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Integrating Content and Business Processes with Extended ECM (xECM) Mustafa Aydoğdu 5 March 2015, SAP Forum Ankara

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Page 1: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

Integrating Content and Business

Processes with Extended ECM (xECM)

Mustafa Aydoğdu

5 March 2015, SAP Forum Ankara

Page 2: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2

20+ Years of Innovation & Partnership

#1 Solution

Extension Partner

4500+ Customers

12 Resell

Solutions

Content Enriched Business

Process Transformation

First ISV Powered

by SAP NetWeaver

ArchiveLink

Co-Development

Solution Extension Partnership

(Reselling)

Co-Development of DoD 5015.2 certified

Records Management

Mobile

Cloud HANA

Page 3: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3

SAP Archiving

SAP Document Access

SAP Extended ECM

SAP Invoice Management / OCR

SAP Employee File Management

SAP Digital Asset Management

SAP Document Presentment /

Business Correspondence

SAP Travel Receipts Mgmt / OCR

SAP Portal Content Management

SAP Portal Site Management

SAP Content Mgmt for SharePoint

…by OpenText

Expand SAP Reseller Partnership L

EV

EL

O

F G

TM

E

NG

AG

EM

EN

T

Page 4: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4

Connecting Content with Processes

Processes Content

Business Value

Drive the Work… …Provides the Context

Page 5: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

In the past Disconnected Contract Management

Page 6: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6

Contracts Management in the past

Non-SAP user: what’s the contracts

value?

ask SAP user

SAP user: wants to create a new

contract

ask non-SAP user for a template

Page 7: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

Now with xECM Integrated Contracts Management

Page 8: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8

SAP user

Page 9: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 9

Non SAP user

Page 10: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 10

Business Workspaces: Contracts

Web UI

Contract Lifecycle

Contract Management

Roles

Contract Data

synchronized with SAP

Link to SAP

Contract

Contract Type &

Classification

SAP Vendor

Related SAP

Purchase Orders

Related SAP

Materials Related

documents

Checklist

Page 11: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 11

Multiple UI’s available to access the same information

let the user decide

Workspace

MS SharePoint

SAP GUI and SAP NW BC

SAP NetWeaver® Portal

SAP Extended ECM (Web UI)

SAP CRM und SAP SRM

MS Windows Explorer

MS Outlook und MS Office

Mobile Devices

Page 12: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 12

Extended ECM

for Contracts Management (high value)

70% reduction of legal costs

Source: Accenture

$ 20M annual savings of a $ 1B company

Source: PricewaterhouseCoopers

Value proposition

Supports entire contract lifecycle, from creation through

fulfillment, modification and termination

Reduce total negotiated cost and accelerate negotiation cycles

Gain control of risks and liabilities; ensure compliance with

policies and regulatory guidelines

Enforce use of approved contract language and standardized

processes

Shift responsibility out of legal for creation of standard

agreements, allowing team to focus on high risk agreements and

creation of standard clauses/language that will best ensure

enforceability of contracts

Page 13: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 13

Automated document processing

(high volume contracts)

60% reduction of printing costs

Source: OpenText customer feedback (BMW)

$ 2M cost saving per year

Source: OpenText customer feedback (AmeriSource Bergen)

Value proposition

Engage more profitably with customers

Streamline document-related business

processes

Give business users hands-on control of the

documents they need to run the business

Significantly reduce costs associated with

customer communication and engagement

Page 14: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 14

Extended ECM

for Capital Projects

500% reduced amount of effort and

resources for document control

Source: OpenText customer feedback (Anglian Water)

$ 3.5M in early production revenue due to

efficient document handover

Source: Hancock Prospecting

Value proposition

Centralized content associated to the project and

managed in standardized structure resulting in easy

finding and retrieving.

Streamline regulatory application filings through better

organization, collaboration and reducing risk of out of

date documents.

Ensuring high level of collaboration and

communications between teams and stakeholders

(owner/operator and main contractor

Rapid Handover for Earlier Delivery of Production

Capacity

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© 2015 SAP SE or an SAP affiliate company. All rights reserved. 15

Secure Collaboration

with foreign external parties (OpenText’s TempoBox)

30% reduced time for Asset-related

Projects

Source: OpenText customer feedback Utility company

(11.000 employees)

Value proposition

Fast and easy file sharing and synchronization

Safe and secure, based on the proven OpenText ECM

platform

Simple access from your mobile device with support for

Android, iPhone, iPad, Windows 8 and BlackBerry

An intuitive desktop experience that drives ECM

adoption

Patented hybrid-cloud, on premise and cloud (SaaS)

models for flexible deployments

internal

users

external users foreign external

users

Corporate repository

Page 16: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 16

Extended ECM

for Enterprise Asset Management

$ 3.2M savings per year of work time

through improved maintenance

and material management

processes

Source: OpenText customer feedback (Anglian Water)

$ 35M savings in reduced downtime at a

single plant in the first year

Source: OpenText customer feedback (Marathon Oil)

Value proposition

Managing technical documentation and contextualize

the asset related information

Manage collaboration and revision control for routine

and unplanned maintenance

Keeping maintenance related documentation up-to-date

(single version of the truth)

Improve sharing of knowledge and expertise

Decreased downtime from equipment failure

Increase asset utilization

Reduce safety risks for maintenance staff and operators

Page 17: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 17

EHSM: Incident, Waste, Specification and Compliance

Document Management

53% of companies regularly assess the

energy and environmental impact of

products during product lifecycles

Source: SAP Performance Benchmarking, 2013

up to 10% decrease in Lost Time Injury

Frequency Rate (LTIFR)

SAP Performance Benchmarking, 2013

Value proposition

Mitigate business risks that derive from EHS failure and

noncompliance.

Sustainable operations with improved brand value and

corporate image

Enhance corporate responsibility and sustainability

initiatives by embedding corporate policies, compliance,

and EHS capabilities into related business processes.

Gain a reliable foundation for auditing, documenting,

and communicating EHS performance

Decrease safety compromise – decrease Lost Time

Injury Frequency Rate (LTIFR)

Page 18: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 18

Extended ECM

for SAP ERP Procurement (incl. SRM)

54% of CPO’s rate savings as there

number one priority

Source: APQC. ©1992-2012

$ 126 savings per purchase order by

best run companies

Source: APQC. ©1992-2012

Value proposition

Reduce procurement cycle time

Decrease maverick buying

Improve supplier relationships

In-process collaboration with suppliers and LoB

Optimize cash management and increase revenue

Deliver a 360° view of all procurement information

Provide access to content from inside and outside of

SAP applications

Page 19: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 19

Invoice Management

40% decrease in costs per invoice

Source: OpenText VE

50% less erroneous invoices

Source: OpenText VE

Value proposition

Higher process efficiency through process

standardization and automation

Cost reduction: less searching, copying, transporting,

printing and storing physical documents

Improved compliance and control

Better service quality to suppliers, auditors and

managers

More time in Finance for strategic tasks

Designed for multinationals and shared service centers

Page 20: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 20

Extended ECM Solution Accelerators (Blueprints)

support rapid deployment

xECM in SAP Plant Maintenance (PM)

Document Presentment in SAP Plant

Maintenance (PM) (Work order printing)

xECM in SAP Portfolio and Project

Management (PPM)

xECM in SAP Environment, Health &

Safety (EHSM)

SAP Solution Manager (SM)

SAP Syclo Work Manager

SAP Supplier Relationship Management

(SRM)

SAP CRM

The purpose of a blueprint is to give you a best practice for an implementation of SAP Extended ECM

(xECM) in a specific business context. The blueprint consists of documentation and a sample

implementation. Free of charge for xECM customers

Page 21: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 21

Information Governance

Enterprise Library incl. Records Management

75% Faster completion of enterprise

audits

(internal / external)

Source: Votorantim, SAP Business Transformation Study

$ 8.7M Improved IT and end-user

productivity (5 year NPV benefit)

$ 5000 / employee

Source: OpenText VE: Energy company (1.800 employees)

Value proposition

Comprehensive storage optimization across simple or

complex storage infrastructures

Reduced discovery-related effort and cost related to

identification, collection and preservation of

electronically stored information (ESI: emails, file

shares)

Decreased legal, audit, regulatory inquiry, and/or FOIA

spend related to processing, hosting, and review of ESI

Improved IT and end-user productivity

Mitigation of risk and strategic impacts

Page 22: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 22

Consolidate systems to master “Big Content“

in Energy

Key Challenges

Changing customer expectations

Complexities in managing exponential growth of

information

High business costs

Lack of transparency and slow decision making due

to multiple, disparate technology systems

Benefits

Automated, cost-efficient customer communications

26 percent reduction in manual correspondence

transactions

Retirement of 20 current systems, including

mainframe

Enhanced productivity and lower costs; estimated

$150 million benefits in 7 years

We’ve successfully retired 20 current systems, including mainframe, and we’ve

integrated 15 internal and 14 external systems to lower our overall TCO. Most

notably, we’re on track to return $150 million dollars in benefits over a seven year

span. Ian McIntyre, Technical Solution Architect, Hydro One

hydro one (CA) Solution

SAP Extended ECM by OpenText

SAP Document Presentment by OpenText

R: $4.2B

E: 7,500

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© 2015 SAP SE or an SAP affiliate company. All rights reserved. 23

Benefits

Summary

Ensure high level of collaboration and communications between

teams and stakeholders

Increase productivity, and higher process quality through

immediate availability of all information, including documents

Enhance regulatory risk management by having a single point of

truth for documents, including history, versioning and audit trails

Easy access to information via familiar user environment,

minimizes training requirements (multiple UI’s)

Integrated products eliminates disparate solutions (SAP certified)

Simplified infrastructure reduces redundancies, improving

productivity and reducing risks

Available blueprints support quick deployment

Page 24: SAP FORUM ANKARA - OPENTEXT INTEGRATING CONTENT AND BUSINESS PROCESESS WITH EXTENDED

© 2014 SAP SE or an SAP affiliate company. All rights reserved.

Mustafa Aydoğdu

Solution Manager

[email protected]