SSCOTTCOTT H HEATHEATH Phone: Home: 0115073170309 / Cell: 01150763777727 or 68161991| Email: hngisc@gmail.com LinkedIn: https://www.linkedin.com/in/SHeathITOperations

SUMMARY OF QUALIFICATIONS

Detail-oriented, dedicated, and highly qualified Project/Operations Management Professional with 25+ years of experience and success in leading daily base activities. Adept at managing complex projects, overseeing daily operations, training staff, resolving technical issues, and leading personnel through the completion of assigned tasks. Solid analytical, communication, interpersonal, critical thinking, and problem solving skills. Currently seeking an IT/Operations Specialist or Training Coordinator position which will effectively utilize all acquired skills, abilities, and areas of expertise as follows:

Project ManagementConflict/Issue ResolutionsPerformance EvaluationPolicy EnforcementBudget/Inventory ControlPayroll/Work SchedulingTransportation/Delivery

Staff Training/SupervisionLogistics ManagementNetwork AdministrationSoftware/HardwareInstallation & MaintenanceAsset Protection/RecoveryPersonnel Safety/Security

Team Building/LeadershipTesting/TroubleshootingHelp Desk/Technical SupportCultural AwarenessBase Defense OperationsIT/IM Service RequirementsCustomer Service

PROFESSIONAL PROFILE

STS International· Afghanistan 2011 - 2015Senior Operator & Maintainer Provided 24/7 early warning for incoming rockets, mortars, and artillery and provide Points of

Origins and Points of Impacts (POO/POI) to the Commander of the Area of Operations in Afghanistan. This information reduced attacks 70% over 4 years.

Part of a team that surveyed, planned, installed and configured a C-RAM SnW (Counter Rocket, Artillery, Mortar, Sense and Warn) system at Forward Operating Base Airborne, Afghanistan. Solved complex technical issues of relocating the system from the JOC to the BDOC with a 6 hour time constraint and limited technical support.

Managed the quality maintenance, accountability, and control of equipment valued in excess of $3 million with zero incident/loss Support and contributed to the development and sustainment of complex systems of systems.

Drafted, implemented and trained checklists, policies and procedures for new team members.Accomplishments: Team was awarded by all units within the FOB during the 4 years that it was in operation. All customer and program management evaluations where 95 to 100% satisfaction ratings.

Totalis · JTFGTMO J-3 JOC 2007 - 2011 On island Project Manager & Lead COP/Operator Provided leadership for the onsite team and provided connectivity back to

headquarters to manage performance and customer expectations. Advised management on rebid proposal, budgeting, and logistic solutions. Managed the on

island HR functions such as housing, pay, work/vacation scheduling and security clearances.

Managed 4 civilian employees working 24/7 operations. I wrote training plans, checklists and created SOP’s for new Watch Officers/Chiefs that where on 6 month rotations. Evaluated civilian/military personnel performances, and provided appropriate feedback. Being onsite permanently provided continuity of operations with no down time due to training.

Operates various programs, attends recurring staff meetings, and briefs the JTF Commander on the status of the Joint Operations Center.

Ensures activities of JOC personnel and subcontractors are within scope of the performance work statement (PWS) and in compliance with JTF policies and procedures.

Provides briefings, status updates, and reports to the JTF COR and Totalis Management, as well as evaluates and improves contract performance through the use of metrics and the quality management system.

Created the J-3 Operations movement and tracking system (to include CCTV and motion detector sensors) when detainees where outside the detention area. Monitored the Habeas Corpus Lawyer movement within the JTFGTMO AOR. Maintained situational awareness of the area via GCCS/C2PC/CCTV and surface radar. Challenged and prepared responses to all tracked airplanes and sea surface contacts.

Handles all VHF and handheld non-secure radio communications with Marine Security forces, Naval Station police, and Coast Guard MSST units within Guantanamo Bay.

Ensures the JOC is prepared to respond to emergencies such as the Haiti earthquake and contingency operations to include maritime rescue and Cuban migration.Accomplishments: Totalis was re-awarded the contract and received an extension during my time on island. Reduced operator turn over and saved the company from paying relocation and training costs. Personally awarded by 3 different JTFGTMO Commanders for JOC responses to hurricanes and a major earthquake.

EMW · Bosnia 2006 - 2007System Administrator Provided front-line customer service help desk support with responsibilities for

immediately responding to and resolving computer, printer, and network issues. Served as primary support and interfaced with site Information Management

Officers (IMO) to ensure all Help Desk resources were utilized in the most efficient manner.

Assisted with the daily functions of computer, network and software management for the site/end users and offered telephone support for incoming and follow up calls used for the purpose of initial troubleshooting.

Working at a computer for 12 hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.

Troubleshot Microsoft OS/Unix and Linux issues, setup and troubleshot Microsoft Office, and troubleshot all other site authorized software with IMOs and users.

Created logon and email accounts using Microsoft Exchange Server/User Manager and managed network services with Server Manager, Print Queue Management and CISCO VMPS Administration

Worked within a small continuous improvement focused team, responsible for tracking and documenting work performed to allow accurate reporting of all help desk activities.

Accomplishments: Reduced Eagle Base IT downtimes to an average of 10 minutes from failure reporting

to fix.

Harris Communications · Honduras 1999 - 2006Help Desk & Direct Support Technician (2004 - 2006) Responded to and resolved LAN connectivity problems, tracked work orders, and

served as alternate LRA for DoD-wide PKI implementation at Soto Cano AB and as a member of an on-call CERT team.

Designed and helped establish Soto Cano’s ADPE (automatic data processing equipment) help desk. Reduced manpower costs by resolving 80% or more of customer problems over the phone instead of sending a technician to the customer’s office.

Network Technician (2002 - 2004) Administered the Microsoft Exchange network for 1,065 NIPRNet customers,

responsible for navigating user identification, mailbox and profile set-up, and troubleshooting of networking problems.

Configured hardware, applied system upgrades, conducted software updates, installed patches, and ensured IAVA (Information Assurance Vulnerability Alert) compliance.

Led server migration for Microsoft Windows Server 2003 and Microsoft Exchange 2003 and was designated as a Trusted Agent for DoD’s PKI (Public Key Infrastructure) program.

Performed data backups and restoration, conducted periodic media sweeps of the network for unauthorized files and applications, and assisted in the implementation of Active Directory.

CAT5 & Fiber Installation Technician (1999 - 2002) Tasked with installing, testing, modifying, and repairing CAT5 and Fiber at Soto

Cano while overseeing the efforts of two technicians. Executed the installation, testing, and customer acceptance for 3 major projects

ahead of timelines and maintained a 1-2 day response on new installations and a 45-minute response to CAT5 problems or repairs.

Accomplishments: Designing, implementing and running the first Help desk at Soto Cano.

Tobyhanna Army Depot · Panama 1996 - 1999Electronics Mechanic: MG-10, Step 2 Conducted testing, repair, modification, installation, and maintenance of

computers and communications hardware and software. Hardware included Desktop, laptop and printers. All MS Windows and MS Office products and UNIX and Linux operating systems.

Served as a key member of the on-call maintenance and repair team for a 7-meter earth station at Howard AFB, Panama.

Independently planned, designed, and implemented a QC system within the Secure Room shop.Accomplishments: Received multiple Certificates of Appreciation for delivering first-rate communications support.

U.S. Army · Panama 1988 - 1996Communications Chief, Military Intelligence Brigade (1991 - 1996) Oversaw personnel in supporting/maintaining communications and computer

equipment, prepared work orders, and managed records and cryptographic material.

Coordinated company message center operations for all incoming and outgoing message traffic via fax, SATCOM, and email.

Communications Team Chief (1988 - 1991) Instrumental in the design of a communications system vital in providing tactical

intelligence and early warning nets during Desert Shield and Desert Storm. Trained and supervised 10 personnel in the proper use of the system and held

accountability for $500K+ in Battalion communications assets, including cryptographic material.

EDUCATION & TRAINING

Certificate of Training: IASO, U.S. ARMY, Online Certificate of Training: PKI Local Registration Authority, Quantico, VA Certificate of Training: ADT from JATFSOUTH, Key West, FL Certificate of Training: TechRepublic Microsoft Exchange & Help Desk

Procedures Certificate of Training: CECOM For Operations, Troubleshooting & Direct Support

Maintenance Certificate of Training: California Microwave, Installation of Modems, Protection

Switches, Rack Converters Certificate of Training: Department of Defense Directorate of Training for

Windows Operating Systems U.S. Army Basic NCO Leadership & Technical Course ~

Computers/Communications Chief U.S. Army Battle Staff NCO ~ Operations (GCCS-A, Blue Force Tracking systems,

Tigr account and movement planning. Planning, Briefing and Implementation of a Battle Staff Operations.)

U.S. Army In theatre (Panama) Logistics Management and Asset Course (BDE level logistics and asset management to include accountability and maintenance scheduling. Course also taught Data Management systems SAMS-E and ULLS-G)

U.S. Marine Corp Security Management Course