recognition of prior learning (rpl) assessment tool...

Department of Trainingand Workforce Development

Western Australia

RPL Assessment Tool Kit

LGA40704Certificate IV in

Local Government (Planning)

First published 2010

ISBN 978-1-74205-514-5

© Department of Training and Workforce Development

All rights reserved.

Western Australian Department of Training and Workforce Development materials, regardless of format, are protected by copyright law.

Permission, however, is granted to Trainers, Assessors, and Registered Training Organisations to use, reproduce and adapt the material (third-party material excluded) for their Recognition of Prior Learning (RPL) assessment activities.

This permission is subject to the inclusion of an acknowledgement of the source. Permission does not extend to the making of copies for hire or sale to third parties, and provided it is not used for commercial use or sale. Reproduction for purposes other than those indicated above requires the prior written permission of the Western Australian Department of Training and Workforce Development.

Published by and available from

WestOne Services

1 Prospect PlaceWEST PERTH WA 6005Tel: (08) 9229 5200 Fax: (08) 9227 8393Email: [email protected]

Website: www.westone.wa.gov.au

AcknowledgementsThis resource contains Units of Competency from LGA04 Local Government Training Package LGA40104 Certificate IV in Local Government, © Commonwealth of Australia, used under the AEShareNet-FfE licence.

DisclaimerWhilst every effort has been made to ensure the accuracy of the information contained in this RPL Assessment Tool Kit, no guarantee can be given that all errors and omissions have been excluded. No responsibility for loss occasioned to any person acting or refraining from action as a result of the material in this RPL Assessment Tool Kit can be accepted by the Western Australian Department of Training and Workforce Development.

http://www.westone.wa.gov.au/

LGA40704 Certificate IV in Local Government (Planning)RPL Assessment Tool Kit

ContentsRecognition of Prior Learning (RPL) Assessment Tool Kit 7

Overview of the Recognition Process 9

PART 1Section 1 – Assessor’s Information 11

Introduction 13

Explanation of RPL documents 14

Section 2 – List of competencies in this RPL Assessment Tool Kit 15

Qualification Rules 17

List of competencies in this RPL Assessment Tool Kit 19

Units of competency covered in this RPL Assessment Tool Kit 19

Section 3 – Interview Question Bank and Recording Sheets 21

Cluster 1 – Local Government Induction 23

Cluster 2 – Specialist Planning Units (a) 33

Cluster 3 – Specialist Planning Units (b) 43

Cluster 4 – Local Government Procedures 49

Section 4 – Practical Tasks and Observation Recording Sheets 55

Practical tasks 57

Cluster 1 – Local Government Induction 61

Task 1 – Planning and prioritising work 61

Instructions for the candidate 61

Task 2 – New employee induction 62


Task 3 – Work procedures 64


Demonstration/Observation Checklist for Task 1 65

Instructions for the Assessor 65





Cluster 2 – Specialist Planning Units (a) 75

Task 4 – Planning information and building advice 75


Task 5 – Assisting with building inspections 76


Task 6 – Assess building applications 77


of 202 © Department of Training and Workforce Development 2010Version 1, January 2010








Cluster 3 – Specialist Planning Units (b) 85

Task 7 – Prepare an analysis portfolio 85


Task 8 – Prepare a GIS reference manual 86






Cluster 4 – Local Government Procedures 91

Task 9 – Compliance with legislation procedure 91


Task 10 – Development of a new policy 92






PART 2Section 5 – Candidate’s Information and Self-Evaluation Forms 97

What is Recognition of Prior Learning (RPL)? 99

How to prepare for your RPL assessment 100

The four steps in the RPL assessment process 102

Candidate’s Information Form 105

Candidate’s Employment History Form 107

Candidate’s Self-Evaluation Form 109

Candidate’s Self-Evaluation for Cluster 1 – Local Government Induction 111

Candidate’s Self-Evaluation for Cluster 2 – Specialist Planning Units (a) 115

Candidate’s Self-Evaluation for Cluster 3 – Specialist Planning Units (b) 121

Candidate’s Self-Evaluation for Cluster 4 – Local Government Procedures 125

© Department of Training and Workforce Development 2010 of 202Version 1, January 2010


Section 6 – Third-Party Report and Supporting Documentation 129

Third-Party Report 131

Supporting Documentation 133

Assessor’s Evidence Summary Sheet 135

Section 7 – Mapping of Assessment Tools 137

Mapping document for Cluster 1 139

Evidence Matrix 141


Evidence Matrix 157


Evidence Matrix 173


Evidence Matrix 181



Page intentionally blank



Recognition of Prior Learning (RPL) Assessment Tool Kit

LGA40704 Certificate IV in Local Government (Planning)This RPL Assessment Tool Kit has been developed by the Western Australian Department of Training and Workforce Development, in consultation with industry, as a resource to assist RPL Assessors by providing a set of quality assessment tools which can be used to conduct whole-of-qualification RPL. This kit also contains information which can be provided to the candidate.

This kit should be customised to suit the needs of the candidate, employer/industry or Assessor and should reflect the purpose for which it is being used.

It is recommended that, prior to using this kit for the first time, and after any modifications or contextualisation, this assessment kit be validated by the user to ensure it meets the required Australian Qualification Training Framework (AQTF) standards, relevant Training Package requirements and Registered Training Organisation (RTO) policies.

A task-based model for RPL A process for RPL has been developed that promotes holistic, task-based assessment and which focuses on relating assessment activities to actual job tasks. The intention of this model is to streamline and simplify recognition processes for prospective candidates. This RPL Assessment Tool Kit has been developed to support this task-based model.

The focus of the new streamlined holistic assessment process is to focus on demonstrated skills and knowledge, and is not reliant on documentary evidence as the main source of evidence.



Overview of the Recognition Process


Gap Training (if required)

If not ready for RPL, the candidate is to

be provided with training options.

Supporting Evidence/Third Party

Report(If required)

Issue Qualification –Statement of Attainment

By RTO

Candidate Self-Evaluation

Interview and Questioning

Demonstration/Observation of Practical Tasks

Candidate Enquiry Candidate’s Information

Form

STEP 4

STEP 3

STEP 2

STEP 1

LGA40704 Certificate IV in Local Government (Planning)Section 1 – Assessor’s Information

PART 1

Section 1

Assessor’s Information

It is important that you complete both Steps 2 (Interview/Questioning) and 3 (Practical Tasks) when completing RPL Assessment using this kit.

The RPL process is a streamlined process which does not rely solely on documentary evidence. It uses a combination of questioning, practical assessment and supporting evidence to provide evidence of the candidate’s competence.



IntroductionWelcome to the LGA40704 Certificate IV in Local Government (Planning).

This RPL Assessment Tool Kit contains 12 units of competency.

It is simply set out, with a covering comprehensive list of instructions at the front of each document, as well as covering instructions for each step of the process, as found in the notes for the Assessor and notes for the candidate.

Included in this pack are documents as follows:

Explanation of RPL documents

Information for Assessors

Qualification Rules and list of units of competency contained in this kit

Units of competency separated into clusters/skill sets for assessment

Tool Kits for each cluster/skill set, in order:

► Interview Question Bank and Recording Sheets

► Practical Tasks and Observation Recording Sheets

Candidate information:

► Self-Evaluation Forms for all clusters/skill sets

Mapping documents for all units in this kit.



Explanation of RPL documents

a) Interview Question Bank and Recording Sheets (Section 3): The interview question bank is the second stage of the process, in which the Assessor and the candidate confirm the knowledge by discussing a series of questions. Each of these questions includes a series of Key Points which may assist the Assessor in guiding the discussions.

b) Practical Tasks and Observation Recording Sheets (Section 4): These tools are designed to guide the Assessor and candidate through a workplace observation, proving the candidate’s ability to conduct the specific tasks and skills required for recognition of competency in the particular area.

c) Candidate’s Information and Self-Evaluation Forms (Section 5): This document is for the candidate to assess their suitability for RPL process, by asking them to consider each of the points and assessing their ability against the task. It has been broken into smaller skill groups, clustering like activities together to enable ease of completion. It is then reinforced by the candidate’s supervisor’s comments, both against tasks and as a summary for each group. This serves as third-party validation of the candidate’s claims.

d) Third-Party Report and Supporting Documentation (if applicable) (Section 6): The third-party verification report is provided for referees, for example the supervisor, to confirm the candidate’s skills and experience in the qualification/occupation. This is particularly useful in addressing employability skill requirements. It is important to note that third-party reports are not always available and that Assessors use their professional judgement to determine if this is a requirement.

e) Mapping document (Section 7): This tool demonstrates how each of the documents reflects the units of competency in the particular cluster.


LGA40704 Certificate IV in Local Government (Planning)Section 2 – List of competencies in this RPL Assessment Tool Kit

Section 2

List of competenciesin this

RPL Assessment Tool Kit



Qualification Rules

LGA40704 Certificate IV in Local Government (Planning)The following information has been extracted from LGA04 Local Government Training Package published by Australian Training Products Ltd, 2004.

The Certificate IV in Local Government (Planning) reflects the role of employees in Local Government, who perform a broad range of skilled applications, including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provide some leadership and guidance to others in the application and planning of the skills.

Requirements

Successful completion of a total of 12 units of competency, including:

a minimum of four common pool units

a minimum of five units from the specialist planning pool.

Note:The candidate will need to successfully complete all four unit clusters contained within this tool kit to attain the LGA40704 Certificate IV in Local Government (Planning).



List of competencies in this RPL Assessment Tool KitThis section identifies the common pool units and specialist planning units required for this qualification.

As a result of consultation with industry representatives, these units have been grouped into clusters that represent the way work is undertaken in the local government (planning) field.

Units of competency covered in this RPL Assessment Tool Kit

Note: All clusters need to be completed to qualify for this award.

Cluster 1 – Local Government Induction

Unit Code Unit Title Common/Specialist/Elective

LGACORE102B Follow defined OHS policies and procedures Common

LGACORE103B Provide service to local government customers Elective

LGACORE104B Work effectively in local government Common

LGACORE105B Work with others in local government Common

Cluster 2 – Specialist Planning Units (a)


LGAPLEM403A Attend requests for building and planning information and advice

Specialist

LGAPLEM405B Provide assistance in carrying out building inspections

Specialist

LGAPLEM401B Undertake assessments of domestic scale building applications

Specialist

LGAPLEM402B Assess minor applications for use or development

Specialist

Cluster 3 – Specialist Planning Units (b)


LGAPLEM406B Analyse the natural and built environment Specialist

LGAPLEM404A Prepare and present geographic information systems data

Elective

Cluster 4 – Local Government Procedures


LGAGOVA410B Monitor council procedures to ensure compliance with relevant legislation

Common

LGACOM603B Develop, implement and review policies and procedures

Elective


LGA40704 Certificate IV in Local Government (Planning)Section 3 – Interview Question Bank and Recording Sheets

Section 3

Interview Question Bankand

Recording SheetsThis section contains questions the Assessor may ask the candidate while documenting their conversation during the RPL interview.

Assessor’s InstructionsIt is not intended that every question for each competency be asked or discussed during the conversation. Only questions related to those competencies that the initial documentary review has failed to fully address are required.

Each question provides key points to look for in the candidate’s responses. You may wish to use these key points to formulate questions of your own, contextualise, or rephrase the suggested questions to suit the candidate’s particular work situation.

On the Recording Sheets, place a tick next to each key point as it is addressed by the candidate during the conversation. By doing this, you are recording what you have heard the candidate say during the interview.

Use the Assessor’s Comments section next to each question to provide further details about the context of the discussion or other key points and examples the candidate has discussed that may be relevant in confirming competency.

It is important to remember that the notes taken during the questioning interview are important evidence and should be retained as part of the candidate’s assessment records.



Interview Question Bank and Recording Sheets


Assessor’s Instructions

The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview, ensuring that the candidate addresses the key points identified for each question.

These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills.

It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements.

Record of interview

Candidate’s name

Assessor’s name

How/where was the interview conducted?

Interview only qAt an RTO’s premises q Name:

In the workplace q Name:




Candidate’s name

Units of competencyLGACORE102B Follow defined OHS policies and proceduresLGACORE103B Provide service to local government customers

Units of competencyLGACORE104B Work effectively in local governmentLGACORE105B Work with others in local government

Questions relating to Cluster 1 Yes No Assessor’s comments

1. Where does local government sit in the structure of government in Australia?Key Points: Commonwealth, State, local.

q q

2. What are some of the main responsibilities of local governments and the services they provide?Key Points: maintain local roads, rubbish collection, maintain parks, control building and development, provide public/environmental health services, animal control, libraries, recreation facilities.

q q

3. What documents assist you to understand the role and functions of your local government and your personal responsibilities and duties within it?Key Points: Strategic Plan, Annual Business Plan; policies and procedures, organisational chart, position description, code of conduct.

q q

4. If you are given a task that falls outside of your responsibilities, what do you do?Key Points: relevant procedures/protocols.

q q

5. What are councillors (elected members) and how are they appointed?Key Points: representatives of community, elected by ratepayers, ward structure.

q q

6. What is the role of councillors (elected members)?Key Points: provide leadership to the community, provide resources (annual budgets), provide strategic and policy direction, make decisions.

q q




Candidate’s name




7. Where would you find the rules that govern your relationship with your council/councillors? Give an example of a rule that governs your relationship.Key Points: code of conduct, policies and procedures.

q q

8. How is your local government structured?Key Points: council, CEO, divisions (exec managers or directors), business units (managers).

q q

9. What information can you obtain about your local district and where would you find it?Key Points: ABS statistics, council website, local planning strategy, community directory.

q q

10. How is workplace safety managed and promoted in your local government?Key Points: OHS committee, safety reps, OHS noticeboards, toolbox meetings,

q q

11. What documents provide you with information about workplace safety and your responsibilities for safety as an employee and where would you find them?Key Points: OHS policies, WorkSafe guidelines, JSAs, MSDS, OHS noticeboard, OSH Act & regs.

q q

12. What are the hazards in your work area and how do you protect yourself and your colleagues from those hazards?Key Points: ID three types hazard – hierarchy of controls.

q q

13. If you identify a hazard, what action should you take?Key Points: workplace procedures for hazard reporting, rectify hazard.

q q




Candidate’s name




14. Explain what you would do to respond to a chemical spill in your workplace?Key Points: workplace procedures.

q q

15. How can you contribute to promoting safety in your workplace?Key Points: safety rep, raise issues, report hazards.

q q

16. What policies and procedures must you adhere to when performing your work?Key Points: OHS, EEO, Fit for Work.

q q

17. What safety signs and symbols are in your workplace and what do they mean?Key Points: candidate to provide examples – exits, fire appliances, first aid, PPE.

q q

18. Where would you find the instructions for safe handling and use of a hazardous substance?Key Points: MSDS, product label, Poisons Information line.

q q

19. When asked to complete a new and unfamiliar task, what document should you consult for advice on how to complete that task safely and efficiently?Key Points: JSAs.

q q

20. What sorts of records must you make or use in your job?Key Points: may include photos, reports, plans, emails, meeting minutes.

q q

21. Where and how are records kept in your local government?Key Points: hard-copy files, electronic records management system.

q q




Candidate’s name




22. What are the consequences of not maintaining proper records?Key Points: personal liability, inefficiency, lost corporate knowledge, wasted time.

q q

23. How do you maintain confidentiality?Key Points: observe policies and procedures.

q q

24. What are the potential consequences of not maintaining confidentiality?Key Points: litigation, bad publicity, personal liability.

q q

25. Explain one rule in your local government’s employee code of conduct and provide an example of how you ensure your behaviour complies.Key Points: candidate to explain.

q q

26. Provide some examples of bullying behaviour and the effects that it can create.Key Points: initiations, aggression, unreasonable deadlines, taunts, ill health, low morale, loss of productivity, mistakes.

q q

27. If you had a grievance at work, where could you obtain advice to help you resolve your grievance?Key Points: grievance procedure, Equity Officer network, HR advisor, employee assistance program.

q q

28. On what grounds is it illegal to discriminate against a person?Key Points: race, sex, marital status, pregnancy, family status, religion, age, disability, sexuality.

q q




Candidate’s name




29. What does workplace harassment mean and how do you ensure that your behaviour complies with legislation?Key Points: continued and deliberate unfair, unjust or abusive treatment of an individual at work by one or more co-workers, supervisors, managers or customers it can be sexual, racial, religious etc based. Workplace policy, Acts and Legislation.

q q

30. What do you do to ensure you understand what needs to be done when commencing a task?Key Points: question, summarise, refer JSAs, refer procedures manual.

q q

31. How do you monitor your workload and ensure that you are able to meet expectations?Key Points: work plans, prioritisation, scheduling, job sheets.

q q

32. What are some of the factors that can affect your ability to complete a task? Explain the measures you take to control their impact.Key Points: weather, time, knowledge/skills, costs, personnel available, equipment.

q q

33. How is your work performance assessed? Who assesses your work and how do you ensure it complies with workplace standards?Key Points: performance reviews, KPIs, agreed goals, benchmarks.

q q

34. Describe how you would typically resolve problems with colleagues. If you could not resolve a problem alone, whom would you gain assistance from?Key Points: grievance procedure.

q q




Candidate’s name




35. How do you seek assistance at work? Whom do you normally approach and how do you ask for their assistance?Key Points: procedures manual, colleagues, supervisor.

q q

36. Who are your customers and how do you communicate with them?Key Points: external and internal, face-to-face, phone, email, letter, notices, adverts, newsletters.

q q

37. How do you ensure that you understand the needs of your customer?Key Points: listening, questioning, summarising.

q q

38. What are some of the barriers to communicating with your customers and how do you overcome them?Key Points: language, jargon, acronyms.

q q

39. Give an example of two different workplace relationships and how you adjust your communication style to make it appropriate to each relationship?Key Points: May include colleague, supervisor, subordinate, external customer.

q q

40. How do you assist colleagues to work effectively?Key Points: coaching, co-operation, communicating.

q q

41. When would you coach another colleague and how would you go about it?Key Points: new to job/task, when asked for help, coaching continuum – teaching/guiding.

q q




Candidate’s name




42. Explain how your team resolves work–related problems.Key Points: team meetings, cooperation.

q q

43. How do you ensure public safety when carrying out your job?Key Points: JSAs, procedures, risk assessment.

q q

44. What types of disability do you need to consider when providing a service?Key Points: physical, mental, sensory.

q q

45. How are people with disabilities taken into account when doing your job?Key Points: DAIP.

q q

46. How does your local government deal with complaints?Key Points: complaints procedure.

q q

47. What assistance can your department offer customers (internal and external)?Key Points: candidate to explain from own work area.

q q

48. What costs are involved in providing that service?Key Points: schedule of fees and charges.

q q

49. How do you ensure the information you give to customers is accurate and timely?Key Points: verify written sources.

q q




Candidate’s name




50. How do you obtain customer feedback?Key Points: suggestion boxes, complaints, feedback forms, first hand.

q q

51. What do you do with the customer feedback you receive?Key Points: complaints procedure, self-reflection.

q q

52. What approach do you use with difficult customers?Key Points: procedures/guidelines, empathy, ID problem.

q q

53. What are Council’s procedures for dealing with difficult customers?Key Points: candidate to explain.

q q

54. What does ‘sustainable energy practice’ mean to you and how does the way you work contribute to this?Key Points: renewable resources, environmental impacts.

q q

55. How can you contribute to environmental sustainability in your workplace?Key Points: work practices, materials.

q q

56. What sorts of environmental risks could be created in your workplace?Key Points: contamination/degradation/habitat loss – water, air, land.

q q

57. How are those environmental risks managed in your workplace?Key Points: workplace procedures, work practices, facilities.

q q




Candidate’s name




58. What training activities have you participated in over the last 12 months and how have they contributed to your performance in your job role?Key Points: candidate to provide example.

q q

59. Describe a recent change in your workplace and how that has affected how you perform your job.Key Points: candidate to provide example.

q q

60. What are the ways that you can make suggestions for improvements in your workplace?Key Points: suggestion box, raise issues at team meetings, talk to supervisor, write a report with recommendations.

q q




Candidate’s name



Additional notes from conversation

Assessor’s signature Outcome(Please circle)

S(Satisfactory)

NYS(Not Yet Satisfactory)

Assessor’s name Date









Record of interview

Candidate’s name

Assessor’s name







Candidate’s name

Units of competencyLGAPLEM403A Attend requests for building and planning information and adviceLGAPLEM405B Provide assistance in carrying out building inspections

Units of competencyLGAPLEM401B Undertake assessments of domestic scale building applicationsLGAPLEM402B Assess minor applications for use or development


1. How do you familiarise yourself with the types of building and planning service requests that are within the jurisdiction of your area?Key Points: legislation, department procedures manual.

q q

2. How do you know to whom to refer service requests not within the jurisdiction of your area?Key Points: management discussions, procedures manual, knowledge of legislation, organisational structure roles and responsibilities.

q q

3. How do you ensure a service request satisfies statutory requirements?Key Points: knowledge of legislation, use of checklist.

q q

4. What types of service requests can be satisfied on the spot – and what types take more time to respond to?Key Points: candidate to review types of requests.

q q

5. Where would you go to obtain research for different types of service requests?Key Points: internet, council records management system, geographic information system, management discussions and meetings, council meeting minutes, local planning strategies, local planning scheme, local planning and building policies, Building Code of Australia, Residential Design Codes.

q q

6. In researching a service request, under what circumstances would you need to consult another authority?Key Points: complexity of request, consideration of impacts.

q q




Candidate’s name




7. What factors should you consider when responding to a service request (in written form and verbally)?Key Points: candidate to discuss example of request response.

q q

8. How do you present your response to ensure the need for follow-up action is minimised?Key Points: communication techniques used, example of request response, checklists, information pamphlets.

q q

9. What review process are your responses required to go through prior to being issued?Key Points: candidate to discuss review process requirements.

q q

10. How do you record and store the advice provided?Key Points: document filing, electronic storage, personal details storage.

q q

11. What are the different types of building inspections undertaken by your council?Key Points: candidate to list inspection types.

q q

12. What are the requirements for registering and storing building applications?Key Points: data entry, document filing, electronic storage, schedule of fees.

q q

13. How do you ensure the content of building applications complies with statutory and other requirements?Key Points: knowledge of legislation, design codes and council policy, use of checklist, review of drawings and documentation.

q q




Candidate’s name




14. Under what circumstances would you need further information from the applicant?Key Points: candidate to provide an example.

q q

15. Under what circumstances would you need to contact an external authority for further information?Key Points: candidate to provide an example.

q q

16. What are the requirements for issuing a building permit?Key Points: stamping, document filing, electronic storage, provision of information to applicant.

q q

17. How do you monitor the buildings that require inspection?Key Points: inspection schedule.

q q

18. How do you know what aspects of a building require inspection?Key Points: review of building documentation, knowledge of legislation and codes, non-compliance notification.

q q

19. What steps are involved in conducting an inspection?Key Points: candidate to go through steps for arranging, conducting and following up an inspection.

q q

20. Why is it important to consult with on-site personnel when conducting an inspection?Key Points: technical understanding, communicate remedial action.

q q




Candidate’s name




21. What are the key features of an effective inspection report?Key Points: concise, clear, timely.

q q

22. Under what circumstances would you issue a non-compliance notice?Key Points: knowledge of legislative requirements, codes, council policies.

q q

23. What is the process for the issuance of non-compliance notices?Key Points: candidate to discuss example.

q q

24. What are the requirements for recording and storing inspection outcomes?Key Points: document filing, electronic storage, provision of information to applicant.

q q

25. When is it appropriate for the final inspection certificate to be issued?Key Points: review process, rectification of non-compliances.

q q

26. What other authorities must be informed once the certificate has been issued?Key Points: candidate to discuss process for finalisation of documentation.

q q

27. How do you familiarise yourself with the different building applications required by your council?Key Points: legislation, department procedures manual.

q q

28. How do you conduct a pre-application meeting with potential applicants in relation to a domestic building application?Key Points: local planning documents, meeting agenda, meeting notes.

q q




Candidate’s name




29. What legal and council requirements must you adhere to when conducting your meeting?Key Points: relevant legislation, council policies and procedures.

q q

30. What documents and information must be collected at the meeting?Key Points: application documentation, applicant particulars.

q q

31. How is an initial site inspection carried out?Key Points: checklist, liaison with site staff, communication with applicant, plans, aerial photograph.

q q

32. What method do you use to inform adjoining property owners of a proposed domestic-scale building application?Key Points: written documentation, council policy requirements.

q q

33. What documentation is required by your council to lodge a domestic-scale building application?Key Points: relevant forms, building plans, drawings and designs.

q q

34. What compliance requirements are assessed for a domestic-scale application?Key Points: legislation, department policies and procedures, special conditions and codes for the area.

q q




Candidate’s name




35. Under what circumstances would you obtain specialist advice in relation to a domestic-scale application?Key Points: complexity of matter, legislative requirements, potential non-compliance issues, protect council interests, affects interests of another agency.

q q

36. What other groups/authorities are required to assess a domestic-scale application? How do you ensure you work effectively with them?Key Points: govt departments, other council departments, utility authorities; meeting agenda, clear communication, development control unit.

q q

37. What are the requirements for recording the decisions made by other authorities in relation to the domestic-scale application process?Key Points: formal records of conversations, written documentation, timeframes for communication.

q q

38. What are some of your council’s standard conditions of approval? How are applicants informed of the conditions?Key Points: council policies and procedures, written documentation, approval form.

q q

39. How have you familiarised yourself with the appeals (application for review) process?Key Points: candidate to discuss appeals process; review of previous meeting minutes, awareness of legislative requirements, State Administrative Tribunal procedures.

q q

40. What process do you use to obtain expert advice and representation in relation to an appeal?Key Points: research, manager discussions, preferred suppliers and contacts.

q q




Candidate’s name




41. What reporting is performed on the appeals process?Key Points: reporting systems and storage, formal documentation.

q q

42. What are the record-keeping requirements in relation to appeals?Key Points: reporting systems and storage, formal documentation.

q q

43. What types of minor applications do you receive at your council?Key Points: candidate to provide two examples of applications received.

q q

44. How do you conduct a pre-application meeting with potential applicants in relation to a minor application?Key Points: local planning documents, meeting agenda, meeting notes, informal only in WA.

q q

45. What are the rights and responsibilities of applicants and how do you advise them what they are?Key Points: pre-application interviews, questions and answers, contact details, advice notes on relevant forms.

q q

46. Who could be affected by a minor development? How may they be affected and how are they informed of planning applications?Key Points: past history documentation, written communication, impact analysis.

q q

47. What period of time do affected parties have to comment on a minor application to council?Key Points: legislative requirements and council procedures.

q q




Candidate’s name




48. What process do you use to assess a minor application for use or development?Key Points: checklists, council procedures manual, legislation.

q q

49. What process do you use to provide notification of, or advertise, minor applications?Key Points: legislative requirements, signs on site, direct mail, notice in newspapers.

q q

50. What is involved with a non-statutory referral?Key Points: candidate to provide two examples of referrals.

q q

51. What role do referral authorities have in assessing minor applications for use or development?Key Points: candidate to use the examples provided above.

q q

52. What is involved in a negotiation with an applicant who’s lodged a minor application for use or development?Key Points: candidate to describe a recent negotiation; reference to council policy.

q q

53. How are applicants made aware of special conditions for minor applications for use or development?Key Points: written communication and documentation, use of checklists, clarity of conversations.

q q

54. What is meant by good principles of neighbourhood design?Key Points: candidate to provide examples of principles and action taken when principles were not met.

q q




Candidate’s name




55. How do you ensure fairness and clarity in providing advice of minor use application or refusal?Key Points: communication style, fairness and equity, consideration of all issues, standard conditions/reasons for refusal.

q q

56. How is an applicant informed of the result of their minor application?Key Points: written communication, council policies.

q q




Candidate’s name





S(Satisfactory)











Record of interview

Candidate’s name

Assessor’s name







Candidate’s name

Units of competencyLGAPLEM406B Analyse the natural and built environmentLGAPLEM404A Prepare and present geographic information system data


1. Describe where you would search and what information you require to analyse the natural built environment?Key Points: site inspections, building plans;where – GIS, local planning strategy, govt agency websites, aerial photography, ABS census;what – landform, land use, constraints, opportunities, traffic, socio-economic demographics;

q q

2. Once information is gathered, how do you use it to identify issues that may impact the natural built environment?Key Points: candidate to discuss the process they use to analyse information gathered;opportunities and constraints mapping.

q q

3. What are some current economic, social and environmental issues your council is dealing with?Key Points: candidate to provide an example in each area.

q q

4. What methods do you use to capture primary data?Key Points: surveys, questionnaires, observations, traffic classifiers, site inspections.

q q

5. What process would you use to develop a questionnaire or survey to collect primary data?Key Points: candidate to provide an example of a process used.

q q

6. What agencies does your council liaise with to collect primary data?Key Points: govt departments, other councils.

q q




Candidate’s name



7. How does your council store data?Key Points: council policies and procedures, records management system, GIS.

q q

8. How do you ensure the objectives of research are clearly defined prior to commencement?Key Points: meetings, SMART objectives, manager approval.

q q

9. How do you evaluate data for relevance and validity?Key Points: research requirements, source of data, currency of data.

q q

10. How has your analysis of a natural or built environment been used to develop options for future action?Key Points: candidate to provide an example of a local planning strategy; determination of development applications, structure plans, local planning scheme amendments.

q q

11. Why is it important to state and justify assumptions made in analysis of research information?Key Points: candidate to provide an example to illustrate response community accountability; decisions subject to appeal.

q q

12. When have you identified trends after analysing primary data?Key Points: candidate to provide two examples – development of local planning strategy, assessing scheme amendment proposals.

q q




Candidate’s name



13. What factors determine the format, style and structure you use to present the findings of your analysis?Key Points: complexity of data, volume of data, audience, access to technology, timeframe permitted, legislative requirements, council policies and procedures.

q q

14. How are reports and other documentation you have prepared checked for accuracy?Key Points: candidate to provide an example of the process used, referring to council requirements.

q q

15. What are your council’s requirements regarding the distribution of report findings?Key Points: council policies, confidentiality requirements, review process prior to release, version control, legislative requirements.

q q

16. What do you do to obtain feedback on the reports you have written?Key Points: interviews, questionnaires, surveys, public consultation (advertising) process.

q q

17. How do you ensure GIS data is presented in accordance with customers’ requirements?Key Points: customer needs analysis, initial discussion, standard questions, consideration of presentation types.

q q

18. What factors should you consider when deciding on a medium and presentation method for GIS information?Key Points: content of data, format, hardware available, intended use of output, other user requirements.

q q




Candidate’s name



19. What data elements would be relevant for the various types of presentations?Key Points: candidate to link various presentation types to data elements required.

q q

20. How have you effectively used software to prepare and present GIS data?Key Points: knowledge of current software packages, extent of use, incorporation into presentation method.

q q

21. How have you developed procedures for configuring or formatting data into compatible formats?Key Points: candidate to provide an example.

q q

22. How would the format in which GIS data is presented change in keeping with user requirements?Key Points: candidate to provide examples of user requirements and different formats utilised for each.

q q

23. How do you ensure GIS information is presented in an attractive, informative and useable manner?Key Points: candidate to provide an example of a presentation made, specifying what they did to ensure the message was received and user requirements met.

q q

24. How do you ensure your presentation of data is in compliance with Australian Standards?Key Points: knowledge of standards, continuous education and development.

q q




Candidate’s name



25. What are your council’s requirements regarding the quality of presentation of information?Key Points: council policies, quality standards.

q q

26. How do you obtain customer feedback on the quality of your information and presentations?Key Points: evaluation forms, feedback interviews, questionnaires, customer surveys.

q q

27. What process do you use for resolving any areas of dissatisfaction as advised from customer feedback?Key Points: analysis of feedback for trends, register of issues, establish action items, communication with customers.

q q

28. How do you ensure you continuously improve the standard of your data preparation and presentation?Key Points: goal setting, development plan.

q q





S(Satisfactory)











Record of interview

Candidate’s name

Assessor’s name







Candidate’s name

Units of competencyLGAGOVA410B Monitor council procedures to ensure compliance with relevant legislationLGACOM603B Develop, implement and review policies and procedures


1. Why is it important to document council procedures?Key Points: compliance with legislative requirements, code of conduct, standardise work practices.

q q

2. What is the process you use to ensure council procedures reflect changes in legislation?Key Points: contact with legal dept, use of document control, manager review and approval.

q q

3. What do you do to stay abreast of changes to legislation?Key Points: attend briefings, updates or seminars; legislation bulletins, contact with legal dept.

q q

4. How do you ensure staff are kept informed about relevant legislation?Key Points: staff training/briefings, internal communication techniques such as email and newsletters.

q q

5. How do you ensure that the knowledge base within the organisation is maintained in relation to significant legislation?Key Points: succession planning, document management system, legal contacts.

q q

6. How do you ensure compliance with all work procedures?Key Points: use of checklists, manager review, auditing processes.

q q

7. What process do you use to identify required changes to procedures?Key Points: candidate to provide an overview of the process used.

q q




Candidate’s name



8. What is the approval process for the updating of procedures, and how are updates communicated to staff?Key Points: candidate to describe approval and communication process; communication should include staff briefings, internal email, meetings etc.

q q

9. What is the process for checking whether all legislative requirements have been implemented?Key Points: internal audits, checklists, external audit certification.

q q

10. What is the process for rectifying a breach of legislation?Key Points: candidate to provide an example identifying a breach, what their involvement was in identifying the breach and how it was resolved.

q q

11. How do you determine whether there is a need for a policy or procedure in your work area?Key Points: complexity of area, regulatory requirements, number of staff affected.

q q

12. How do you identify the objectives of a policy or procedure?Key Points: need for regulatory compliance, improved internal controls.

q q

13. What is the process used to keep policies and procedures up to date?Key Points: regular reviews, knowledge of changes to legislation, document control.

q q




Candidate’s name



14. What consultation process do you use to provide key stakeholders with policy development information?Key Points: candidate to provide details of stakeholder groups affected and the consultation process used for each group.

q q

15. What process do you use to draft and issue new policies and procedures?Key Points: knowledge of council requirements, organisational objectives, relevant legislation, manager review, stakeholder consultation.

q q

16. Why is it important to include information gathered from the consultation process in any policies or procedures drafted?Key Points: stakeholder buy-in, increased likelihood of compliance.

q q

17. What are some of the challenges in implementing new policies and procedures?Key Points: integration with existing policies and procedures, change management, communication to employees.

q q

18. What are some ways of informing employees of the requirements of new policies and procedures?Key Points: candidate to provide examples of education and training techniques.

q q

19. How do you know whether a policy or procedure is meeting its objectives?Key Points: feedback obtained, post-implementation audit results.

q q




Candidate’s name



20. What are some ways of receiving feedback on the outcomes of policy/procedure implementation?Key Points: meetings with employees, surveys, questionnaires, audits.

21. How do you identify and rectify problems with policies and procedures?Key Points: candidate to provide an example of a problem, saying how they identified it, and what they did to rectify it (eg modify the procedure to address the issue).




Candidate’s name




S(Satisfactory)




LGA40704 Certificate IV in Local Government (Planning)Section 4 – Practical Tasks and Observation Recording Sheets

Section 4

Practical Tasksand

ObservationRecording Sheets

This section contains practical assessment tasks that the candidate will complete to assist you in determining the candidate’s skills and knowledge.

Assessor’s InstructionsUse the Observation Recording Sheets for each of the practical tasks to document the skills and knowledge demonstrated by the candidate in completing each of the required tasks.

These practical tasks may be modified to suit the context of the candidate’s workplace, job role or their work environment.

Not all tasks need to be completed by the applicant. The Assessor should select only those tasks that will provide the required evidence to prove competency by the candidate.

For a whole qualification it may be necessary to perform all tasks.

It is important to remember that the notes made by the Assessor during the observation of the practical demonstration are important evidence and should be retained as part of the candidate’s assessment records.

.



Practical tasksWhile performing the various practical tasks, it is important that the principles of Occupational Health and Safety, and workplace safety requirements be met at all times.

Assessors need to ensure that the specifications for materials/resources used in the practical tasks are consistent with those in the critical aspects of evidence. (Refer to the Mapping of Assessment Tools document for more information.)


Task 1 – Planning and prioritising work

The candidate is to compile a ‘to do’ list of tasks for the day indicating, for each task, priority, estimated time to complete, resources required and referrals required. The ‘to do’ list is to include Tasks 2 and 3 for this cluster (see below). Tasks are to then be transferred to a work schedule for the day.

Task 2 – New employee induction

The candidate is to provide a new employee (the assessor) with a first-day induction to the workplace. The candidate is to produce a checklist of items to be addressed and conduct the induction which should include OHS issues, organisation roles and responsibilities, and policies and procedures.

Task 3 – Work procedures

The candidate is to demonstrate how they work in accordance with their workplace policies and procedures and maintain cooperative working arrangements.




Task 4 – Planning information and building advice

The candidate is to maintain a record of requests received for building planning information and advice over the next six weeks. The record is to contain (but not be limited to): the nature of each request, how the request was received, the research required to prepare a response and time actually taken to respond.

Task 5 – Assisting with building inspections

The candidate is to select two recent building applications (in which they have been or are currently involved) where an inspection was required. In each case, the candidate is to prepare a portfolio of all relevant documentation for the proposed building and provide written detail of the review processes undertaken to determine that an inspection was required and of the inspection process.

Task 6 – Assess building applications

The candidate is to develop a checklist to assist with the assessment of building applications. The checklist should cover the entire assessment process, from pre-application meetings, to communication with applicants and external authorities, approval decisions, appeals hearings etc. The candidate will then be required to use the checklist to conduct an assessment of an application they are involved with.


Task 7 – Prepare an analysis portfolio

The candidate is to prepare a portfolio documenting a project they have worked on requiring them to analyse, interpret and present findings in relation to either the natural or built environment. The portfolio should contain information on the analysis process, research and analytical techniques used and validation of findings. A summary of the presentation should also be provided to demonstrate the success of the project.

Task 8 – Prepare a GIS reference manual

The candidate is to develop a GIS reference manual which could be used to assist others working with or using GIS information. The guide should be in a format suitable to be used as a source of information or a step-by-step instruction and should include all necessary background, procedures and regulatory requirements.




Task 9 – Compliance with legislation procedure

The candidate is to collect information regarding a new procedure introduced into the workplace to reflect a change in legislation. Details on the procedure should be evidenced through a portfolio which documents how the procedure was implemented, focusing on the candidate’s specific roles and responsibilities.

Task 10 – Development of a new policy

The candidate is to describe the process used for developing a new policy, collecting a portfolio of evidence. Details should include the work undertaken for each step in the policy development. In particular, the candidate should address the consultation processes used to ensure the policy was relevant and effective.




Task 1 – Planning and prioritising work

Instructions for the candidate

Outline of task

For this task, you will be required to compile a ‘to do’ list of tasks for the day, showing:

the tasks

priority of each task (low, medium or high)

estimated time to complete each task

resources and information required to complete each task and

whom you need to talk to or gain information from to complete the task.

The ‘to do’ list is to include Task 2 for this cluster (see next page). Tasks are to then be transferred to a work schedule for the day. The work schedule is to show the timetable for completing the tasks on the ‘to do’ list and allocation for other scheduled activities such as breaks and meetings.

You will be assessed on your ability to:

apply a realistic time for completing tasks

apply an appropriate priority to tasks and

accurately assess the resources, assistance and information you require to complete tasks.




Task 2 – New employee induction


Outline of task

For this task, you will be required to:

1. Produce a first-day induction checklist for new employees, covering organisational structure, roles and responsibilities, OHS issues, emergency response procedure, code of conduct, workplace standards and policies and procedures.

2. Using the checklist you have produced, you are to provide a new employee (the assessor) with a first-day induction of your workplace.


demonstrate your understanding of the structure of the local government and the role and responsibilities of each department and the services that each provides

demonstrate knowledge of the relationship between staff and the Elected Members

demonstrate knowledge of the extent of the local government area, major land uses and communities

demonstrate your understanding of the employee code of conduct and policies that define other workplace standards and requirements

locate and refer to workplace policies and procedures

demonstrate safety awareness

identify and report workplace hazards

show the location of safety equipment such as fire extinguishers, fire alarms, evacuation plans, first aid cabinets

demonstrate knowledge of evacuation and emergency response procedures



demonstrate knowledge of the organisation and role of the OHS committee and the identity of the relevant safety representative

demonstrate knowledge of records management and other business information systems and

refer the new employee to relevant workplace policies and procedures.




Task 3 – Work procedures


Outline of task

For this task, you will be required to complete tasks in accordance with the work schedule completed in Task 1.


follow workplace policies and procedures

demonstrate effective communication with colleagues and customers and contribute to team effectiveness

understand customer needs

solve problems and make decisions

manage your time effectively

contribute to environmental sustainability and

manage environmental risks.



Demonstration/Observation ChecklistCluster 1 – Local Government InductionTask 1 – Planning and prioritising work

Candidate’s name

Assessor’s name

Supervisor’s name(if applicable)

Work activity Compile a ‘to do’ list and work schedule for a day.

Cluster 1 – Core units of competency

LGACORE102B Follow defined OHS policies and proceduresLGACORE103B Provide service to local government customersLGACORE104B Work effectively in local governmentLGACORE105B Work with others in local government

Assessment location

Date of demonstration Time

Instructions for the Assessor

The candidate is required to compile a ‘to do’ list of tasks for the day, showing:

the tasks

priority of each task (low, medium or high)

estimated time to complete each task

resources and information required to complete each task and

whom they need to talk to or gain information from to complete the task.

The ‘to do’ list is to include Task 2 for this cluster.

The candidate is to then transfer the tasks to a work schedule for the day. The work schedule is to show the timetable for completing the tasks on the ‘to do’ list and allocation for other scheduled activities such as breaks and meetings.

Resources required for this task

Task 2 instructions

‘to do’ list template

work schedule template




Candidate’s name

During the demonstration or observation of skills, did the candidate do the following?

Is behaviour observed? Assessor’s Notes

Yes No

1. identify all the tasks to be completed q q2. demonstrate how priorities were determined q q3. demonstrate an understanding of the needs of the customer for each task q q4. accurately estimate the time required to complete tasks q q5. accurately determine the resources and information required q q6. identify whom in the organisation would need to provide assistance to complete each

task q q

7. demonstrate effective management of their work q q8. provide contingency in their work schedule for urgent unscheduled tasks q qAssessor’s general comments/observations:

Assessor’s nameOutcome(Please circle)

S(Satisfactory)

NYS(Not Yet Satisfactory)Assessor’s signature

Candidate’s signature Date




Candidate’s name



Yes No



Demonstration/Observation ChecklistCluster 1 – Local Government Induction

Task 2 – New employee inductionCandidate’s name

Assessor’s name


Work activity Conduct a workplace induction for a new employee.


LGACORE102B Follow defined OHS policies and proceduresLGACORE103B Provide service to local government customersLGACORE104B Work effectively in local governmentLGACORE105B Work with others in local government

Assessment location



The candidate is to compile a checklist of items to be addressed in inducting a new employee (the assessor) into the organisation on their first day. The candidate may use an existing organisation checklist where available and add items as deemed appropriate by the candidate.

The candidate is to then conduct the induction, which is to include, addressing:

OHS issues and emergency response procedure

roles and responsibilities of different people and departments

policies and procedures and

location of key facilities, people and resources.

The candidate is to be prepared to answer any questions that the new employee (the assessor) may ask to clarify any issues relating to the organisation and its policies and procedures.


new employee induction checklist

access to policies and procedures

employee’s workplace







Yes No

1. identify and show the location of different departments and explain their main roles and responsibilities and the services (internal and external) provided q q

2. demonstrate the extent of the local government area and provide an overview of the major land uses and community profile q q

3. refer you to the employee code of conduct and explain the relationship between staff and elected members q q

4. refer you to other documents that specify workplace standards and policies such as Fitness For Work, OHS, Loss of Drivers Licence, Equal Opportunities, Grievance Procedure

q q

5. identify the location of OHS noticeboard, fire alarms, fire-fighting equipment, first aid cabinet q q

6. explain building evacuation procedures and show the evacuation routes and the location of the muster point q q

7. demonstrate and explain the use of the hazard report form and incident/accident report form q q

8. identify and explain how to contact first aid officers, safety representatives and equity officers q q

9. explain record-keeping responsibilities and records management system q q10. provide an overview of the business systems used by the local government and how

and when training in those systems will be provided q q





Assessor’s general comments/observations:


S(Satisfactory)






Task 3 – Work proceduresCandidate’s name

Assessor’s name


Work activity Complete work tasks in accordance with work schedule.


LGACORE102B Follow defined OHS policies and procedures

LGACORE103B Provide service to local government customers

LGACORE104B Work effectively in local government

LGACORE105B Work with others in local government

Assessment location



The candidate is to complete work tasks in accordance with the work schedule completed for Task 1.


work schedule produced in Task 1

access to policies and procedures

access to business equipment and systems

employee’s workplace







Yes No

1. effectively manage time q q2. identify problems and solutions and make decisions q q3. amend priorities as required q q4. use different business systems and technologies q q5. observe workplace policies, procedures and standards q q6. communicate effectively with a range of different customers q q7. identify customer needs and provide required service q q8. obtain feedback on performance q q9. exhibit cooperative behaviour q q10. manage environmental risks and adopt environmentally sustainable work practices q q







S(Satisfactory)






Task 4 – Planning information and building advice


Outline of taskFor this task, you will be required to maintain a record of requests received for building planning information and advice over the next six weeks. The record should include:

details of each request

how the request was received

research conducted

time taken to research response

form of communication used to respond and why this was chosen.

For three of the requests, contact the customer to follow up on their level of satisfaction with the service they received, using a standard questionnaire. Prepare a file containing the nature of these requests, relevant supporting documentation and the feedback responses.


record information in a clear and concise manner

communicate effectively with potential applicants

use a form of communication suited to the request (ie verbal or written)

respond to requests with timeliness

prioritise requests that require urgent attention

obtain the advice or involvement of an external authority where required

conduct an appropriate level of research

ensure compliance with statutory requirements and council policies

provide a high level of satisfaction to potential applicants.




Task 5 – Assisting with building inspections


Outline of taskFor this task, you will be required to select two recent building applications (in which you have been or are currently involved) where an inspection was required. You are to prepare a portfolio containing all relevant documentation for the proposed buildings, and in each case, provide written detail of the review processes undertaken to determine an inspection was required and of the inspection process.

Details should include, but not be limited to, steps such as:

receiving and registering the building applications

checking and reviewing the applications

arranging inspections

liaising with site personnel

compiling inspection reports


review drawings and documentation to assess compliance with regulations, codes and principles of neighbourhood design

obtain the advice or involvement of an external authority or specialist where required

maintain an appropriate level of records to document the review and inspection process

identify critical aspects of construction where inspection is required

communicate effectively with applicants and site personnel

prepare inspection reports in a clear, accurate and timely manner

take appropriate action upon identification of non-compliance with statutory requirements or council policies.




Task 6 – Assess building applications


Outline of taskFor this task, you will be required to develop a checklist to assist with the assessment of building applications. The checklist should comprehensively cover the entire assessment process, including, but not being limited to, the individual steps required under the following broad headings:

conduct a pre-application meeting

carry out an initial inspection

inform adjoining property owners

liaise with other groups or authorities as required

notify applicants of the status of their application

collation of information required for an appeals hearing.

You will then be required to use the checklist to conduct a step-by-step assessment of an actual application you are involved with. Modifications to the checklist based on the real-life requirements of an assessment should then be made.

you will be assessed on your ability to:

identify all required application assessment tasks

demonstrate awareness of statutory requirements and council policies

conduct the required checklist tasks to the required council standards

continuously improve a process based on lessons learned.



Demonstration/Observation ChecklistCluster 2 – Specialist Planning Units (a)

Task 4 – Planning information and building adviceCandidate’s name

Assessor’s name


Work activity Maintain a record of service requests






Assessment location



The candidate is required to maintain a record of requests received for building planning information and advice over the next six weeks. The record should include:

details of each request

how the request was received

research conducted

time taken to research response

form of communication used to respond and why this was chosen.

For three of the requests, the candidate is to contact the customer to follow up on their level of satisfaction with the service they received, using a standard questionnaire. They must prepare a file containing the nature of these requests, relevant supporting documentation and the feedback responses.


record of requests

feedback questionnaire

policies and procedures




Task 4 – Planning information and building adviceCandidate’s name



Yes No

1. clearly and concisely record request details q q2. effectively communicate with potential applicants q q3. identify how an appropriate form of communication was selected q q4. demonstrate how priority requests were identified q q5. demonstrate timeliness in responding to requests q q6. demonstrate effective research techniques q q7. comply with statutory and council regulatory requirements q q8. achieve a high level of customer satisfaction q q



S(Satisfactory)






Task 5 – Assisting with building inspectionsCandidate’s name

Assessor’s name


Work activity Prepare a portfolio of the inspection process.






Assessment location



The candidate is required to select two recent building applications (in which they have been or are currently involved) where an inspection was required. They must prepare a portfolio containing all relevant documentation for the proposed buildings and in each case, provide written detail of the review processes undertaken to determine that an inspection was required and of the inspection process.

Details should include, but not be limited to, steps such as:

receiving and registering the building applications

checking and reviewing the applications

arranging inspections

liaising with site personnel

compiling inspection reports.


portfolio of documentation

statutory requirements

policies and procedures.







Yes No

1. demonstrate an effective, systematic process for checking and reviewing applications q q2. refer to relevant statutory and other regulatory requirements in determining whether an

inspection was required q q3. demonstrate an understanding of relevant design codes and principles q q4. identify the specific areas of construction which required inspection q q5. effectively communicate with site personnel and other external authorities q q6. clearly and concisely prepare inspection reports or other written documentation q q7. demonstrate timeliness in undertaking review processes or responding to requests for

information q q8. undertake appropriate follow-up action upon identification of non-compliance with

regulatory requirements q q9. effectively document all correspondence and review processes in relation to

applications. q q



S(Satisfactory)




Demonstration/Observation ChecklistCluster 2 – Specialist Planning Units (a)Task 6 – Assess building applications

Candidate’s name

Assessor’s name


Work activity Compile an application assessment checklist.






Assessment location



The candidate is required to develop a checklist to assist with the assessment of building applications. The checklist should comprehensively cover the entire assessment process, including, but not being limited to, the individual steps required under the following broad headings:

conduct a pre-application meeting

carry out an initial inspection

inform adjoining property owners

liaise with other groups or authorities as required

notify applicants of the status of their application

collation of information required for an appeals hearing.

The candidate is required to use the checklist to conduct a step-by-step assessment of an actual application they are involved with. Modifications to the checklist based on the real-life requirements of an assessment should then be made.


application review checklist

policies and procedures



Demonstration/Observation ChecklistCluster 2 – Specialist Planning Units (a)Task 6 – Assess building applications

Candidate’s name



Yes No

1. identify all required building application assessment tasks q q2. demonstrate awareness of statutory requirements and council policies q q3. effectively communicate with applicant stakeholders and other external authorities q q4. clearly and concisely prepare correspondence and other written documentation q q5. demonstrate an understanding of the steps required in the application appeals process q q6. enhance a process based on lessons learned from prior experience. q q



S(Satisfactory)






Task 7 – Prepare an analysis portfolio


Outline of taskFor this task, you will be required to prepare a portfolio documenting a project you have worked on that required you to analyse, interpret and present findings in relation to either the natural or built environment. The portfolio should contain information on:

the process undertaken to gather and organise the information that informed your analysis

the techniques used to analyse the information gathered, such as mathematical analysis, problem-solving techniques, statistical analysis etc

methods used to validate your findings and analysis and

the format chosen to present your findings and why you chose that format.

A summary of the presentation should also be provided. This should identify the key points of the presentation, as well as details of the feedback received on the suitability and sufficiency of the findings.


gather information to enable analysis and interpretation

evaluate information using acceptable techniques

identify key issues through robust analysis

determine presentation requirements

present findings effectively and in accordance with organisational requirements and standards

provide a high level of satisfaction to customers.




Task 8 – Prepare a GIS reference manual


Outline of taskFor this task, you will be required to develop a GIS reference manual which could be used to assist others working with or using GIS information. The guide should be in a format suitable to be used as a source of information or a step-by-step instruction and should include all necessary background, procedures and regulatory requirements.

The manual should include, but not be limited to, the following:

an overview of the GIS technology used in your council in various departments

examples of how the GIS data is put to use in council

an overview of navigating the system

procedures for formatting data into appropriate formats

information on presenting GIS data to meet end user requirements, in line with council policies and Australian Standards and

other information necessary to ensure the manual can be used as a complete reference guide, and be updated as required.


understand and use technology to work with GIS information

demonstrate an understanding of the uses of GIS data

demonstrate an understanding of the various GIS data formats

determine presentation requirements

present findings effectively and in accordance with organisational requirements and standards

clearly and concisely document a procedure or work instruction.



Demonstration/Observation ChecklistCluster 3 – Specialist Planning Units (b)Task 7 – Prepare an analysis portfolio

Candidate’s name

Assessor’s name


Work activity Prepare an analysis portfolio.


LGAPLEM406B Analyse the natural and built environment

LGAPLEM404A Prepare and present geographic information system data

Assessment location



The candidate is required to prepare a portfolio documenting a project they have worked on that required them to analyse, interpret and present findings in relation to either the natural or built environment. The portfolio should contain information on:

the process undertaken to gather and organise the information that informed the candidate’s analysis

the techniques used to analyse the information gathered, such as mathematical analysis, problem-solving techniques, statistical analysis etc

methods used to validate the candidate’s findings and analysis and

the format chosen to present findings and why the candidate chose that format.

A summary of the presentation should also be provided by the candidate. This should identify the key points of the presentation, as well as details of the feedback received on the suitability and sufficiency of the findings.


analysis presentation



Demonstration/Observation ChecklistCluster 3 – Specialist Planning Units (b)Task 7 – Prepare an analysis portfolio

Candidate’s name



Yes No

1. gather information to enable analysis and interpretation q q2. evaluate information using acceptable techniques q q3. identify key issues through robust analysis q q4. determine presentation requirements q q5. present findings effectively and in accordance with organisational requirements and

standards q q

6. provide a high level of satisfaction to customers. q qAssessor’s general comments/observations:


S(Satisfactory)





Demonstration/Observation ChecklistCluster 3 – Specialist Planning Units (b)Task 8 – Prepare a GIS reference manual

Candidate’s name

Assessor’s name


Work activity Prepare a GIS reference manual.




Assessment location



The candidate is required to develop a GIS reference manual which could be used to assist others working with or using GIS information. The guide should be in a format suitable to be used as a source of information or a step-by-step instruction and should include all necessary background, procedures and regulatory requirements.

The manual should include, but not be limited to, the following:

an overview of the GIS technology used in the candidate’s council in various departments

examples of how the GIS data is put to use in council

an overview of navigating the system

procedures for formatting data into appropriate formats

information on presenting GIS data to meet end user requirements, in line with council policies and Australian Standards and

other information necessary to ensure the manual can be used as a complete reference guide and be updated as required.


screenshot software

access to policies and standards.



Demonstration/Observation ChecklistCluster 3 – Specialist Planning Units (b)Task 8 – Prepare a GIS reference manual

Candidate’s name



Yes No

1. understand and use technology to work with GIS information q q2. demonstrate an understanding of the uses of GIS data q q3. demonstrate an understanding of the various GIS data formats q q4. determine presentation requirements q q5. present findings effectively and in accordance with organisational requirements and

standards q q

6. clearly and concisely document a procedure or work instruction. q qAssessor’s general comments/observations:


S(Satisfactory)






Task 9 – Compliance with legislation procedure


Outline of taskFor this task, you are required to collect information on a new procedure introduced into the workplace to reflect a change in legislation. Details on the procedure should be evidenced by a portfolio which documents how the procedure was implemented, including how you:

found out about the legislative change

identified the need to develop a new procedure

managed the dissemination of information

gained approval for the new procedure and

documented the new procedure.

Note that the portfolio should focus on your specific roles and responsibilities and how you contributed to the successful introduction of the policy.


effectively research legislative changes

demonstrate knowledge of relevant legislation

determine gaps in organisational procedures

communicate effectively with others, in both written and verbal form

communicate a difficult message effectively

demonstrate knowledge of organisational review requirements

clearly and concisely document legislative requirements in an understandable way.




Task 10 – Development of a new policy


Outline of taskFor this task, you will be required to describe the process used for developing a new policy, collecting a portfolio of evidence. Details should include the work undertaken for each step in the policy development including:

establishing the need for a new policy

establishing the objectives of the policy

consulting with key stakeholders

drafting the policy for management review

implementing the policy and ensuring clarity of information

evaluating the effectiveness of the policy

making modifications to the policy where required.

You should ensure that you provide clear evidence of the specific roles and responsibilities you had in the policy development. Additionally, you should provide details and evidence of the effectiveness of the policy, through evaluations conducted and feedback received.


identify the need for a new policy

establish clear and relevant policy objectives

communicate effectively with key stakeholders

clearly and concisely document policy requirements

determine and roll out policy training and education

assess the effectiveness of the policy development process.



Demonstration/Observation ChecklistCluster 4 – Local Government Procedures

Task 9 – Compliance with legislation procedureCandidate’s name

Assessor’s name


Work activity Prepare a portfolio of a procedure introduced to comply with new legislation.




Assessment location



For this task, the candidate is required to collect information on a new procedure introduced into the workplace to reflect a change in legislation. Details on the procedure should be evidenced through a portfolio which documents how the procedure was implemented, including how the candidates:

found out about the legislative change

identified the need to develop a new procedure

managed the dissemination of information

gained approval for the new procedure

documented the new procedure.

Note that the portfolio should focus on the candidate’s specific roles and responsibilities and how they contributed to the successful introduction of the policy.


new procedure prepared due to a compliance requirement.




Task 9 – Compliance with legislation procedureCandidate’s name



Yes No

1. effectively research legislative changes q q2. demonstrate knowledge of relevant legislation

3. determine gaps in organisational procedures

4. communicate effectively with others, in both written and verbal form

5. communicate a difficult message effectively

6. demonstrate knowledge of organisational review requirements

7. clearly and concisely document legislative requirements in an understandable way.



S(Satisfactory)






Task 10 – Development of a new policyCandidate’s name

Assessor’s name


Work activity Prepare a portfolio showing the steps involved in implementing a new policy.




Assessment location



For this task, the candidate will be required to describe the process used for developing a new policy, collecting a portfolio of evidence. Details should include the work undertaken for each step in the policy development including:

establishing the need for a new policy

establishing the objectives of the policy

consulting with key stakeholders

drafting the policy for management review

implementing the policy and ensuring clarity of information

evaluating the effectiveness of the policy

making modifications to the policy where required.

The candidate should ensure that they provide clear evidence of the specific roles and responsibilities they had in the policy development. Additionally, they should provide details and evidence of the effectiveness of the policy, through evaluations conducted and feedback received.


new policy.




Task 10 – Development of a new policyCandidate’s name



Yes No

1. identify the need for a new policy q q2. establish clear and relevant policy objectives q q3. communicate effectively with key stakeholders q q4. clearly and concisely document policy requirements q q5. determine and roll out policy training and education q q6. assess the effectiveness of the policy development process. q qAssessor’s general comments/observations:


S(Satisfactory)




LGA40704 Certificate IV in Local Government (Planning)Section 5 – Candidate’s Information and Self-Evaluation Forms

PART 2

Section 5

Candidate’s Informationand

Self-Evaluation Forms

It is recommended that candidates be provided with this information before applying for RPL.



What is Recognition of Prior Learning (RPL)?RPL is the acknowledgement of skills and knowledge obtained through learning achieved outside the formal education and training system and includes work and life experience, including paid and volunteer work and skills attained through leisure pursuits such as musical, mechanical or linguistic abilities.

RPL recognises any prior knowledge and experience and measures it against the qualification in which students are enrolled. The individual may not need to complete all of a training program if he or she already possesses some of the competencies taught in the program.

Why you should apply for RPLIf you apply for RPL and your application is successful, you could:

reduce or eliminate the need for any training in skills and knowledge you already have

save time by not needing to attend any – or only having to attend a reduced number of – classes and therefore avoid unnecessary work

save money because you will not have to buy textbooks and other learning material

complete your qualification in a shorter time

advance to a higher level qualification in a shorter time if desired.

Some terms you need to understandIt is important that you understand the following terms to assist you with your RPL application.

Competence

Competence is the demonstration of skills and knowledge that you have gained through life and work experiences, as well as any training that you have successfully completed, that can be matched against a set of industry performance standards referred to as units of competency. These units are grouped together to form a specific industry qualification, within the Australian Quality Training Framework (AQTF).

Each unit of competency is divided into elements (a set of activities that lead to an overall achievement or demonstration of competence). Each of these elements is further broken down into a set of performance criteria which give a more detailed description of the skills and knowledge you need to be able to demonstrate.

Matching your evidence against each of the elements/performance criteria will help you to reach your qualification more quickly.



How to prepare for your RPL assessmentIn order for your skills to be formally recognised as part of a national qualification, Assessors must make sure that you (the candidate) have the required skills and knowledge to meet the industry standard as specified in the relevant Training Package.

You must be involved in the RPL process so that all the experience, skills and knowledge you have gained over time can be correctly identified and suitably demonstrated. This evidence is gathered and used in recognition of all or some of the units for the qualification you wish to gain.

All assessment requirements will be discussed with you in advance and you will be given the opportunity to ask questions and clarify requirements. Being prepared for the assessment process and knowing what you need to provide can save you valuable time and ensure that the RPL assessment is as simple and stress-free as possible.

Here are some tips to make the application process and interview easier for you.

1. Your Assessor will ask you to talk about your work roles and your employment history.

Bring a copy of your résumé. You might like to write down any work you have done in the past (paid or unpaid) and where this took place.

2. If you have certificates from any training courses you have completed, bring along either certified copies or the originals to the interview with the Assessor and they can make a copy of them.

3. Bring along any other documentation that you think would support your claim that you have done this work over time.

The following is a list of some of the documents you can provide as examples of your work history:

• brief CV

• certificates/results of assessment

• any licences

• tickets held, eg forklift, crane

• photographs of work undertaken

• diaries/task sheets/job sheets/logbooks

• site training records

• site competencies held record

• membership of relevant professional associations

• hobbies/interests/special skills outside work

• references/letters from previous employers/supervisors

• industry awards



• any other documentation that may demonstrate your trade or industry experience or support your claim.

Depending on where you have worked and what the work included, you may or may not have documentary evidence. Do not be put off if you do not have documentary evidence, as the Assessor will work with you during the assessment process.

4. Think about whom you would consider to be your workplace contact or referee.

Is your employer happy to support your aim to become qualified?

Would you feel comfortable if the Assessor contacted your current workplace or previous workplace/s to validate your skills and spoke to your supervisor/s or employer/s?

5. You will need to supply the contact details of work referees who can confirm your skills in the industry.

Think about whom the best person to confirm your skill level would be.

Think about current or recent supervisors or employers who have observed your work and who would be able to confirm your previous work skills and experience. The Assessor will need to contact them.

6. You can speak with your Assessor about other ways you can show your skills for the trade or industry in which you are seeking recognition.

These could include letters from employers, records of any training courses or professional development sessions attended, employers or clients in related industries or government agencies, acknowledgements, workplace forms (as long as there are no confidentially issues – see below) or any other relevant documents.

Confidentiality issuesIt is important that sensitive information is not included as part of your Supporting Documentation (as identified in Section 6 and any other documentation you wish to use as evidence). You may need authorisation from your supervisor to use some of your evidence, so it is always best to check the privacy and confidentiality policies of the organisation. Client names should be deleted and financial figures or other personal details should be blacked out and made unidentifiable.



The four steps in the RPL assessment processOnce your training organisation has provided you with the information you need to apply for RPL, you need to follow these four steps in order to complete the process.

Step 1 – Self-Evaluation Before you decide to apply for RPL, you need to assess your current

competence for one or several units of competency.

Complete the candidate information and self-evaluation forms provided with as much information of your previous work experience as you can.

This will allow for an initial assessment of your experience and a check to see whether you can demonstrate the required skills and knowledge. You can discuss this with an RPL Assessor if you want.

You must be able to provide evidence against the elements/performance criteria for the relevant unit/s of competency.

It is not enough to simply state that you possess the skills and knowledge required. You must be able to demonstrate competence.

This is your opportunity to provide as much proof as you can of the variety of experience you have had. You should supply examples of your work history if you have any. (See Tip 3 above.)

Depending on the trade or industry you have worked in, you may or may not have documentary evidence available. This should not deter you from seeking RPL, as your Assessor will work with you throughout the RPL process.

You will also need to supply the contact details of work referees who can confirm your skills in the industry.

By asking your supervisor to complete their part of your self-evaluation, they will be providing valuable evidence confirming the work experience, skills and knowledge you have demonstrated in the performance of your work duties.

You will also be provided with a list of suggested evidence that you could use to demonstrate that you are competent in a particular unit or units of competency. This list is a guide only. If you have other suitable evidence to support your claim for RPL, then you are encouraged to share this with your Assessor.

If you do not believe that you have any suitable evidence, then you should discuss your options with your Assessor.

Once you have completed the self-evaluation and made the decision that you would like to continue with the RPL process, make an appointment for an interview and enrol for RPL.



Note: It is possible to gain RPL for an entire qualification.

Step 2 – Enrolment and interview with the Assessor

An interview with an Assessor who understands your industry will be organised for you. They will review – usually with you – the information and supporting documentation you have provided and match up your skills to the units/subjects in the qualification.

During your RPL interview, your Assessor will discuss with you your self-evaluation and any evidence you have provided.

It is at this point that you will be able to identify any previous work experience and discuss this with your Assessor.

During this conversation, you will be required to answer questions relating to your work experience. This questioning forms part of the assessment, as it will identify your current knowledge and skills regarding the area of industry in which you are applying for recognition.

If you are currently enrolled in a training course relating to this qualification, it is important that you let your Trainer know that you intend to apply for RPL. Then nominate the units you have selected for RPL so that the required documentation can be processed and your application can go ahead.

It is at this stage that a decision will be made whether you are able to proceed to the next step or whether you need to undergo gap training.

Step 3 – Practical demonstration of your skills

Your Assessor will organise with you and your employer to conduct a practical skills test at your workplace (if appropriate) or other suitable location.

This is your opportunity to demonstrate your level of competence on a practical level. The assessment will focus on the skills required in the work activities which relate to the qualification in which you are applying for recognition.

Your Assessor will identify the skills they want you to demonstrate by asking you to complete certain tasks.

Step 4 – Provision of further supporting evidence

Your Assessor will need to confirm your previous work experience with someone (such as your supervisor or employer) who can vouch for your skills over a period of time.

They will contact the referees you have provided as part of the candidate information.

Your Assessor may ask you to give your selected workplace contacts or previous employers the Third-Party Report to complete. Authentication of these reports by the Assessor would then be



required.



After the assessmentAfter the assessment, your Assessor will advise you of the units of competency you have successfully completed. You will also be advised whether you have gained the full qualification or if gaps have been identified during the recognition process. If you do have skill gaps, these may be addressed through additional training.

If you have any questions during the RPL process, you should contact your Assessor.



Candidate’s Information Form

(You may find it easier to provide the information for the following by attaching a résumé.)

Qualification/Industry in which you are seeking recognition

LGA40704 Certificate IV in Local Government (Planning)

Personal details

Surname

First name/s

Any other name/s used

Home address

Postal address (if different from above)

Telephone numbers Home: Work:

Mobile: Fax:

Email address

Are you a permanent resident of Australia?

Yes q No q

Do you need an interpreter to help you with an interview? Yes q No qDo you have a disability which we should be aware of? Yes q No qWill you need special aids if you are required to undertake a practical assessment?

Yes q No q

Please provide details of special needs so that we can assist you if required.

Current employment

Are you currently employed? Yes q No qIf ‘yes’, in which occupation are you currently employed?

What is your current job title?

Who is your current employer?

How long have you worked in this job approximately? year/s month/s

Is this occupation in the same industry as the industry in which you are applying for recognition?

Yes q No q If ‘no’, go to the next page.



If ‘yes’, list some of the main tasks you perform as part of your work that you think are relevant to your RPL application.

If you have further recent industry experience relevant to your application, please attach another sheet or your current résumé.

Rate your knowledge and skills against the qualification/industry relevant to your RPL application.

Industry area: Local Government Yes No Possibly

I think my experience is of a high level. q q qI think I am skilled to do this job. q q qI know how to do the work tasks really well. q q qI can explain my experience and provide documentary evidence. q q q

I have undertaken much of this work without supervision. q q q

Further training

I have attended training courses in this area of work. q qIf ‘yes’, what training did you undertake? Include date training completed (month, year).

Is there any further information you wish to give in support of your application?

Professional referees (relevant to work situation if not already listed on your résumé)

Name

Position

Organisation

Address of organisation

Phone number

Mobile number

Email address

Name



Professional referees (relevant to work situation if not already listed on your résumé)

Position

Organisation

Address of organisation

Phone number

Mobile number

Email address

Candidate’s Employment History Form(You may attach a current résumé in place of completing this section.)

Name, address and phone number

of employers

Period of employment(DD/MM/YYYY) Position/s

heldFull-timePart-timeCasual

Description of major duties

From To

1.

2.

3.

4.

5.

Attach additional sheet if required.

DeclarationI declare that the information contained in this application is true and correct and that all documents are genuine.




Candidate’s Self-Evaluation Form

Completion instructions

The purpose of completing the Self-Evaluation Form is to enable candidates who believe that they already possess the competencies, to assess their skills and knowledge against the qualification.

Complete the following pages and identify your capacity to perform the tasks described. Be honest in your appraisal. By completing this self-evaluation you will be identifying the areas where you may be able to apply for recognition.

NB: If this self-evaluation is being used as evidence, your supervisor must evaluate your ability to perform the work tasks. Your supervisor is also asked to comment on your ability to perform these work tasks and verify this by signing each section.

If this self-evaluation is being used only so that you and your Assessor can decide if you should proceed, then it doesn’t have to be verified.

Identify your level of experience in performing each competency/task by using the following:

not well – I do the task but not well.

well – I do the task well.

very well – I do the task really well.

See example below.

Competency/TaskI have performed these tasks

Supervisor’s Evaluation

Evidence to support claim

Frequently Never Sometimes Doc No.

Documentation provided (Number and name the document you are providing for easy reference.)

Using a computer to enter or change work information or data. q Not Well Not WellUsing personal protective equipment as appropriate to conduct my work safely and in accordance with site and legal requirements.

Well q Well1 Copy of Company Personal Protective

Equipment Requirements for my job role.



Candidate’s Self-Evaluation

Cluster 1 – Local Government InductionCandidate’s name Date completed



Cluster 1Competency/Task

I have performed these tasksSupervisor’s Evaluation



Documentation provided (Number and name the document you are providing for easy

reference.)

1. I identify and access OHS manuals and instructions

2. I maintain familiarity with OHS policies and procedures

3. I manage and maintain my work area in accordance with OHS standards for the workplace

4. I recognize and report hazards

5. I follow workplace procedures and work instructions for controlling risks

6. I follow workplace procedures for dealing with fires, accidents and emergencies

7. I raise OHS issues with designated responsible employees

8. I make contributions to OHS in the workplace

9. I identify customer needs and expectations

10. I communicate effectively with customers



Candidate’s name Date completed








reference.)

11. I provide customers with the information or assistance they require

12. I change my communication style as appropriate to the situation

13. I maintain a positive image of the local government

14. I maintain confidentiality

15. I manage difficult customer situations effectively

16. I understand the relationship between elected members and staff

17. I understand and follow council’s policies and procedures

18. I understand extent of delegation and limits of authority

19. I communicate with colleagues in accordance with protocols and policies

20. I maintain my work area in a safe condition

21. I adhere to code of conduct

22. I prioritise tasks and manage time effectively











reference.)

23. I correctly interpret instructions

24. I identify barriers to completing work commitments and take appropriate action to minimise potential impact

25. I obtain support when required to complete a task

26. I identify environmental risks relevant to my work

27. I carry out work in accordance with specified environmental procedures

28. I contribute suggestions for workplace change

29. I act upon agreed changes to improve work outcomes

30. I promote cooperative and effective workplace relationships

31. I resolve conflicts through personal communication

32. I share information, knowledge and skills with colleagues

33. I meet work commitments











reference.)

34. I identify opportunities for improvement in the work group

35. I make a practical contribution to resolving work-related problems

36. I observe and implement principles of equal employment opportunity

37. I observe workplace standards in relation to discrimination and harassment

38. I undertake training and seek opportunities to improve knowledge and skills

Supervisor’s comments (Please provide a comment on the candidate’s ability to perform the above work task/s.)

Supervisor’s name Position











reference.)

Supervisor’s signature Date




Cluster 2 – Specialist Planning Units (a)Candidate’s name Date completed








1. I determine whether requests are within the jurisdiction or ability – and refer on if required

2. I assess whether requests comply with statutory requirements

3. I establish time required to identify if an immediate response to a request will satisfy requirements

4. I prioritise and record requests

5. I use prioritised order to undertake accurate research to obtain required information

6. I collate information to prepare a request response

7. I consult the authorities affected by a request

8. I prepare request response within statutory limits and level of authority

9. I ensure form of request response is relevant and appropriate











10. I clearly and concisely provide written information to minimise follow-up required

11. I present verbal advice clearly and courteously to minimise follow-up required

12. I record advice given in accordance with council procedures

13. I provide discretionary advice on major issues in accordance with policies and procedures

14. I check that domestic-scale building applications received comply with statutory requirements and council policies

15. I review domestic-scale building applications for accuracy and completeness and advise applicants of additional requirements

16. I record date and time of application lodgement

17. I collect application fees in accordance with fee structure

18. I allocate application number as appropriate

19. I record application details in the relevant register











20. I analyse drawings and documentation for compliance with regulation, codes and design principles

21. I refer items of non-compliance to applicant for further information

22. I stamp application and documentation as correct, issue permit and provide information on inspection requirements

23. I record and file application and documentation

24. I request and arrange an inspection

25. I review building documentation to ascertain critical parts of construction requiring inspection

26. I compare site works and structures against approval documentation to determine compliance

27. I consult with site personnel to ensure technical communications are clear and remediation steps are understood

28. I prepare inspection report with clarity, accuracy and timeliness and provide to the relevant authority











29. I issue enforcement notices according to statutory requirements and council policies

30. I record inspection results accurately and promptly

31. I inspect rectified work according to non-compliance notification

32. I complete final inspection and issue certificate

33. I complete inspection documentation and forward to required departments

The following items pertain to both domestic-scale applications and minor applications for use or development.

34. I make pre-application meeting arrangements

35. I inform potential applicants of pre-application meeting arrangements

36. I conduct pre-application meeting according to legal and council requirements

37. I collect and document information according to council policies

38. I explain and observe applicants’ rights and responsibilities according to council policies











39. I inspect site to determine conditions and compliance with design principles

40. I notify adjoining property owners of application

41. I assess documentation for compliance with statutory requirements

42. I obtain specialist technical advice where required

43. I seek additional information or revised drawings where necessary

44. I examine and assess technical reports and referral authority requirements

45. I propose recommendations to refuse or consent to conditions

46. I forward relevant copies of application and documentation to relevant authorities with timeliness

47. I record decision by authorities, noting required return date

48. I prepare building approval documentation according to council and statutory requirements











49. I state conditions of approval on documents

50. I accurately record all actions according to council procedures

51. I promptly communicate decision to applicant

52. I collect and collate full evidence, ensuring coverage of all aspects

53. I obtain specialist advice where required to ensure council’s position is supported

54. I prepare submissions to support council position

55. I present submissions at appeals hearings

56. I prepare reports on appeals hearings outcomes












Supervisor’s name PositionSupervisor’s signature Date




Cluster 3 – Specialist Planning Units (b)Candidate’s name Date completed







reference.)

1. I identify and access internal and external sources of information to analyse the natural and built environment

2. I gather and organise information in a format suitable for analysis and interpretation

3. I update and store information in accordance with requirements

4. I ensure clear definition of research objectives

5. I evaluate information for relevance and validity

6. I analyse information to identify key issues

7. I ensure assumptions used in analyses are clear, justified and consistent with objectives

8. I develop workable solutions to issues considering relevant information and options

9. I derive analysis and recommendations from research and satisfy desired outcomes










reference.)

10. I test the validity and reliability of research findings against research plan, and confirm with key stakeholders

11. I present recommendations and issues in suitable format, style and structure

12. I report and distribute research findings in accordance with requirements

13. I obtain feedback on the suitability and sufficiency of findings

14. I determine GIS presentation requirements in consultation with the end user

15. I consider the extent, content and intended use of output in recommending GIS presentation format and medium

16. I assemble relevant GIS data elements

17. I design procedures for formatting GIS data into compatible formats

18. I select GIS data formats to meet customer requirements

19. I present GIS information to meet user requirements










reference.)

20. I present GIS information in accordance with council standards

21. I complete work in accordance with quality requirements

22. I seek feedback from customer regarding satisfaction with GIS information and presentation

23. I resolve areas of dissatisfaction in accordance with policies and procedures

24. I analyse and use customer feedback as an improvement tool

25. I undertake training and seek opportunities to improve knowledge and skills






Cluster 4 – Local Government ProceduresCandidate’s name Date completed







reference.)

1. I document council procedures in accordance with legislative requirements

2. I update council procedures when necessary to reflect changes in legislation

3. I identify and access sources of information on relevant legislation

4. I establish strategies to disseminate information on legislation to relevant staff

5. I ensure knowledge of significant legislation is always up to date

6. I regularly examine procedures to ensure ongoing compliance with relevant legislation

7. I identify and make required changes to procedures

8. I approve, document and communicate changes to procedures










reference.)

9. I conduct audits or checks to determine the extent to which procedures are being implemented

10. I note and address breaches to procedures in a timely manner

11. I identify and address causes of breaches to procedures in a timely manner

12. I identify the need for a policy or procedure

13. I review existing policies to ensure they are relevant and effective

14. I identify the objectives of new policies and procedures

15. I establish strategies to provide stakeholders with updates to policies and procedures

16. I prepare drafts of policies and procedures in accordance with requirements

17. I undertake consultation and present drafts of policies and procedures to council for endorsement

18. I ensure new policies and procedures are integrated into existing information sources










reference.)

19. I inform and educate employees of their responsibilities resulting from new policies and procedures

20. I review policies and procedures against established objectives

21. I obtain feedback on implementation challenges

22. I modify policies and procedures as a result of problems identified through feedback











reference.)



LGA40704 Certificate IV in Local Government (Planning)Section 6 – Third Party Report and Supporting Documentation

Section 6

Third-Party Reportand

Supporting DocumentationIt is recommended that the Assessor verify the third-party report with the person who completes the form to confirm the candidate’s skills in different contexts over time.

This information may be provided at, and form part of, the interview.



Third-Party Report(Referee testimonial)

All people who verify your work are to complete the details below to ensure validity. (You may need several copies of this form.)

LGA40704 – Certificate IV in Local Government (Planning)Candidate’s nameReferee’s name(Name of person providing this evidence)

Position/titleWorkplaceWorkplace address

Telephone numbersEmail addressThis report was completed via interview by Assessor q independently by referee q

Interview conducted by (if applicable)

Date of interviewInstructions As part of the assessment for Certificate IV in Local Government

(Planning), the candidate requires evidence from a third party (employer, supervisor or equivalent). This evidence will be used to validate the candidate’s skills and experience.A letter of support from the organisation validating a range of tasks performed by the candidate over a period of time is useful in identifying competence.

To whom it may concernRe: _____________________________________ who is a ____________________________.

(insert candidate’s name) (insert industry/job title).

I certify that the above-named person has:

worked at ________________________ for a period of ________________________(insert name of workplace) (insert length of time).

They have regularly completed the following activities to an acceptable workplace/industry standard within this organisation.

Yes NoI understand the evidence/tasks the candidate has performed on which I am required to comment. q q

I am willing to be contacted if further verification of my statements is required. q q

If you would like further information or would like to discuss any of the above, I can be contacted on ____________________________________ (insert phone number).

Yours sincerely



Signature: _____________________________________ Date: ________________________



Supporting DocumentationThe following table provides a guide of additional evidence sources to support your claim for Recognition of Prior Learning. If you have other evidence you are encouraged to provide this to your Assessor.

If you do not have all this evidence you are not excluded from applying for recognition and you should discuss options with your Assessor.

If you are providing documents as evidence then it is a good idea to number each document for easy identification. Place the number of the relevant document against the evidence listed below.

Candidate’s name:Date:

Required documentary evidence Document number

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.



Assessor’s Evidence Summary SheetThe Assessor completes this table during the assessment to record the evidence collected.

It is expected that this evidence summary sheet (or similar) will be attached to the evidence.

Candidate’s name

Date

Unit Code Unit Title

Evidence collected

Com

pete

ncy

dem

onst

rate

d

Que

stio

ns

Prac

tical

Third

-Par

tyR

epor

t O

ther

evi

denc

e

Common units

LGACORE102B Follow defined OHS policies and proceduresq Yesq No

LGACORE104B Work effectively in local governmentq Yesq No

LGACORE105B Work with others in local governmentq Yesq No


q Yesq No

LGACOM603B Develop, implement and review policies and proceduresq Yesq No

Specialist planning units

LGAPLEM406B Analyse the natural and built environmentq Yesq No

LGAPLEM404A Prepare and present geographic information system dataq Yesq No


q Yesq No

LGAPLEM405B Provide assistance in carrying out building inspectionsq Yesq No


q Yesq No

LGAPLEM402B Assess minor applications for use or developmentq Yesq No

Elective units

LGACORE103B Provide service to local government customersq Yesq No

Assessor’s signature

Assessor’s name

Date


LGA40704 Certificate IV in Local Government (Planning)Section 7 – Mapping of Assessment Tools

Section 7

Mapping ofAssessment Tools

This section contains tables with mapping of each of the assessment tools provided against the requirements of the units of competency for the qualification that makes up this Assessment Tool Kit.

It is important to note that this section is used for validation purposes only.

Whilst all effort is made to ensure that all the unit requirements for each unit are covered, the developers do not give any warranty nor accept any liability in relation to the mapping provided.

Note: It is recommended that these Assessment Tools be validated prior to using them for the first time, or after any customisation has been made, to ensure they meet the requirements of the organisation and meet AQTF Standards.



Mapping document for Cluster 1

Using this documentThis document is mapped to the direct sources of evidence required to satisfy competency in this particular cluster.

Each of the columns reflects the particular tool in use, and the numbers relate to the question numbers in that tool which support the relevant performance criteria, critical aspects of evidence or required knowledge and skills in this cluster.

Note: The final column, ‘Supplementary evidence’, refers to any suggested sources of documentary evidence that the candidate may use to support their application for RPL.



Evidence MatrixThe evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrates competence against the elements, performance criteria and critical aspects of evidence, underpinning skills and knowledge.

Cluster 1Units of competencyLGACORE102B Follow defined OHS policies and proceduresLGACORE103B Provide service to local government customers


Element Performance Criteria Interview Topic Practical Tasks Supplementary Evidence

LGACORE102B Follow defined OHS policies and proceduresElement 1 – Identify workplace procedures for OHS

1.1 Familiarity with OHS policies and procedures is developed and maintained on an ongoing basis in accordance with departmental practices.

3, 10, 11 2

1.2 OHS manuals and instructions are identified and accessed accordingly.

11, 16, 17, 18, 19 2

1.3 Work area is managed by the individual and maintained in accordance with OHS standards for the workplace.

3, 19 2, 3

Element 2 – Follow workplace procedures for hazard identification and risk control

2.1 Hazards in the work area are recognised and reported to designated personnel according to workplace procedures.

12, 13, 14 2

2.2 Workplace procedures and work instructions for controlling risks are followed accurately.

3, 13, 14 2, 3

2.3 Workplace procedures for dealing with accidents, fire and emergencies are followed whenever necessary within the scope of responsibilities and competencies.

3 2

Element 3 – Contribute to management of OHS in the workplace

3.1 OHS issues are raised with designated personnel in accordance with workplace procedures and relevant OHS legislation.

10, 15 2







3.2 Contributions to OHS in the workplace are made within organisational procedures and scope of responsibilities.

10, 15 2

3.3 A proactive approach to OHS in the workplace is demonstrated.

15 2

Critical aspects of evidence

follow defined OHS policies and procedures in the workplace

3, 10 2, 3

recognise and report hazards and potential hazards in the workplace

11, 12, 13 2

identify and follow all relevant workplace procedures, including OHS and emergency procedures

11, 13, 14, 16, 18, 19 2, 3

contribute actively to management of OHS in the workplace 15 2

Required knowledge council procedures relating to hazards, fires, emergencies, accidents and risk control

3, 11, 12, 13, 14, 18, 19

2

meaning of OHS signs and symbols 17 2

Required skills identifying risks and hazards 12 2

verbal communication skills 30, 36, 37, 38, 39 2, 3

filling in accident and incident forms 13, 14 2

participating in group meetings and sharing information with others

10 2, 3







Required skills (continued) interpreting OHS signs and symbols 17 2

deciding appropriate action in emergencies by utilising basic problem-solving techniques

14 2

using two-way radio if relevant to workplace requirements N/A 2

LGACORE103B Provide service to local government customersElement 1 – Identify customer needs and expectations

1.1 Customer needs and expectations are clarified and agreed upon with customers.

30, 37 3

1.2 Effective communication is used that is appropriate to the relationship with the customer and the purpose of the interaction.

36, 38, 39 3

1.3 Bilingual or other assistance is accessed as required. 38 3

1.4 Opportunities to enhance quality of service are identified and appropriate action is taken.

50, 51 3

Element 2 – Respond to customer needs and expectations

2.1 Council’s position and the extent of assistance that can be provided, including arrangements and costs, are identified and clarified with the customer.

2, 9, 47, 48 3

2.2 Requests for information are actioned or the customer is referred to appropriate information source for further assistance.

3, 9, 37, 47 3

2.3 Referrals made to other people or departments are conducted in such a way as to minimise inconvenience to the customer.

4 3







2.4 Any necessary documentation is obtained, completed and processed according to council procedures.

16, 20, 21, 22 3

2.5 Council’s policies and procedures relating to privacy and confidentiality are adhered to.

23 3

Element 3 – Communicate effectively with the public

3.1 Communication with the public is conducted in a courteous manner appropriate to the age, culture and linguistic background of the individual or group and in accordance with council policy.

38, 39, 45 3

3.2 Relevant council policies, procedures, works and restrictions are clarified to the public in a comprehensive and courteous manner.

36 3

3.3 Information provided to the public is accurate and timely. 49 3

3.4 A positive image of council is presented and maintained in all dealings with the public.

3 3

3.5 Opportunities for customer feedback are provided. 46, 50, 51 3

Element 4 – Manage difficult customer situations

4.1 Council procedures are followed when dealing with difficult customer situations.

52, 53 3

4.2 In the event of a complaint, corrective action is taken where possible or a resolution process is mutually agreed upon.

46 3

4.3 Customer feedback is reviewed in consultation with work group and changes or improvements are considered.

50, 51 3







4.4 A calm and conciliatory approach to difficult customer situations is demonstrated, with a focus on constructive problem solving.

52, 53 3


locate, interpret and provide relevant information to customer requests

2, 3, 47, 48 3

seek assistance when necessary in an effort to provide service to customers

4, 35 3

complete appropriate workplace records when responding to customer requests

20, 21, 22 3

deal appropriately with difficult customer situations 52, 53 3

communicate consistently and effectively with members of the public

36, 37, 38, 39 3

work in accordance with council policies and procedures 3, 11, 18 3

Required knowledge council policies and procedures relevant to customer service and information

3 3

council’s anti-discrimination guidelines 3 3

local area community profile 3, 9 2, 3

local community cultures 3, 9 2, 3

functions of local government 2, 3 2, 3

major regulatory functions of local government 2, 3 2, 3







Required knowledge (continued)

council services, facilities and activities 8 2, 3

council organisation and structure 8

Required skills conflict resolution 34 3

listening, questioning and other relevant communication skills

37, 38 2, 3

working effectively with people of different ages, genders and races

38, 39 3

negotiation, including providing supporting reasons and considering suggestions of others

42 3

locating information 9, 11, 18, 20, 21 2, 3

reading selectively and summarising information 40, 41, 42, 47 2, 3

working individually and as part of a team 34 3

problem solving 3

decision making 31, 32 1, 3

time management 31, 32 1, 3

planning and managing own work priorities 51 3

self-assessment of service level provided 2, 3

using software and technology appropriate to position







Element 1 – Apply knowledge and understanding of council responsibilities and structure to work

1.1 Work reflects understanding of relationship between elected members and council staff.

2, 3, 5, 6, 7, 8 2, 3

1.2 responsibilities and duties are performed in accordance with council policies and procedures.

3, 11, 16, 18 3

1.3 Tasks that fall outside scope of responsibilities or limits of authority are proactively referred or delegated to appropriate departments/personnel.

4, 35 3

1.4 Communication with council staff is conducted according to organisational protocols and procedures.

16, 25, 34, 36, 39 3

Element 2 – Accept responsibility for quality of own work

2.1 Workplace is well organised and safe and is in accordance with relevant standards and policies.

11 2, 3

2.2 Own work is monitored and adjusted according to requirements for job quality, customer service, public responsibility and resource use.

31 1, 2, 3

2.3 Council’s code of conduct is adhered to. 25 2, 3

Element 3 – Manage own work

3.1 Instructions are interpreted correctly and checked against prescribed scope and standard of work.

30 3

3.2 Factors affecting work requirements are identified and appropriate action is taken.

31, 32 1, 3

3.3 Workload is assessed and prioritised within allocated time frames.

30, 31, 32 1, 3







3.4 The need for additional support to improve performance is communicated clearly to the appropriate person.

35 3

Element 4 – Maintain public safety

4.1 Potential health and safety hazards are identified and responded to in line with council procedures.

11, 12, 13 2, 3

4.2 Emergency situations are quickly and correctly recognised, assessed and responded to in line with council procedures.

14 2

4.3 The potential effect of incidents on different customers, including those with special needs, is taken into account in determining appropriate action.

14, 43, 45 2

4.4 Requests for assistance from other staff or the public are responded to promptly and appropriately.

37, 38, 39 3

4.5 Reports on accidents and incidents are provided in accordance with council and legal requirements.

14 2

4.6 Reports are accurate and comprehensive and clearly distinguish fact and opinion.

14 2

Element 5 – Implement environmental procedures

5.1 Environmental risks and impacts relevant to the specific work being undertaken are identified.

56, 57 3

5.2 All work activities are carried out in accordance with relevant environmental procedures, including sustainable energy work practices.

55 3







5.3 Environmental risks and incidents are dealt with, recorded and/or reported according to council and workplace procedures.

57 3

5.4 Contribution to review of environmental procedures is made within limits of responsibility.

57 3

Element 6 – Contribute to change process

6.1 Implications of external change on the council are identified.

9 3

6.2 Implications of change in the workplace on own job are identified.

59 3

6.3 Agreed changes to improve work outcomes are acted upon.

59 3

6.4 Appropriate avenues are accessed to provide suggestions for improvements.

60 2, 3

6.5 Suggestions for improving the work are contributed in a constructive way.

60 2, 3


understand the implications of working in the context of local government

1, 2, 3 2, 3

understand duty of care requirements 43 3

contribute positively to quality improvement and workplace change

42 3

work with procedures and policies 3, 16 2, 3







Critical aspects of evidence (continued)

manage own work effectively 31, 32, 33 1, 3

implement sustainable energy work practices 3

Required knowledge council’s OHS policies and procedures 10, 11 2, 3

council’s environmental policies and procedures 16 2, 3

council’s quality system policies and procedures 16 2, 3

council’s emergency procedures 16 2

council’s organisational structure 1, 2, 3 2

communication channels within council 2 2

election process 2 2

role of councillors and mayor 2 2

structure of government in Australia 1 2

functions of local government 2 2

boundaries of local government 43 2

duty of care requirements 43 2

council’s public liability


Required skills prioritising work 30, 31, 32 2, 3






communicating need for support 35 3

responding to workplace change 13, 14 3

reporting accidents and incidents verbally 13, 14 2

filling in accident and incident report forms 37, 38 2

interpreting instructions 54, 55, 56 3

implementing sustainable energy work practices 42 3

problem solving 52, 53, 34 3

conflict resolution 3

appropriate software and technology skills 40, 41 3

team work and team building 3

LGACORE105B Work with others in local governmentElement 1 – Develop effective workplace relationships

1.1 Responsibilities and duties are undertaken in a positive manner to promote cooperative and effective relationships within the work team.

34, 35, 37, 39, 40, 41, 42

3

1.2 Communication with others is conducted in a positive manner and in accordance with council’s workplace standards.

36, 37, 38, 39 3


1.3 Communication with others is appropriate given the purpose, situation and relationship with receiver.

39 3






1.4 Conflicts are recognised and resolved, where possible, through personal communication and/or are referred to a more senior officer for resolution.

34, 42 3

Element 2 – Contribute to effective work group activities

2.1 Commitments to undertake work or assist colleagues are fulfilled.

40, 41 1, 3

2.2 Information relevant to work is shared with colleagues to ensure designated work goals are achieved.

40, 41 2, 3

2.3 Knowledge and skills are shared with colleagues using mentoring and coaching techniques.

40, 41 2, 3

2.4 Strategies and opportunities for improvement of the work group are identified and planned in liaison with the work group.

42 3

2.5 Practical suggestions and contributions are made to the team to assist in resolving work-related problems or contingencies.

42 3

Element 3 – Contribute to a productive work environment

3.1 The principles of equal employment opportunity are observed and implemented.

25, 26, 27, 28, 29 3

3.2 Work is consistent with workplace standards relating to anti-discrimination, workplace harassment and democratic decision making.

28, 29 3


3.3 Own work is monitored and adjusted according to feedback obtained through supervision and comparison with established team and organisational standards.

33 1, 3






3.4 Initiative and proactive thinking are demonstrated to solve problems and generate improved work practices and productivity.

42 3

3.5 Training and advancement of skills and knowledge are undertaken as necessary in order to improve contribution to the work environment.

58 3


identify and use appropriate communication when working with colleagues

36, 39 2, 3

apply equal employment opportunity and anti-discrimination guidelines to work

28, 29 3

fulfil work commitments appropriately and on time 30, 31, 32 1, 3

organise and complete own work activities 40, 41 1, 3

share relevant work information 2, 3

Required knowledge council structure and functions 1, 2, 3 2

own role in relation to whole of council 3 2, 3

equal employment opportunity requirements 26, 28, 29 2, 3

anti-discrimination requirements 28 2, 3


Required knowledge (continued)

relevant workplace standards 7, 16 2, 3

own role and function within council 3 2, 3

local community cultures 3 2






Required skills coaching others 41 2, 3

clear verbal communication 36, 37, 38 2, 3

resolving conflicts 34 3

organising skills in order to prioritise work activities 31 1, 3

time management 31 1, 3

rebuilding



Evidence Matrix

The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrates competence against the elements, performance criteria and critical aspects of evidence, underpinning skills and knowledge.

Cluster 2Units of competencyLGAPLEM403A Attend requests for building and planning information and adviceLGAPLEM405B Provide assistance in carrying out building inspections



LGAPLEM403A Attend requests for building and planning information and adviceElement 1 – Identify nature and type of service requests

1.1 Requests are assessed to establish if they are within the jurisdiction and ability of the building or planning area of relevant authority and are then referred as appropriate.

1, 2 4

1.2 Requests are assessed to establish necessity for compliance with statutory requirements.

3 4

1.3 Time required to service requests is established to identify if an immediate response will satisfy requirements.

4 4

1.4 Requests requiring additional research are prioritised and recorded to ensure important matters are finalised promptly.

4 4

Element 2 – Research information relevant to service requests

2.1 Accurate research and action are undertaken in priority order to obtain required information or result.

5, 6 4

2.2 Sources of relevant information are correctly identified. 8 4

2.3 Information is collated to enable preparation of a satisfactory response to the request.

7 4

2.4 Professional advice is identified and incorporated where appropriate.

6 4, 5, 6






2.5 Affected relevant authorities are consulted. 6 4, 5, 6


Element 3 – Determine suitable response

3.1 Response is prepared within statutory constraints and levels of authority that protects council interests.

7 4

3.2 Response facilitates discussion and consultation so that client expectations can be satisfied.

7 4

3.3 Relevant form of response is selected within council policies and procedures.

7 4

Element 4 – Communicate information and advice

4.1 Written information and advice provided are clear and concise to minimise the need for follow-up action.

8 4

4.2 Verbal advice is presented clearly and in a courteous manner so that the need for follow up is minimised.

8 4

4.3 Advice given is recorded according to council procedures.

9, 10 4

4.4 Discretionary advice on major issues is made available according to council policy and procedures.

9 4


Accurate, timely and courteous advice is provided. 7, 8, 9 4

All relevant building and planning requirements are met. 3

Required knowledge relevant building and planning legislation requirements council development control, planning and customer

service policies and practices council building and planning application procedures materials and construction techniques

1, 3, 5, 6, 7, 10 4, 5, 6







Required skills telephone, face-to-face and front counter customer service interpersonal

7, 8, 9 4, 5, 6

written and verbal communication strategies within a multicultural/diverse community context

research and calculations

5, 6


Element 1 – Receive and register building applications

1.1 Application is received from applicant and checked for compliance with statutory requirements and council policy.

13 5

1.2 Documentation is checked for accuracy and completeness and client is advised of any additional requirements.

12, 13 5

1.3 Date and, where required, time of lodgement are recorded on application.

12 5

1.4 Application fees are assessed, collected and receipted in accordance with fee structure and council requirements.

12 5

1.5 An application number is allocated in accordance with council procedures.

12 5

1.6 Application details are recorded in the relevant register. 12 5







Element 2 – Check application and issue building permit

2.1 Drawings and documentation are analysed for compliance with regulations, codes and principles of neighbourhood design.

13 5

2.2 Non-complied items are referred to applicant for further information.

14 5

2.3 Relevant authorities are contacted for further information if appropriate.

14 5

2.4 Application and documentation are stamped as correct, building permit is issued and information is provided to the applicant on inspection requirements.

12, 16 5

2.5 Application and documentation are recorded and filed. 12 5

Element 3 – Inspect building works, during progress and on completion, for compliance with building approval documentation

3.1 Inspection is requested and inspection time is arranged. 19 5

3.2 Building documentation is reviewed to identify critical aspects of construction requiring inspection.

17, 18 5

3.3 On-site works and structures are compared against approval documentation for compliance.

19 5

3.4 Consultation with site personnel is undertaken so that technical communications are clear and comprehensive and remedial action is understood.

19, 20 5

3.5 Inspection report is prepared in a clear, concise, accurate and timely manner and forwarded to relevant authority for consideration.

19, 21 5







3.6 Enforcement notices for non-compliance are issued in accordance with statutory requirements and council procedures.

22, 23 5

3.7 Inspection outcomes are accurately and promptly recorded on relevant council authority file.

19, 24 5

3.8 Requests to inspect work rectified in accordance with non-compliance notification are undertaken.

18, 23 5

3.9 Final inspection is completed and certificate is issued. 25 5

3.10 Appropriate documentation is completed and forwarded to relevant departments in accordance with council requirements.

24, 26 5


register and check applications for compliance, accuracy and completeness

undertake inspections in order to maintain quality and compliance of on-site works and structures

provide timely and efficient reporting to inform parties

12, 13, 14, 17, 18, 21, 26

5, 6







Required knowledge building Code of Australia and relevant Australian standards

principles of neighbourhood design relevant sections of Local Government Act and regulations council building and development policies, practices and

codes structural engineering principles fire engineering principles relevant building and planning application requirements building construction practice properties of building materials topographical classification

12, 13, 16, 18, 19, 22, 25, 26

4, 5, 6

Required skills inspection techniques reading and interpreting plans identifying non-compliance and defects field assessment of soil types bracing and fixing calculations verbal and written communication strategies negotiation and conflict resolution analytical and interpretative information gathering legal brief preparation

18, 19, 20, 21, 22 5, 6







Element 1 – Conduct pre-application meeting with potential/ prospective applicants

1.1 Arrangements are made for the meeting. 28 6

1.2 Potential/prospective applicants are informed of the timing, purpose and format of the meeting.

28, 29 6

1.3 Pre-application meeting is conducted in accordance with legal and organisational requirements.

28, 29 6

1.4 Information is collected and documented in accordance with organisational policies and procedures.

30 6

1.5 Applicants' rights and responsibilities are explained and observed in accordance with organisational policy.

28 6

Element 2 – Undertake initial assessment of compliance with building controls and council requirements

2.1 Site is inspected to ascertain site conditions and compliance with principles of neighbourhood design.

31 6

2.2 Adjoining property owners are notified of application and protection of adjoining properties is assessed.

32 6

2.3 Documentation is assessed for compliance with statutory regulations.

33 6

2.4 Specialist technical advice is obtained where required to protect owner and council interests.

35 6

2.5 Additional information or revised drawings are sought where necessary.

33 6

2.6 Technical reports and referral authority requirements are examined and assessed to determine impact on performance and compatibility requirements.

29, 34 6







Element 3 – Refer applications to relevant authorities for comment and approval

3.1 A recommendation to refuse or consent to conditions is proposed for the consideration of relevant authorities.

36 6

3.2 Relevant copies of application and documentation are forwarded to relevant authorities within prescribed time frames.

36 6

3.3 Decision by relevant authorities is accurately recorded and required return date is noted.

37 6

Element 4 – Notify applicant of decision

4.1 Building approval documentation is prepared as appropriate within council and statutory requirements.

38 6

4.2 Conditions of approval are clearly stated on documents to avoid misinterpretation.

38 6

4.3 All actions are recorded accurately according to council procedures.

38 6

4.4 Decision is communicated to applicant promptly 38 6

Element 5 – Represent the council at appeals as required

5.1 Full and detailed evidence is collected and collated to ensure all aspects are covered.

39 6

5.2 Specialist advice is obtained where required to ensure technical advice supports the council or authority's position.

40 6

5.3 A submission is prepared that supports and protects council position and interests.

39 6

5.4 Submission is presented at appeals hearings. 39 6

5.5 A clear report on the outcomes is prepared for council. 41 6








conduct pre-application meetings with potential/prospective applicants in accordance with legal and legislative requirements

undertake an initial assessment to determine compliance with building controls and council requirements

refer applications to relevant authorities for comment and approval

notify applicants of the decision prepare a submission that supports and protects council

position and interests

represent council at the appeals hearing

28, 29, 30, 31, 34, 36,

38, 39

6

Required knowledge Building Code of Australia (Volumes I and II) for three-storey constructions

building Acts and Regulations relevant Australian standards relevant codes building approval process associated with Class 1 and

Class 10 buildings material properties and suitability structural engineering principles domestic building construction principles of neighbourhood design

27, 29, 31, 33, 34, 36 4, 5, 6







Required skills inspection techniques reading and interpreting plans verbal and written communication in a multicultural/diverse

environment negotiation and conflict resolution with individuals and

groups analytical and interpretative calculations preparing legal briefs writing reports interpreting structural load-span tables experience in assessing detached/attached, single-storey

and double-storey (Class 1 and Class 10) buildings, including additions, new buildings and miscellaneous construction

18, 19, 20, 21, 22, 28, 31

5,6


Element 1 – Conduct pre-application interview with potential/ prospective applicants

1.1 Arrangements are made for meeting to discuss minor application.

44 6

1.2 Potential/prospective applicants are informed of timing, purpose and format of meeting.

44 6

1.3 Pre-application meeting is conducted in accordance with legislative and organisational requirements.

44 6







1.4 Information is collected and documented in accordance with organisational policies and procedures.

44 6

1.5 Potential/prospective applicants' rights and responsibilities are explained and observed in accordance with organisational policy.

45 6

Element 2 – Assess application and notify affected parties

2.1 Application is assessed in accordance with statutory and local requirements.

48 6

2.2 Affected parties are identified and notified in a manner and within time lines prescribed by statutory and council requirements.

46, 49 6

Element 3 – Refer application for comment

3.1 Referrals are made in accordance with statutory and council requirements.

50 6

3.2 Relevant copies of application documentation are forwarded to appropriate authorities within prescribed time frames.

51 6

3.3 Appropriate non-statutory referrals are made. 50 6

Element 4 – Assess application for compliance with relevant statutory controls and policies

4.1 Site is inspected to ascertain site conditions and impact on the adjoining properties and neighbourhood.

31 6

4.2 Application is assessed against relevant planning provisions and principles of neighbourhood design to determine level of compliance.

48, 54 6







4.3 Responses from referral authorities are reviewed to determine level of compliance with authority's requirements.

48, 51 6

4.4 All written submissions are considered to ensure all issues have been taken into account.

48, 55 6

4.5 Negotiations are held with applicant to seek satisfactory resolution of proposed amendments.

52 6

4.6 Achievable and equitable conditions of approval are formulated in a clear and concise manner.

55 6

4.7 Justifiable grounds of refusal are formulated in a clear and concise manner.

55 6

Element 5 – Notify relevant parties of council authority determination

5.1 Relevant parties are notified of local authority determination within statutory time limits.

56 6

5.2 All actions taken are recorded promptly and accurately. 56 6








conduct pre-assessment interviews with potential/prospective applicants

assess applications and notify affected parties in accordance with statutory and council requirements

refer the application to relevant statutory and non-statutory parties for comment

assess the application for compliance with relevant statutory controls and policies

negotiate amendments with the applicant notify parties in accordance with statutory and council

requirements

44, 48, 51, 52, 55, 56 6

Required knowledge relevant provisions of planning and associated legislation land use development and applications relevant council policies and practices community aspirations and expectations council code of conduct and ethics principles of neighbourhood design

46, 47, 48, 49, 54 4, 5, 6







Required skills interpretation of documentation strategies for different audiences negotiation and mediation interpersonal analytical site evaluation

44, 45, 55, 56 4, 5, 6




. Cluster 3Units of competencyLGAPLEM406B Analyse the natural and built environmentLGAPLEM404A Prepare and present geographic information system data


LGAPLEM406B Analyse the natural and built environmentElement 1 – Organise information

1.1 Internal and external sources of information are identified and accessed to produce required information.

1, 3 7

1.2 Information is gathered and organised in a format suitable for analysis and interpretation.

2, 4, 5, 6 7

1.3 Information is updated and stored in accordance with organisational requirements.

7 7, 8

Element 2 – Analyse and interpret information

2.1 Objectives of research are clearly defined and consistent with organisational requirements.

8 7

2.2 Information is evaluated for relevance and validity to the requirements.

9 7

2.3 Information is analysed to identify key issues. 10 7

2.4 Assumptions used in analyses are clear, justified and consistent with research objectives.

11 7

2.5 Workable solutions to issues are developed on consideration of relevant information and options.

10, 12 7, 8


Element 3 – Present findings

3.1 Analysis and recommendations are derived from research and satisfy the desired outcomes.

13 7





3.2 The validity and reliability of the research findings are tested against the research plan and confirmed with key stakeholders.

12, 14 7, 8

3.3 Recommendations and issues are presented in an appropriate format, style and structure, using suitable business technology.

14 7

3.4 Research findings are reported and distributed in accordance with organisational requirements.

14, 15 7

3.5 Feedback on suitability and sufficiency of findings is obtained in accordance with organisational requirements.

16 7


gather and organise information to enable analysis and interpretation

evaluate information for its relevance and validity analyse information in order to identify key issues present and distribute research findings in accordance with

organisational requirements.

1, 2, 4, 5, 6, 9, 10, 13, 15

7






Required knowledge evaluation methodologies relevant software applications economic, social and environmental issues information sources understanding of council's business and structure knowledge of council's record-keeping and filing systems knowledge of procedures to analyse information to identify

patterns and trends understanding of qualitative and quantitative processes knowledge of information management systems and

methods knowledge of principles of report writing and data

presentation understanding of research processes and strategies.

3, 4, 7, 11, 12 7

Required skills qualitative and quantitative research preparation and presentation of statistics/data, including

charting, graph preparation, tables, maps, models and plans

written and verbal communication strategies for a multicultural/diverse environment

problem solving to deal with information that is contradictory, ambiguous, inconsistent or inadequate

analysis techniques

4, 5, 8, 9 7





LGAPLEM404A Prepare and present geographic information system dataElement 1 – Identify presentation requirements

1.1 Presentation requirements are determined in consultation with end user.

17 7, 8

1.2 Extent, content and intended use of output are considered in recommending presentation format and medium.

18, 20 8

Element 2 – Format and present data

2.1 Relevant data elements are assembled. 19 8

2.2 Procedures are designed for formatting data into compatible format.

21 8

2.3 Data formats are selected to meet customer requirements.

22 8

2.4 Information is presented to meet user requirements using suitable media in an attractive, informative and useable manner.

23 8

2.5 Information is presented in line with appropriate Australian Standards.

24 8

Element 3 – Ensure customer satisfaction

3.1 Work is completed in line with council quality requirements.

25 8

3.2 Feedback is sought from customer regarding satisfaction with information and presentation.

26 8

3.3 Any areas of dissatisfaction are resolved in line with council policies and procedures.

27 8

3.4 Customer feedback is analysed and used as a quality improvement tool.

28 8







customer requirements are met.

presentation is in line with Australian Standards.17, 18, 22, 24, 26 8

Required knowledge display principles, including colour, composition, layout, text and line style, appropriate scale, media, font types and sizes, legends and projectives

use of software and hardware such as GIS, CAD, desktop publishing, desktop mapping, multimedia, graphic animation, plotters, printers and terminals

Australian Standards: drawing council policies relevant to information presentation

20, 23, 24, 25 8

Required skills layout and design attention to detail consultation and negotiation with customers

17, 18, 23 8




. Cluster 4Units of competencyLGAGOVA410B Monitor council procedures to ensure compliance with relevant legislationLGACOM603B Develop, implement and review policies and procedures


LGAGOVA410B Monitor council procedures to ensure compliance with relevant legislationElement 1 – Ensure council procedures comply with relevant legislation

1.1 Council procedures are documented in line with legislative requirements.

1 9

1.2 Council procedures are updated to reflect changes in legislation as necessary.

2 9

Element 2 – Maintain up-to-date knowledge of relevant legislation

2.1 Sources of information on relevant legislation are identified and accessed.

2, 3, 5 9

2.2 Strategies are established to ensure dissemination of information on legislation to relevant staff.

3, 4 9

2.3 Knowledge of legislation that is significant to local government is always up to date.

5 9

Element 3 – Monitor procedures to ensure compliance

3.1 Procedures are regularly examined to ensure ongoing compliance with relevant legislation.

6 9

3.2 Required changes to procedures are identified and actioned accordingly.

7 9

3.3 Changes to procedures are approved, documented and communicated to relevant personnel.

8 9






Element 4 – Identify and rectify breaches in compliance

4.1 Audits or random checks are conducted to determine the extent to which procedures are implemented in accordance with legislative requirements.

9 9

4.2 Breaches in compliance are noted and addressed immediately.

10 9

4.3 Causes of any breaches in compliance are identified and addressed immediately.

10 9


determining and implementing strategies for ensuring staff members have current information

identifying procedures to be reviewed for compliance updating procedures as necessary determining breaches and rectifying causes of breaches.

2, 3, 4, 7, 8, 9.10 9

Required knowledge council procedures for compliance relevant legislation council's internal communication channels local government structure staff roles and responsibilities

1, 2, 6, 8 9






Required skills interpretation of the impact of legislative changes on council procedures

maintenance of internal communication channels analytical skills in order to read and critically interpret

structurally intricate information clear and comprehensive reporting of analysis of

information

2, 4, 8 9

LGACOM603B Develop, implement and review policies and proceduresElement 1 – Establish the need for a policy/procedure

1.1 The need for the policy/procedure is assessed for its contribution to effective and efficient practice in the work area.

11 9, 10

1.2 Existing policies are reviewed to maintain relevance and effectiveness.

13 9, 10

1.3 The objectives for establishing the policy/procedure are identified.

12 10

Element 2 – Consult on the development of the policy/procedure

2.1 Terms of reference and guidelines are prepared and provided to key stakeholders.

14 10

2.2 Employees directly affected by the process are kept fully informed.

14 10


Element 3 – Facilitate the preparation of a draft

3.1 Draft is prepared in accordance with Council procedures.

15 10





policy/procedure 3.2 Draft policy/procedure is consistent with organisational objectives and takes account of resource availability and specifies timeframes for implementation.

15, 16 10

3.3 All relevant legislation is complied with. 15 9

3.4 The draft policy/procedure incorporates outcomes of the consultative process where appropriate.

14 10

3.5 The draft policy/procedure is presented to council/management for endorsement.

15 10

Element 4 – Ensure implementation of policy/procedure

4.1 New policy/procedure is integrated into existing policies/procedures/manuals/information.

17 9

4.2 Employees are informed of new policy/procedure and of their responsibilities.

17, 18 10

4.3 Education and training is given to employees where necessary to ensure correct implementation of policy/procedure.

18 10

Element 5 – Review policy/procedure

5.1 Policy/procedure is evaluated against establishment objectives and workplace impact.

19 10

5.2 Timeframes for evaluation process are determined. 20 10

5.3 Feedback from employees on implementation issues and outcomes is sought and evaluated.

20 10


5.4 Identified problems are resolved. 21 10





5.5 Where appropriate, modifications to policy/procedure are recommended and undertaken.

21 10


develop, implement and review new policies/procedures and/or changes to existing policies/procedures

support corporate direction and strategy.

11, 14, 15 10

Required knowledge relevant legislation relevant council policies and procedures council operations

15, 17 10

Required skills communication consultation negotiation presentation report writing evaluation review problem solving contingency management

14, 16, 18, 20, 21 10


recognition of prior learning (rpl) assessment tool...

Documents