Safety firSton the

forecourt

Your Name:

workbookMytraining

2

Your retailer has put in safety precautions on your forecourt - sometimes at some expense - to protect you from hazards.

You, as an individual, must recognise where, on your station, these hazards could exist and what control measures are in place to reduce this risk.

Equally, would you be instantly aware if a member of the public, who is on your forecourt for whatever reason, is acting in a manner which could cause a hazardous situation to arise putting themselves, other persons - and YOU - at risk?

welcome

3

REmEmbER...

PREVENTION IS BETTER THAN CURE!

welcome

This training study book has been written for ALL forecourt retail employees so that they may safely work on a fore-court and in the shop.

Your health and safety is important to your retailer. So, of course, is the health and safety of the people you work with and those who visit the site.

We also, in addition to general hazards at work, deal with pe-troleum and petroleum-based products. This makes it vitally important that you get to know and understand the safety rules and procedures and build up your confidence in working safely... at ALL times.

This study book is designed to help you develop the skills and knowledge to contribute positively in creating a safe and healthy environment for customers, for your colleagues and for yourself. Completing it will help you…

• Reduce the risk of accidents to yourself, other team members, your customers and all other visitors to the site.

• Obey the law. You have legal responsibilities for protecting and promoting the health and safety of yourself and those around you.

4

• Work within the Health and Safety Policy guidelines for Retailer’s business.

• Work safely … with confidence.

This study book is yours to use and keep for future reference. Work through it in its printed order and go at your own pace. You can read it anytime, anywhere, at work or at home. And if you do not understand something, ask your retailer who will be delighted to help.

Throughout this study book you will come across Self Tests, which are designed to check how much you have learned so far. They are there to help you check your progress and identify whether you should go back over a few points that you have not fully understood. They Are noT designed To cATch you ouT, mereLy To heLp you.The study book refers to items of equipment on the forecourt like fill points, overfill prevention devices, fire fighting equipment. You must make sure that you are familiar with these items and their use.

Self tests

welcome

rememBer, you can study this book at work or at home.

TAke frequenT BreAks!

6

Beforeyou Start

MODULE 1Before you Start...

Welcome to this course which will speed you on your way to becoming a Customer Assistant.

The purpose of this workbook is to give you the knowledge to be able to deal effectively with health and safety issues that you might face.

For example, knowing

• if a customer is doing something they should not,• how to deal with it.

How to cope in an emergency or hazardous situation.

7

Beforeyou Start

MODULE 1The first element covers the basics in order for you to start your training on the till. It is vital that you then complete the other elements in this workbook, as well as the Age Related Sales workbook to complete your training.

This element will give you some information and then give you a possible situation and ask you to write down your response.

This booklet is for you to keepso you will always have it to refer to.

But you do not have to rely solely on the booklet. There are plenty of wall charts in the back office with which to familiarise yourself and, of course, there are your colleagues to ask for advice.

When you have completed this element, you should take your booklet to your retailer, manager or the colleague who has been asked to supervise your training. This person will check your responses.

Not only that, but they will talk to you about your responses and ask you questions to make sure that you fully understand what you should, or should not, do.

8

Beforeyou Start

This module should take you two or three hours to complete.

You will need to walk around the forecourt – so please ask for a hi-Viz jacket to make you visible to motorists using your service station.

You will need to walk around the back office area of your service station and look carefully at the posters, notices and warnings posted on the walls or notice board.

You will need to talk to your colleagues but please do not worry them whilst serving a customer.

And your supervisor is al-ways there to help you on your way.

Good luck!

9

Beforeyou Start

Under the counter at the

top left hand end of the till

area.

Where is theemergency shut off Button

behind the counter?

Your Response

Question

Here is a typical Question Block, in which you will be asked a question, maybe with a picture to assist and then you will write in Your Response.

make sure you have a pen to hand!!!

write yourresponse here

There is another place on your forecourt where you can instant-ly switch off all the electrics on the site.

This picture should give a clue…

10

Beforeyou Start

Where is this emergency shut off switch on your

service station?

Your Response

Question

Now you know where BoThemergency electrical cut-off points are.

Why are these important?Because if there is a spillage on the forecourt or an escape of gas vapour we must remove the risk of an electrical spark setting off an explosion.

There are electrically driven pumps in the dispensing consoles, which are entirely safe under normal conditions but when vapour is accidentally released, conditions are not normal.

11

Beforeyou Start

This is the next document for you to locate.It is the

Site emerGency eVacuation ProcedureIt will be behind the counter

or more likely in the back-office area.

12

Beforeyou Start

reAd iT Very cArefuLLyAnd Try To memorise The deTAiLs.

Notice that the first thing to do is to use the electrical emergency cut-off button/switch and you know where they are.

1. The eVAcuATion poinT

Find it now. Work out two possible ways to get to it in an emergency.

Why two ways? In case your primary route is blocked by the emer-gency then you already have another way to safety.

2. The firsT Aid Box

Know where it is. Check now that you can find it.

The second instruction is most important…

do not Panic!

There are two further thingshere which are essential for you…

13

Beforeyou Start

Where is the site emergency evacuation

procedure?

Where is your assembly point?

Your Response

Your Response

Question

Question

14

Beforeyou Start

Which is the quickest way from the pointof sale to your Assembly point?

What is an alternative route toyour Assembly point from the point of sale

if your primary route is blocked by the emergency that has arisen?

Your Response

Your Response

Question

Question

rememBer, you must assist customers, contractors and colleagues in their evacuation.

15

Beforeyou Start

Where is the first Aid Box?

Your Response

Question

We are not done with emergencies yet, there are more bits of information that are vital to your, your colleagues and your customers health and safety.

There is a chart which will give you much of the information you will need. Find this chart and read it carefully. We do not expect you to memorise all of it but you should know…

Where it is?What it covers?

16

Beforeyou Start

On the first page – raising the Alarm, the top sentence in red is one you should keep in mind…

following an incident the first 10 minutes are the most important!

This is why you should take the time to look at these items thoroughly. Note that you are told the correct way to raise the alarm. Read this carefully – you might need to know this tomorrow.On the second page – phone numbers, you will find the important telephone numbers that you might need during your working hours. The only one to memorise you should know already – 999.

17

Beforeyou Start

Where will you find this document on your service

station?

Your Response

Question

What is item 5 on the fire page of the emergencies chart?

Your Response

Question

18

Beforeyou Start

What is item 3 under “if a customer spills petrol at the dispenser” on the petrol Vapour

page of the emergencies chart?

Your Response

Question

There is one other important safety poster on your service station that you should study.

the health & Safety executive issues it and every workplace should have one. Recently, it has been updated so you may have the older version on your service station…

Whichever one you have, you should find it and read it carefully, it is there to promote your safety, that of your colleagues and, of course, your customers.

19

Beforeyou Start

Where is your hse poster? is it the old version or the new one? from the poster, complete

below the sentence – co-operate(co-operating) with your employer...

Your Response

Question

old new

20

Beforeyou Start

Well you should now have some knowledge about how to cope with an emergency situation but

REmEmbER...

PREVENTION IS BETTER THAN CURE!

What can you doto prevent these emergencies arising?

Your most likely risk is fire or explosion because petrol vapour is always present on the forecourt. So we try to remove the risk by removing sources of ignition – we give here two possible sources – smoking and mobile telephones.

what Should i do?

And right by the notice that says smoking is forbidden!

21

Beforeyou Start

You can deal with it immediately from the Point of Sale using the tannoys.There are several around the forecourt so that you can speak to those on the forecourt without leaving the Point of Sale.You will find the microphone and the controls at the Point of Sale by the tills.

You should ask how it is used and perhaps have a practice in a quiet moment.

Are there any other thingsI should look out for on the forecourt?

yes, There Are.

22

Beforeyou Start

You saw above someone apparently lighting a cigarette alongside the warning notices.

A reminder that petroleum spirit is highly flammable.

No smoking.No one under 16 years of age are allowed to use

the pumps.No eating or drinking permitted in the pump

area.Car engines should be switched off.Mobile phones should be switched off.Only approved containers can be filled with fuel.Fuel spillages should be reported to the staff.

23

Beforeyou Start

Walk around your forecourt – remember your hi-Viz jacket – and find all the warning signs

or notices and note what they are for.

Your Response

Question

There are many things to look out for on the forecourt whilst you are working on the till.

A surprising number of people fillcontainers with petrol at the pumps and

the Health and Safety Executivespecifies for private individuals…

Plastic portable containers for use with unleaded petrol must have a maximum size of 5 litres for general use and no more than 2 can be filled at any one visit. Your Petroleum Officer may permit marine containers of 10 litres – ask your Manager who will know.

24

Beforeyou Start

pLAsTic conTAiners musT…

be British Standards approved and show their BS number;

be fit for purpose and not leak; be clearly marked Petrol and Highly Flammable

with the appropriate hazard warning sign with the manufacturer’s name clearly displayed;

metal fuel containers may be 10 litre or 20 litre although older 23 litre (5 gallon) may be seen. Again they must be marked Petrol, Highly Flammable and be fit for purpose.

When fiLLing…

• the container must be placed on the ground when being filled taking care not to overfill.

• a funnel must not be used as it can lead to overfilling and spillage.

• insert the pump nozzle into the container maintaining contact between the container and nozzle

• proceed slowly and always leave space when filling – maximum 95%

you must also be vigilant for under 16’s trying to fill bicycle tyres, and other items at the Air

line – This is noT permiTTed.

25

Beforeyou Start

Look around your forecourt – remember your hi-Viz jacket – and list ALL The iTems

you can find that place restrictionson persons on the forecourt.

Your Response

Question

26

Beforeyou Start

But it is not only the forecourt that you haveto oversee, there are lots of things to

look out for in The shop…

Here are some items that you have to be aware of.

Cigarettes

“Top-shelf” magazines

Tobacco

27

Beforeyou Start

And on some service stations – ALCOHOL

ALL OF THESE ITEMS AREAgE-RESTRICTEd EITHER BY LAW

OR BY COMPANY POLICY. MOST OF THEM – ALL BuT THE “TOP-SHELF”

MAgAzINES – ARE BY LAW ANd YOu CAN BE PROSECuTEd IF YOu SELL TO

SOMEONE WHO IS NOT OF AN AgE TO BE PERMITTEd TO BuY THEM.

dVds and games Medicines

28

Beforeyou Start

Walk around your shop and try to findall of the items you have on sale,

which might be age-restricted.

Your Response

Question

so what do i do if i think a customeris too young to buy cigarettes?

you musT refuse To seLL!and

you musT compLeTe The refusALs Log!

29

Beforeyou Start

Look around the point of sale Area or in the back-office and seek out the refusal Log – it may be entitled refusal register – it varies

from district to district. Where is it?Your Response

Question

They are all similar and you will be instructed how to fill it in when the time comes.

The log must be filled in by the person who refused the sale.

It helps to protect you by confirming that you showed due diligence if the matter came to court.

30

Beforeyou Start

In the left hand pane of this page is a list of age-related items and the minimum age for a person to purchase them.

In the right hand pane are important instructions for the completion of this log.

If you look inside this log, you will see the columns that you need to complete for each refusal.

Here is an example…

31

Beforeyou Start

Now we must considerthe health and safety Accident Book.

Look in your service station refusal Log and list the column headings that you need to

complete after refusing to serve a customer.

Your Response

Question

here is a typical health & safety executive Accident Book. you may have a different design on your service station. Where is the Accident Book kept on your service station?

Your Response

Question

32

Beforeyou Start

You see here the flipchart with advice on crime pre-vention. On the right, you see the first page, which gives you instruction on safety behind the till.

Where is your crime prevention guide?

Your Response

Question

33

Beforeyou Start

Look at the page regarding drive offs. What is the first instruction on what to do

if a drive off occurs?

Your Response

Question

You may be asked to move some boxes or stack items. Before you do, make sure you have looked at the save moving and handling poster…

This is the latest poster and some of you may still have the previous version…

34

Beforeyou Start

Where isthe safe moving and handling poster?

in section 4 of the poster, there are 4 headings. What are they?

Your Response

Your Response

Question

Question

In connection with lifting and handling, you should also be aware of the dangers of working at heights – you must not work above 2 metres from the floor. Some service stations have an indication of what this height is to assist their staff.

35

Beforeyou Start

Other items you should seek out and read are in connection with Autogas if you sell it on your service station. There are hazards associated with Autogas, which are different to those associated with petrol or diesel.

do we have Autogas on our service station?Where is the storage tank?

is it an above ground installation, semiburied or an underground installation?

Your Response

Question

36

Beforeyou Start

Where are these posters?

Your Response

Question

37

Beforeyou Start

A number of the flipcharts have a section at the end where staff should sign to state that they have read and understood the contents.

Now that you have completed this Element, take your booklet to your supervisor and ask them to check your responses.

Your supervisor will ask you some questions designed to test how well you have understood your training

If your supervisor is satisfied, you will be ready to take your place behind the Point of Sale and meet customers.

well done and Good luck!

38

Beforeyou Start

haVe i more courSeS to take?

Yes, you will need to complete the rest of this booklet within two days of completing Element 1.

This will give in depth knowledge of health and safety at a service station.

what haPPenS next?

You will work through a short booklet on Age related product sales which explains the importance of understanding the law in this area, and acting accordingly. This should be completed in the first week of starting your new job.

Finally there is competent persons training for those selected to accept fuel deliveries. To be completed prior to accepting any deliveries of fuel.

39

Beforeyou Start

TrAinee

i have read and understood element 1.

Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Print Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

superVisor

i have checked the responses detailedin element 1 and discussed any areas

of uncertainty with the traineeto ensure s/he has understood.

Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Print Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .