CROWD CONTROL PLAN

MANAGEMENT

Purpose

1. All managers, security personnel and stewards (herein known as crowd controllers) are responsible for the health, safety and welfare of all staff and patrons attending the event.

2. The purpose of the crowd control plan is to ensure that crowd control is conducted safely and professionally and that all stakeholders understand their responsibilities.

3. Crowd Controllers will have the following key duties:

controlling entry and egress to the venue maintaining order and patron enjoyment identifying, reporting or preventing potential safety risks monitoring and controlling individual or crowd behaviour managing potentially aggressive or abusive behaviour coordinating first aid care or emergency response coordinating emergency evacuation

Organisation

4. The organisation of the crowd control management is as follows:

5. Contact details of all crowd control personnel are attached at Appendix X.

Management Responsibilities

6. Details of the management responsibilities and job descriptions are attached at Appendix X.

7. Event Controller. The Event Controller is responsible for: overall responsibility for management of the event attendance at all planning meetings appointing a Chief Steward and Safety Officer ensuring the event is staffed by competent and sufficiently trained stewards ensuring effective command control and communication

Event Manager

Chief Steward

Event Controller

Security Company Manager

Steward and Security Team

Supervisors

Security Team Supervisors

ANNEX X toEvent Plan Dated

XX XX 2012

ensuring adequate safety measures ensuring the event safety strategy is communicated to all employees ensuring adequate response measures appointing a Deputy Event Controller

8. Chief Steward. The Chief Steward is responsible for: deploying and controlling safety stewards ensuring stewards are deployed at critical areas such as entrances, exits and front of

stage coordinating the duties of all supervisors, stewards and guards recognising critical crowd conditions, crowd distress and dynamics ensuring good radio and other communications between stewards ensuring that details of all stewards and guards are recorded in the steward register

9. Event Safety Officer. The Event Safety Officer is responsible for: all aspects of safety being present at all planning meetings ensuring all pre-event checks are carried out managing all safety measures during the event including crowd control liaising with the fire, medical and police services advising the Event Controller on the initiation of emergency procedures

DETAILS OF THE EVENT

Dates and detailed timings - details attached at Appendix X Location - site map attached at Appendix X Expected occupancy and demographics Number of stewards, security guards Entrances and Exits Stage activities Parking areas Locations where crowd control necessary

CROWD MANAGEMENT STRATEGY

Safety Risk Assessment

Attach as Appendix X

Security Risk Assessment

Attach as Appendix X

Command Post

central command and communication point. Stakeholders:o event managero security and safetyo crowd controlo policeo first aid

equipmento radios and alternative means of communicationo tables and chairso detailed plans of event location and approacheso detailed map of fire and medical services, evacuation routeso whiteboards and markerso lightingo refreshments

operational managemento medical and first aid responseo crowd control and securityo handling of complaintso press and mediao noise or nuisanceo traffic coordinationo event coordination

Exits and Entrances

locations 2.5m optimum width in each direction minimum of two stewards, one supervisor issuing of tickets or wrist bands gate or barrier design search policy bringing alcohol policy policy on refusal of entry (e.g. intoxicated patrons) policy for removal of personnel

Front of Stage

at least one steward per metre of stage front of stage barriers of suitable design

o prevent access to stageo physical securityo relieving and preventing the build up of crowd pressures

egress available at either side of the barrier patrons prohibited from gaining access to stage maintain pit security. The area between the stage and front of stage barrier.

o designed to aid stewards and medical staffo minimum of 1.5 metres. More for larger eventso non-slip surfaceo elevated platform to allow stewards to extract people from the crowd in case

of distresso official photographers in the pit to not hinder stewardso the pit must be clear of any obstructions and is out of bounds to patrons

secondary barrier if necessaryo full width of stageo convex in design with means of escapeo similar design as front of stage barrier

Back Stage

two security guards minimum access control protection of high value equipment protection of performers provide communication to Command Centre

Stewards

General Dutieso be familiar with the venue layout and facilitieso be familiar with crowd safety and report developing difficultieso be familiar with the fire, medical and evacuation policieso be calm, courteous and helpful

Specific duties may include:o ensuring all passageways are kept clear and are immediately available for

useo responding appropriately to various situationso directing and controlling queues and patrons entering or leaving the venueo directing persons approaching the venueo assisting at entranceso patrolling the venueo controlling areas in front of barrierso controlling access to restricted areaso removing from the crowd persons in distress or persons whose behaviour is

unacceptableo monitoring crowd activity

Induction Trainingo Event detailso Job description and responsibilities (written copy) for each jobo Work arrangements including rest break, refreshment, smoking etc.o Orientation of the venueo Location of all facilities including fire equipment, first aid, emergency exitso Workplace boundarieso Meet key peopleo Code of conducto Workplace policies

Rest breaks refreshment smoking mobile phones security of personal equipment

o Health and Safety Event policy Drugs and Alcohol Policy Emergency evacuation procedure Administering first aid policy Harassment and discrimination policy Hazards and controls identified in the workplace Hazard, incident and injury reporting procedures Personal protective equipment Assisting disabled patrons

o Crowd Control Policy and procedures Identification of crowd control hazards Policy for patron intervention

o Signature of steward to indicate understanding Numbers of stewards

o Appropriate level of supervisiono Mix stewards with SIA guardso Planning Matrix attached at Appendix X

Stage Area Strictly controlled using SIA guards Fire fighting plan Access badges Awareness of hazards Pyrotechnics, smoke and laser. Security of equipment Silent hour security

Badging Control of access Categories of access

Identification - wrist bands, badges, ticketsSigns and Notices

Typeso Fireo Accesso Routeso Command Posto Medicalo Evacuationo Control

VENUE SECURITY PLAN

VENUE EVACUATION PLAN

MAJOR EMERGENCY PLAN

HEALTH AND SAFETY PLAN

Example Crowd Control Personnel Planning Matrix

Crowd Controllers

Location Steward SIA RemarksGate 1 Count numbers attending. Prevent

prohibited items. Provide information. Refuse admission.

Gate 2 As aboveGate 3 As aboveExit 1 Maintain site integrity, ensure clear and

unobstructed.Exit 2 As aboveRoute to stage area 1 per 50 to 100m. Crowd observation.

Prevent runningStage - general General securityStage - equipment Security of equipmentStage - prohibited area Security of prohibited areaFront of stage barrier Security of stage, monitor crowd, look for

distressed personsCommand post SupervisorsMedical post Security of medical personnelSite perimeter 1 per 100-200m.VIP areas Security of VIPsParking areas Security of vehiclesGeneral crowd surveillance General observation, behaviourVIP escort Security of VIPs to stageTemporary structures Observation of behaviour and safetyFinal route of torch Security of torch team