resume detailed syed sohail

Syed Mohammad Sohail Curriculum Vitae

Updated: December 11, 2016 1 of 13

Curriculum Vitae

Syed Mohammad Sohail

Statement/Summary (Please read this first): It is extremely important for me and you to know if I could add value and contribute to your organization - only then it could be a mutually beneficial relationship. Here is what I have to offer: Ø An MBA (Marketing) degree from IBA and a BE (Electrical) degree from NED – the two best

institutions in their respective categories in our country, Pakistan. Ø More than 26 years of total work experience Ø My forte: Hospital Management, Business Management, People Management, Quality

Management, Project Management and a strong advocate of Patient-Centered Care. Ø Experience: Aga Khan Hospital, Kisumu-Kenya (2 years); Aga Khan University Hospital, Karachi-

Pakistan (13 years in total); BOC Pakistan Limited-Healthcare Division (6.5 years), AXACT Inc.-Information Technology (3 years), Iqbal & Company-Healthcare (1.5 years) and Orient McCann Erickson-Advertising (6 months).

Ø Exceptional international exposure (Trainings, Conferences, presenting papers/posters etc.) Ø Strengths: ability to learn quickly; very good communication skills (verbal/written); acumen to

manage business; lead people from the front; face issues and address them; willing to take new/different tasks/jobs; accept mistakes and ensure non-recurrence; enjoy and love to work in teams and; a hard worker, not a 9-5 worker.

Ø Enjoy working with figures (call it analytical) and enjoy communicating to others what I think I know better and vice versa. Like/Love conducting trainings.

Ø Certified ISO 9001:2008 Lead Auditor and trained JCIA (Joint Commission for International Accreditation) Surveyor, sitting on almost all the quality forums of The Aga Khan University Hospital, Karachi-Pakistan.

Ø Have been fortunate to attend many leadership developmental programs and have found most, if not all, of them to be useful in personality growth and development.

Please go ahead to review the details of my profile or call me for an interview if the above summary appeals to you.



Table of Contents

S. No. Contents Page No.

1 Personal Details 03 2 Qualifications 03 3 Work Experience: 04

From

D

ec’1

4-

To d

ate 3.1

Chief Executive Officer (from December 2014 – To date)- Aga Khan Hospital, Kisumu, Kenya

04

From

M

ay 2

005

-Dec

’201

4 3.2

Senior Manager, Radiology (from February 2010 – To December 2014)- Aga Khan University Hospital (AKUH), Karachi-Pakistan

05

PACS Project Manager (from July 2007 – To January 2010)-AKUH, Karachi-Pakistan

06

Manager, Special Projects - (from May 2005 – June 2007)-AKUH, Karachi-Pakistan

06

From

N

ov’0

4-

Apr

’05 3.3 Director Operations (Outdoor Media Advertising)-

Primesite-a group company of Orient McCann Erickson, Karachi-Pakistan

08

From

D

ec’0

1-S

ep’0

4 3.4 Head, SBU (Web Services/Information Technology)-AXACT Inc., Karachi-Pakistan

09

From

Ju

l’98-

Nov

’01 3.5 Senior Assistant Manager (Electronics

Engineering/Biomedical -Maintenance) -Aga Khan University Hospital, Karachi-Pakistan

10

From

Fe

b’97

-Ju

n’98

3.6 Chief Manager Operations (Medical & Healthcare Products)-Iqbal & Company, Islamabad, Pakistan

11

From

N

ov’9

0-J

an’9

7 3.7 Product Manager (Healthcare Division)-BOC Pakistan Limited, Karachi-Pakistan

11

4 Trainings (Domestic & International) 12



1. Personal Details

2. Qualifications

Name: Syed Mohammad Sohail Address: House # 2, Kisumu Villas, Got Huma Road, Millimani,

Kisumu, Kenya

Date of Birth: April 19, 1964

Marital Status: Married (have 2 children; ages 26 & 22 years)

Tel Contacts: Mob: +254-701-938511 (Kenya Number) Mob: +92-300-2128950 (Pakistan Number) [Available on Whatsapp on the above two numbers]

E-mail: [email protected] [email protected]

Skype ID: syedmohammadsohail

Degree Institution Year Result

MBA (Marketing)

Institute of Business Administration

(IBA), Karachi 1996 GPA: 3.2

B.E. (Electrical Engineering)

NED University of Engineering &

Technology Karachi

1989 A grade (89%)

Intermediate (Pre-

Engineering)

Adamjee Science College, Karachi

1982

A Grade (72%)

Matriculation (Science) Grand Folks English School, Karachi 1980

A Grade (74%)



3. Work Experience 3.1

Period of Employment December 20, 2014 – To date

Organization Aga Khan Hospital, Kisumu Cluster

(Aga Khan Health Service, Kenya – Aga Khan Development Network)

Location Kisumu, Kenya

Title: Chief Executive Officer, Aga Khan Hospital, Kisumu Cluster-Kenya

Summary: The Kisumu Cluster presently consists of The Aga Khan Hospital, Kisumu (AKH-K), which is a 65-bed secondary care hospital, and 8 outreach health facilities spread across the Western Kenyan region. A business plan framework for the cluster has been agreed that will see the expansion and repositioning of both the hospital as well as the outreach health facilities. Programmatically and in addition to existing services, the hospital will introduce specialization in infectious diseases, women and child health, surgical specialties, advanced diagnostics and will also be part of the continuum of care for regional cardiology and oncology programmes. Over the next 4 years, the hospital will grow to 100-beds (with provision of further expansion in future) and 10 new outreach centers will be established. The CEO for the Kisumu Cluster is expected to lead and oversee this exciting phase of development and expansion.

The CEO assumes leadership and accountability of the overall strategic and operational planning and management of the Kisumu Cluster. These mandates will be carried out within the overall strategic direction of Aga Khan Health Service, East Africa (AKHS-EA), leadership and guidance of the Social Welfare Department (SWD) of the Aga Khan Development Network (AKDN) and the Board of Directors of AKHS, Kenya and in accordance with the AKDN’s East Africa Integrated Health Strategy. Responsibilities:

• Oversee processes and activities to ensure ethical clinical practices, good outcomes and the delivery of safe and quality healthcare across the cluster. Continually monitor patient satisfaction and take appropriate steps to ensure a high level of patient safety and satisfaction. Lead the Joint Commission Accreditation for The Aga Khan Hospital, Kisumu.

• Lead the strategic, capital, human resource, expansion and budget planning process in accordance with AKHS-EA and SWD philosophies, objectives and agenda.

• Lead the detailed planning and implementation of the Aga Khan Hospital Kisumu and cluster business plan.

• Achieve and maintain strong financial health based on the principles of self-sustainability. Build on the fiscal strength and stability of the Kisumu Cluster through proper management and monitoring systems.



• Undertake appropriate strategies to enhance access to the health facilities within the Kisumu Cluster.

• Develop and implement a communication policy for the Kisumu Cluster for all stakeholders. • Explore areas of collaboration and cultivate external relationships at various Government and

healthcare communities, NGOs, media, AKDN institutions, donors and funding partners. Perform as a spokesperson and representative of the Kisumu Cluster.

• Create an environment of continuous improvement that fosters collaboration between Physicians, Nurses, Allied Health Professionals, and Administrative Staff and promote communications and good public relations within the Cluster community.

• Represent the Kisumu Cluster in all relevant forums and meetings. Participate in required departmental meetings, Board of Directors’ Meetings, Senior Leadership and all other relevant meetings as required.

• Manage performance of direct reports; providing guidance, advice, discipline and counseling as required.

• Uphold social, ethical and organizational norms in all related activities. • Lead Patient-Centered Care Initiative for Aga Khan Health Service, across East African region. • Manage MNCH (Maternal Newborn and Child Health) Grant funded by GAC (Global Affairs

Canada) and AKFC (Aga Khan Foundation Canada) in the Western region of Kenya engaged with all stakeholders including various agencies of AKDN, governmental bodies and county and sub-county leadership.

3.2

Period of Employment May 2005 – December 2015

Organization The Aga Khan University Hospital (Aga Khan University – Aga Khan

Development Network) Location Karachi, Pakistan

Title: Senior Manager, Radiology Department (from February 2010 – December 2015)

• Managing radiology business to the tune of Rs. 1.1 billion per annum • Responsible for general management and administration of the department including services

offered in the offsite centers within and outside Pakistan (where required). • Monitor the financial performance and take appropriate measures to control variances. • Provide directions to improving and updating department systems and develop and revise

policies and procedure, where required. • Monitor performance of all radiology equipment and assure trouble free functioning in liaison

with biomedical department and vendors. • Ensure direct liaison with Materials Management Division in acquisition of medical and non-

medical equipment and availability of required medical / surgical supplies.



• Bring Improvements in the radiographers’ On the Job training program and to upgrade it; liaise with international accreditation bodies for accreditation of radiographer’s training program (if possible).

• Work towards establishment of School of Allied Health Sciences with respect to radiography program and in accordance with AKUH goals and objectives.

• Develop, execute and monitor methodologies in creating a “patient centered” environment both at departmental and institutional levels. Work towards creating a culture of service excellence at both departmental and institutional levels.

• Participate in the CQI (Continuous Quality Improvement) program and encourage department to seek continuous improvements in their performances.

• Additional Hospital’s Activities: Active member of hospital’s “Patient Centeredness Group”, “Service Excellence Task Force”, “JCIA Task Force” and “Patients’ Throughput Task Force”.

Title: PACS Project Manager (from July 2007 – January 2010)

• Promoted to the position of PACS Project Manager in July 2007.In addition to the assignments of previous position i.e. Manager, Special Projects (details follow on next page); I was assigned the additional task of managing and coordinating the institution wide PACS project.

• Additional Responsibilities include: Overall management of PACS project by leading the PACS Project team - the Project team comprises of representatives of key stakeholders for the successful completion of the PACS Project. The PACS Project Manager acts as the focal person within the project team and managing the project execution from start to completion and then be responsible for smooth operation.

• Officially appointed as the Coordinator to assist Regional CEO & D.G. AKUH for two international hospital projects; FMIC, Kabul, Afghanistan & Damascus General Hospital, Syria

• As the Coordinator for FMIC, Kabul, responsibilities include facilitation and liaison with service providers at AKUH-Karachi in providing support to respective clinical and non-clinical areas at FMIC, Kabul. As a proactive approach, a weekly video conference is organized to discuss strategic and operational issues enabling timely interventions in terms of support to FMIC, Kabul.

• As the Coordinator for Damascus General Hospital, Syria, responsibilities include regular follow up of an action plan developed after the gap assessment carried out by AKUH-Karachi team in 2008. Primarily the objective is to provide support leading to capacity development with the help of cross-trainings of clinical and non-clinical personnel with focus on quality monitoring and improvement.

Title: Manager, Special Projects

(From May 2005 – June 2007):

• Oncology Building: The Oncology Building and its overall project is worth $ 8.1 million which includes the construction and equipping of the building and ensuring that the commissioning of this program is on-schedule. While the Construction Manager is responsible for ensuring the timely construction of the building, the Manager, Special Projects is responsible for:



o Ensuring that the equipment lists are complete, purchase orders are duly raised, timing of arrival is proper and working with the multiple users is achieved on-schedule.

o Ensuring that the staffing, as defined within the feasibility, is recruited on-schedule. o Ensuring that all the tasks to commission the building are properly noted and working

with the multiple users is achieved on-time and within the parameters of the feasibility. o Ensure that the feasibility covers all aspects of the program, so that when the program

begins comparisons can be made for proper benefit realization. o Ensure all the operational parameters such as staffing, supplies, BVRs, prices, etc. are

all agreed with the relevant users. • After the successful commissioning of the Oncology Building Project I, as Manager Special

Projects, have been assigned the task of managing the business operations of the Radiation Oncology Services.

• Joint Commission International (JCI) Accreditation: Work with the Manager, JCIA to ensure that AKUH is duly accredited by JCIA. Following from the JCIA Mock Audit of April 8-12, 2005 and the action plan prepared, I was assigned tasks, as appropriate, to ensure that the weaknesses and non-conformities, as identified, are being worked upon and removed in the near future. Work on tasks, as specified, to ensure that the target is achieved in the specified timeframe.

• Assigned a special task of coordinating activities related to the commissioning of Kabul Hospital, Afghanistan by the D.G. & CEO AKUH ensuring to carry out assigned tasks for planned commissioning of the Kabul Hospital, Afghanistan.

• An active member of hospital operational group and management engineering projects committee that deliberates on organization wide strategic issues like “Limits to Growth”, “Coordination & Integration issues”, “Cost Reduction”, “Process Improvement in Project/Construction Management” and other strategic and operational matters.



3.3 Period of Employment November 2004 – April 2005

Organization Primesite Pakistan (Pvt.) Ltd. (a group company of Orient McCann Erickson)

Location Karachi, Pakistan

Title:

Director Operations (Outdoor Media Advertising):

• Managing the entire business operations of the largest Outdoor Media Advertising Company (a

group company of Orient McCann Erickson, the largest Advertising Company of Pakistan). • Responsible for overseeing the billboards’ fabrication, installation and commissioning at site. • Ensure that the vacancy element of the already commissioned billboards is minimized by

devising a mechanism of timely follow up of customer contracts. • Maintain liaison with overseas stakeholders and keep them updated on the status of

occupancy/vacancy. • Facilitate customer service department to address critical issues related to billboards’

performance. • Develop cordial relationship with key Government agencies and authorities for site acquisition

and maintenance. • Ensure that account receivables are within permissible range. • Reporting directly to the CEO of Orient McCann, apprise him of the recent developments in

terms of business expansion, laws and regulations of key Government agencies and authorities and seeking direction in devising strategies to capitalize on strengths.

• Keep abreast with the status of competition and ensure participation in major tender business for acquiring and maintaining billboard sites. The objective is to ensure working relationship with the market players.

• Maintain an excellent rapport with one of the most important stakeholders i.e. Civil Aviation Authority (CAA) to continue to maintain the billboard sites acquired at the prime locations of Karachi and Islamabad International Airports.

• Directly responsible for Rs. 20 million revenue per annum meeting profitability target.



3.4

Period of Employment December 2001 – September 2004

Organization AXACT Inc.


Title:

Head, SBU (Web Services/Information Technology):

• Managing the web services business with a team of IT professionals responsible for

developing, maintaining and operating web sites and integrating e-commerce solutions. • Responsibilities include system analysis based on requirement provided by the customers,

development of web sites, testing and checking of the developed system operations. • Managing the Customer Care Division providing customer services to both new and existing

international clients. • Coordinating the operational aspects of the strategic business units for education, writing and

design services. • Provide opportunities to operational staff in developing their soft skills including language,

communication and presentation skills. • Conduct training programs internally based on needs identification related to communication

skills. • Active member of the Executive Committee responsible for:

Ø Organizational Development Project including development and improvement of Organizational Structure, Business Processes, Company Policies & Procedures and Performance Reporting.

Ø Recruitment and Selection of New Employees. • Conducting orientation and training program for all new employees. • Directly responsible for Rs. 60 million revenue per annum.



3.5 Period of Employment July 1998 – November 2001

Organization The Aga Khan University Hospital (Aga Khan University – Aga Khan

Development Network)


Title:

Senior Assistant Manager (Electronics Engineering/Biomedical - Maintenance)

• Reporting directly to the Director Maintenance on various divisional related activities • Managed a team of 12 electronics engineering staff responsible for the facilities maintenance

management • Assigned various roles, including Divisional Training Coordinator, Master Trainer, CQI

(Continuous Quality Improvement) Coordinator, Budget and Planning In-charge for the Maintenance Division (Rs. 300 million budget per annum) comprising of approximately 500 full time employees

• Monitoring and reporting the monthly budget variance of the Maintenance Division • Qualified ISO 900 Lead Auditor playing a key role in the organization's compliance with ISO

9000 certification requirement (carried out internal quality audits of other critical operations, namely Nursing, Personnel, Information Technology, Safety & Security and Finance.

• Active member of the JCIA Task Force responsible for the institution’s accreditation to the top quality certification namely JCIA (Joint Commission for International Accreditation)

• Assisting Director Maintenance in the annual goals development, implementation and monitoring progress on quarterly basis

• Actively participated in the various quality circles and quality teams, contributing to the quality improvement and cost control of various processes of the institution

• Coordinating with Material Management Division and the end-users in equipment and spares acquisition processes

• Active member of the committee on quarterly publication of the institution, namely AKHUWAT



3.6 Period of Employment February 1997 – June 1998

Organization Iqbal & Company

Location Islamabad/Karachi, Pakistan

Title: Chief Manager Operations (Medical & Healthcare Products)

• Managing the entire company business to the tune of Rs. 60 million as a leading medical and healthcare products supplier with a staff of 30 employees

• Overseeing the entire company operations including marketing, human resource and finance functions

• Interacting frequently with the foreign principals representing leading international medical equipment brands like Gambro, SpaceLabs, Invivo, Graseby, Arrow etc.

• Overseeing key accounts and major tender businesses (e.g. The Aga Khan Hospital, Sind Institute of Urology & Transplantation etc.)

3.7 Period of Employment November 1990 – January 1997

Organization BOC Pakistan Limited


Title: Product Manager (Healthcare Division)

• Joined as Technical Services Officer and got two promotions to assume the position of Product Manager

• Managed the Healthcare Department with a team of 10 employees responsible for marketing, selling and maintenance of medical equipment. The annual turnover was Rs. 60 million

• Responsible for medical equipment support activities across Pakistan • Assisting senior management in inventory and credit control activities • Managing medical engineering pipeline system business for medical gases and vacuum

services • Exposed to numerous overseas and local training opportunities • Conducting training sessions on healthcare products both for the sales/service team and

customers for operation, maintenance and servicing • Frequent interaction with the foreign principals representing leading international medical

equipment brands like Hewlett and Packard, Ohmeda, Puritan Bennett, IVAC, Fischer & Paykel etc.



4. Conferences/Trainings (Domestic & International)

• Invited as a speaker (as well as member of organizing committee) for the AKU-J&J (Aga Khan University & Johnson & Johnson) Joint Conference celebrating 15 years of partner in East Africa in November 2016. The conference theme was The Healthcare Quality Challenge: Making Quality Matter Now and in Future.

• Invited to present at the 2016 Planetree International Conference on Patient-Centered Care, October 30-November 2, 2016, in Chicago, USA. My topic was: Be The Change Agent- Striving for Patient-Centered Care Culture.

• Attended 2nd Edition Healthscape Summit, Africa, at Nairobi, Kenya from May 19-20, 2016. • Attended AKDN (Aga Khan Development Network) Health Workshop on Leadership Development

at Mombasa, Kenya, from April 5 – 7, 2016. • Attended 2015 Planetree International Conference, at Boston, USA in October 2015. • Attended Leadership Development Workshop, at Mombasa, Kenya, in May 2015. Also conducted

session in this workshop on Patient-Centered Care. • Attended workshop on Palliative Care Management, at Dar-us-Salam, Tanzania, in Aug. 2015. • Delivered talk on Healthcare Work Force Issues in East Africa, at Annual Conference of EAHF

(East African Healthcare Federation), in September 2015. • Two presentation talks and 12 posters (on Radiology Quality Improvement Projects) presented at the 31st

International Society of Quality Conference, at Rio de Janeiro, Brazil, in October 2014. • One presentation talk (on Radiology Quality Improvement Projects) presented at the 2014 Planetree

International Conference on Patient-Centered Care, at Chicago, USA, in Oct. 2014. • Attended training workshops on “Project Management with Corporate Case Study”, “MS project

2010” and "Calibrate Your Risk Management Practices: Challenge Your Cognitive Bias”, by Asadullah Chaudhry of AUC Technologies, in Karachi-Pakistan in Feb. /March 2014.

• Attended 10 days’ workshop on “Train the Trainers (ToT) on The AKU Way – Transforming Organizational Culture” by Scott Schweyer of The CLEMMER Group Inc. at Aga Khan University, Karachi-Pakistan, in January, March and April, 2014.

• Attended one week’s workshop on “Six Sigma: Green Belt Training”, organized by Pakistan Institute of Quality Control, Karachi-Pakistan in Dec. 2013/Jan. 2014; secured 3rd position.

• Attended a 3-day “Executive Training Program” at Cleveland Clinic, USA in Dec. 2013. • One week’s attachment with Henry Ford Health Systems, Detroit, USA in December 2013. • Attended the Annual Scientific Conference of Radiological Society of North America (RSNA), in

Chicago-USA, in Nov/Dec 2013. • Presented a paper, and co-authored four other approved papers, on quality improvement projects, at the

30th International Society of Quality Conference, in Edinburgh, in October 2013. • Attended as a Speaker on the apex World forum, the International Hospital Federation’s (IHF)

Congress - “38th World Hospital Congress” in Oslo, Norway, from June 18-20, 2013, representing The Aga Khan University Hospital, in a 90-minute parallel session.

• Won the prestigious award of Best Poster Presentation among 40 competing countries at the International Hospital Federation’s (IHF) Congress-“38th World Hospital Congress” in Oslo, Norway, held on June 18-20, 2013.



• Attended a workshop titled “Strategizing for Competitive Advantage” on February 27-28, and March 1, 2013 at Karachi School for Business & Leadership (KSBL) by Dr. Kamal Munir (Judge Business School, Cambridge) and Dr. Imran Ali.

• Attended the Annual Scientific Conference of Radiological Society of North America (RSNA), in Chicago-USA, in Nov/Dec 2012.

• Presented an approved paper, on Radiology Reporting Violations, and approved posters on various quality improvement projects, at the 29th International Society of Quality Conference, in Geneva, in October 2012 and one of our posters won the 1st prize award.

• Attended a workshop titled “Entrepreneurial Leadership” on April 24-25, 2012 at the Centre for Executive Education, Institute of Business Administration (IBA) by Mr. Patrick Turner.

• Presented an approved poster at Annual Scientific Conference of Radiological Society of North America (RSNA), in Chicago-USA, in Nov/Dec 2011.

• Presented posters at the 28th International Society of Quality, Hong Kong, in Sept. 2011. • Represented AKUH (as co-author of approved paper) at Annual Scientific Conference of Radiological

Society of North America (RSNA), in Chicago-USA, in Nov/Dec 2010. • Presented approved poster at the 26th International Society of Quality Conference, Dublin, Ireland on

“Quality indicators in a newly established Radiation Oncology Department in a JCIA & ISO accredited tertiary referral university hospital in Pakistan”, in October 2009.

• Attended one day “ISO 9001:2008 Transition Auditor Training Course” organized by System Certification Centre of Pakistan Standards & Quality Control Authority in 2009.

• Attended a 5-day “Quality Colloquium” training course covering major international quality improvement/certification standards in 2008 at AKU.

• Attended a 2-day training course on RCA (Root Cause Analysis) and a 1-day training course on FMEA (Failure Mode & Effect Analysis) in 2009 at AKU.

• Two-weeks’ attachment with 3 leading hospitals in Canada on operational practices in 2008 (Princess Margaret Hospital, Sunnybrook Health Sciences Centre & Sudbury Regional Hospital)

• Attended a 6-months “Leadership Development Program” in 2008-09 • Attended a 5 day training course on “Innovative Leaders and Managers (ILM)”, conducted by Navitus

(Pvt.) Limited in Pakistan, in December 2005. • Attended one-year certification course in Management Competencies for Leadership in 2000-01. • Attended ISO 9000 Lead Auditor Certification Course, conducted by IQCS Singapore in Pakistan, in

January 2000. Regularly conduct QUALITY AUDITS. • Attended and conducted “Facilitation and Quality Tools Training” Course at AKU, in January 1999.

Conducting training on different modules since 1999. • Attended and conducted various training sessions on Service Excellence, Quality Improvement, Waste

Management, short courses on ISO 9000 Internal Audit, Interviewing Skills, Presentation Skills, Writing Skills, Time Management, etc.; 1999-2001.

• Attended various technical trainings (domestic and international) on medical equipment and medical gases & vacuum engineering pipelines system. (UK, Singapore, Hong Kong), 1991-1997.

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