TechnoLogica Ltd.b.c. Paloma Bjanka 3rd fl. 1000 Skopje tel: (+389 2) 32 32 3813, Sofiisko Pole Str., 1756 Sofia tel: (+ 359 2) 91 91 2 e-mail: office@technologica.com, http:// www.technologica.com

We make IT work for you!

Dr. Nedka GatevaKnowledge Manager

ТechnoLogica

ngateva@technologica.com

Information Technologies – Subject and Tools for Knowledge Sharing

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What is knowledge?

“But mere knowledge is not power; it is only possibility. Action is power; and its highest

manifestation is when it is directed by knowledge.”

Francis Bacon

“Knowledge is power.”

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KnowledgeManagement

System(Strategy)

InformalOrganisation(Values and

Culture)

Formal Organisation(Roles andStructure)

ProcessesProcesses

ITTechnology

&Infrastructure

ITTechnology

&Infrastructure

Competence(People)

Competence(People)

Balanced Approach To Make KM Successful

Simultaneous consideration of multiple management areas

Neglecting any one of them will result in partial failure

Overestimation of technology will result in misled investment

There is nothing like “the unique way” to implement KM in an organisation

Source: SBS Consulting

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Two Types of Knowledge

Explicit Knowledge Formal and codified

Documents: reports, policy manuals, standards, procedures

Databases

Books, magazines, journals (Library)

Implicit (Tacit) Knowledge Informal and uncodified

Values, perspectives & culture

Ideas, vision, intuition

Memories of staff, suppliers and partners

Documented information that

facilitates the activities

Know-how & knowledge in the heads of people

Externalization is about capturing and sharing; Internalization is about understanding and learning.

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Knowledge Generation and Identification

Where and how the knowledge is born?

In which heads what knowledge is hiding?

How to capture the valuable ideas?

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Freedom of Creativity

Opportunities for individual manifestation

Evaluation of personal achievements

Stimulating of the everybody’s contribution

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Understanding the Diversity

Revealing the individual capabilities

Allocating the tasks and duties

Joining the team efforts

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Directing the Creative Power

Keep a tight rein on to lead in the right direction

Let faster and stronger push ahead those who are slower and weaker

Synergy evolves in the interaction

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The Goal: Hold together the many small streams...

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...in a huge reservoir...

...to capture the collective knowledge and to transform it into effective and purposeful

power.

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Our Company Practice

We invest in the development of tools and infrastructure for the implementation of the KM propositions into action.

The internal web portal is a software platform for managing the process of generating, collecting, communicating, storing and utilizing of collective knowledge.

The portal functionality has been developed and evaluated in two directions:

Human resources management (HR)

Knowledge management (KM)

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Benefits for HR Management

Acquaintance of the staff with the company rules and internal order

Professional growth and learning

(Forums and Тlogs)

Association with the company goals and

values

Efficiency and quality improvement

(QMS and ISO procedures )

Proud with company success

“Hard” knowledge

“Soft” knowledge

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Benefits for KM

Identifying the new-born

knowledge

Analyzing and directing the knowledge

Classifying and storing the knowledge

Disseminating and elaborating the

knowledge

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Company Rules and Procedures

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Quality Standards

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Professional Growth

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Interest Groups

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Knowledge Sharing

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Process Improvement

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Best Practice

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Company Goals

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Company Policy

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Company Values

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Technology Partnership and Transfer of Knowledge

Technology partnership with world leaders in IT area

Technology partnership with good and fast growing customers

Innovations and new ways of transfer of technology knowledge

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Partnership with the Supplier

Implementation of new information technologies and software products of world leaders - Oracle, IBM, 3M, BAAN and others.

Integrated business management software systems (ERP) are being the example. During the process of their localization, implementation and adaptation for the Bulgarian market a new technology knowledge flaw is taking place in the provision of “Know-how”, training, good practice, advice, etc.

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Partnership with the Customer

The beginning: BTC, 1996 г., joint project teams have been established at customer premises for the adoption of new technologies - Joint Teams for Development and Assistance (Out-tasking).

Evaluation of teams’ competencies.

Planning and delivery of specialized training.

Expanding the team competency and direct participation in the development process.

Taking the responsibility for the results.

The Progress:

Bulbank, BNB, TB DSK, ING Bank, Allianz Bulgaria, etc.

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Benefits for the Customer

We didn’t deliver a recipe to our customer but we invited him/her in the kitchen and revealed the process how we make it.

The customer was given not only a new product. The customer acquired a new technology tool and full capability to create other new products on his/her own.

The customer got independence from the supplier’s developers.

The cost of the development project has been decreased.

Prerequisites for multiplication of the efforts have been created.

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Benefits for Us

Possibilities to concentrate on high tech projects.

Release of human resources for work on creative tasks.

Opportunities to promote the next new technologies to customers who are already aware of the current.

Be innovative.

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Benefits for the Society

Advancing the elaboration and dissemination of technology knowledge.

Integrating the scientific potential of different teams, companies and countries.

The Lisbon Strategy:

To “make Europe, by 2010, the most competitive and the most dynamic knowledge-based economy in the world”.