The Best People for The Best People for the Best Programthe Best Program

Realizing Your Return On Your Realizing Your Return On Your Human Resource InvestmentHuman Resource Investment

Presented ByPresented ByRecreation ServicesRecreation Services

Jeff Lopez, DirectorJeff Lopez, DirectorRene Lockenour, Associate Rene Lockenour, Associate

DirectorDirectorRickie Johnson, CoordinatorRickie Johnson, Coordinator

Presentation Presentation ObjectivesObjectives

Session participants will learn how Session participants will learn how to. . . to. . .

Best People = Team Best People = Team RecRecApproach staffing as a “winning” Approach staffing as a “winning”

program investment and not just an program investment and not just an enormous line item expense.enormous line item expense.

Best People = Team Best People = Team RecRec

Develop a 4 step program that Develop a 4 step program that includes recruiting, interview, includes recruiting, interview,

orientation and recognition orientation and recognition session that will yield quality session that will yield quality applicants for all positions.applicants for all positions.

Best People = Team RecBest People = Team Rec

Introduce a culture of quality to your Introduce a culture of quality to your operation.operation.

Who are the Best Who are the Best People?People?

What is Team Rec?What is Team Rec?

FirstFirstA unique approach to A unique approach to

hiring part time staffinghiring part time staffing

SecondSecond

A program that A program that protects your protects your investmentinvestment

ThirdThirdA program that A program that

emphasizes a service emphasizes a service culture with culture with

measurable resultsmeasurable results

FourthFourth

A program that A program that emphasizes excellence emphasizes excellence

and responsibilityand responsibility

FifthFifth

A program that creates A program that creates relationshipsrelationships

SixthSixthA program within a program A program within a program

for superior participant for superior participant satisfactionsatisfaction

The Team Rec The Team Rec ApproachApproach

A program within a A program within a programprogram

Approaching Staffing Approaching Staffing as an Investment to as an Investment to

your Programyour Program

Who Are Your Who Are Your Program Program

Participants?Participants?Your Team Rec StaffYour Team Rec Staff

RecruitmentRecruitmentThe KEY to getting the right The KEY to getting the right

people on the teampeople on the team

Recruitment: The Recruitment: The PresentationPresentation

SpeakersSpeakers

MessageMessage

LocationLocation

ImageImage

Recruitment: Recruitment: ExpectationsExpectations

All expectations must All expectations must be clearly outlined…be clearly outlined…

or else?or else?

RecruitmentRecruitment

How Does Your How Does Your Organization Define Organization Define

Success?Success?

RecruitmentRecruitmentThe LOOK of Your The LOOK of Your

OrganizationOrganization

RecruitmentRecruitment

Absolute Rules, Absolute Rules, Values & BehaviorsValues & Behaviors

RecruitmentRecruitment

Qualifications & Qualifications & Preferred ExperiencePreferred Experience

RecruitmentRecruitment

Application MaterialsApplication MaterialsSelection CriteriaSelection CriteriaSelection NotificationSelection Notification

InterviewInterview Initial interviewInitial interview

22ndnd Interview Interview

Hiring RosterHiring Roster

OrientationOrientation

Telling your story and Telling your story and establishing your establishing your

cultureculture

RecognitionRecognitionDedicated Program Dedicated Program

Support SpacesSupport Spaces

RecognitionRecognition

Leadership TeamsLeadership Teams

RecognitionRecognition

•Immediate Feedback•Evaluation

RecognitionRecognition

Plan to Celebrate Plan to Celebrate SuccessSuccess

RecognitionRecognition

Establishing Incentive Establishing Incentive ProgramsPrograms

Special funds and support Special funds and support programs. . .programs. . .

Team Rec ResultsTeam Rec ResultsProgram OutcomesProgram Outcomes

Return On InvestmentsReturn On Investments

RetentionRetention Excellent ServiceExcellent Service LoyaltyLoyalty Satisfied ParticipantsSatisfied Participants Competent StaffCompetent Staff Safe EnvironmentSafe Environment Well Maintained FacilitiesWell Maintained Facilities Quality ProgramsQuality Programs Developed Relationships Developed Relationships

Questions?Questions?