Stakeholder Management & Engagement

Soci@l Cockpit

Collaborative tools to better engage

stakeholders and enhance the value of

the CSR reporting

Diagnosis – Co-creation & Strategy deployment

Industrial projects All sectors

Human Ressources

Marketing - Social Business

M&A, corporate restructuring

+ than 160 projects,

over 3 continentsA 360°°°°ToolKit for stakeholder modeling

A R&D team of 10 people in connection with our people

on the field, are developing new approaches and tools for

stakeholder management & engagement

R&D

We assist our clients in managing their stakeholders relationship. We implement

innovative and operational methodologies and tools to meet the objectives of the

overall performance.

Soci@l Cockpit©: a set of integrated Stakeholder Engagement tools

Prioritization and root

chaining of issues

Reporting• Automatic

• Indicators

• Include stakeholder

engagement issues

and results

Web & Social

media analysis

Stakeholder and

issues mapping

Agenda and Grievance

management

Creating added

value

Knowing the

ecosystemSteering

C3 Europe - 2013

The different tools are modular and can

be integrated into the client's request to

its fully customizable Social Cockpit

according to the needs, issues, types of

stakeholders and stage in the life of the

projectCollaborative

Brainstorming

Dialogue & Consensus

Surveys and consensus building workshops

C3 Europe - 2013

A comprehensive support and advice throughout the entire life cycle of your project

End of lifeOperationsProcurement

& Construction

Engineering (Detailed)

Feasibility study

Understanding the project’s environment

Following the impacts and interactions of the project within its environment

Integrating the project into its environment1 2

3

Permitting

► Understanding of the

ecosystem

► Media monitoring and social

network

► Stakeholder mapping and

issues

► Interviews

► Status quo survey (initial

diagnosis)

► Information Management

► Strategy of stakeholder

engagement

► Consensus-Building

workshops

► Critical roadmap for

acceptability

► Negotiation and Partnership

► Implementation of the

action plan

► Periodic workshops

(steering and monitoring)

► Implementation of a Social

Observatory

► Communication plan

► CSR Reporting

► Permitting: impact assessment,

compliance, preparation of public

hearings, public debate ...

321

4

4

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Systemic Perception Analysis (SPA) : reconcile the views of stakeholders

Our strength : finely detect the barriers and expectations to consensus

is the creator of the SPA methodology

Guide 5.0 is the software platform

for decision-aid, dialogue and

change management

Statistic approach SPA Guide©

�Define an «average»

opinion

�Smooth extreme views

�Finely detect low signals and barriers to acceptability

�Reveals the conditions for acceptability

�Optimizes « low signals » data

�Show progress among people’s understanding, through action

�Changeperceptions and behavior

SPA is a non statistic analysis methodology specially developed to measure low-

signals, or « noises » into an ecosystem or organization.

We use SPA as part of the Dialogue & Social Acceptability process through surveys or

consensus-building workshops.

C3 Europe - 2013

Consensus building workshops

Revealing consensus among stakeholders

Start

Diagnosis / Provide

Information

Application of the survey

Solutions / Proposals

New scenarios

Have the

objectives

been met ?

���� An operational definition of social and societal

acceptability :

Through this approach, social acceptability becomes the

result of a co-construction process during which

expectations of stakeholders are directly correlated with

the capacity of the project leader to answer them, with

full transparency and legitimacy.

Consensus

Coordinating Committees

Yes

No

This iteration can be

repeated several

times in a workshop

day

Results: reducing “weak signals” during a consensus-

building workshop while emergence of shared solutions

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A permanent Social Observatory to maintain, adjust and communicate your social engagements

Monitor and measure performance and conditions for success

Our

Social

Observatory

Support during the complete lifecycle

Social Cockpit© is a on-

demand modular toolkit*.

Social Cockpit© is designed

to answer the objectives of

monitoring and steering of

the societal strategy.

* Available through licence or SAAS

Social Cockpit

©

CommunicationCommunication

Opinion surveyson demand

Opinion surveyson demand

Feasibility investigation

Feasibility investigation

BlogsBlogs

Consensus building

Workshops

Consensus building

Workshops

Media analysis & social networks

Media analysis & social networks

Engagement and grievancemanagement

Engagement and grievancemanagement

Social Cockpit©

You share a responsible

image

Your CSR report is richer

You reduce costs related to

« crisis management »

Your decisions gain in legitimacy

Your stakeholders are mobilized

Your project combines improved

performance and respect for People

Your project is coherent and

sustainable

Your action plan and calendar are

respected

You reduce time operation

An innovative and creative approach of societal competitiveness!

Sustainable

Support

Systemic Approach

Decision-making

Software : Guide©

Objectify dialogue and generate acceptability

A high ROI in terms of social consensus

Reconcile time & investment

Our value proposition

C3 Europe - 2013

Contact

Document produced by C3 Europe www.c3consensus.com

Thierry Conraud, Ph.D

info@c3consensus.com

Office: +33 (0)4 72 70 76 83

Mobile: +33 (0)6 67 01 43 21

References Testimony

From face-to-face to side-by-side with your stakeholders