team 726 - phase ii short form - fall 2004 phase ii short form “statistical process control, six...

Team 726 - Phase II Short Form - Fall 2004

Phase II Short Form“Statistical Process Control, Six Sigma,

Improvement for Lean Systems"

Assessment of the ITTTM Toolkit System Under Virtual Team Environment

Presented to: Dr. John SinnPrepared by: Team 726

Fall 2004


Content

Short Form Purposes Team 726 Membership Project Descriptions Project Objectives Problem Statement Assumptions/

Limitations

Research Methodology Tool 13 Summary FACR – Tool 13 Tool 14 Summary FACR – Tool 14 Tool 15 Summary FACR – Tool 15


Content, continued Tool 16 Summary FACR – Tool 16 Tool 17 Summary FACR – Tool 17 Tool 18 Summary FACR – Tool 18 Team 726 Project


Short Form Purposes

Overview and summarize long form (narrative report) findings, analyses, conclusions and recommendations (FACR) for future work (2nd half of the course).

Serve as an executive summary of our team project. Highlight progress and evolving issues related to

team project.


Team 726 Membership

Team 726 is comprised of graduate students and working professionals across the country serving different types of industries and service sectors.

Members include: Jim Bossert, Mark Chandler, Timothy Chow, Janett Gray, Clark Halferty, James Hicks, Vern Morris and Larry Roman.

Our Instructor/Advisor is Dr. John Sinn.


Project Descriptions

Team 726 is continuing and expanding on research conducted by Team 627/727 (Fall 2003) and Team 682/702 (Summer 2004) in assessing ITTTM Toolkit System under virtual team environment.


Project Objectives

1. Complete six toolkit assignments, assessing five SDA’s in each toolkit,modifying the tools to enhance the virtual team, presenting findings, and recommendations as phase reports.

2. Develop team portfolio reflecting 17 unique SDA’s and 4 continuously improved RCA’s in “grand” forms addressing main elements of appropriate ISO 9000 standard (2002 preferred).

3. Identify areas for improvement to streamline the process in using ITTTM Toolkit System.


Problem Statement

The focus of our team project is the assessment of the ITTTM Toolkit System (sections 13-18) to determine the viability of the ITTTM Toolkit System in the application of ISO 9000 type implementation in a small to mid size service organization. We will refer to ISO 9000 (2002) as our reference standard.


Assumptions / Limitations

Small to mid-size service organization Operating in virtual team environment Data availability Toolkits applicability Different level of experience in using ITTTM Toolkit

System (learning curve)


Methodology

The research methodology to be used is that of using the team to attempt to complete each element of the toolkit studied this semester to determine the level of understanding, the ease in completion of the tools and the transference to implementation. If we as students can successfully agree on what works, what needs improvement and how to improve, the beneficiaries will be the organizations who will use this toolkit to implement a Quality System that works.


Tool 13 Summary

Focus and benefits of data Foundational definitions of quality Attributes, defects, defectives Inspection, data gathering systems


FACR – Tool 13

Team 726 has reviewed, analyzed and discussed topics related to Toolkit 13.

Members have attempted to use SDA’s, such as PASPC, VSPC, GOTA, DSDC and ISOQSAOPP to document lessons learned and examine processes in approaching our team project.

Our team has come to a consensus on narrowing down research focus and project topic after reviewing postings from members and discussing the alternatives presented to our team.


FACR – Tool 13, continued All current team members (2 new members will be

actively involved starting with Toolkit 14) have participated in discussions, conducted independent research on related topics and taken responsibility in compiling research data. The long and short forms are the results of the teamwork.

Although it has taken Team 726 some time to determine project focus/objectives and to be familiarized with the ITTTM Toolkit System (particularly with new improvements/processes), we have finally come together to explore exciting learning and improvement opportunities.


Tool 14 Summary

Focus, definitions, benefits of data revisited Attributes, defects, defectives Preparation, constructing attribute charts Possible actions over time


FACR – Tool 14

Team focus is getting clearer Some tools are a stretch for this module VSPC is good

for variable data but not attribute Attribute data is common in many service industries Team is still learning how to work together Data collection is critical, need to modify form to make

more service friendly General inspection form pretty good can go without any

modification Safety checklist needs work Outside reading topics show the diversity of the group


Tool 15 Summary

Attribute vs. variable systems Requirements and elements for charting Steps for constructing control charts Short run systems Using charts for ongoing improvement


FACR – Tool 15 Team continues to focus, and has developed a project focus.

Effort has started on Discussion Board to identify RCA/SDA’s in Tools 13-18 to be modified as part of Team project.

More involved team members are using and posting to Discussion Board on frequent basis, some multiple times daily.

Most tools are a stretch for ready use in this module. The VSPC, PASPC, and VDSRPC SDA’s are good for variable data but

not attribute. They would probably not be particularly useful for a small, virtual service

organization. Attribute data is common in many service industries, and the GIS

and CEAS SDA’s would be candidates for modification in the Team Project.


FACR – Tool 15, continued Team is still learning how to work together.

Issues with meeting deadlines and communications. One team member may drop class, and team will have to redistribute

tasks. Data collection is critical, need to modify form to make more service

friendly. This could include formatting decisions on focus of SDA’s, in particular.

Outside reading topics show the diversity of the group. Literature search as part of TRIRPA - or FACR – has demonstrated

value in bringing in new and related information and ideas.


Tool 16 Summary Metrology Precision, Accuracy, Calibration, R&R Measuring devices 4Fs: Form, Fit, Finish, Function GDT: Geometric Dimensioning & Tolerancing

Straightness, Roundness, Flatness Concentricity, Paralelism, Runout Angularity, Perpendicularity, Cylindricity

Metric System


FACR – Tool 16 Developing team performance measures FACR added PPDPOA: reduces value of questions at end to

PPDPOA Continued evolution PPDPOA

SDAs to improve selected: VSPC, DSPC, PASPC, GOTA Assignments made

Continue to assess applicability of new SDAs for Team project Progression of tailoring forms to service industry


FACR – Tool 17

Characteristics Variation and Systems Use of Preventive Inspection Routines Use of FPLP Based On Characteristics Validation of Standard Procedures In Production.

Gage R&R in Metrology Standards and Values Evaluation and Analysis for Quality Improvement Definitions of Standard Maintenance Relationships, Issues, Involved In Characteristic Analysis,

Improvement


FACR – Tool 17, continued

Raising team performance measures FACR added PPDOA:

FACR questions at end diminish value to PPDPOA Continued evolution PPDOA

Expand SDAs – DSDA, GOTA, PASPC & VSPC Polish SDAs for service sector

Continue to assess applicability of new SDA for Team project

Further define Team 726 performance measures


Tool 18

Why 1.33 as an objective General Capability Issues Capability and ongoing improvement Variation, out of control conditions Quality characteristic evaluation


Tool 18 - FACR

Enhancing team performance measures FACR added PPDOA:

FACR questions at end diminish value to PPDPOA Continued evolution PPDOA

Expand SDAs: DSDA, GOTA, PASPC & VSPC SDA’s must be clear and concise, formatted so apply to

industrial services

Continue to assess applicability of new SDA for Team project

Strive to fully attain business team goals


Team 726 Project

The Team Project included the revision and streamlining of four Standard Dedicated Assessments (SDAs) for use by virtual teams in service industries: Jim Bossert and Janett Gray - P Attribute

Statistical Process Control (PASPC) and the SDA-Variable Statistical Process Control (VSPC)

Mark Chandler and Janett Gray - Glossary Of Terms, Applications (GOTA)

Vern Morris - Documentation System Design, Communication (DSDC)


Team 726 Project, continued The Team Project also included Form Improvements by Timothy

Chow for Tool 17 Portfolio Presentation Documentation Planning Organization

Assessment (PPDPOA) Tool Reading, Information Research, Project Assessment

(TRIRPA) Team Portfolio Presentation Management Assessment (TPPMA) P Attribute Statistical Process Control (PASPC) Variable Statistical Process Control (VSPC) Gage Reproducibility And Repeatability System (GRARS) Gage R & R, Training, Tradition, Infrastructural Change

(GRRTTIC) Open Agenda Tracking, Corrective Action Form (OATCAF)


Team 726 Project, continued The Team Project also included Form

Improvements by Timothy Chow for Tool 18: This included PPDPOA, TRIRPA, TPPMA, PASPC, and

VSPC from Tool 17 Capability Calculation (CC) Supplier Audit General Evaluation (SAGE) Preliminary Systematic Design Of Experiments (PSDOE)

The Team also developed a generic Findings, Analysis, Conclusions, Recommendations (FACR) for use with all Regular Critique Assessments (RCA) and Standard Dedicated Assessments (SDA)


Conclusion Team 726 adapted new features/processes in using

ITTTM Toolkit System, members discussed and reaching consensus in completing all RCA’s and SDA’s, particularly in adopting common practice to streamline FACR process. This step is in accordance with both the Project Objectives #1 and #2.

Utilizing primarily the Discussion Board (R&D Forum) and other communication tools, Team 726 identify four specific SDA’s to be modified for use by virtual teams in service industries. The modified SDA’s will be a part of the project deliverables. This step is corresponding to the Project Objective #3.

team 726 - phase ii short form - fall 2004 phase ii short form “statistical process control, six...

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