Sean DelaneyApt 3 The Pines, Grange Road, Dublin 16

Tel: +353 (0)87 6449125Email: Seandelaney24@hotmail.com

Profile:I believe I am a confident & responsible individual who possesses the ability to adapt to all challenges within the working environment. I work well in both a team environment and also as an individual and endeavour to gain additional experience in all roles I undertake. I have a natural flair for sales and customer relationship management.

Professional Experience: I

Permanent TSB, Dublin March 2014 - PresentAPA Loans

Position Held: ASU Assessor Duties: Training and providing support for all members of the team

Assessing Standard Financial Statements Dealing with customer by phone to advise on offers that were sent out

QA and completing training where neededAssisting with any projects where required

All Rite Dock and Door – Ontario, Canada April 2011 – September 2013 Position Held: Service Manager (June 2012 – Sept 2013)

Service Technician (Apr 2011 – May 2012) Duties: Servicing Loading Docks

Loading Dock InstallationGeneral Maintenance & Servicing ActivitiesCustomer EngagementStaff Management

Airtricity, Sandyford, Dublin April 2010 - March 2011 Position Held: Customer Service Agent Duties: Customer Engagement

Technical Support OperatorInbound & Outbound Sales AssistantCustomer Complaints Management

All Rite Dock and Door – Ontario, Canada August 2008- March 2010 Position Held: Service Technician Duties: Servicing Loading Docks

Loading Dock InstallationGeneral Maintenance & Servicing Activities

Perlico – Sandyford, Dublin April 2007 – June 2008 Position Held: Customer Service Agent Duties: Customer Engagement

Technical Support OperatorInbound & Outbound Sales AssistantCustomer Complaints Management

Bank of Scotland, Ireland October 2005 – April 2007 Position Held: Customer Service Assistant – Asset Finance Duties: Inbound & Outbound Customer Engagement

Customer CommunicationRe-structuring agreementsRepayment agreements

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Bank of Ireland – Dublin September 2004 – May 2005 Position Held: HRSS Customer Service Executive Duties: Payroll Queries

Salary ManagementCustomer EngagementComplaints Management

Allied Irish Banks, p.l.c. – Ballsbridge, Dublin December 2003 – September 2004 Position Held: Bank Official, Currency Services Duties: ATM Cash Management – Nationwide

ALP Machine OperationsBank Remittance

Spar – Clonskeagh, Dublin October 2002 – Jan 2004 Position Held: Store Assistant / Supervisor Duties: Customer Engagement

Staff Management – circa 20 employeesCash ManagementStock ManagementProduct PlacementMerchandising Management

Education:

St Benildus College - September 1997 - June 2002 Successfully completed Junior & Leaving Certificate, both at honours level

Additional Information/ Personal Achievements:

Additional Skills: Proficient in Microsoft Office applications Effective time management and organisational skills Excellent communication skills via all mediums

Personal Achievements Player of the Year four times throughout my time with Broadford Rovers FC League Winners medal & also numerous medals for football in school Broadford Rovers FC appointed coach Heavily involved in Jack Kavanagh Cup (Charity Fund Raiser) for 2 years,

winning one of the tournaments

InterestsSoccer (Dundrum Athletic F.C., Toronto Irish F.C. and Astro.ie), Music, Technology

References

The following people have agreed to provide valid references should you so require:-

Anthony Walsh, Manager, Spar ClonskeaghPhone: 01 269-7586

Sue MaxwellAssistant Manager,AIB Currency ServicesPhone: 01 641-4002

Ben Connellan, Manager Amanda MooneyBank Of Ireland Baggot St Team Leader

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Tel: 01 6043670 Airtricity 085 7280469

Kirk SmithsonGeneral ManagerAll Rite Dock & Door001 905 840 4848

Additional references available on request.

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