start typing collection/nutraffic i-cube support... · web viewa dairy system (with escalation...

31
To whom it may concern RE : NuTraffic Management ( Pty ) Ltd and NuPay Management ( Pty ) Ltd NuTraffic Management (Pty) Ltd is pleased to support this proposal by I-Cube for the Traffic Management System as well as payment portal services. This proposal is based upon our understanding of the tender requirements The management and owners of NuTraffic Management (Pty) Ltd collectively have extensive experience in traffic fine collection. NuTraffic has perused the municipality’s bid documentation and has concluded that the scope and objectives of the tender are:- To support the TMS system with any payment portal available Increased fine collection rate Regards Nico Swartz Managing Director NuTraffic Management ( Pty ) Ltd Tel. 011 613 6935 Fax. 086 546 5896 Cell. 082 454 5357 E-mail : nicos@nutraffic .co.za 19 April 2009

Upload: others

Post on 12-Mar-2020

0 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

To whom it may concern

RE : NuTraffic Management ( Pty ) Ltd and NuPay Management ( Pty ) Ltd

NuTraffic Management (Pty) Ltd is pleased to support this proposal by I-Cube for the Traffic Management System as well as payment portal services. This proposal is based upon our understanding of the tender requirements

The management and owners of NuTraffic Management (Pty) Ltd collectively have extensive experience in traffic fine collection.

NuTraffic has perused the municipality’s bid documentation and has concluded that the scope and objectives of the tender are:-

To support the TMS system with any payment portal available Increased fine collection rate

Regards

Nico Swartz Managing Director NuTraffic Management ( Pty ) Ltd Tel. 011 613 6935Fax. 086 546 5896Cell. 082 454 5357E-mail : nicos@nutraffic .co.za

19 April 2009

Page 2: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

Description of business activities:

NuPayment Solution background:

NuPay is a joint venture between ABSA Bank (one of the country’s largest banking groups) and ITAS Services (a company, which has extensive experience in electronic banking and the installation and field support of merchant terminals).

As a value added partner to Absa Bank for the last 9 years, NuPay is in the unique position to provide the DMPS with a package of not only a traffic management services, but also additional services that would complement the needs of DMPS.

1. The NuPay Offering

The following are a few key distinct elements of the offering:-

NuPay handles the clients end to end transaction processing and reporting requirements according to the client’s requirements. Therefore the service is not a purely commoditized offering.

Inherent in NuPay’s current client solutions are the switching of transactions between various parties and organizations. This is done with industry standard software and adheres to the highest level of security as required by the banking industry.

The NuPay system has the capability to handle customer and transaction queries on various levels. This includes the hands on management of transaction by the customer.

There are 7 dedicated teams within NuPay to manage and support NuPay’s product offerings.

These are as follows:-

1. Technical Team – focus on the POS terminal management ensuring that no customer’s business is impacted on by terminal issues.

2. Development Team – focus on the development of the software for the various current and future product offerings.

3. IT Team – focus on ensuring that the virtual channels and networks are available for the clients and the employees of NuPay.

4. Production – dedicated team of people that monitors all production systems to ensure that the systems perform to the required standards and client requirements.

Page 3: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

5. Customer Relationship Team - dedicated customer relationship consultants (CRC’s) who’s key responsibility is to maintain and develop existing customers and the new customers acquired by the sales consultants.

6. Sales – dedicated sales consultants per product ensuring that a specialist on each product is in the field selling the product. The sales consultants work closely with the CRC’s and provide valuable input for refinement and further development of the product offerings.

NuPay is equipped with the key building blocks to ensure that the company delivers payment and switching solutions and support according to its customer needs.

The flexibility of the processes inherent in the product offerings provide value based reporting and reconciliations so that the client succeeds and focuses on their core business.

The support of the banking partner and shareholder ABSA has provided NuPay with a credible platform to deliver the payment solutions modeled on banking industry acceptable rules and principles.

2. Our proposed collection services

We offer a comprehensive range of Revenue Enhancement and Debt Recovery Solutions. We are fully self-sufficient for all our collection, legal, IT development and maintenance needs. Our services include:

Consulting services :-

Analyses of the recoverability of debt books

Revenue chain workflows and procedures

Credit Control and Debt Collection policy review and formulation

Credit Control and Debt Collection Strategic Plan formulation and Implimentation

Impact and practical implication of new legislation on revenue maintenance,

enhancement and recovery

Debt Recovery Services :-

Pre-legal debt collection – production and delivery of all required notices, sending

of necessary reminders

Legal collections – from summons to warrant of execution on an unopposed

basis

Administration of Acknowledgements of Debts and Promises to Pay

Administration of Emolument Attachment Orders

Administration of insolvent estates and deceased estates

Data cleansing

Page 4: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

Electronic and physical tracing of businesses and individuals

Indigent identification and assessment and socio-economic surveys

Outsourced revenue administration services

Traffic Fine Management and Collection Services

The Revco debt collection approach

Our collection approach is designed to achieve the maximum impact in reducing the debt levels of our clients in the shortest possible time, whilst still maintaining a professional relationship with the client and the employees/community. We strive to ensure that close co-operation is maintained with the client in order to ascertain that the client’s interests are best served. Our collection approach is to identify the existence and ability to pay of debtors at an early stage. Once we have established debtors liability to pay, we proceed rapidly through the pre-legal phase of collection through to the legal process when applicable.

The collection protocol will be agreed upfront and defined during the Scoping Phase and will be incorporated into the Service Level Agreement. This protocol agreement is necessary to allow an uninterrupted flow of actions once the collection process starts.

Our approach is designed to integrate the debt collection service with other credit control processes, including field services such as data cleansing, indigent identification tracing and payroll verification.

Our collection methodology

Maximising Debt Collection Efficiency

Revco recognizes the need for an efficient and effective debt collection function in an

organisation. By maximising the revenue process, our clients are able to deliver sustained

quality services to their customers.

Data validation and tracing

REVCO has established processes through which we currently validate and track hand-over data for completeness and accuracy and for audit purposes. A major reason for non-payment of debt is because debtor information is incomplete or inaccurate. Through our relationships with various tracing agencies and other service providers we are in a position to not exude unnecessary effort in contacting debtors i.e. all addresses provided by our client are firstly confirmed as valid prior to any postal processes being followed. We are able to electronically validate the status of incorporated businesses such as companies, close corporations and trusts and to determine the whereabouts of directors, shareholders and trustees who are responsible for their businesses affairs.

Page 5: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

All electronic tracing is done via the SmartCollect system directly to either CIPRO, Deeds Office, ITC, XDS or Experian databases. REVCO has agreements with agents who do physical tracing as required.

In addition, we employ teams of field workers who physically visit debtor addresses to verify the correct identity of tenants and owners.

For the purposes of good governance as well as good client service, we perform monthly balancing of the debtor accounts handed over to ensure completeness of information and transactions on both our system and that of our clients’.

Pre-legal collections

The Pre-legal phase includes a combination of highly automated procedures, coupled with an on-site field service designed to gain maximum impact on collections. All printed notices are electronically delivered to printing houses for posting. Our call-centre is electronically linked to the database and is responsible for direct contact with debtors where telephone numbers are available. SMS’s are used where possible. Where required, notices and demand letters are hand delivered to the debtors address.

During this phase of the collection process we are able verify and validate names and addresses with the debtors details appearing on the client database.

Legal services

Revco is able to offer clients, a seamless legal process up to Warrant and Execution stage within acceptable timeframes. Our legal staff are knowledgeable in all aspects of legislation affecting collections and have hands-on experience in dealing with sheriffs and the courts. Included in our legal services are the following :

Receiving of files of arrear payers for legal process for collection of arrear monies

Processing of legal documents from summons to judgment and where necessary,

warrant of execution

Ascertain that judgment is granted on every account

Proceed with warrant of execution and selling of assets to diminish the debt

Obtain emolument attachment orders and administer same

Tracing of debtors

Any other legal action as part of the collection process

High levels of reporting

Performance reports relating to debts handed over, debts collected, arrangements,

Promises to pay, Acknowledgments of Debts and debts subject to legal process

Debts identified as having prescribed or need to be written off plus reasons therefore

Page 6: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

Accounts requiring reconciliation or further investigation

Progress reports on tracing actions

Assistance with the identification of deceased and liquidated estates from within the

arrears database

All financial aspects of debt collection, including detailed commission reports

Proposed action plans for the following month

Resources

Revco has a 50 seat call-centre based at its head office in Pretoria. In addition, we have

satellite offices in Cape Town, East London, Durban, Jeffreys Bay and Krugersdorp.

Our call-centres have the capacity to be upgraded at short notice to cater for any

additional volumes demanded by projects from time to time

In addition, Revco employs in-house attorneys and chartered accountants to ensure our

clients a professional service

Revco has the financial resources to initiate and sustain the workload to deliver the

required service.

REVCO will enter into a Service Level Agreement with our clients setting out the various minimum performance levels and the respective duties and responsibilities between Revco and the client to successfully deliver on the engagement. Our approach involves the setting up of a liaison capacity with the officials of our client, in order to keep close contact with the client’s staff and to make our staff accessible to debtors and to enable our staff to effectively deal with payments and any queries that will arise from time to time.

Technology

Revco uses state of the art technology to manage high volumes and thereby maximising the cash contribution to the client. This technology includes the SmartCollect and Excalibur Debt Management systems, Query Resolution Software, and modern digital call centre technology. Revco has partnered with Nu Pay and NuTraffic in delivering state of the art Payment, Traffic Management and Fine Recovery Solutions.

The collection software enables us to manage the entire collections process on a single system from handover to collection, including the entire legal process where necessary.

The debtors and transaction data may be transferred to the bureau electronically from the client, system. Our bureau processes all debt management and collection actions. Debtors’ payments will be managed by Revco and reported to the client,. Any payments made directly to the client will be separately identified and dealt with through protocols agreed with management. The Debt Collection systems have the ability to automatically schedule reports to the relevant officials at the client on agreed delivery dates. The content and format of the reports are agreed during the scoping phase of the engagement. This electronic reporting

Page 7: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

capability is supplemented with regular direct meetings, where matters such as performance targets, results and key issues are discussed and agreed.

Collection Procedures

As REVCO, we accept that there may be a number of factors that influence the successful collection of a debtor’s book, which might fall outside the ambit of our influence. Effective Debt Collection is an integral part of a successful business today, and has over a period of time developed into a specialised function. Revco specialises in this science, and offers a professional service to its clients in managing this very important function.

In terms of our approach, there is however numerous factors that we can, and do control, which enable us to effectively manage the collection of our clients’ debtors book. This effective management not only enhances cash flow, but also optimizes the recovery of potential bad and doubtful debt at the lowest cost. The alliance with our client is that of a partnership, with the inherent awareness and sensitivity with regard to costs as well the importance of maximizing collection ratios to enable our client to surpass industry norms.

In our approach we view the following as critical success factors:

Suitable structures and system support

The existence and operation in partnership with our clients.

The political will to enforce the protection offered to the client,, through the various

bodies of law

Knowledgeable, motivated staff

Effective Risk management of the debtor’s book

Effective communication with debtors

All of the above are within our ambit of influence.

Effective Management of the Debtor’s Book

In our aim to manage and collect debtor’s effectively, the process is divided into the following

important functions, each with it’s own unique disciplines. These functions and disciplines

are the culmination of our vast experience in the industry, and have over time, crystallised as

best practise in the industry.

Page 8: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

The heart of any collection function is an effective reliable diary system, in terms of which the debtor’s are disciplined to perform in accordance with the agreement entered into. In addition to this discipline we furthermore implement the following functions that are vital to the process of maintaining and expanding discipline:

Risk Management – direct resources to areas where the greatest financial impact will be

achieved

Credit discipline – creating a partnership between ourselves, our client,, and the

community

Assessment in respect of extensions/adjustments and payment arrangements

State of the art risk management systems – SmartCollect and Excalibur systems

Effective performance of our Legal Office

Manpower – properly resourced and managed collection centres

The establishment of the above functions and disciplines creates the opportunity to measure and weight them in terms of their order of importance. This, with the tracking and recording of important collection figures, results in the ability to measure the effectiveness of the collection process in accordance with constant factors, on an ongoing basis.

Key Competitive Advantages

The aforementioned allows Revco to effectively implement, manage and control certain solution sets that we have developed from our extensive experience, that is unique to our application and that is in line with “best practice” in the industry.

In depth Industry specific debt management and collection expertise

Cost effective solutions to significantly improve cash flow and to protect public monies

Ability to analyse arrears and ensure that credit control and collection efforts are focused

on areas where the greatest success will be achieved

Collection solutions which can be individually tailored to client needs

The ability to extend the nature and range of our services

The ability to provide detailed reporting on all aspects of debt management

Perform detailed debtor analysis

Ability to move substantial volumes of accounts effectively through collections process

The expeditious issuing of legal process

Problematic and costly accounts detected early and discarded with.

Page 9: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

Compilation of management information that can be utilised to implement more effective

controls and protocols in the business

We have a proven track record and an intimate understanding of the debt collection

industry

On-line and physical tracing of debtors in association with a specialist tracing company

Increased cash flow

Client Base of Revco

Experience and track record in the rendering of Debt Management Services

Revco has a sound knowledge of the legislative provisions relating to various industries and related aspects. REVCO services the following private, government and public sector clients through a range of in-house, co-sourced and fully outsourced debt management services:

Public Sector / Local & Provincial Government

Ekurhuleni Metro

Mogale City Local Municipality

Mookgophong Municipality

Makhado Municipality

Dannhauser Municipality

O R Tambo District Municipality

Matjhabeng Local Municipality

City of Johannesburg

Buffalo City Municipality

Greater Giyani Municipality

Koukamma Municipality

Kouga Municipality

Tokologo Municipality

Moretele Municipality

Education University of the Western Cape

Vista University (UNISA)

Page 10: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

University of Fort Hare

Various Schools

Health Care Medi-Clinic Limited

LifeHealthcare (previously Afrox Health Group)

Netcare

Clinix Group (Hospitals & Propharms)

Curomed Group (Now part of Mediclinic)

Various medical Doctors & Specialists

MEDCOR – Correctional Services Medical Aid Fund

Other

PricewaterhouseCoopers

Alexander Forbes

Ellerines ( Rainbow loans )

Multisource

MetCorp (division of Metcash)

Chubb security

Various Micro-Lenders , retailers and financial services organisations

REVCO Profile

Shareholding

The BEE equity participation in REVCO (Pty) Ltd. is 51% and board representation is 75 %.

REVCO (Pty) Ltd is owned by Rob Kokott (49%),Joseph France ( 11% ) and The Woodforde Trust ( 40% ). Joseph France and The Woodforde Trust are the Black Empowerment partners of REVCO ,comprising 51% of the issued share capital of Revco. The directors of Revco are Bongani Raziya, Joseph France and Rob Kokott.

Revco is a certified Level 3 BBBEE contributor.

Page 11: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

Company HDI Status % HDI 90,62 %% Women 62,50 %% Management 72,72%% Directors 75,00%

Staff

REVCO employs a total of 50 staff and is immediately positioned to commit more trained staff to the projects (dependent on volumes handed over). In addition, we are able to recruit additional staff at short notice according to the demands of the project. All staff assigned to this project is registered with the Debt Collectors Council.

Social Responsibility

REVCO believes in empowering people. We also believe in empowering the entire community. To achieve the empowerment of people, we create infrastructure for current staff and new staff. We provide the necessary training and assistance and endeavour to uplift and educate the less fortunate in our society.

Skills Development

Bursaries

We provide bursaries to current staff to enable them to educate themselves with a certificate and / or degree, resulting in creating better opportunities to the staff.

3. The NuPay Reconciliation System

NuPay can also assist the DMPS in the reconciliation of collection of their revenue from various payment channels. The system function is to receive transactions from any source and reconcile them and send the reconciled information to the DMPS accounting systems as a reconciled file without having to reconcile the transactions by hand.

The following is a description of the current model and the proposed model.

a. Current modelCurrently the DMPS provides the following payments options to their customer base

Easy pay Post Office Banks Municipal Revenue Offices

Page 12: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

Retail Stores using Easy pay Cell phone payments

Current payment transaction switching for DMPS:

Page 13: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

b. Proposed model

To provide the DMPS with an single point of reference for all transactions in the revenue stream

In the proposed system, all current sources of transactions would interface to NuPay using their communication system of choice. By allowing multiple communication options, the DMPS can use system suppliers that may not be using the EMM standard communication protocols and thereby increasing the options for payment points for DMPS customers.

The following communication protocols are currently available at NuPay:

Network Layer:- Creation and monitoring of IPSec VPN tunnels through the Internet.- Communication through X25 network cloud.- Communication through Frame Relay network cloud.- Communication through Internet Solution’s MPLS network cloud.

Application Layer:- Secure web site for transaction capturing and reports.- Secure Web site with file import and export functionality.- Secure FTP import and export.- Secure web service integration for transaction maintenance and reports.- Email- SMS

In addition NuPay has the following transaction process capability:

Real-time transaction processingNuPay currently exchanges transactional information in real-time with Absa Bank and BankServ. Debit and Credit transactions are initiated via Point of Sale terminals or by secure internet site. NuPay operates a state of the art ‘Postilion’ financial switch with versatile interfacing capabilities.

Online customer servicingNuPay currently services it’s customers via product specific web sites, where reporting as well as transaction initiation can be performed.

BatchTransactional information in the form of a batch file is currently exchanged with a number of outside parties. Many formats both complex and simple are currently supported. Technical delivery channels are described below.

Page 14: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

The proposed system will operate on the following model:

After receiving the transactions from the various sources at which payments can be made, the system will apply validation and verification rules to all transactions. Additional information will be added where required and non-standard information will be converted to the standards required for processing in the DMPS systems using conversion tables. All transaction files will then be formatted in the formats required for Venus and SAP.

NuPay currently have the systems capability to create a reference file that in future can be used clean/wash data. A historical file is built containing the detail of previous deposits that have been made. This file then becomes a reference file which can be used to match/validate data discrepancies on future deposits. The level of data validation checks required can be pre defined business rules as set by the DMPS. Exception reporting can be done on all levels of validation checks.

Any transaction that fails the validation or verification process will be reported in exception files that will be transmitted electronically to the relevant department that has to correct the transaction. A dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular basis. This automated workflow system will assist in managing the level of outstanding queries.

Page 15: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

c. Other information

NuPay can also assist the DMPS to address their current requirements for payment options for their customers. This can in future provide the DMPS with a seamless interface to their customers for all the payment systems requirements.

4. Implementation

a. Capacity

NuPay has a proven track record for successfully processing high volumes and high value transactions for its clients over the last nine years. Transactions volumes are growing steadily, but NuPay has already implemented systems and procedures that would provide for a substantial increase in transactions volumes.

NuPay’s organization consists of 99 personnel that work in the seven teams as defined in the proposal. In total there are more than 160 people employed in the bigger Itas Group.

b. Previous Experience

NuPay have the following relevant experience:

Registering transactions from various sources (POS terminals, web, file, etc) in an on-line and batch environment.

Providing interfaces to client’s administration systems, both as input and transaction results. Main advantage is the reduction of duplicating standard information on the payment system.

Systems development and customization of systems to suit client requirements. Presenting transactions in high volumes for processing by financial institutions on

daily batch, intra day batch and intra day on-line basis. Controlling the submission of transactions and batches to ensure completeness and

duplications. Providing a full and comprehensive audit trail of all activities on the system. Maintaining communication infrastructure in a 24x7 environment. Providing and maintaining multiple communication protocols. Automation of processes to minimize human intervention and reduce points of failure. Maintenance of web related connectivity and management of high volume web sites. Development and maintenance of effective web based reporting systems that can be

customized by the client. Providing clients with updated information related to transaction results.

Page 16: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

Maintaining a high level of access control to ensure the appropriate access to the information held on the system. This also includes an audit trail of access and change control.

Provision of an on-line maintenance system for individual transaction correction. Provision of a file maintenance system for bulk correction. Interfacing with clients via e-mail, FTP and web. Developing interfaces to accounting systems, such as Venus and SAP. Consulting in a municipal environment. Cash and treasury management experience. Extensive bank and transaction reconciliation experience. Profiling clients’ transactions to allow adjustments in presentation dates and

presentment methods. Creating accounting entries from information provided on bank statements. Call centre and Monitoring Teams with quality control functions. Dedicated Customer Relationship Consultants to manage the relationship between

NuPay’s Production environment and the clients. Technical maintenance facilities and call centre for all equipment related failures.

Currently maintaining more than 3000 POS terminals country wide. Extensive links in the banking environments and an established operator in the

payments system environment. Experience in managing rejected and unpaid transactions. Unique supplier of comprehensive solution in the payment industry with Aedo,

Naedo, Debit orders, POS, call centre based payments and web based payment gateways, as well as Pay Away against Available Funds.

Can provide end-to-end management of transactions and debt management in one group of companies.

Experience in management of traffic fines and collections. Interfaces available to payments gateways and call centre based payment instructions.

Most of the work mentioned is of an on-going nature over the past 9 years. All NuPay personnel are effectively involved in the production capability of the company and therefore provide substantial capacity and back-up.

Page 17: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

c. Projects and references

The following is an example of current and previous clients of NuPay as well as NuTraffic:

Nr Client Service Provided Contact Telephone1. Ekurhuleni Metropolitan

MunicipalityDebt CollectionFine Collection

Mr. A Muller 011 820 4124

2. Tshwane Metropolitan Municipality

Debt CollectionFine Collection

Mr. D Minnaar

(012) 358 0174

3. Masilonyana Municipality Traffic ManagementFine Collection

Mrs E Mong (051) 881 0003

4. Mohokare Municipality Supply back office TMS operations for speed checking on a contract basis, under the auspices of Belstow Technologies utilizing the NuTraffic system. Approximately 100,000 images processed on NuTraffic back office software.

Mrs E Mong (051) 881 0003

5. Mossel Bay Municipality Supply back office TMS operations for speed checking on a contract fee basis under the auspices of Belstow Technologies, utilizing the NuTraffic system .Approximately 50,000 images captured from digital cameras and processed on NuTraffic back office software.

Mr W Prins (044) 606 5213

6. Bela Bela Municipality Supply back office TMS operations for speed checking on a contract fee basis under the auspices of Belstow Technologies, utilizing the NuTraffic system. Approximately

Ms C Bester (014) 736 8000

Page 18: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

50,000 images captured from digital cameras and processed on the NuTraffic back office software.

7. Swellendam Municipality Supply back office TMS operations for speed checking on a contract fee basis under the auspices of Syntell (Pty) Ltd, utilizing the NuTraffic system. Approximately 40,000 images captured from digital cameras and processed on NuTraffic back office software.

Mr P Du Toit (028) 514 1100

8. Lukhanji Municipality Supply back office TMS operations for parking infringements. Licence plate recognition and database operations for speed checking on a contract fee basis, utilizing the NuTraffic system. Approximately 10,000 parking infringements captured and processed on NuTraffic back office software.

Gideon Jardile

(045) 807 2761

NuTraffic & Revco : Detailed Methodology. Suggested Project approach to follow

The tables below set out the details of the processes described above with a view of explaining the following:

Page 19: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

Focus Area Key tasks to be performed

Deliverables Risks and Assumptions

1. Conduct a Status Quo Assessment

1. Assess the current system utilised, if applicable.

2. Conduct assessment of the practices and work done under the current service provider.

To ensure effectiveness, compliance with legislation,

Effectiveness and areas for improvement.

To determine weaknesses and areas for improvement. To determine consistency in cycles, and delivery dates. To improve the collect ability of debt.

Delays in the appointment would delay the entire project. Changing workable systems

Incorrect approach

2. Development of an Action Plan

1. Develop a project charter.

2. Develop strategies and action plans

3. Establishment of the Project Steering Committee

4. Present Project Charter for adoption.

Detailing clear project deliverables. Defined roles and responsibilities of the

service provider and the Municipality. Setting out clear time frames for project

planning and implementation.

General strategies pertaining to the effective implementation of a debt management system.

Human resource plans, including recruitment, placement and training programme.

Plans on the systems, infrastructure, alignment and interface processes.

Roles and responsibilities of the Project Steering Committee (PSC).

Present Project Charter to project steering committee, management and mayoral committee.

Adopted project charter by project steering committee, management and mayoral committee.

Not clearly defined roles and responsibilities. Misunderstandings, incorrect expectations.

Incorrect approach

Miscommunications and misunderstandings

Miscommunications and misunderstandings

Miscommunications and misunderstandings

Page 20: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

Focus Area Key tasks to be performed

Deliverables Risks and Assumptions

3. Project Roll Out 1. Interface of systems.

2. Start implementation plan

3. Roll out strategies – municipal infrastructure.

4. Implement new system.

5. Start payment system process, if desired

6. Roll out traffic law enforcement and fine collection programme

7. Training of staff

Page 21: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

Focus Area Key tasks to be performed

Deliverables Risks and Assumptions

5. Fine collection process – Back offices services ( Continue )

Traffic fines via NuTraffic NuTraffic is an Integrated back-office internet infringement viewing system

The NuTraffic back –office system have a fully integrated fine payment management system via NuPay , Easypay etc

The NT back–office system has an integrated accident capture and reporting module that provides a full GIS capability.

NT will assist with all training needs to all operators at no additional costs to the municipality as required by the Chief Traffic Officer

Page 22: Start Typing collection/NuTraffic I-CUBE SUPPORT... · Web viewA dairy system (with escalation steps) can be set up to ensure that transactions are followed up and cleared on a regular

Focus Area Key tasks to be performed

Deliverables Risks and Assumptions

6.Monitoring, Reporting and Communication

Establishment of the Oversight Committee.

2. Project Steering Committee.

3. Development of reporting templates and formats.

4. Scheduling of PSC meetings.

5. Requested report

Composition of the OSC:CFO, Councillors, Media,

Adoption of the roles and responsibilities of the Oversight Committee (OSC).

Quarterly reports to Council.

Composition of the PSC: CFO, Unit Manager, Project Manager.

Adoption of the roles and responsibilities of the Project Steering Committee (PSC).

Streamlined reporting formats and templates. User friendly and effective.

Adopting of the reporting templates and formats.

Scheduling of PSC meetings for the 1st

quarter and for the year. Bi weekly meetings for the 1st quarter and

then monthly thereafter.

Compiling and delivering the requested report in draft format to be approved by the Municipality and then submitting the final report within 2 weeks after the draft report has been presented.