RNs On-CallRNs On-CallTelehealth ServicesTelehealth Services

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100% accurate, cost effective, fully redundant and HIPAA compliant

Lou Ann Wery Regional Sales Manager RNsOn-call / Telesure 803-446-0038www.rnson-call.com

RNs On-Call is a Telehealth services provider, headquartered in Greensboro North Carolina, specializing in call flow management for healthcare providers

RNs On-Call’s provides a better medical answering service plus immediate access to RNs for quality healthcare after hours

Our systems where designed specifically for Healthcare Providers to streamline call flow adding to a providers quality of life

All of our customers are extremely satisfied and offer excellent references

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100% accurate, cost effective, fully redundant and HIPAA compliant

Tele-Sure Tele-Sure answers after hours calls, saves money and provides efficiencies

When your office is closed simply call forward your main number to an 800 number associated with the IVR greeting we design for you practice

Voice Mail IVRVoice Mail IVR Greeting (Interactive Voice Response) - thank you for calling (your practice name) if this is a medical emergency, please hang up and dial 911 our office is currently closed please choose from the following menu

Daytime IVR greeting/menu & Nighttime IVR greeting/menu

The greeting would route the caller to leave a message

Non Urgent Messages are routed to an extension/voicemail internal to the practice or to voice mail boxes provided by Telesure

Urgent messages are routed according to the on call list provided by the practice

Calls are tracked, recorded and archived for enhanced risk management

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100% accurate, cost effective, fully redundant and HIPAA compliant

System FeaturesSystem Features

Nag SystemNag System - Six attempts to contact on call provider and alert them of an urgent message waiting. The system attempts every ten minutes until the message is picked up

Three attempts to the primary number Three attempts to a secondary or escalated number

One Touch Auto Call BackOne Touch Auto Call Back - Listen to a voice mail and in “one touch” return the call never picking up a pencil

Press 1 to listen to a message, 2 to call the caller back If more than one message is waiting press the # key and 1 then 2 again

Physicians Caller ID CloakedPhysicians Caller ID Cloaked – The caller ID of the provider’s office is given to the patient. Physician's privacy is never compromised and the chance of call screening is reduced

Disaster RecoveryDisaster Recovery - In the event the phone services or system at your office is interrupted we can take your calls via our Telesure system seamlessly as an extension of your office

Archival – All messages in the Telesure system are archived for 14 days before being deleted and can be archived longer if needed

DocumentationDocumentation –Documentation of the call and the recorded message is sent to the provider’s office via email or voice mail

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100% accurate, cost effective, fully redundant and HIPAA compliant

RNs On-Call Nurse Triage is available in all of the Nurse Compact statesRNs On-Call Nurse Triage is available in all of the Nurse Compact states

The states currently participating in the Nurse Licensure Compact are:  Arizona, Arkansas, Colorado, Delaware,  Idaho, Iowa, Kentucky, Maine, Maryland, Mississippi, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.  

Triage nurses utilize workflow management softwarTriage nurses utilize workflow management softwaree

Increases staffing flexibility by allowing us to have visibility and support a distributed workforce

Telesure seamlessly allows our triage nurses to view information relevant to the needs of the caller, such as; protocols, standing orders, office hours, addresses of hospitals and urgent care facilities in the callers area

HIPAA compliant technology allows our triage nurses to access a practices web based appointment schedulers and schedule appointments for the next day while triaging a patient

Records and archives triage calls for risk management providing accountability for training

and development.

The system is flexible, application based technology and we are constantly updating and enhancing our services

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100% accurate, cost effective, fully redundant and HIPAA compliant

Advanced FeaturesAdvanced Features

Electronic Medical Record InterfaceElectronic Medical Record Interface – RNs On-Call will put call documentation right into the patients medical record for continuity of care. All we need is to a VPN license for the practices EMR system and training on the EMR software

On-Line Appointment SchedulingOn-Line Appointment Scheduling – Practice provides RNs On-Call with web access to the scheduling software for scheduling appointments for patients during a triage call

Translation ServicesTranslation Services – our nurses have the ability to include a translator, via a three way call, fluent in over 150 languages

ProtocolsProtocols

Barton Schmitt, MD Pediatric protocols

David Thompson, MD Adult (Family Medicine) protocols

Lang and McMullen OB/GYN protocols Our nurses are also aided by the physician’s personal addendums and standing orders

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Basic FeaturesBasic FeaturesDirect connection Direct connection – patient calls are sent directly to our triage nurses

Triage EncounterTriage Encounter – a triage call consists of the initial call, all follow-up calls and calls the pharmacy for prescriptions if directed

Priority CallingPriority Calling – When our triage nurses call a provider , he/she leaves a distinct priority calling numberWhen providers return a call they get thru quickly and they get back to the nurse that called them

Conference CallingConference Calling – Our nurses have the ability to conference the provider onto the call with a patient if necessary

DocumentationDocumentation - Our nurses send a two paged detailed report of each call to the practice

Risk ManagementRisk Management – RNs On-Call records and archives all triage calls

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100% accurate, cost effective, fully redundant and HIPAA compliant

Summary Summary

IVR technology manages call flow IVR technology manages call flow

Flexible applicationsFlexible applications

Highly trained staff of registered nursesHighly trained staff of registered nurses

Excellent referencesExcellent references

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TrIage 100% accurate, cost effective, fully redundant and HIPAA compliant

Lou Ann Wery Regional Sales Manager

803-446-0038www.rnson-call.com