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Nov

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HP

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18

5 N

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Ser

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rly

to th

e b

usin

ess

•D

eliv

er s

ervi

ces

at t

he

times

cale

, co

st a

nd q

ualit

y d

ema

nded

•S

ave

tim

e, m

one

y a

nd

frus

tra

tion

for

IT a

nd th

e b

usin

ess

Bene

fits

25

5 N

ovem

ber

20

07

Ap

plic

atio

n a

nd A

rchi

tect

ure

enha

ncem

ents

–1

•V

alu

ab

le le

ga

cy S

ervi

ce D

esk

Func

tiona

lity

−C

ons

olid

ate

d i

nbo

x (“

TOD

O li

st”)

−V

iew

s

−M

ultip

le i

tem

up

da

te �

−Te

mp

late

s

−A

dva

nced

Fin

d

−S

ecur

ity f

old

ers

−S

ervi

ce b

ase

d S

LAs

26

5 N

ovem

ber

20

07

Ap

plic

atio

n a

nd A

rchi

tect

ure

enha

ncem

ents

-2

•K

now

led

ge

Ma

nag

emen

t−

Ad

ap

tive

lea

rnin

g−

Web

and

File

Cra

wlin

g−

Util

ise

exte

rna

l kn

ow

led

ge

sour

ces

•C

hang

e M

ana

gem

ent

−Re

late

d c

hang

e re

que

sts

−Im

pro

ves

the

larg

e sc

ale

Re

lea

se M

ana

gem

ent

pro

cess

27

5 N

ovem

ber

20

07

Sup

po

rted

by

wid

e ra

ngin

g i

nteg

ratio

ns

Mes

sag

ing

: Pa

ger

Fa

x Em

ail

TeM

IP

SA

P S

MO

per

atio

ns C

ente

r (p

lann

ed o

uta

ge)

Perf

orm

anc

e In

sig

ht (

1hc

y08

)C

hang

e a

nd C

onf

igur

atio

n M

ngr

3

Qua

lity

Cen

ter

(1hc

y08

)Pr

oje

ct a

nd P

ort

folio

Ma

nag

emen

t

Net

wo

rk N

od

e M

ana

ger

Iden

tity

Ma

nag

emen

t

Op

era

tions

fo

r U

nix

8C

onf

igur

atio

n M

ana

gem

ent 4

.2

Op

era

tions

fo

r W

ind

ow

s 7

Bus

ines

s A

vaila

bili

ty C

ente

r 7

Net

wo

rk N

od

e M

ana

ger

Uni

vers

al C

MD

B 7

Dec

isio

nCen

ter

2A

sset

Cen

ter

5

SC

Aut

oC

onn

ect-I

TW

eb S

ervi

ces

Even

ts

|

Da

ta

|

Pro

cess

28

5 N

ovem

ber

20

07

Sum

ma

ry –

Ho

w S

M7

ca

n he

lp y

ou

Co

ntin

uous

ly

mea

sure

and

o

ptim

ize

IT v

alu

e to

the

bus

ines

s

Act

ivel

y m

ana

ge

IT

bus

ines

s va

lue

Red

uced

in

fra

stru

ctur

e co

sts

and

int

erna

tiona

l re

ach

Ind

ustr

y le

ad

ing

S

ervi

ce

Ma

nag

emen

t Ec

osy

stem

Ser

vice

Life

cycl

e M

ana

gem

ent

Co

ntin

ual S

ervi

ce Im

pro

vem

ent

Sca

lab

ility

and

Lo

caliz

atio

n

HP

Ser

vice

Ma

nag

emen

t S

olu

tion

29

5 N

ovem

ber

20

07

Sum

ma

ry –

Ho

w S

M7

ca

n he

lp y

ou

•Pr

oa

ctiv

ely

mo

nito

r se

rvic

e le

vels

to g

uara

ntee

exp

ecte

d p

erfo

rma

nce

•En

ab

le i

ntel

ligen

t tr

ad

eoff

s d

ecis

ions

bet

wee

n se

rvic

e co

st a

nd q

ualit

y

•Pr

ovi

de

act

iona

ble

KPI

sb

ase

d o

n th

e IT

IL v

3 s

ervi

ce li

fecy

cle

Co

ntin

uous

ly

mea

sure

and

o

ptim

ize

IT v

alu

e to

the

bus

ines

s

Act

ivel

y m

ana

ge

IT

bus

ines

s va

lue

Red

uced

in

fra

stru

ctur

e co

sts

and

int

erna

tiona

l re

ach

Ind

ustr

y le

ad

ing

S

ervi

ce

Ma

nag

emen

t Ec

osy

stem

•La

rges

t IT

Serv

ice

Des

k im

ple

men

tatio

ns i

n th

e w

orl

d a

re b

ase

d o

n H

P te

chno

log

y

•Se

rvic

e M

ana

ger

7 h

as

the

ind

ustr

y’s

mo

st c

om

ple

te lo

caliz

atio

n co

vera

ge

•H

P o

per

ate

s in

ove

r 1

70

co

untr

ies

•B

TO p

ort

folio

sup

po

rts

ITIL

v3

tod

ay

•H

P IT

SM L

ead

ersh

ip v

alid

ate

d b

y th

e O

GC

•G

rea

ter

HP

Serv

ice

Ma

nag

emen

t So

lutio

n co

veri

ng S

ervi

ces,

Ed

uca

tion,

So

ftwa

re a

nd H

ard

wa

re

•M

ana

ge

serv

ice

fro

m i

ncep

tion

thro

ugh

def

initi

on

to p

rod

uctio

n a

nd th

en

retir

emen

t

•Fo

cus

on

the

serv

ice

and

ser

vice

va

lue

to e

nsur

e b

usin

ess

valu

e a

nd a

lignm

ent

•U

nder

sta

nd B

usin

ess

imp

act

of

IT s

ervi

ces

Dec

isio

nCen

ter

31

5 N

ovem

ber

20

07

Dec

isio

nCen

ter:

Wha

t do

es i

t del

iver

?

A S

trategic

IT S

core

card

Busine

ss Im

pact

Ana

lytic

sOptim

izatio

n fo

r IT

Pl

ann

ing

& C

ontr

ol

Esta

blis

hes

stra

tegic

mea

sure

men

tne

eded

to

resp

ond

to th

e b

usin

ess

dem

and

fo

r a

cco

unta

bili

ty

and

tra

nsp

are

ncy

Qua

ntifies

impact

to b

usines

so

f d

ow

ntim

e o

r d

egra

ded

p

erfo

rma

nce

so IT

a

nd th

e b

usin

ess

can

det

erm

ine

hole

s in

ser

vice

d

eliv

ery

Prov

ides

“wha

t if”

ana

lysis

ena

blin

g a

b

usin

ess

dis

cuss

ion

reg

ard

ing

IT

cha

nge—

imp

act

to

the

bus

ines

s o

f in

vest

men

t, se

rvic

es,

and

sta

ffing

mix

32

5 N

ovem

ber

20

07

ITIL v3 A

ligne

d –

New

!

Service Strategies

Service Design

Service Transition

Service Operations

33

5 N

ovem

ber

20

07

Drill from

Category

to Detail

Guided

Ana

lysis –New

!

34

5 N

ovem

ber

20

07

Mo

re i

nfo

rma

tion

•Fu

ture

web

cast

s

−D

ec 1

1th

-Ser

vice

Ma

nag

er 7

pro

duc

t dem

ons

tra

tion

−M

arc

h –

Cus

tom

er u

pg

rad

e fo

rum

−C

ont

inue

d e

ach

qua

rter

, se

nd i

n w

hat

you

wa

nt t

o h

ear

•C

ont

act

yo

ur H

P S

ale

s Re

p a

nd/

or c

ertif

ied

pa

rtne

r

•H

P S

oftw

are

Uni

vers

e @

Ba

rcel

ona

−N

ov

27

th-3

0th

−S

M 7

and

DC

2 la

unch

•C

usto

mer

co

nnec

tion

web

site

:

−w

ww

.hp

.co

m/

go

/sw

cust

om

erco

nnec

tion

35

5 N

ovem

ber

20

07

37

5 N

ovem

ber

20

07

SM

7 s

truc

ture

HelpDesk Foundation

ITIL A

utho

rita

tive Data

Sto

re

Integra

tion

(Soa

p A

PI)

Serv

ice Des

k(C

all M

gm

t)

Window

s and

Web

Clie

nt

Con

figur

atio

n M

gm

t

Integra

tion

(SCAut

o SD

K)

Prob

lem

Mgm

tSc

heduled

Maintena

nce

Self

Serv

ice

Tick

eting

Inciden

tM

gm

t

Kno

wledge

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rvice Le

vel

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al t

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Com

pon

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Mod

ule

Legen

d Self

Serv

ice