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Quality of life servicesSodexo is a national and global market leaderin integrated facilities management services.

With over 50 years' experience in higher education, we work in collaborationwith our clients to design, manage and deliver best-value, bespoke facilitiesmanagement services.

These case studies illustrate how effectively we manage our diverse portfolio,with additional insights from our valued client partners.

University of Greenwich – Medway Residences ........................................... 04

University of Greenwich – Avery Hill Village ................................................. 06

University of Huddersfield – Storthes Hall Park ........................................... 08

University of Bradford – School of Management ......................................... 10

03

University of Greenwich – Medway ResidencesA 360-bed development at the heart of the regenerated MedwayUniversity Campus, formerly the Chatham Royal Navy Dockyard.

Sodexo took on the facilities management of the two properties comprising thisdevelopment on behalf of Infrastructure Investments in August 2009.

The combination of a ten-year-old development and a much newer 180-bedcomplex provided challenges in ensuring that the student experience wasconsistent across the estate.

We worked closely with our client to review all aspects of service delivery, as wellas advising on refurbishment planning, including wall and floor coverings, whitegoods, access control and long-term replacement programmes.

Sodexo provides a full range of services to the site, comprising:

• overall site management and administration• security and CCTV monitoring• grounds maintenance• building maintenance, including planned and reactive tasks,

minor works, PAT testing and fire control• housekeeping and cleaning services, including laundry• allocations, key management and administration

04

“Our Medway property is a mixture of new en-suite accommodation andolder, inherited stock, requiring a great deal of upgrade to comply withcurrent standards and regulations.

Sodexo has been a breath of fresh air. Within days of Sodexo taking over theentire FM provision on our behalf, we were aware we were tapping into awealth of expertise, backup and know-how. Of particular note, we have beenextremely impressed with the open and efficient handling of issues relatingto cost and maintenance strategy.

The staff and management are first class and have established a greatrapport with the university staff and Infrastructure Investments Ltd,making life so much easier for us. Taking over new buildings is one thing,but the efficient and sensitive integration of the management of the olderbuildings has been truly impressive.”

James BoyleManaging Director,Infrastructure Investments Ltd

05

University of Greenwich –Avery Hill VillageStudents' academic success is thought to be linked to the standards oftheir living conditions. At Sodexo, we believe in providing students withliving environments that match their needs.

With this in mind, we have been working closely with our partners at theUniversity of Greenwich to provide students with precisely the kind of scope andstandards in quality, affordable accommodation that best enables them tocommit fully to their studies.

Sodexo has been running facilities management services at Avery Hill since itsopening in 1996. We deliver a fully integrated support services contract forstudents during 40 weeks of the year and for summer school students andvisitors for the remaining 12 weeks.

Avery Hill is an 86-acre site in Eltham and is the focal point for students’ sportingand leisure activities. The main activities area, known as the Dome, includes:

• reception and helpdesk facilities for residents and visitors• offices for accommodation services and administration• a gym• Wi-Fi area• general social space

This is also where you will find Unity, a food offer from Sodexo thatprovides value and choice for students, while keenly deliveringenvironmental best practice.

06

Sodexo provides a comprehensive range ofservices at Avery Hill Village. These include:

FM servicesTechnical servicesPlanned preventative maintenance, reactive maintenance, interior decor,mechanical and electrical installation, water and sanitation, fire fightingequipment, portable appliance testing,procurement services.Environmental servicesHousekeeping, window cleaning, waste management, grounds maintenance.

Student servicesReception, helpdesk and administration services (for student and guestenquiries), maintenance requests, key management.

Sinking fundManagement and reporting, supply chain management.

Utilities managementInvoice checks, benchmarking.

Commercial servicesCatering in the Dome, hospitality and conference services to management,university staff, student village schools and external customers. Sodexo alsomanages the summer let programme, providing hotel, helpdesk and receptionservices for international summer school students, sports teams and universityexchanges on day-long or longer term conferences.

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“Our relationship with Sodexoextends well over ten years.Throughout this time the universityhas undergone significant changeand development.

The Sodexo team has continuallydemonstrated flexibility in theirapproach and a quality serviceprovision that has enhanced thestudent experience at the Avery HillCampus. Commercial opportunitieshave been exploited wheneverpossible, particularly with regardsto developing external business andsummer schools.

The support provided to thecontract and Sodexo’sunderstanding of the highereducation sector, have enabled theservices to develop in line with theuniversity’s strategy.”

Christopher PownerDirector of Estates & Facilities,University of Greenwich

University of Huddersfield –Storthes Hall ParkStorthes Hall Park student residences were built around 15 years ago toprovide a student village for the University of Huddersfield. Set in awoodland location, the accommodation is arranged in three-storeystone built blocks with a central reception and administration hub.There is also a convenience store as well as a gym, bars, and cateringand conference facilities.

Sodexo delivers a range of integrated facilities management services thatsupport South Street Asset Management in their core business of providingaccommodation to the student market. They are the preferred supplier to theUniversity of Huddersfield. The purpose-built accommodation houses morethan 1700 students during the academic year and hosts a range of vacationlets from traditional summer schools to religious festivals.

A multi-skilled Sodexo team within Support Services maintains a safe andharmonious environment by providing physical security, helpdesk and mailroom services, minor repairs, waste management and student welfare. Ourcleaning service strikes a fine balance between providing a safe, hygienicenvironment and encouraging students to take individual responsibility fortheir accommodation.

08

Meanwhile, a dedicated facilities team provides a managed maintenance andfault solution service, including an ongoing planned preventative maintenancescheme. The property is unique in having its own private water supply whichdemands robust management and specialist knowledge in regulatoryrequirements.

The accommodation is located within 45 acres of grass and woodland. Sodexoencourages everyone to make full use of these surroundings by managing andenhancing the facilities in a way that appeals to students, commercial visitorsand conference members alike.

The environment has always been a key consideration in Sodexo’s servicedelivery and underpins our provision of a full range of recycling facilities(producing cost savings of 20 per cent), effective energy management andgrounds maintenance that promotes diversity of plant and animal life.

“As preferred supplier to theUniversity of Huddersfield withresponsibility for 1700 bed spaces,it is important that South Streetprovide exceptional standards ofservice at all times.

Our partnership with Sodexo iscritical in achieving this. Sodexoundertake all facilitiesmanagement duties, includingsecurity and cleaning. Knowingthat Sodexo are complying with thelatest legislative requirementsallows South Street to focus on itsstrengths, including marketing,rent collection, pastoral care anddealing with our other partners atthe University of Huddersfield. TheSodexo staff are excellent and arefully aware of student issues whichallows South Street theopportunity to provide a seamlessservice to its customers.”

Charles KerrProperty Director, South Street Asset Management

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University of Bradford –School of Management Sodexo provides a range of quality of life services to this leading businessmanagement school. The School, which ranks among the highest inEurope for postgraduate business courses, hosts a range of dedicatedconference rooms and spaces that are let on a commercial basis.

Set in beautiful grounds on the western fringes of Bradford, this originalVictorian building has been upgraded and extended to provide a superb locationfor the University's School of Management.

Sodexo manages the prestigious facilities at the school, including 66 en-suitebedrooms, reception services, room lettings, catering and co-ordination of allfacilities management services. We work closely with the University to deliver aquality service that meets and reflects the School’s international reputation.

Exceeding expectations

Our team manages expectations through an effective operating model,driving efficiencies and providing a welcoming and safe environment.

The Sodexo facilities team works closely with the Estates and localmanagement team to meet their requirements and drive business objectives.This integrated, collaborative approach creates efficiencies by combiningexpertise at all levels across the organisation.

Particular success derives from Sodexo’s ability to control faults through theeffective management of technical systems. We carry out planned checks andinspections and are key contributors to the Health and Safety Forum.

Reducing environmental impact

Sodexo has been actively working with the University to drive environmentalefficiencies. Initiatives include:

• the introduction of a staff training programme to reduce utilitiesconsumption, resulting in an 18 per cent reduction in energy usage

• the use of compostable, disposable items• waste separation and recycling• using consolidated logistics to reduce food miles• the introduction of enzyme-based, organic cleaning chemicals

Marketing strategy – driving revenues

To promote new business, Sodexo has introduced a portfolio of marketinginitiatives and has consulted a number of promotional agencies with a view todriving business opportunities. All collateral and delegate packages have beendesigned by Sodexo and developed to provide a fully integrated offer for theSchool of Management – delivering the very best in value.

“Having entered into a second contract term with Sodexo, only serves toconfirm that we are delighted to continue to work with, and build on oursuccesses through this partnership. Working with a professional teamwhose motivation and drive is unparalleled, Sodexo are continuallystriving to surpass staff, student and client expectations. This ensures wecontinually develop our business to meet the ever changing trends withinthe market place. This is a relationship we value and one that deliversagainst tangible outcomes.”

Chris SpargoHead of Commercial Services, Bradford University

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www.sodexo.com

For further information contactPeter Taylor, Strategic Development Director Sodexo

tel: +44 (0) 7785 901 616 | email: peter.taylor@sodexo.com