sales promotion
DESCRIPTION
This presentation discusses both forms of sales promotion strategies-customer oriented and trade oriented. The difference between advertising and sales promotion is descibed in details. Different types of consumer oriented strategies like sampling,coupon, contests, refunds,premiums,sweepstakes,loyalty programs,event management are discussed. Various trade oriented sales promotion startegies like contests and Dealer Incentives, trade allowances, Point of Purchase Displays,Training Programs, Trade Shows, Cooperative Advertising are discussed.TRANSCRIPT
Sales Promotion
Sponsorships and Promotion Deals with Major Sports
First Sponsorship Deal with Illie Nastase in 1972
First Track and Field Endorser Steve Prefontaine
Nike Endorsers All
and Mike
Since 1984
Air Jordan
• • Simply called Jordans
• First released in 1985
• New Designs Annually
• Many styles, colour schemes
Air Jordan I
Air Jordan I…Released 1985
Considered breakthrough in basketball shoe design and colourways
Banned by NBA, MJ fined $ 5,000
1994: Retroed in 2 different colorways
2011: Most reproduced…90 colorways
Air Jordan II
Released in 1986
Air Jordan X
• 10 th Anniversary of Air Jordan
• 1993: First retirement from NBA
• Accompishments inscribed on sole
• “Comeback sneaker”
• Different colour in different cities
• Retro’d in 2005
• Air Jordan 10(X) to be released in 2012
Air Jordan XXII
Released in 2007
Inspired by the R 22 Raptor Fighter Jet
Air Jordan XXII
Air Jordan XXII Special Editions
• First Special Ed: Feb 17 –MJ’s Birthday….Authentic Jordan brand basketball leather
• Second Special Ed: Omega Model• : commemorates 6 th NBA
Championship
Air Jordan 2011
Endorsed by Dwyane Wade
Interchangeable Insoles
Red for Power
Blue for Quickness
Air Jordan….Large Secondary Market
eBay
Sneaker Conventions
Consignment Stores
Sole Control, Philadelphia
Air Jordan Retro 13 Playoff $250
Air Jordan Retro Flint $275
Jordans……Many Classes
• OG
• Retro
• Retro+
• PE
• Samples
Sales Promotion
• Direct Inducement
• Extra Value/Incentive
• Primary Objective: Creating an immediate sale
eCoupons from Pizza Hut
Price Reduction….from P & G
Price Reduced by Rs. 18
Price Reduced by Rs. 20
Price Reduction…..HUL reacts
Price Reduced by 22%
Superstar Photo Contest
Sweepstakes from
• Log in at www.lufthansa.com and buy ticket
• Fill up sweepstakes form
• Winner: Two tickets to any European destination
Money back Refund
• MC Gold,Titanium and Platinum Cardholders :30% Moneyback Offer
• MC Standard Cardholders: 15% Moneyback
• Jet, Kingfisher and IA
Money Back Refund
Something Extra
Free Sampling
Premiums
• Toys, Collectibles,Souvenirs, Household Products
• Linked to a Product
• Often requires Proof of Purchase
• Sometimes, shipping charges borne by customer
The First Premium
1910: Prize for customer purchasing 2 packages of cereals
2.5 Million Books in 23 years
The Difference in Appeal
Advertising
• To the Mind and Emotions
• Give consumers a reason to buy
Sales Promotion
• More to the wallet
• Incentive to purchase a brand
Trade Incentives
• Marketing Intermediaries
• Financial Incentive
• Trade Contest
An Acceleration Tool
• Speed Up Sales Processes
• Maximize Sales Volume
• Limited-Time Offers
An Ideal Sales Promotion Program
• Gets customers who have not responded
• Rarely ideal
Sales promotion
Consumer Oriented
Promotions
Trade-Oriented
Promotions
Types of Sales Promotion Activities
SamplesCouponsPremiumsContests and SweepstakesRefunds and RebatesBonus PacksPrice-OffsLoyalty ProgramsEvent Marketing
Consumer-Oriented Promotions
Trade Oriented Promotions
Contests and Dealer IncentivesTrade AllowancesPoint-of-Purchase DisplaysTraining ProgramsTrade ShowsCooperative Advertising
Difference in Strategy
Consumer Oriented Promotions
• Promotional Pull Strategy
• Encourage Consumers to purchase a brand
• Create Demand
• Stores patronage
Trade-Oriented Promotions
• Motivate Intermediaries to carry a product
• Extra Effort
Objective of Consumer Oriented Program
• Trial and Repurchase
Objective of Consumer Oriented program
• Increasing Consumption of an established brand
– New uses– New users
The Pepsi Challenge
The Starbucks Via Challenge
Objective of Consumer Oriented Promotions
•Defending Current Customers
•Targeting a Specific Market Segment
•Enhancing IMC and Build Brand Equity
Sampling
• Consumers given limited quantity
• No charge
• Induce Trial
Criteria for an Effective Sampling Program
• Products of low unit value
• Divisible
• Purchase Cycle Relatively Short
Benefits and Limitations of Sampling
• Risk Free way to try
• Direct Experience with the brand
• Must have unique benefit
• Sometimes benefits difficult to gauge immediately
Sampling Methods….Door to Door
• Expensive
• Can be cost effective
• Along with Newspapers
• Newspaper Polybags
Sampling Methods…Through Mail
• Small lightweight nonperishable products
• Control of Distribution
• Specific Market Areas
• Postal restrictions, increasing rates
In-Store Sampling
• Increasingly popular
• Esp Food Products
• Often with coupon
• Can be expensive
On-package Sampling
• Sample attached to another product
• Very cost effective for multiproduct firm
• Limited audience
• Multiple carrier brands
Event Sampling
• Total sense of the brand
• In stores, concerts,sporting events and other places
• The World’s Premier Whisky Tasting Show
• 16 Countries around the globe
• Whisky MasterClass
• Whisky Live Stage
• Whisky Bottling
WhiskyLive Snippets
Couponing
• Ticket or Document
• Exchanged for financial discount or rebate
• Customarily issued my manufacturers of consumer goods
• Also by Retailers
Coupons
Advantages of Coupons
• Offer price reduction to price sensitive customers
• No reliance on retailer
• Reduces perceived risk
Limitations of Coupons
•Difficult to estimate
•Low Redemption Rates
•High Costs
Coupons…Modes of Distribution
• Newspapers(RR<1%)
• Direct Mail(RR=3%)
• Magazines(RR<1%)
• Packages(RR:4-20%)
Bounce-Back Coupon
• Redeemable for next purchase of same brand
• Inducement to repurchase
Cross-Ruff Coupons
• Redeemable on purchase of different product
• Usually by same co
• RR: 4-7%
Instant Coupons
Instant Coupon Terminals in Shanghai
In-Store Couponing
Coupon Machines
Benefits of Coupon Machines
• Ready-to-buy customers
• Increase brand awareness
• Generate Impulse Buying
• Encourage Product Trial
Catalina Coupons
Printed at Cash Registers
Two varieties:
* For specific products
* ONYO
Premiums
• Offer of a Pdt/ Service free or low price
• Extra Incentive
Free Premiums
• Small gifts in product package
• Sent to customers who mail request with POP
• High Impulse value
• Extra Incentive
Limitations of Premiums
• High Cost Factor
• Risk of Poor Premium
• Restrictions from regulatory agencies
Happy Meals
• MacDonald’s: World’s largest Toymaker
• Movie Tie-in Deals
• History of the Happy Meal
•Born in 1979•Circus-wagon themed
• Cheeseburger or Hamburger Option, French Fries,Cookies,soft drink
•Toy
Variety of Toys
• “McDoodler” Stencils
• “McWrist” Wallets
• ID bracelets
• Puzzle Locks
• Toys
• McDonaldland character eraser
Disney Happy Meals
Ty’s Teenie Beanie Babies
• Introduced in 1997
• Wildly popular
• 100 Million in 1997
• David Bracken
• 10,000 McDonalds collectibles
• 4,500 Happy Meal Toys
Self-Liquidating Premium
•Customer pays some/all costs
•Create Interest in brand
•Enhances Image
Contests and Sweepstakes
• Glamour
• “Pot of Gold at end of Rainbow”
• Instant Millionaire
• Interest and attention among large audience
Difference between contests and sweepstakes
Contests
• Compete for prize or money
• Basis of Skills or Ability
• Judging, Criteria
• Purchase Incentive: POP or Store Visit
Sweepstakes
• Purely on Chance
• No POP
Contests from
Rules of the Game
• Register Once
• Unique Contest User ID and P/w
• Need WindowsLive/MS Passport ID
• New User: Bonus Credits
• Credit Points: Everytime you play
Building Up the Excitement
Monthly Leaderboards
Sweepstakes
• Easier to enter
• Easier and Less Expensive to Adminster
• Costs are predictable
• Insurable
• Advantage of Fixed Costs
• Very popular Annual sweepstakes
• Special Bonus
• Entry: Free and by invitation
• Every entry equal chance
• Winner Randomly selected
• Independently Audited
• Rs. 1 Cr of prize money
Refunds/Rebates
• Part of Purchase Price
• POP
• Customers usually very responsive
Auto Mfgrs offers rebates in India
• July 2011: Car sales slows
Limited Period Rs. 1.7 Lakh Rebate on the Honda Jazz
Rebates of upto Rs. 50,000
Bonus Packs
• Extra Amounts
• Regular Price
• Larger Containers
• Extra Units
Bonus Packs
Price-Off Deals
•Right on package
•Specially marked price packs
•From manufacturers margins
Price-Off Deals
Loyalty Programs
•Also called Frequency or Continuity Programs
•Travel
•Hospitality
•Retailers
3150 properties in USA and 68 countries
Detroit MarriottSingapore Marriott
Marriott Rewards Program
• Hotels:
• Earn for every stay
• Earn upto 10 points or 2 Air Miles for every US $ spent
Marriott Rewards Program
• Airlines
• 30 Airlines Loyalty Programs
Marriott Rewards Program
• Shopping
• 10 points Per $ purchased
• SkyMall: Home & Living, health and wellness, apparel, electronics
• ShopMyWayMall
• FTD.com: Flowers and Gifts
Marriott Rewards Program
500 Points with every car rental
Upto 20,000 points
Marriott Rewards Program
• Marriott Rewards® Refer a Friend
• Rewarding Events
Event Marketing
• Linking a company/brand
• Event
• Themed Activity
• Creating Experience
• Promoting a Product or Service
The 747-8 Rollout
• Agency EA
• Obj: Unveil the 747-8
• Key Stakeholders
• Highlight Innovative Features
• Positioning
Agency EA…The Solution
• Powerful and inspiring reveal
• All aspects: • Event concept and logistics• video production• Graphics• on site staffing• vendor management• Entertainment
The Reveal
• More than 10,000 Employees,Industry VIPs, and the Press watched in awe
• International Buzz….MSNBC, The Today Show, USA Today, WSJ,Chicago Tribune
Event Sponsorship