people management skills program
TRANSCRIPT
CONTACT US
Management Development Team
T: 02 9844 6136
HETI’S VISION AND PURPOSE
Vision
To be the first-choice partner for Education and Training in NSW Health
Purpose
We educate for better health outcomes
NOVEMBER 2021
PEOPLE MANAGEMENT SKILLS PROGRAM
OVERVIEW
Introduction 3
Key features 4
Virtual Classroom Series 5
MODULES
The Humanistic Manager 7
Elevating Communication 7
Evolving Culture and Team 8
Managing with Purpose 8
Impactful Presentations and Change Management 9
Thinking Forward 9
Program Guide
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INTRODUCTIONPositive, committed management is essential in guiding the direction of our workforce and enhancing the patient and caregiver experience across NSW Health.
Forming meaningful connections, enhancing capabilities and creating safe, healthy working environments contributes to a better human experience and improved patient outcomes.
Participants explore these concepts and more throughout this blended learning management development pathway designed for interactive virtual delivery.
The program structure provides opportunity to network with like-minded managers across NSW and share real world experiences while developing practical skills supported by a Community of Practice.
ENROLMENTSThe next cohort will be Autumn 2022.
Register your interest here.
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KEY FEATURES• Modularised design - six modules, each 4-hour virtual interactive
classrooms
• Learning experience tailored to suit participants’ availability – delivered as 4-hour workshops or a full-day format.
• Modules are scheduled weekly and may be completed over an 3 – 8-week period.
• Includes 6 optional eLearning modules
PROGRAM LEARNING OUTCOMES
• Reflect on key manager capabilities and identify development areas
• Reflect on the manager journey and develop a roadmap for leading now and into the future
• Promote resilience via a wellbeing lens
• Strengthen communication skills for effective collaboration
• Plan for and frame challenging conversations
• Lead empathetically to build trust and enhance culture and team
• Apply a coaching approach to support team and manage performance
• Develop skills to deliver impactful presentations
• Navigate the multiple priorities within NSW Health
• Strengthen relationships and build connections with managers across NSW Health
• Formulate strategies for successful change management
• Think strategically to promote organisation vision and purpose
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VIRTUAL CLASSROOM SERIES
WHO ARE THE COURSES DESIGNED FOR?The Management Development Virtual Classroom Series provides education and training to all NSW Health staff. Front-line employees, corporate staff and emerging to senior managers; the courses nurture, empower and support high-functioning teams.
HOW ARE THE COURSES DELIVERED?The courses are delivered state-wide using eLearning synchronous technology and interactive learner engagement software to connect participants across locations. Supported with a live facilitator, this is real-time learning, utilising breakout rooms and facilitator-led discussions to optimise participant learning and proactive involvement.
Learners may be working remotely or in a designated quiet area at work, any space that allows them to focus on their learning and interact with other participants.
VIRTUAL CLASSROOM REQUIREMENTSTechnology
• Computer/ laptop• Audio (computer speakers or headphones)• Webcam• Microphone• Fast and reliable internet connection
Location
• A quiet space to work without disruptions
EVALUATIONHETI recognises that monitoring and evaluation is vital to ensure training delivery is appropriate for participants and that training achieves its intended objectives and learning outcomes. The process is underpinned by an evaluation framework where data is collected and analysed in a systematic way:
Participant feedback – assesses whether the programs are appropriate for their intended audiences and assess the quality of implementation.
Impact evaluation – measures the extent to which a program’s aims have been achieved.
SUSTAINABILITYOur approach to sustainability spans across every aspect of our products, services, staff and facilities. Aligning to this philosophy, the Management Development Virtual Classroom Series is delivered within a paper-lite principle; using digital resources only.
IS THERE A COST?The programs are state-funded and can be made available by NSW Health organisations to their employees.
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MODULES
The Humanistic Manager
Elevating Communication
Evolving Culture and Team
Managing with Purpose
Impactful Presentations and Change Management
Thinking Forward
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MODULE 1
THE HUMANISTIC MANAGERReflect on your manager journey and develop a roadmap for leading now and into the future.
Learn how to overcome challenges, take care of yourself and your employees, sustain momentum and build a high performing and resilient team.
Learning outcomes
Reflect on your manager experience to date
Identify key manager capabilities
Demonstrate understanding of leadership styles
Define wellbeing practices for self and team
MODULE 2
ELEVATING COMMUNICATIONYour ability to effectively communicate is pivotal to human collaboration and engagement.
Deepen communication skills to better engage your staff, overcome common
communication barriers and give and receive effective feedback.
Equip yourself with strategies for framing and managing challenging yet crucial conversations in the workplace.
Learning outcomes
Explore the role of communication in the workplace
Identify different communication styles
Demonstrate communication skills needed for effective conversations
Plan for and frame challenging conversations
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MODULE 3
EVOLVING CULTURE AND TEAMThriving teams and positive workplace culture promote positive patient and carer experience.
Using a values-based, purpose-led approach, explore the fundamentals of building trust in your team and creating meaningful and inclusive
relationships that facilitate team cohesion.
Build skills to support and develop your team through powerful coaching conversations, empathic listening and awareness of self.
Learning outcomes
Create an environment of trust within the team
Distinguish between growth and fixed mindset
Identify approaches to develop and support staff
Deepen listening skills that positively impact team culture
Support self and team wellbeing
MODULE 4
MANAGING WITH PURPOSEUncover staff needs and evaluate team performance by exploring frameworks designed to help you better understand your team.
Identify strategies for building and managing the team by setting clear expectations, and managing performance
effectively, leading to improved business outcomes.
Use these approaches to relate to the human experience in performance management for positive engagement of your team.
Learning outcomes
Recognise the impact culture has on performance
Demonstrate connecting a team through purpose
Identify the different stages of a team
Apply strategies to foster positive workplace outcomes
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MODULE 5
IMPACTFUL PRESENTATIONS AND CHANGE MANAGEMENTEffective presentation skills are essential in supporting the ongoing provision of person-centred, safe and effective care in health organisations.
You will explore different techniques for developing and delivering engaging
presentations to a variety of audiences. Drive effective change in your organisation and develop strategies to communicate, influence, and engage with stakeholders while supporting your team through stages of change.
Learning outcomes
Identify elements that make a great presentation
Practice and develop skills required for effective presentation
Apply effective change management strategies
Plan a case for change using a workplace issue
MODULE 6
THINKING FORWARDTaking a balcony view of NSW Health assists you in developing strategic responses to health care needs.
You will explore the changing landscape of NSW Health and be challenged to think strategically about the future of work, helping guide your decision-making approach
and strengthening your team management. Reflecting on the program roadmap and networking with peers will help consolidate learnings and re-enforce the next steps of your professional development journey.
Learning outcomes
Navigate the multiple priorities within Health
Demonstrate approach for planning for the future
Apply strategic thinking principles to support organisation vision and purpose
Reflect on program learnings and identify next steps
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© 2021 HETI (Health Education and Training Institute) NSW, Australia