Mike Fields

Sr. Portfolio Retention Manager

10/09/2016

Sage 300 CRE Payment Processing Guide

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TABLE OF CONTENTS

INTRODUCTION ................................................................................................................................................................................. 3

SETTING UP CREDIT CARD PROCESSING............................................................................................................................................. 4

PROCESSING CUSTOMER PAYMENTS................................................................................................................................................. 5

PROCESSING A CASH RECEIPT ............................................................................................................................................................ 7

PROCESSING UNLINKED PAYMENTS .................................................................................................................................................. 8

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INTRODUCTION

Sage 300 CRE has the ability to process credit card and ACH transactions from the software. The prerequisites

required for processing are:

Software version of 14.1 Accounting Update 1 or newer

Valid Sage Payment Solutions processing account

Installation of Sage Exchange Desktop (SED) 1.0. To download SED 1.0, please visit

https://www.sageexchange.com/install and select Sage Exchange Desktop v1.x from the Downloads tab.

At this time, Sage 300 CRE does not utilize the Sage Payments Vault functionality to store credit card

information, nor does it support recurring transaction payments.

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SETTING UP CREDIT CARD PROCESSING

Sage 300 CRE Path: Accounts Receivable->Tasks->Manage Electronic Payments

1. From the Accounts Receivable module, click the Tasks option then select Manage Electronic Payments.

2. On the Manage Electronic Payments screen, click the Setting icon in the top left.

3. Enter the Merchant ID, Merchant Key and Bank Account. If applicable, you can save more than one set of

credentials. When finished, click the Save Changes button in the lower left of the screen. Sage Exchange

Desktop must be installed prior to saving the credentials.

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PROCESSING CUSTOMER PAYMENTS

1. To process a customer payment, open the Manage Electronic Payments screen.

2. When processing a new customer payment, enter the Customer Name and Payment Amount in the top section.

In the Payment Details section, select the Bank Account, Deposit Type and Deposit Item Type. All the other

fields are optional. Click the Create Payment button to continue.

3. The Confirm Payment window will appear. This window shows the customer and amount to be processed.

Choose Yes to continue with the payment or No to go back to the Manage Electronic Payments menu.

4. The next window is the Sage Exchange Desktop. This software can process both credit card and ACH payments,

if applicable. Choose the appropriate processing option, then click the Next button.

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5. On the next window, enter the Card Number, Expiration Date, and CVV number. Click the Next button.

6. The next window that appears is the Billing Information. Enter the Name, Address, City, State, Zip Code and

Country if not already defaulted from the customer profile. All other fields are optional. When finished, click the

Submit button.

7. When processed, an Information window will appear with the status of the transaction. Click OK to close this

window.

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PROCESSING A CASH RECEIPT

1. To process a Cash Receipt, select the Customer Payments option from the Manage Electronic Payments screen.

Enter the Customer Name, then select the Based on Invoices Selected option. In the Payment Details section,

select the Bank Account, Deposit Type and Deposit Item Type, then select the Invoices to Pay tab.

2. The Invoices to Pay tab will show all the open invoices for the selected customer. To select an invoice to pay,

check the Pay box next to the corresponding invoice, then enter the amount to pay in the Applied Amt. field.

When this happens, the Amount Applied to Invoice field in the top section will populate. You can choose to pay

as many invoices as needed through one transaction if needed. When done, click the Create Payment button.

3. The Confirm Payment window will appear. This window shows the customer and amount to be processed.

Choose Yes to continue with the payment or No to go back to the Manage Electronic Payments menu.

4. The next window will start the processing through Sage Exchange Desktop. Please refer to Step 4 of the

previous section for instructions.

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PROCESSING UNLINKED PAYMENTS

1. To process an unlinked payment, click the New Unlinked Payments option in the Manage Electronic Payments

screen. Select the Bank Account, Customer Name and Amount to be processed. Click the Create Payment

button.

2. The Confirm Payment window will appear. Select the appropriate option to continue.

3. The next windows to appear will be the Sage Exchange Desktop windows. Please refer to Step 4 in the

Processing Payments section for guidance.

4. When completed, you can view the transaction in the Unlinked Payments section of the Manage Electronic

Payments screen.

5. At the bottom of the Unlinked Payment screen, there are several options to choose from:

a. Create Cash Receipt: This option will allow you to create an invoice that will link the selected amount.

b. Create Manual Payment: This option allows you to record an electronic payment that was entered in

the Virtual Terminal or any other processer.

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c. Link to Deposit Item: This option will allow you to link the selected amount to an invoice already

created. You can access these invoices from the AR Deposit Items section in Manage Electronic

Payments. From the AR Deposit Items screen, select the invoice to be linked, then click the Link

Payment button at the bottom of the screen.

d. Edit Payment: This option will allow you to edit portions of the payment such as Customer Name.

e. Void Payment: This option allows you to void the payment if it has not been settled yet. If the payment

has been linked, you will need to unlink first then continue with the void.

f. Delete Payment: This option allows you to delete the payment. The payment must be voided first

before it can be deleted.