Adobe Connect

Adobe Connect is a web conferencing platform which

provides novices and experts alike with the capability to

conduct highly interactive synchronous meetings.

Student Orientation Updated 3/2/15

1 – Make sure the speaker and microphone icons on the top bar

of the screen are both green.

2 – Wait for a support person to call on you, then say “hello.”

3 – If you are OK, put up check mark.

Click the arrow next to the person

with the raised hand, then select Agree.

4 – If you will not be speaking for a while,

click the mic icon to mute it.

Audio Check

1 – When you enter the room, you will need to join the conference.

Normally, select Using Microphone.

Starting Your Audio

3 – If there is no phone in the room, you may just

see a white mic icon on the top bar.

Click it to start your audio.

2 – You may be prompted

with this pop-up.

Always click Allow.

1 – If for some reason your audio gets disconnected, click on

whichever icon you see at the top to reconnect

Starting Your Audio (cont)

2 – You may be prompted with this pop-up.

Normally, select Using Microphone.

OR

Run the Audio Setup Wizard

On menu bar on upper left, select Meeting,

then select Audio Setup Wizard

The first thing you should do when you log into an Adobe Connect meeting

is to run the Audio Setup Wizard to ensure your audio is working properly.

Audio Setup Wizard

A series of four screens

will show, allowing you to:

1 - check your speakers

2 - select your microphone

3 - test your microphone

4 – set background noise level

Click arrow to right of mic,

then Select Microphone

to quickly change setting

Headsets

Easier to use, lower quality

USB (1 flat connector)Analog (1 or 2 plugs - 1/8”)

Higher quality, can “act up”

• Make sure headset and microphone are properly connected

• For analog, ensure compatibility with your PC/Mac

• Make sure microphone is NOT muted (mostly on USB)

• Mac users should generally use built-in mic/speakers

Combined mic

& headphoneMic & headphone

Each separate

Volume and mute

Get Wired!

1 - Use an ethernet cable to connect your computer to a router or modem

Wired connections work better then wireless …

2 – IMPORTANT: Disable wireless on your computer

Typical

Mac

disable

Typical

PC

disable

Finding the Meeting

Read this information

to get oriented to

Adobe Connect

Click here to fill out form

for help

Click here to enter room;

there may be several

sections.

Phone and mobile info

also provided.

Recordings are stored here

Click Web Conferencing on the left course menu to see the Web Conferencing page below.

Classroom Overview

B – Share Pod

A – Menu Bar

C –Chat Pod

D – Attendees Pod

used for presentations, app share, etc.

E – Video PodF – Connection

Status

NOTE: Each room may have a different number and/or arrangement of the various pods.

Interacting in Class

Disagree

Click the arrow to the right of the hand-raise icon

on the bar on the top of the screen.

Then, select any of the status options

(the four common ones are at the top).

Select Clear Status at the bottom to remove what you selected.

Status

Agree

Your status will then appear to the right of your name in the list of Attendees.

Note that if you select Step Away, your mic is automatically muted, and you will need to un-mute it to talk after you return.

Text Chat - Public

By default, messages you type are public –

anyone in the room can read them.

Find the Chat Pod.

Type a message in the white bar and the bottom, then

hit Enter or click the speech bubble on the right.

Text Chat - Private

Chat Tabs

You can also change the size

and color of your chat text.

You can send a message just to one person.

1 - From the menu in the upper right, select Start Chat With.

2 – Select Hosts, Presenters, or Attendees (plus a specific person)

3 – A new tab will open at the bottom of the chat window. You may

have several tabs at once, switching back and forth between them.

Note the menus may pop-up on the left

side rather than the right side.

Calling In for AudioBelow the link to enter class, you will see

- the link for accessing the room via mobile application

- the room phone number (always 617-861-6840)

- the room “Conference ID” (unique for each classroom)

For phone info while in the room, click the i on the upper right,

then click View Info for details.

Connecting with your mobile device

You will need the URL for the room

OR enter through Blackboard Learn mobile

Download application (for both iOS and Android) from:

http://www.adobe.com/products/adobeconnect/mobile-meetings.html

Note:

presentations

and video may

use up

your data plan.

Controls for

mic, chat,

hand-raise, etc.

are on the side.

Troubleshooting

• Slides not updating, text/buttons not working

• Exit and Re-enter Room - fixes temporary glitches

• Stubborn problem could be Flash or browser issue

Audio Issues

• Verify using latest version of Flash

• http://www.adobe.com/software/flash/about/

• Quit and Restart browser after upgrading

• Have multiple browsers available

• PC: Firefox, Internet Explorer, Chrome

• Mac: Safari, Firefox, Chrome

• Turn off pop-up blockers and remove plug-in toolbars

• Make sure microphone is properly connected and not accidentally muted

• Make sure correct mic option is selected

• Test sound by playing a YouTube video or similar

• Close out of room and re-enter

Flash/Browsers

Visual Issues

Blackboard General Help: http://umb.echelp.org

Support Information

“Read this first” link – good for general review

Blackboard Account Issues

• UMass Service Desk: 617-287-5220 (9 am - 5 pm Eastern)

More at http://adobeconnect.wikispaces.umb.edu/Students

Fill out form to get help using this link

Recommendations

• Arrive 10-15 minutes before class

• Do audio mic check before going away

• Connect wired instead of wireless

• Master basic troubleshooting

• Try to exit and re-enter the room

• Try a different browser (have 2 or 3 installed)

• Call in for audio if having problems (don’t wait)

• Check for current version of Flash

• Basic “etiquette”

• Talking – If you are in a noisy environment, mute your mic

• Status – clear status of checks, hands, etc. promptly

• Phoning – wait until called on, mute phone if not talking

Good Luck!

Have a great semester!