Who are we? Our Awards and Clients Operational Structure Quality & Compliance Delivery & Strategy Partnership Lifecycle Client Our ambition Our Commitment Why South Africa

Market leading call centre operating in Durban, South Africa.

We currently house over 400 seats in a state of the art call centre and complex.

Since inception in 2011, we have hosted campaigns both Internationally and Locally.

Experienced professionals with over 40 years outsource combined experience between the senior management team.

An award winning provider of Complete Customer Campaigns delivered through South Africa.

2012 “Outstanding International Operator” award from the DTI (Department of trade and industry).

Recognised by the Monyetla work readiness program in South Africa.

Onsite support includes:

• Each site has secure access control• Dialler Management• Workforce Management• Recruitment and Training• Management Information• Account Management• IT support• Client branding throughout

Team Ratio: 12 agents : 1 Team Manager and 1 dedicated Quality Agent

We boast an on-site dedicated Quality team that are solely focused on ensuring all leads are verified and uphold the quality standards we instil and you require.

Within our Quality team we:

• Record and digitally store 100% of our calls• Verify 100% of all successful calls• Score all successful calls using our specifically designed In-house

quality management system ‘QA Pro’ and calibrates team performance.

• Complete Advanced MI reporting that enables us to conduct trend analysis and performance management

Deliver complete customer campaigns, enabling clients to maximise value from the relationships they have with their customers.

Provide proven solutions to improve performance delivery, enhance customer acquisition, experience and investment.

Discover : Client Brand

Values, Goals, Strategy

and Purpose

Define: Concept,

Strategy, Impact

Assessment, Transition

Develop: Customer Intelligence,

Data Services, Multi- channel

contact, MI

Deploy: Pilot and Review,

Implementation,

Feedback

Future/Growth:

Diversification,

Growth, Market

Awareness

Partnership Lifecycle

To establish long term business partnerships with our clients and become an extension of their business, resulting in maximum ROI across their campaign.

To consistently deliver a cost effective & efficient service with high performance.

To become the leading BPO brand of choice globally through working with multiple different partners and industries.

Replicate your organisations core values and represent them with the same passion and belief as you do.

Offer a cost effective, performance efficient service.

Provide a professional, consistent and dedicated team.

Maximise your ROI across all campaigns.

In 2012, South Africa was acknowledged as the Offshoring Destination of the Year by the NOA, UK

In 2013, South Africa was shortlisted for the European Outsourcing Association (EOA) –Offshoring Destination of the Year Award

Four of the leading six UK contact centre service providers have operations in South Africa

Operating cost savings of 45-50%

Cultural alliance with Western nations and a large scale English language talent pool with neutral accent