complex technology, the processes and the challenges in
Spectrum, we kicked off a greenfield digital transformation.
We have made great progress! But still in transition
2015
2016
2020
What we didn’t want
Simplification
Automation
Spectrum
Best Brand
Cloud First
What we needed to achieve
What we needed to protect
Compliance
RevenueBrand
Customers
Our Journey
Today Tomorrow
Our Journey
Today Tomorrow
Customer Migration
Transition State
(Coexistence)
Customer Migration
Our Journey
Today TomorrowRollout & Cutover
Transition State
(Coexistence)
Our Journey
Today Tomorrow
Process & Business
Readiness
Customer Migration
Rollout & Cutover
Transition State
(Coexistence)
Our Journey
Today Tomorrow
Process & Business
Readiness
Customer Migration
Rollout & Cutover
Regulatory & Reporting
Transition State
(Coexistence)
Our Journey
Today TomorrowProcess & Business
Readiness
Customer Migration
Rollout & Cutover
Regulatory & Reporting
Operational Stability
Transition State
(Coexistence)
Our Journey
Today Tomorrow
Process & Business
Readiness
Customer Migration
Rollout & Cutover
Regulatory & Reporting
Operational Stability
Delivery
Transition State
(Coexistence)
We now needed to understand how we get to tomorrow…
Our Solution
Successful Co-Existence
Clear Principles02Come up with a set of principles aligned to the company’s objectives
Stakeholder Engagement01
A structured approach with key stakeholders across both worlds (business, tech, networks and ops)
The Right Team03A team was put together to be responsible for Coexistence and Customer Migration
Delivery of solution04
Deliver the coexistence technical solutions with legacy and 3rd parties, align the plan
Where we are now
Delivered and operating our interim technical solutions and business processes in alignment with target delivery.
To reduce risk to our brand, our customers and our revenue, we launched our new systems in a series of releases.
We are successfully running old and new through our transition state.
Next comes the Decommission
But that’s a story for another day…