rory’s story: person-centered care must be our goal
TRANSCRIPT
1991
Today
Life Before and After Medical Error
Rory doing Physical Therapy
Rory, Lisa and their 2 children
Rory – age 5 Rory doing pool therapy
Rory at home in his hospital bed
Rory at our daughter’s graduation © 2015 Patient Advocacy of Connecticut
The IOM (Institute of Medicine) defines patient-centered care as: "Providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions.“
Person-Centered Care
Care that is WITH the person, not just TO or FOR the person.
© 2015 Patient Advocacy of Connecticut
What can happen when the patient/family is not part of the care team?
• Critical information can be missed
• Outcomes that are not expected can
occur
• Lives can be forever changed
REMEMBER: The patient is the only member of
the team who has been there the whole time!© 2015 Patient Advocacy of Connecticut
© 2015 Patient Advocacy of Connecticut
Communication and the Importance of Family Involvement
Joint Commission Root Causes and Percentages for Sentinel Events(All Categories) 2013 - 2015
The Value of the Patient as a Partner
• The Patient and their family have been there the whole time and have the whole story.
• Care Choices and treatment decisions should be made with the patient.
• It is vital to improving patients’ health outcomes.
© 2015 Patient Advocacy of Connecticut
What happens to the patient experience when patients are actively
engaged in their care?
• Critical information that only the patient knows is communicated
• Better health outcomes: the patient has a vested interest in their health because they are part of the care
• Higher Patient Satisfaction: we like to be people first and patients second
• Lower Health Care Costs: Less unnecessary procedures, better follow-up, less readmissions
© 2015 Patient Advocacy of Connecticut
What can each of us do to make patient care more person-centered?
• Have Patients engaged at EVERY LEVEL, AND IN EVERY ASPECT OF HEALTHCARE not just in their own personal health care.
What can YOU do?
© 2015 Patient Advocacy of Connecticut
People will forget what you said, they will forget what you did, but they will never forget how you made them feel!
~Maya Angelou© 2015 Patient Advocacy of Connecticut
