Sharon Stevens11 Swan Gardens, Peterborough, PE1 4SB

Phone: 07702174753 email: sharonstevens62@gmail.com

I am an experienced Personal Assistant with 17 years’ experience at Board level supporting senior executives.Customer driven, with both internal and external clients, I can manage a varied and busy workload without supervision. Trusted with highly confidential and market sensitive information, I am used to prioritizing my own tasks and using my own initiative to meet business and line manager deadlines, planning ahead to achieve both targets. I enjoy working in a busy environment and am able to build relationships and communicate with a variety of staff, helping the team as a whole meet their commitments.

Skills Advanced knowledge of MS Office Suite, MS Word, MS PowerPoint and MS

Outlook. Intermediate knowledge of Excel and Sharepoint. Proficient in the use of additional software packages, such as Publisher, E9 finance system (JDE), SAP finance and purchasing system, Cascade (HR database) and Concur. I have also used Lync for meetings, Skype and Webex.

ExperienceApril 2016 – Present – Cambridge Assessment, Cambridge

This is a temporary booking working within the Group IT department carrying out PA and Administrative for the IT Directors and their wider teams.

June 2015 – March 2016 - Telereal Trillium, London (Telereal Trillium are one of the UK’s largest property companies, owning and managing a £6bn portfolio)

Administrator Supporting the HR Director on a fixed term contract. I was asked to

come back and help the HR Director on projects, which includes the transfer of nearly 150 staff to BT. This included attending meetings and taking minutes and distributing them, and progressing the action points, organising workshops, roadshows and One2One sessions for the transferring staff with BT staff. Budget holder for the L&D, booking staff onto courses, seminar, conferences and tracking these on the budget. Large Event management: including a leaving party for 150 transferring staff, that included venue sourcing, booking accommodation, sending invitations and tracking the responses.

1998-2015 Trillium (Land Securities Trillium/Telereal Trillium), LondonPersonal Assistant to Chief Operating Officer and Managing Director,

Resume Sharon Stevens

Resume: Sharon Stevens

Services (Facilities Management)Alongside the usual Board PA duties of complex diary management, my other duties included: Full suite of PA duties at senior Board level, including complex diary

management, full time management of 3 inbox’s, Board meeting preparation, arranging hospitality.

Scheduling One2Ones for Directors and their line reports (around 10 people) for the year in advance, and maintaining performance management paperwork and any actions and outcomes from the meetings.

Organising extensive travel and accommodation, compiling itineraries, identifying savings and managing budgets across the FM (Facilities Management) team.

Involved in the installation and running of an on-site train ticketing process system called Evolvi. This cuts down on costs and saves the company money.

Events management for Facilities Management (FM) Conferences and team building days for internal and external staff and supply chain partners, including a 2 day annual conference with 150 people attending, from our clients (DWP, Aviva, DVLA, BT), and Directors from our partner suppliers (including G4S, Mitie, GS Hall), and Telereal Trillium Board members. I ran the process from booking venues to issuing invitations with joining instructions and organized the table plans, entertainment etc.

Raising purchase orders checking and authorising invoices. Submitting expenses and keeping track of payment. Preparing PowerPoint presentations. Minute taking and following up action points. Supporting the Operations Directors, his 4 Regional Directors, Soft Services

Director, Technical Director, the Heads of Services (which included Security, Catering, Cleaning and Furniture, Fixtures and Equipment) with diary management, meeting organisation, helping out on projects, travel and accommodation, as well as arranging and attending regional team meetings and events.

Providing support to the Head of Corporate Responsibility on a day to day basis. Especially involved in arranging various charitable fund raising events, tracking donations and matching contributions and liaising with the charitable organisations involved.

Project support on various corporate bids as and when required. Integral to the launch and subsequent management of the Customer

Service Pillar Awards, an internal corporate scheme designed to recognize and reward high standards of customer facing ‘behaviors’ across the organisation. This included undertaking standards benchmarking checks (Mystery Shoppers) across the estate and collating feedback to the MD and his team

Fire Warden and Health & Safety representative

Resume Sharon Stevens

Resume: Sharon Stevens

Floor representative, this meant running the floor, being the ‘go-to’ person for all issues relating to the working environment. Co-ordinating office moves (internally and externally), reporting building issues, ie. Lifts, window cleaning, catering supplies, working with the building Facilities Manager to resolve issues in a timely manner.

Ordering kit (laptop, phones, etc) for new starters Training new PAs to ensure high standards and consistency across the

business.

In July 2014, the Services division of Telereal Trillium transferred to Engie (formerly Cofely, part of the GDF Suez Group), as part of an outsourcing exercise. After being at Engie for a year, I found my position was redundant, and so left in May 2015. During that year, I carried out the same duties for the COO and MD as I had at Telereal Trillium prior to the transfer.

Previous positions held1997-1998 Balfour Beatty - Legal Secretary1986-1997 International Institute of Communications - Executive Assistant (a big part of this role was booking and looking after the Annual Conference which took place in a different country each year)1982- 1986 Commercial Union - Receptionist/Telephonist

Educated at Finchley Manorhill School, North Finchley, London, N12From Sept 1972 to May 1978Exams taken and passed: CSE – English; Maths; History; Geography; O’Level - Home Economics

Hobbies: Football, Reading, F1 racing, walking with and without my 2 dogs, shopping

References on Request