research project report2

7/29/2019 Research Project Report2

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Research Project Report

Options after doing hotel management

On

Options after doing hotel management

Submitted by Submitted to-

Balpreet singh . mr.Abinash kumar.

Bhmct 7th


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GUIDES CERTIFICATE

I have the pleasure to certify that BALPREET SINGH student

of 4th Year, has pursued his research work and prepared the

project IMPORTANCE OF HOUSE KEEPING DEPARTMENT IN

HOTEL INDUSTRY under my supervision and guidance. The

present STUDY is the result of their own research to the best of

my knowledge. This is being submitted to P.C.T.E Institute of

Hotel Management Baddowal for the Partial fulfillment of the

requirements of the four year degree in Hotel Management.

Guides Signature


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ACKNOWLEDGEMENT

This Project IMPORTANCE OF HOUSE KEEPING DEPARTMENTIN HOTEL INDUSTRY is a successful outcome of our hard work

with the help and guidance of my respectable Sir.

I sincerely acknowledge the contribution of the suggestions given

by Ms. RASHI MARWAHA without which this project could never

became a ratify. Last but not least I acknowledge all my friends

who gave me suggestions and full support by heart.


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INDEX

GUIDESCRETIFICATE03 ACKNOWLEDGEMENT..04 OBJECTIVES..05 METHODOLOGY....06 LIMITATIONS..07 INTRODUCTION.08 HISTORY.11 Different Roles, Different Names.13 Kitchen stewarding.15 Hotel and resort.....18 Entrepreneurship.25 CONCLUSION....28 THANKS...40


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Introduction:

A cardinal part of hospitality industry, hotel

management has wide employment

opportunities. Moreover, with globalisation

gaining acceptance with more and more

countries, the hotel management industry is

truly becoming global. As hotel chain owners are

opening new hotels in various big and small

cities, requirement for trained hotel

management professionals is huge. Although

considered one of the most glamorous careers,

hotel management requires professionals whocan keep their cool even in the most challenging

situations.

Hotel management can include Hotel &

Restaurant management, Cruise Ship Hotel

management, Hospital Administration and

Catering, Hotel and Tourism Associations, Airline

Catering and Cabin Services, Club management,

Forest Lodges, Guest Houses amongst others.

Expansion of global travel industry and aviation


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industry is expected to boost hotel industry in

next couple of years.

Step-by-Step:

There are multiple job profiles in hotel

management and depending upon thecandidates' education, work experience, the

positions are offered. However, in order to work

in top level or middle-level management

candidates must have a degree in travel

management. Whereas some hotels hire

graduates straight from universities, some other

hotels hire only trained hotel management

graduates. Candidates can do degree course in

hotel management soon after 10+2 which are

offered by various hotel management institutes.


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The minimum selection criteria for an

undergraduate course in hotel management is

10+2 with 50% marks. However, candidates whodo not have 50% marks in +2 can do diploma or

certificate course in hotel management which

are being offered by various institutes.

Additionally, some hotels provide training cum

job placement and candidates who do not have

other options can opt for it. Indian hotel

management institutes conduct entrance exams

before selecting the candidates for various

courses.

Start Early:

Students looking for a career in hotel

management should have strong communication

skills, reasoning skills, numerical aptitude and

pleasing personality. Therefore, if some

candidate is lacking in these skills, he must

inculcate them in him and for that starting early

definitely helps. Many students start preparing

for entrance exams conducted by IHMs soon

after their 10th board. Similarly, those who wish


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to go for higher studies in hotel management can

do Masters in Hotel Management; for MHM the

person is required to have BHM.

Is it the Right Career for Me?

Before jumping to any decision to select hotel

management as a career option, it is always

advised to analyse pros and cons, growthprospects, matching of work-profile with

personality traits, etc. If the candidate is not

willing to work in various profiles he may not be

suitable for it as in hotel management an

employee may be asked to work in management,food and beverage service, housekeeping, front

office operation, sales and marketing, accounting

or any other department depending upon the

specific requirement.

What would it Cost Me?

Depending upon the rank and reputation of

hotel management college the fee is charged

from candidates. Whereas Garden City College at

Bangalore charges around Rs 3,50,000 for the


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three year graduate course, Christ College in the

same city ask candidates to pay Rs 48,0000 per

semester for 4 year BHM course. Similarly, agraduate course in hotel management at IHM

Chennai can cost Rs 37,500 per semester.

Students who are not willing to shell hefty

amount on the courses from top notch hotel

management institute may go for diploma

courses offered by the same institutes.

Funding/Scholarship

Most of the hotel management institutes offer

merit based concessions on fees to eligiblecandidates. Similarly, some institutes provide

discounts to sponsored candidates who come for

training. Junior Research Fellowship is offered to

those candidates who are willing to explore their

career in academics. Students looking for

external funding can apply for low interest rate

loan offered by most of the nationalised banks

like Allahabad Bank, Bank of Baroda, PNB, IDBI,

etc. Students of all the hotel management

institutes which are affiliated with AICTE are


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eligible to get a loan of Rs 7.50 lakh for studying

in India and Rs 15 lakh to study outside India.

The low interest rate education loan can berepaid in 5-7 years of duration in equal

instalments starting one year after the

completion of the course.

Different Roles, Different Names

General Managers: Such professionals areresponsible for all operations in a hotel.

Resident Managers: Bestowed with the jobto be available at just a call away.

Executive Housekeepers: These professionalsare expected to ensure cleanliness in the

hotel.

Front Office Managers: Most of the hotels

own front desk, Front Office Managers

manage the same.

Convention Services Managers: Theseprofessionals work in close coordination with

client and the conferencing facilities offered


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by the hotel for various conventions,

meetings, seminars, etc.

With eating out and partying becoming a second

nature to people, hotel business - big or small - is

proliferating. Demand for trained professionals

has been constantly growing in this industry. Dueto the increasing salary and improving nature of

job, career in hotel industry is now respected a

option.A job in the hotel industry is all about

making others happy and comfortable. You should

be aware of the tactics to gel with the guests.


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Admission to the industry is totally based on one's

performance in the written admission test,

personal interview and group discussion.Admission to government recognized hotel

management institutes is through a common

entrance test.

Remuneration:

The initial salary is Rs 15,000-Rs 20,000, which can

go upto Rs 35000 with 2-3 years of hardwaork.


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After graduation, one can join as a management

trainee and after 18 months of training program,

you can get the position of assistant restaurantmanager & earn about Rs 25,000. After two years

excluding training period, if you are eligible for

restaurant manager then you can earn around Rs

30,000 - Rs 35,000 per month along with perks.

Five star hotels require trained staff for following

departments:

Food and Beverage (F&B)

Housekeeping

Accounting

Marketing

Recreation Computer Applications

Financial Management

Engineering

Maintenance


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Security

Fire Fighting

Public Relations

Eligibility to pursue a career in hotel

management:

Students who have successfully completedtheir 10+2 are eligible and can pursue a

degree, diploma, or a certificate course in the

field.

If you have completed your graduation thenyou will be eligible for the post graduate

program in hotel management.

Career prospects:

A student who has earned a degree or diploma in

hotel management can work in the below

mentioned sectors:

Club Management


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Hotels and Restaurants

Hospital Administration and Catering

Airline Catering and Cabin Services

Guest Houses

Cruise Ship Hotel Management

Forest Lodges

Hotel & Catering Institutes

Catering departments- shipping companies,banks, armed forces, and railways

Hotel & Tourism Associations

Career Options After Graduating from Hotel

Management Colleges in India:

Interestingly, the hotel industry is not the onlyplace where you can find jobs after graduating

from one of the hotel management colleges in

India.


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1.Hotel industry: With the ministry ofexternal affairs in India expecting an

investment of $12 billion in thehospitality sector of the country by 2013,there is huge scope for employment in

the hotel industry. After completing the

course, you can seek employment in

Indian as well as international chain of

hotels. You can try for jobs in any of the

following departments of a hotel.

Front office

Housekeeping

Food and beverages

Sales and marketing

2.Airline and cruise industry: A graduatefrom one of the hotel management

colleges in India can also get job in the

airlines industry. Depending upon your


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skills and interests you can try for any

one of the following positions:

Air hostess

Flight stewards

Ground staff

Public relationship officers

International companies generally offer

lucrative salaries starting from Rs 30,000

to Rs 70,000 per month.

3.Retail industry: You can also find jobs inshopping malls, PVR cinema chains and

other retail sectors as front office or back

office executive.

4.Restaurant chains: Established restaurantchains, such as Pizza Hut, KFC and Mc

Donald's also require staff frequently.

You can work within the food production

or marketing department or the front

office.


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Apart from these, there is scope for

employment in several hotel

management colleges in India as ateacher. Many private and government

recognized colleges prefer hiring hotel

management graduates who have

excellent academic records and at least

two or three years of industry

experience.

Among the emerging professional courses

that have attracted the youngsters in therecent years, hotel management is very

prominent. The boom in the tourism

industry has resulted in the immense

growth of hotel industry in India. The hotel

industry promises a bright future for anyone

who wishes to take up a career in this

segment. The students opting for hotel

management career courses must have an

affinity towards socializing and

understanding the needs of the people. As


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hotels fall under the service industry, the

motive of hotel management courses in

India is to prepare the students to face thechallenges of this competitive world. As far

as tourism industry in India is concerned, it

is attracting tourists from across the world

and this definitely calls for quality

hospitality.

For those of you who think Hotel

Management resembles in any form to The

Suite life of Zack and Cody, the popular

American comedy series, you are exactlyright. Well, at least, partially right. Running

a hotel, no matter how high class and

exclusive it may be, it inevitably results in

sometimes comical and always memorable

experiences. The hotel business isunpredictable and at times, zany, because

you are dealing with unpredictable and zany

creatures, that is, human beings.

The jobs that are offered in Hotel

Management:


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The Managers: Hotel managers are

responsible for the efficient and profitable

operation of their establishments. The

General Manager controls the finances,

establishment norms to be followed by thestaff while providing their services to the

guests, housekeeping, food quality, decor

and interiors. Assistant Managers

supervise the day-to-day operations of

their departments. Large hotels have


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Resident Managers to resolve problems

round the clock. The Department

Managers work under the supervision andguidance of the top management.

In this course there are different types of

courses are like:

Front Office: Front office is like a show

window of a hotel because it is the place

where a guest or anyone having anything

to do with the hotel would come to. It is

important because it gives the proverbial

'first impression'.It is generally maintained

to a very posh standard with nice sitting

arrangements around the different

counters decorated to suit different tastes.


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Important functions of receiving the

guests, bookings, and allocation of

accommodation, book keeping, handlingcorrespondence, and preparing bills and

keeping accounts of the guest services are

handled at the Front Office. The

department IS headed by Front Office

Manager or executive house-keeper who

supervises and co-ordinates the work.

Then, there are assistant manager, lobby

executive, front office supervisor,

information assistant, receptionist, bell

captain, bell boy, doorman, etc. to perform

their assigned roles.

Cookery:

One of the biggest myths attached to the

careers of successful chefs is that they

require an excellent hotel to make it big.

Actually, a hotel needs an excellent chef

rather than vice versa. There are hundreds

of stories about chefs who have raised the

standard of the property they were


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working at by innovating and producing

excellent cuisine.

To take up cooking as a profession one

must have creativity, shrewdness,

knowledge and willingness to learn

through trial and error.

The remuneration that a chef receivesdepends on their potential, experience and

skill-sets. A good chef might earn as much

as the general manager does.

During the early part of a chef's career he

will work for different sections like saucier,

pantry, main kitchen, bakery etc. This is to

allow the employer - as well as the trainee

- to evaluate the youngster's aptitude. The

allocations usually last six months apiece.

The trainee must put in long hours during

this phase and be prepared to perform

both menial and extremely demanding

tasks. Perseverance and dedication are a

must in this period.


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Many avenues have opened for chefs in

sectors like in-flight catering, hospital

catering, food styling, catering,restaurants, cruise liners and as

entrepreneurs and consultants.

There are various levels and jobs under

professional cookery:

Head chef

Chef

Sous chef

Chef de Parties Commis chef

Trainee chef

Kitchen porter

Kitchen assistant

Catering assistant

Kitchen stewarding:


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With increasing specialisation, the maintenance

of the kitchens of an eatery or hotel has passed

from the head chef -- who now focusesexclusively on cooking and training -- and into

the hands of the kitchen steward. His duties

include:

Cleaning and organising dishes includingbuffets

Controlling inventory

Monitoring the use of machines for differentkinds of utensils like pots and crockery.

Maintaining hygiene and quality in thekitchen and different equipment used there.

Keeping a tab on breakage and missingcutlery.

A kitchen steward complements the role of a

chef and the F&B manager, helping the chef

purchase the necessary ingredients and

helping the F&B manager control the

inventory. What was previously seen as a


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menial chore now has an aura of

professionalism and technicality.

In the beginning, a kitchen steward earns a

mere Rs 3,000 a month but this increases to

Rs 7,000 when he or she becomes a

supervisor. An executive steward could earn

as much as Rs 10,000 or Rs 12,000 rupees a

month and the chief steward, whose rank is

comparable to an F&B manager and is

considered indispensable, earns between Rs

30,000-Rs 40,000 per month.

Bakery:

While it is a branch of cookery, bakery offers

many opportunities to hospitality students in

its own right. While at one point bakeries

were mostly found around hospitals,

preparing bread for sick people, they now

exist in every nook and cranny of India.

Many people start and end their day with

baked goods: bread and dessert respectively.


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Baking requires hard work, discipline and

creativity. One could specialise in many a

field like bread-baking, pastry baking, cookiebaking, demonstrating, R&D, marketing etc.

House Keeping:

The work of keeping the hotel, the rooms,

the bars, the restaruants etc. clean and

making it presentable to the guests and

ensuring facilities and comfort to them is


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handled by this department. Those

handling this department are Chief

Executive House Keeper, Floor Supervisor,Room Attendants, Linen Supervisor, etc.

Accounting Department: As a number of

transactions both cash and credit in terms

of purchase of materials and availing of

services and offering of services to the

guests are involved, there is a Finance or

Accounting department to look after all

these functions. Accounting or finance

department is provided in every standardhotel. Professionals like Cash, Cost and

Works Accountants and others belonging

to financial and commerce side are given

higher positions in this department. This

department also compiles informationrequired for budgeting, pricing of food and

services, etc. Chief Cashier also ensures

safe custody of guests, valuables deposited

with him. The guests are advised not to

keep their valuables and cash in the room.


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Security Department: To provide security

to the guests, and their belongings, and- to

the hotel itself are the main functions ofthis department. Chief Security Officer is

entrusted with the management,

supervision and coordination of the entire

staff working in this, particular

department. Security Officers/Guards are

usually retired armed personnel. They have

a distinct uniform. They work in shifts and

look after assigned areas of the hotel

premises.

Engineering/Maintenance Department:

To ensure regular and proper maintenance

of the hotel building and various machines

installed in its premises so that the hotel

functions smoothly an Engineering or

Maintenance department is also attached

to the hotel. Qualified engineers are

appointed for this work. They are

supported by necessary staff in the

electrical and mechanical departments.


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The engineers look after the boilers, hot

water supply, air-conditioning, plumbing

etc. Electricians ensure that the electricalappliances and gadgets are perfectly in

order.

Airlines:

As flying becomes cheaper and air traffic in

India grows at a rapid pace, the airline


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sector is a great option for students of

hotel management. These options include

the obvious ones such as Air hostess andStewards and also ground airport staff and

PR officers. The salaries for demestic

airlines start from around 15k and are

double for international airlines. Another

extremely exciting option is to join cruise

lines which pay a lot more than airlines.

Marketing Department: The importance of

this department is sometimes not realised

but it is an essential part of every hotel.The Sales and Marketing division study the

needs of existing and prospective clients

and develop services to suit their needs

and comforts. This can be in the form of

holiday packages among other things.

Retail Sector:


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If service sector is your calling then instead

of joining the mainstream options like

hotel managers and air hostesses, you can

opt for the retail sector. This is anotherhuge sector and you can pick an area of

your liking from malls to corporate

offices, to BPOs to even Hospitals.

Teaching:

One of the more laidback options for hotel

management students is teaching, ideal for

those who may not be able to give a lot of

time for work. One can become a lecturer


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at the Government owned IHMs in various

parts of the country or even join any

private college imparting the sameeducation.

Entrepreneurship:

Armed with a management degree, you

can even become an entrepreneur in your

own right. You can open your own

restaurant or cafe, the kind you always

wanted to go but there wasn't any. If that

is not possible right at the start up, you can

have your own consultancy firm which

advises hotels and restaurants on their

needs. Another option is having a contract

service business which organises parties

and arranges catering for events.

Abstract:

The aim of this research is to establish

students' perceptions of the hospitality

industry and, specifically, to establish the


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likelihood of the student seeking

employment in the industry after

graduating, the department which is mostattractive to the student and the level in

which the student expects work in five and

ten years after graduating. The research is

based on questionnaires distributed by

hand to 60 undergraduate hospitality

students of International College,

Silapakorn University from first to third

year. The main finding suggested that

students are quite positive about having

bachelor degree in hospitality and tourism

management, as it will be beneficial for

their career development. The results

showed that, as the degree progresses, the

students' perception of the industry

deteriorates in term of willingness to work

in tourism after graduation. The findings

also indicated that students have a distinct

preference for food and beverage

departments; top management level is


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their preference in five and ten years after

graduating; and work experience is

important factors in their hospitalitycareers. The researcher also found out that

the majority of students agreed that skill

was most important quality they should

possess.

Is a Career in Hospitality and Tourism in

Your Future?

According to the World Travel and Tourism

Council, travel and tourism accounts for 8%

of the world's jobs and has the highest

potential for growth of any

industry. International travel alone

accounts for more than 840 million tourists

annually. The economic, social and

environmental impact of tourism is

significant and vital to creating sustainable

jobs and quality of life.


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Hospitality and tourism represents a broad

range of career opportunities in industries

that include:

hotels and resorts

restaurants and commercial food service

meeting and event planning

tourism destinations and attractions

leisure, recreation and sports management

airlines, cruises and other transportation

environmentally sustainable and culturaltourism development

spa and wellness management

As a vast, dynamic and growing industry,

hospitality and tourism provides tremendous

opportunity for ambitious students who enjoy

working with people. The hospitality and

tourism industry operates in a highly competitive

environment. It is important that those seeking

careers as successful professionals develop a


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strong business foundation and customer service

skills. Graduates of hospitality and tourism

management programs are well rounded with acombination of business and life skills that are in

high demand with employers.

While hospitality and tourism has traditionally

been an industry that emphasized hands-on

experience, the competitive nature of the

business now requires a combination of

experience and higher education to build a

successful management career. To meet the

needs of the industry, hospitality and tourismprograms offered by colleges and universities

have grown rapidly in the United States. Today

programs are offered by a variety of vocational

schools, community colleges and both public and

private universities. Options range from short-term skills-oriented certificates to post-graduate

degree programs.

Aims and Scope:


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Hospitality & Societyis an international

multidisciplinary social sciences journal focusing

on academic perspectives on hospitality(however broadly conceived and applied), and

exploring hospitalitys connections with wider

social and cultural processes and structures.

Hospitality & Societyaims for a balance of theory

and application, however it is ultimately

concerned with developing theoretical

perspectives and insights related to hospitality.

The journal welcomes submissions from various

disciplines and aims to be an interactive forum

expanding frontiers of knowledge and

contributing to the literature on hospitality social

science.

Career option

Hospitality Industry is now a flourishing

industry and will be the worlds largest Industry

by the end of the year 2020. As the industry is

developing, one can find the young generation

coming up spontaneously in this industry.

Various Hospitality Management courses not


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only provide you the lucrative option of getting

prestigious jobs in different sectors of the

industry but also give you a gateway to aprestigious career and a lot of money yielding.

There are plentiful job opportunities to Hotel

Management students.

Successful students will have the opportunity

to pursue their career in management,

supervisory and operation levels in Front Office,

Food and Beverage service, Food Production,

House keeping and Marketing and Sales, etc. For

Hotel Management students have a future notonly in hotels but also in the services sector like

call centre, airline shipping, cruise lines to name

a few. They can venture into PR and corporate

communications that have just emerged in the

hospitality industry.

The hospitality industry is in constant

lookout for people who are smart,

communicative, hard working, having right

attitude, right aptitude, a passion for job and a


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good temperament should definitely opt for this

career.

To meet the changes in the competitive

business environment in the future, India would

need to double its infrastructure in the next

decade and this is a good sign for those entire

students who want to take up a career in the

hospitality industry.


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